I'm having issues with my cable and internet servi...

I'm having issues with my cable and internet service. The number they post for customer service: 643-6111: the phone gets picked up by the automated voice recording, but if you select you need assistance NO ONE ANSWERS. Yes, you get to listen to music, but then after 20 minutes, the music goes silent. I tried this several times, same thing. Never got hold of anyone. Finally contacted the guy who did my install (bless his heart for giving me a contact #) and he said on the weekends they are short handed. HO! When can most folks call in to report problems.... YES! weekends! A request to Hawaiian Telcom: ADD STAFF and provide your customers with the service you promise and they deserve. Thanks!