There is no customer service. I called last night...

There is no customer service. I called last night and left my name and number for a call back. I called today at 8 am and had to leave my name and number for a call back...wait time would be 20 minutes. I called 1-1/2 hours later and left another call back request. 20 minute wait. 1/2 hour later I called and left another call back request. Another 20 minutes. I called 45 minutes later and was told I would get a call back in 5 minutes. That was about noon. It is now 6:45pm and I am still waiting for a call back. What is your problem Hawaiian Telcom?!?