Good internet service, and it's very affordable if you get one of their deals.
Oh, and the wait time to talk to a human? Over an hour. Perhaps that's because their phone system and online portals are completely worthless? Just a guess...
I called Hawaii Telecom and I got my internet service setup with a good price and everything and salesperson put my paperwork through told me it was processed and that a technician would be calling me to set up an installation time well it's been five six days have not heard anything I have emailed ...
Very difficult to work with. Customer service beyond awful. Simple requests take days, even weeks. Incredible lack of professionalism or care for their customers' time. Will be returning to Spectrum ASAP! Hawaiian Telcom is giving Hawaii a bad name. Hawaiian Telcom: please rename yourself as not to ...
I only stayed on the island for 4 months but I decided to get their high speed Internet fom my job. I was very happy with their customer service as well as the wireless router. I haven't had any problems and I don't know why they don't have a higher ranking.
If a Zero was possible I'd give ZERO. I'm put on hold and kept my phone on speaker and I've been on hold for at least 15 minutes and I'm not expecting them to EVER answer.
junk internet speed. Before i recived hawaiian tel com i asked them if it can handle two ps4 and they said yes. The day they installed my two sons where complaining about how slow it was. oceanic was way better!!
What the point of paying for Television anymore? Seems useless when all the major events of the year get canceled by them or don't "Air" with them
Massive fraud needing a class action lawsuit! They've charged all their internet customers $3 per month for not opting out of their "Free" virus software. Spent and hour on hold so far to remove this and was told it will STILL show up on our next bills. CEO responsible for this belongs in prison.
HT didn't tell me. I have to returned the modem. So, I have to pay more.
Internet companies generally suck but Hawaiian telecom has been the worst in my experience so far. Continuously lied to me and accidentally cut off my service. Then proceeded to not send anyone out to turn it back on.
Service was fantastic and worker was very helpful! Thank you thank you!
I only gave this one star because I could post this message without choosing at least one! My business internet service has been out for 5 days. I have still not been able to talk to a live representative despite holding on, listening to their dreadful music, for hours.
Their 30 day satisfaction guarantee is all a lie. I was only with them for 5 days (long story) but the time it took for me to cancel and pay them the $6.04 I owed took longer than 5 days jumping through a bunch of hoops. From installation to cancellation I've has the WORST customer service in all of...
they're very bad at doing their jobs and treating people with respect. it took me four phone calls and two hours of hold time to cancel my service and now they're forcing me to drive thirty minutes to return the equipment THEY put in my house. And they won't cancel my payments until I do so. such a ...
It used to be good but now its junk. I been trying to call customer service regarding my internet for few days and i been hold for hours. I am going back to oceanic.
The worst customer service, very, very rude.
Also not very helpful. Had to make a change to the account twice and then discovered 3 years later... it still wasn't done.
Absolutely awful company. If you have a choice, which some don't, avoid this company at all costs.
I was enrolled in a bundle after the promotional period without my consent. I asked for my tv service to be discontinued and to only have internet wi-fi. I was told a supervisor/customer specialist had to call me to confirm. I was on duty and could not answer when they finally called me 3 days later...
I made a new Internet application on the Web.
Confirmation email does not come.
Called customer service, worst response.
They said I was a new customer, gave me a customer number and sent an email, but they didn't.
I'm worried that internet construction will come on the day. If he did not come, ...
Update: So, we now had this service for almost 8 months. For the most part it has been great. $100 for internet and tons of t.v. Only 'complaint' is their 'on-demand' stuff is awful. You can't watch any t.v. or movies without paying. Which is 'ok', if you remember to setup a recording. Interne...
I was positively surprised at their level of customer care, and especially the guys who set everything up were incredibly professional. I have zero complaints, they upgraded me from copper to fiber for free!
I'm not even a customer and I've been trying to get a call back for 2 days regarding a pole that's falling.. Maybe when it falls on a passing car they'll worry.. smh
Recently subscribed 15 Mbps at Hawaiian Telcom but I am faced with multiple disconnections every day. It is stressful and affects my activity. Tried to reach out and call their hotlines but took several minutes to answer.
