We switched to Hawaiian telecom hoping for better ...

We switched to Hawaiian telecom hoping for better service. I haven't been able to watch TV because the service doesn't connect in my bedroom despite having 2 netgear extenders. Customer service does not do much to help. Internet service cuts out which makes watching Netflix difficult.
Update January 14, 2018
Hawaiian Telcom continues to disappoint me. My DVR doesn't work and just recently my TV started working but only for 1 week. Now all I get on all TV's is the blue screen with their logo.
My efforts to contact tech support was awful. I waited over 2 hours and no tech support picked up the call. I tried calling back 3 times only to be told that a tech has to physically check the fiber optics. Oh... and they can't come out until Wednesday. What? Today is Saturday! No TV and no phone? I miss Oceanic Cable!!!!!!!!!