Paying for 10 Mbps only getting 2 Mbps. After call...

Paying for 10 Mbps only getting 2 Mbps. After calling and waiting 38 minutes was given the its on your end try restarting your modem etc. Being a Electronic Technician and playing along following there steps first and nothing working figured its best just to switch to someone who knows what they are talking about and how to fix a problem, not blame there customers.