I have called for tech support a few times and I do not mind the long wait. This morning 12/4/19 Wed, 8:15am, I called in regards to my billing statement. A rep, Precious (NOT), did answer my question, though her tone was not friendly. She DID NOT HAVE GREAT CUSTOMER SERVICE.
Long wait times, Billing telephone number listed ON BILL is "no longer in service" and no responses to my husband's customer service requests via email (probably incorrect email listed, would be my best guess)
The Wifi Signal is not even powerful enough to connect to three devices
50 minutes waiting on phone...45 minutes waiting for online chat.... bye bye
slow internet and they telling me fast,change to timewarner better now
No one will answer the phone when you call for tech support. I've been on hold for over an hour today. Internet is VERY slow, web pages take minutes to load, no one will help when this is the case. I'm looking around at other providers where I can switch. Funny- customer service seemed GREAT when I ...
Today Brad Hoshino came to our home to fix problems with our TV service, internet service, and phone service. He was awesome, did everything in a jiffy, brought all the equipment that was needed too. We are so grateful to him and hope that the company recognizes the outstanding service he provides...
called on Feb 19th 2019... service is down, they can bring someone on Feb 26th....Now this is where it gets normal for them(Hawaiian tell)...could not find property, On their phone message says "don't answer any phone call if you suspect a spam call even if it a local number"... I get spam call all ...
Trying to contact tech. support waited 2 hours then got disconnected called back waited another 2 hours called on another phone to billing while waiting for tech. support finally after 15 minutes waiting for billing got a answer. Tech. support still had me on hold, ridicules waiting 4 hours. Really ...
These guys are good. Especially their employees. Teron took good care of me during the install of my super fast internet, all the while, taking his shoes off, being very polite and professional. I highly recommend Teron to do your install, especially if you live in downtown SF. He knows how to treat...
Today, a field technician came to my residence and was very professional. He installed cable television. The cable television is the best I ever had.
They're good on customer service they're even better on the phone very accommodating
Go with any other provider will guaranteed be better. Poor service and really poor customer service- be prepared to wait 49 minutes, get disconnected to have no one return your call. Horrible.
Go to other company, you will waste time here, you have to wait for 1 hour to call customer service, there is no 24/7 service all lie, you can t find anyone when there is a problem.
the 30 days money back guarantee all lie , when i ask close my account they are still sent me invoice ask me to pay...
Signed up for fiber, with a promotion of 1 year free Hulu / Netflix service. Person setting up my service said he would waive my activation fee, I thought how nice of him. Turns out in doing so, I lost the 1 year promotion service, and the company wont fix it. I wonder if this is the strategy, waive...
There is NO SUCH THING as Customer Service from this provider. You call the phone number on the website and they hang up on you.
As TheLegend27 this internet provider is garbage to the average gamer as I, TheLegend27 has about 30 mbps w/ about 10 upload speed. This ISP (Internet Service Provider) does not even allow open ports which you need for a open NAT Type (Network Address Translation or Network Address Translator). TheL...
The opposition to Spectrum is crushing it! Good lookin' out Hawaiian Telcom!
I was ready to switch from Spectrum because of their bad service until I read all these reviews. Kind of hard to switch from bad to worst....how come Hawaii got all the lemons??
I returned my equipment as instructed. the woman in the Bishop St office informed me that I was good to go. Now I've received a notice that I did not return my equipment and they're charging me. Is this a Hawaiian company looking out for its local customers or is it just some mega corporation lookin...
Unbelievably, consistently bad reception. Customer service wait times literally hours, 5 days waiting for tech to service and needed a tech to come out again w/i a month of last service call. More expensive for supposed 1gig but if service is not working or weekly rebooting and trying to get back on...
Love the service and love the TV setup for programs. I can look ahead and save programs, go back , pause etc with so much ease . Have never had a problem with them. Love them.
Product is good but service and billing sucks!! Billing told me I was one month behind. I told them no way I'm updated! They threatened to disconnect so I decided to go along and pay the bill. Low and behold next month bill came in I had a credit of 300.00. SMH!!
Big Mahalo to Joe Ayres, Station Tech for doing such an excellent job !
Customer service is poor, agent was rude. Wait times are over two hours. I tried calling on Saturday at 4 pm and an automated voice message said they are open from 8am to 530 pm but there call center is now closed. My internet and televisions has been out for 4 days and she refused to send someone U...
