Quick Mobile Fix Reviews

Fast efficient service, good price for my phone as well

AVOID AT ALL COSTS

Absolutely terrible company, please for your own sake have nothing to do with them.

Below is the history of an order that I was unfortunately enough to place with them. I have also left truthful reviews on Trust Pilot and QMF even tried to say I was breaching their guidelines and get my reviews removed. Then I see a lot of other questionable reviews saying how great they are, please make up your own mind but see the multiple bad reviews.

My review is this.....

Update-They tried to say to the lovely people at Trust Pilot that my review wasn't the truth etc, so I had to send TP all the mails etc. TP saw that what I stated in my review is 100% accurate, so many thanks to the good people over at TP, keep up the good work.

You will see a reply at the bottom of my reviews from QMF saying "please get in touch" I would of thought the 10 or so emails sent to them was getting in touch wouldn't you.

Update-They just keep mailing. me. saying the same thing again and again, which is why the review says they have contacted me, but what's the point if its copy and paste replies saying the same thing.

Please Google the name of the company and see that Trading Standards have visited them, no doubt because of their shocking behaviour towards customers. I'm certainly giving trading standards a ring tomorrow and ask them to visit them yet again. I suggest any other customers do the same.

MESSAGE TO QMF, PLEASE DON'T BOTHER CONTACTING ME UNLESS IT'S SAYING YOU HAVE REFUNDED ME, NOBODY IS FOOLED BY THE NOTE ON THE REVIEW SAYING CUSTOMER CONTACTED ETC.

UPDATE-QMF mailed me to say that they definitely will refund me in November, but firstly its far far too long, and secondly I don't trust they will do as they say. I will keep posting until I get my refund.

UPDATE-QMF have been in touch telling me that they will refund me on the 6th NOVEMBER, yes nearly a months time, again citing Covid as an excuse. There's no way it takes that long, and going by other contributors experiences I have absolutely no confidence they will meet this date as they haven't honoured the last promised payment date.

I have requested they refund me by Wednesday 14th, but they will no doubt send me a copy and paste reply.

AVOID AVOID AVOID
Absolutely terrible experience with this company. Ordered a phone, said it took 10 days, after 14,it still hadn't arrived. Asked for a refund and they first tell me it takes 14 WORKING DAYS, then says it takes longer due to covid. I have sent them various mails requesting a refund and all I get is a copy and paste answer.

Ever since I have cancelled I have had many unsolicited calls (car accident etc) as well as suspect use of the same credit card I paid with.

Please don't believe any of the false positive reviews, these people have been visited by trading standards and are an absolute menace

I will submit a truthful review every day until I receive a refund.

Requested a protective packaging which was not delivered promptly. On checking status with quick mobilefix found out that there had been an error. This delayed dispatch of my ipadmini cracked screen for repair. In total it took 3 weeks from More

Very happy with the mobile service was good only problem was getting it sent out as I thing there was a problem but they sent it out a few days later than it should have been but I'm not disappointed with the phone

The speaker repair on my 3rd generation iPad was inexpensive, complete and carried out extremely swiftly. It took less than 7 days from ordering to getting the repaired iPad back. First class service.

My 2nd mobile with QMF, positive experience, good custom service, QMF raccomanded. (ORDER ID#215028)

This company is a scam. They do not have products in stock that they advertise. They will charge you straight away and will not want to refund if the product does not arrive. Do not use this company if you don't want to loose money.

Good phone in excellent condition, I had no issues. the company does what it says on the tin. take note delivery is long 10-12 days so if you need it quick maybe go elsewhere

Paid Money and heard nothing what so ever for seven days, still waiting even after sending 4 emails to customer service
Not happy and won't recommend them, now got bank involved to reclaim money
QUICK MOBILE is this a Spanish company Maybe tomorrow is their motto

AVOID THIS COMPANY IS A SCAM!
NO PHONE OR REFUND. IF YOU CALL THE CENTRE YOU ARE ON HOLD FOR HOURS LITERALLY TO GET NO ANSWER.
PLEASE AVOID SOME REVIEWS ARE OBVIOUSLY FAKE...!

Fraudsters - avoid at all costs. Waited several weeks for the phone. When it became apparent it was never going to arrive, I requested a refund. Waited the 14 working days they say it takes to process a refund - a joke in itself. That date passed, I contacted them again, was given another date in the far future to receive my money back. That date also passed with no refund. Eventually claimed my money back from my bank. Worst ever experience with an online purchase.

