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Michele Williams Review of Hawaiian Telcom
I canceled my service over 1 month ago, but still ...
I canceled my service over 1 month ago, but still got charged for the service. Tried to call for assistance, but the wait time on the phone was hour, after 45mn, I couldn t wait any longer & hang up. As you can see, the service is horrible. When you have any questions regarding your bill, you call the service #, the answer machine asks answer 20 questions & then make you wait 1 hour on the phone, if you have time & are patient to wait on the phone that long. I called couple times in the past for some other issues & the staff reluctantly answered my questions with I don t care attitude .
At the end , I had to make a trip to their office in Kapolei in person to dispute.
*** terrible service ***
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