Complaints:
Hawaiian Telcom System Error led to no show
Extended Wait For An Appointment
Customer Service Didn t Help
24hr Wait to Speak to a Supervisor
Poor Retribution Offer for 2 day PTO
8-5 Time Slot
I called both Spectrum and Hawaiian Telcom looking to get the best deal on just interne...
I'm not a customer yet, but looking at these reviews doesn't help either. I'm stuck at spectrum , and seems hi tel has similar problems.
Maybe can make due without cable at all. Idk
We switched to Hawaiian telecom hoping for better service. I haven't been able to watch TV because the service doesn't connect in my bedroom despite having 2 netgear extenders. Customer service does not do much to help. Internet service cuts out which makes watching Netflix difficult.
Update J...
I already canceled my phone, fax and internetok months ago and yet, they continue to charge me!!!! It's a good thing I don't have it set up under autopay, otherwise they continue to take out money from my bank like they did before! Many calls were made but no resolution what kind of people are there...
Terrible customer service. Would not recommend to anyone.....
This company not only over charged me by $100 for their lowest internet service, they also charged me an extra month which I did not receive them continued to claim I that I didn t turn in my equipment even after I provided them with the return receipt. My internet bill was setup for $45/month, my b...
When calling for service, you always have to wait. Sometimes 10 minutes (which is good) to a lengthy 1 1/2 to 2 hours (terrible).
The star goes to all the technicians who have tried to help! They could actually get a 5 star rating, but I'm actually rating the "service." You can check my call history and see how many times I've called about the same problem! Since we've had rain rain, the static is back....oh surprise! WHEN...
The worst customer service provider every, it's nearly impossible to get phone assistance and impossible to return equipment in person. This company is not worth the $10 savings over Spectrum.
Customer service is hit or miss. WHEN YOU CALL ALWAYS SAY YOU ARE CALLING TO SET UP A NEW ACCOUNT. It will put you through to the same representatives and the call will go through much faster and won t disconnect. I m not sure if their phones even connect your calls if you go through any other route...
Terrible experience with them. I was going to start a service with them. The representatives that called me were pushy. Requested a SSN over the phone which is highly unprofessional and a gross disregard for privacy and security. Told me that I would need to go in person to the storefront to show ...
I called them and ask them what they can do for customers during covid19. 50% credit to one bill was their answer.
We were out of business for two months so we didnt use there service and yet just 50% refund for a small business with under 12 employees.
I was hoping for a at least a month credit a...
I'm having issues with my cable and internet service. The number they post for customer service: 643-6111: the phone gets picked up by the automated voice recording, but if you select you need assistance NO ONE ANSWERS. Yes, you get to listen to music, but then after 20 minutes, the music goes silen...
As with all "monopoly" companies, they just don't care. Takes forever to schedule an appointment, and then they give you a 9 hour window for when the tech arrives, REALLY? Now, of course, for the more competitive products like TV, they give you a smaller window. What a joke. How do I give zero s...
I tried calling to get customer service which took several rings then I got the message that mailbox was full and to call back later. Seriously???
Just moved into a new building they don't take Spectrum so I couldn't transfer my service I have called Hawaiian Telcom three different times and I've been priced three different quotes by three different customer service agent for the exact same package it took him 20 minutes to come back to me and...
Debbie K.
I've always had great customer service whenever I called customer service, repair or went to their store. Everyone that answered my phone calls were always polite, helpful and friendly. Very efficient. If I needed someone to come to my house to check something they always scheduled an a...
Hawaiian Telcom's cable service is junk. If i could give no stars i would. It keeps losing signal. And goes in and out. Comes on for one second and then the signal is lost again. I unplugged and plugged the box back in. And nothing. This has been happening alot lately. I called and no one answers th...
Pros: TV and internet bundle much more affordable than other providers.
Cons: TERRIBLE. CUSTOMER. SERVICE.
The woman who was helping me spoke to me the entire time with a horrible attitude and condescending voice. I ve only had this service for 3 months, I m not completely familiar with their ...
Terrible customer service. I put in three requests to cancel when moving off island with no response. Can't get anyone on the phone. And now they're trying to charge me $200 for equipment I already sent back. Absolute nightmare.