Very unhappy with my purchase as the refurbished phone in good condition turned out to be faulty...
Waste of money, waste of time, their customer service keep saying they will fix it however I don't see the benefits of owning a repaired damaged device...
And they sent me at least 3 emails asking me to write a review!!!

Battery was faulty and phone overheated. Returned for refund which eventually arrived after 1 month. Terrible communication, endless excuses and delays.

DO NOT... DO NOT... DO NOT USE THIS COMPANY!

DISPATCH DAY OF SEVEN TO TEN WORKING DAYS AFTER PLACING ORDER.

Continuous failure by customer service to reply to emails.

Atleast 40 minutes to get through to a customer service representative on the phone.

And the real kicker..... up to 14 working days to issue a refund!

I cannot believe how horrifying this service actually is. Have since ordered a phone from Envirophone who have better reviews and seem a lot more trustworthy.

Quick Mobile Fix are not a trustworthy or reliable company and it surprises me that they are still in business with how their customer service approach.

Save yourself the frustration and headache and DO NOT place any orders with this company!

I found unprofessional the fact that I had to change my phone color from blue sapphire to green because the one I choose wasn't available in store (then why advertising it??)) but regardless I decided to accept it

I received my phone, the scratches on the sides are acceptable and its good looking

But the phone glitches and freeze every time and it can't update to the new version of the software

And I don't want to write ABOUT HOW THE BATTERY DROP SO QUICKLY !!!

VERY VERY ANNOYED !!!

MINE WAS A SIMPLE REQUEST I WANTED TO BE REUNDED FOR THE FAULTY PHONE I BOUGHT, IS GOING TO A WEEK NOW AND MY REFUND IS STILL BEING PROCESSED.

I AM TIRED OF CALLING AND SENDING EMAILS !!

I brought the iPhone X , it s great phone
But the only thing the phone came without the box or any of the accessories!
My order number/172400

Scam company..!!!!! Read all the reviews.. Ordered 2 phones 1arrived the other is still not here after 11 WORKING DAYS ..AS THEY state ...No reply going to report to trading standards...
s

If you wann waste your money time then purchase from this website their contact number never works and they never apply to my emails regarding my refund / cancellation so please don't think of get a phone true this website you will regret it like my self 2 weeks no phone no words now I have 2 wait 14 working days to get my money back and now after sending 10 emails saying yes am happy to cancel now they keep saying they had no reply s how bad could it be when I can t even get my money back

We ordered an IPhone 5c, it arrived in just a few days.
The phone looks brand new and since we got it it works great, no problems at all.
We're very happy both with the service and the product.

Beware this company! Ordered a reconditioned iPad. Was told 7 days delivery. After 11 days asked where it was. Told would dispatch "mid to end of next week". Cancelled. Was told 14 days for refund. Checked bank statement, nothing received 6 weeks later. Asked why, was told would be another week for refund. Have instigated chargeback on my card. Suggests either crooked, grossly inefficient, or in financial difficulties to me.

There are some serious problems with this company. They advertise phones they clearly haven't got. There is a long despatch time which they blame on stringent quality checks but as soon as paypal raise a dispute the phones in the post. Happy with the phone that was sent, but I can't recommend anyone uses this company.

QMF ID: 219094 Arrived within 10 days Although pre owned it had good appearance and looked new and is working well so far

Prompt delivery and item as described. Order number 173484

Shouldn't be called Quick Mobile Fix. My phone only went in for the charging port to be repaired and they have had my phone for 25 days and their communication has been terrible. The tracker is rubbish and doesn't tell you anything and their e-mail correspondence asks you to ring them but they never answer the phone and the line is constantly busy. Terrible service and would never use them again.

I used three separate suppliers for devices that needed repairing and used QuickMobile's postal service to repair the screen on my daughters iPhone 4. It was very smashed up and the front camera was broken. The service worked efficiently and the phone was returned repaired within a week. After being hounded by my daughter to replace her broken phone for an iPhone 6 - which was never going to happen - she is happy with the repair and has stopped going on about it (phew). All in all the service delivered what was expected and of the three suppliers I would say they rated on the higher end of the scale for customer satisfaction.

