Azur B

Review of Hawaiian Telcom

Signed up for fiber, with a promotion of 1 year fr...

Signed up for fiber, with a promotion of 1 year free Hulu / Netflix service. Person setting up my service said he would waive my activation fee, I thought how nice of him. Turns out in doing so, I lost the 1 year promotion service, and the company wont fix it. I wonder if this is the strategy, waive the fee, later tell customers that in doing so they don't get the streaming promotion, very shady. On top of that, I asked what my "final bill after all fee's and taxes would be" and I was told the amount, when I got my actual bill, it was $10 a month more, because guess what, fee's that they did not tell me. Very, very unhappy with the unethical service.