I made an appointment multiple weeks in advance to set up bew service when I moved. Two days before my move they called to confirm my appointment. An hour after my scheduled window I called customer service and asked where they were. They looked up my ticket and found they had failed to pass it to...
Brian was awesome!!!! He is the best sales person I just upgraded my service in Kailua plus referred a friend from Kalihi who is now a Hawaiian Telcom customer.. I love Hawaiian Telecon and I received the best service from Brian. He is a total asset to your company.
Police report filed.
Can t contact them to verify if this is employee at my door. They are coming door to door after 5pm. Trying to setup new service with their plans. But taking your information and open credit cards without you knowing. Lost my island trust. They need new management in every de...
I ve had nothing but issues with service for the past year I ve been with these guys. Spent hours of my life on the phone resetting boxes, having failed services, and waiting on things to reboot. Today my service went out at 3pm. Spent an hour on the phone trouble shooting only to figure out one if...
I canceled my service over 1 month ago, but still got charged for the service. Tried to call for assistance, but the wait time on the phone was hour, after 45mn, I couldn t wait any longer & hang up. As you can see, the service is horrible. When you have any questions regarding your bill, you cal...
There is no customer service. I called last night and left my name and number for a call back. I called today at 8 am and had to leave my name and number for a call back...wait time would be 20 minutes. I called 1-1/2 hours later and left another call back request. 20 minute wait. 1/2 hour late...
Paying for 10 Mbps only getting 2 Mbps. After calling and waiting 38 minutes was given the its on your end try restarting your modem etc. Being a Electronic Technician and playing along following there steps first and nothing working figured its best just to switch to someone who knows what they ar...
If you have an hour or two to wait on line for a service representative that would be the time to call. Once you get them, the service is pretty good and accommodating, but PLEASE ANSWER THE PHONE--you are a phone company!
The ladies on the phone were so nice and helpful! They set us up with a new account quickly and professionally. Thanks Hawaiian Tel!
Absolutely rubbish company. Been on hold for over an hour and 30 minutes. Have been waiting on a call back for over 2 weeks. Its only a matter of time until thos company disappears and Spectrum takes over all their business. I cannot recount another time im my life where I have had such a disgusting...
Find another company. No matter how cheap the cost is go some where else. You'll b happy u did.
If you can, than by all means avoid this company at all cost. Go with spectrum I'm telling you it's not worth whatever deal you think you might be getting. TV service keeps freezing, internet service is ok if you have your own Wi-Fi router or your going to have to rent one of their WiFi extender jus...
Only got the 15 Mbps first, works great, hardly any issues, especially for the price. It is way cheaper than Oceanic and no contract. I called to change my service today, due to moving, and Brandy was very helpful, friendly, and professional. Not sure why there are so many poor ratings; maybe I'm ju...
I switched over from oceanic cable, and have been pleased so far with my service. The 3 techs who came out were awesome, to me calling with 21 question and them helping me with my concerns. I'm not saying everything
is perfect but so far so good .
Worst service ever. Go elsewhere for your internet needs.
The commercial with "local man" and the haole man across the hedge is terrible. I think it is insulting to our culture in Hawaii. Why is the haole man in color and the "local man" in black and white? I think it depicts stereotypes which is insulting to us. The haole man has, and the other man doe...
Customer service rep gives attitude when I was just asking a simple question. RUDE!!
Business network and phones went down yesterday. After 6 hours they finally got the network running; however this morning the network is degraded and the phones do not work AGAIN. Been trying to contact them for 2 hours now.
Wanted to support local companies, but with their bad customer service no one will stay.
Terrible customer service!! I went to return internet device to this location, and there was old lady who looks like 90 years old(white female with dark skin) working there. She was so rude!!! She accused us of not returning a device which we never rented from the company!! Yelling me to bring it...
This company has given me great internet service. Their website is a little wonky.. but I've never had any problem with their customer service or my internet.
They are a better deal than Oceanic.. it really surprises me there are so many poor reviews.
I'm not even customer with Hawaiian Telcom and I already experienced BAD customer service without even speaking to someone there. And what I mean by that is that I have been waiting on the phone to speak to someone so I can purchase their service. I have waited 45 MINUTES and still NO ONE ANSWERS! s...