Please do not buy from here!!! Me and my partner ordered a Samsung S6 each and ended up waiting over a month for our phones, when they finally arrived they were already damaged - one has water damage (my one) and it's still spreading and the other one's battery is messed up massively so we have to eventually get new phones.

We cannot sell to CEX as phones are too damaged so big loss of money.

Didn't want to get a refund as we saw people were waiting months and months to get their money back & didn't want the stress again. Also the phone cases don't fit at all.

Please do not buy from here they are awful and you'll be left waiting for so long for awful quality phones.

***DO NOT BUY FROM THESE***

if i could choose lower than 1 star i would.
3 and a half week wait for an iphone 8 and even then the next day delivery took 4 days.
When i unpacked the phone it had scratches all over the screen.
Now i have sent the phone back and been told it will be another 2 weeks for a replacement. THAT WILL BE 6 WEEKS FOR A PHONE. I very much doubt the phone i do eventually receive will be worth the money.

My advice is to stay well clear of Quick Fix Mobile. I wish i had used music magpie instead

Hopefully soon i will have the phone that i paid for.

**Update - ^ weeks now and still no phone. *** THESE GUYS ARE A CON< DO NOT GIVE THEM YOUR MONEY ***

Avoid at all costs. Faulty iPhone supplied which did not work at all. Took over 4 months to eventually get a refund after numerous emails, phone calls and the threat of Trading Standards and the small claims court.

Really speedy delivery of new phone! Great service, would recommend highly!

Avoid this company absolutely appalling service. Did not receive phone after 5 weeks of waiting constantly had to chase on updates of order. I asked for a refund and told it would take 14 days and have still not received money back. This company should not be trading. WOULD HIGHLY AVOID!!

Awful experience!!!!
I had to cancel the order because I couldn't wait 10 days to receive the phone.
Told me that they will refund the money within 14 days and after 18 days I have received no money and they don't reply to my emails.
They never pick up the phone.
I will contact national newspapers.
Do not trust the company

a bit slow to arrive but the do say 10 days to arrive and at least I know that I have a guaranteed refurbished phone that has been properly checked.

Came quickly and easy to buy at good price came in incredible consortia for refurbished and came with screen protector on already and charger

Should be more stars but since the iPad came back the battery runs flat 3 times as fast as before I sent it to Quick Mobile. Other than that, quick service, clean repair, best price I could find.

Just recived an iphone 6s in very good condition.

Will definitely recommend to a friend!

Arshad Ayubi

Order ID: 225580

One star is too good for this company. Like countless other customers I too have been waiting for a refund, since May 8th to be precise. Given the financial situation some people find themselves in, for this company not to be giving them their refunds is an absolute disgrace, they should be closed down immediately by trading standards. Whatever you do, avoid this company, they are terrible.

Iv been waiting 12 working days?! Where the F %*= is my phone !!!

Excellent service from start to finish. Highly recommended*

QMF ID: 202161

*Review provided as part of a promotional offer/incentive

absolutely fantastic service to be honest....extremely quick delivery and a phone that almost looks brand new and easily half the price, would definitely use these guys again!

I got my wife's HTC One M8 screen fixed. It was hardly away when I got an email saying it was on its way back. Received it back 2 days later as good as new. It was a nice wee surprise for my wife as she was gutted when she smashed its screen.

I totally regret having bought on Quick Mobile Fix without checking reviews before. Ordered a refurbished iPhone on the 30th December, and as most people here, I just keep receiving emails postponing the date my phone will be dispatched. Friendly and apologetic emails at the beginning, now more unfriendly... I strongly recommend anyone not to buy in this site and look elsewhere instead.

Ordered phone 3 weeks ago - still hasn t arrived. As per other comments, company takes people s money and tries to acquire the phone afterward so they can operate with zero cash. Called 3 times and was either number 15, 19 or 17 in the queue. After moving up 5 places in 15 min hung up each time as I prefer not to wait for an hour in a customer service hotline. Should be reported to trading standards. Use at your own risk - or better avoid if you want to save yourself a whole lot of trouble.

Take off that star... do Not buy anything from this company, no item receive, no refund after 14 days. Reporting to trading standard tomorrow

Would score no stars if possible!! Do not use these con artists!! Paid for a 'pristine' iPhone x. took two weeks to arrive . The phone would not hold a charge and had scratches all over the screen. Sent the phone back to them and still waiting 10 days later for them to send a new one out. Absolute joke!

quick mobile fix order id ID225862

Very good service phone arrived on time and was in excellent condition.

excellent service, we bout and iphone 5s for my daughter which was delivered quickly, good value and works perfectly, would certainly recommend QMF

Ordered a replacement screen for my Sony Xperia Z2, posted my phone off to them using the handy prepaid label they emailed my and had my phone back, good as new in a few days. Excellent service which I would gladly recommend!

I had a very positive experience with Quick mobile fix. Delivery was quicker than I expected and my second hand phone was in very good conditions, It s been around two months I ve bought it and had no issues so far. I absolutely recommend Quick mobile fix.

QMF ID:198393

Brilliant service brought an ipad for my son it looks brand new and works perfectly would definately use again.
205339

I've now sent two phones to Quick Mobile Fix to be repaired, and both came back in great shape. The service is as fast as can be expected, though an estimate of return from the earliest point would be useful. Value could be better, however I couldn't find cheaper so I guess it's a sellers market.

I bought a Samsung Galaxy S7. It was supposed to be 'good' condition rather than 'like new' but you wouldn't have known it had ever been used, to look at it. Despatch was a bit slow, though.

The phone quickly developed a problem with the audio, but when I contacted Quick Mobile Fix they told me to try a factory reset, and that worked. I'm happy with the phone and the service.

(QMF ID: 210127)

Terrible company. Offered refund multiple times and they did nothing. DO NOT BUY from this fraudulant company.

Well what can I say. I ordered a phone in December due to the holiday period received the
phone mid Jan. Then well the phone was faulty sent the phone back, well in March still waiting. It's been a very bad service and a very slow process, if you want snail paste dilivery and a serviced that takes ages to reply. It's a very frustrating company as you dont get to talk to any body directly.

AVOID at all costs. There is nothing quick about Quick Mobile Fix as I sent my device to them 7 weeks ago for a screen repair and I'm now being ignored. In fairness, their website does say MOST device repairs will take between 24-48 hours and I did get an email (after I had to prompt them for an update) to say the parts were on back order - which is funny because in my industry 'the part is on back order' means 'we've forgotten all about it so I'll just go order it now.'

I have had to continuously ask for updates, the phones never work when you try to call and I receive generic emails to say someone will get back to me within 24 hours - they never do. This has been going on for almost 2 months and I'm yet to receive a reasonable response. I honestly believe my device has been sold to someone else or has been stolen by a fraudulent company (along with my money).

Please don't use Quick Mobile Fix and if you're having the same problem I am, I strongly recommend getting in touch with Citizen's Advice who will then point you in the direction of Trading Standards and Action Fraud.

I know I'll be getting a generic response from QMF to say they're sorry to hear about this and a member of the team will be in touch shortly etc etc but I really don't buy it - you can't be sorry to hear about something through a google review when there's a 15-chain email conversation about the issue - mainly me talking to myself but it has definitely been received, read and opened multiple times because I have an open tracker on it. I don't know what this company are playing at, I just want my device and a full refund back so I can get it repaired properly by a reputable repairer.

I ordered a phone on the 22nd June and nearly a month later I still hadn't received it. I tried calling the helpline but the queue on hold was clearly appallingly long. On one occasion I tried holding. It took 95mins to reach No1 in the queue and then I was cut off. When I wrote to complain I was offered no explanation or apology. When I confirmed the cancellation of my order I was told it would take 14 working days for a refund. We're now 20 working days later, they don't reply to my emails and so I've had to ask my bank to help retrieve the money. AVOID.

When the phone did finally arrive it was fine with no problem. Biggest issue was the total lack of communication and unanswered emails ref delivery which was very slow.

I ordered an iphone 5s at least 9 days ago and it's still being processed

Took 18 working days to get my phone back when i did it had something else wrong with it

unable to contact the company after many messages on there email and website help system. The worst costumer service I've seen from a company

Phone came very quickly but within 3 days days of receiving It the screen stopped working properly. This company use the cheapest quality parts and obviously don t have a Quality control department. They don t even reply to you!

Totally inept and the worst customer service i ve experienced in years. They clearly have no phone contact provision, supply damaged goods and then blame 3rd party couriers (with no visible damage to the packaging!).

The process of obtaining a refund is ongoing, 2 months post initial order, and they miss every deadline they set for processing a refund.

I would avoid using Quick Mobile Fix unless you want to endlessly chase up broken promises for defective orders!

I ordered an iPhone 7 Plus and I was so excited to get it when it broke on the way to my house, I was absolutely gutted so I do not rate quick mobile fix as a place to by a second hand phone!!!

Very cheap compared to other refurb companies with a variety of phones to choose. Issues with it however are the fact theres no option for them to post the phone quicker, such as next day delivery. Also, the phone received sometimes plays up and types without pressing anything. Although, with the one year warranty, sending it back for it to be fixed is no issue at all.

Do not use, check reviews here and on Trust pilot first. I ordered a phone in November'20 for my daughter's Christmas present. Was suppose to be delivered within 10 working days. When it wasn't I contacted them, I received an email stating it was going through checks - I would have thought these checks would have been done before advertising the phone, I waited a further week still didn't received the phone. At that point I read trust pilot reviews (wish I'd done this first) and saw plenty of people had similar experience. I emailed the company and asked for proof they actually had a phone as it seemed they were selling phones they didn't physically have in stock. Although they said they had the phone they couldn't supply me with any proof, I was worried I wouldn't have it in time to give my daughter at Christmas so cancelled the order. A refund was suppose to take 14 days, it is now 10th Feb and I still haven't received. Everytime I contact them they blame Covid and give me a date for when to receive the refund, it never comes and they then send another email with a date further in the future. They are a scam don't use, they take your money and do not give it back. Bad comments left on Facebook get removed.

Possibly the worst company I have ever had the misfortune to deal with! Had phone for weeks!!! Constantly being told different excuses. Would never recommend!

Extremely poor service, paid for a iPhone 7 waited 2 weeks still no delivery. Phoned customer service to be told they had a backlog asked for the order to be cancelled. Received a call 1 hr later asking if I still wanted the phone as it was ready for dispatch so I agreed. A week later still no phone contacted them again by message as there phone lines were being updated to be told they had found an issue with the phone during their rigorous testing and one would be sent out ASAP. Received a phone 31/2 weeks later and it s faulty!!! Been in contact with them to be to to do a hard reset and this should sort it no such luck also the battery percentage is at 84% so no refurb done!! Still waiting for a response. Stay away from this company they are the worst company I ve had to deal with.

QMf ID: 217302. Ordered an iPhone 6s in Pristine condition but was slightly disappointed as it was not as described. Response was good and I was offered some money back to compensate but unfortunately I haven't received it.

187048
Great service

Very pleased with my new phone, it arrived quickly and exactly as expected. Thank you so much!

Please don't use this company. I have reported them to trading standards and will take court action if needed to get my money back. If you check out most reviews on here and Trustpiolt my story is similar.. order not shipped on time.. no help from cut and paste emails about when it might be shipped. Customer services not able to be contacted by phone. Got to the point where order was canceled.. now left chasing a refund. Quick Mobile Fix should be shut down.

Online service is really good and they are always avalaible to help you.
On the other hand, they offer me free collection of my broken phone, and finally I had to send it in the post office.

Customer ID: 143279

AVOID!

Phone broke after 11 days of use and took them over a month top fix it leaving me with no phone.
Now the charger is faulty on the new one and no response from customer service.
Also I was told i would receive an Amazon voucher for leaving a review which I never received. These guys are CON ARTISTS.
I am now stuck with a faulty phone.
This is the worst company I have ever used.

Also after sending my phone back they said they had not received it even though I checked the tracking and it was signed for. After several days they got back to me and asked for my tracking number. Magically it turned up. I dread to think what would have happened if I lost my tracking receipt.

I have contacted trading services and hopefully they get put out of business.

Photos to follow.

QMF ID Order ID225773

Bought a phone from them but it can take up to 10 days to get it. I needed a phone so i bought one from Samsung which arrived the next day. I was told my refund would be back to me within 14 days still nothing. Tried live chat but no response. Have left email today will see where that get's me. Beware people i don't think this company is very reliable

Ordered an iphone and told it ll be 7 - 10 days for delivery.
Nothing delivered.
I cancelled my order.
Told I ll need to wait 14 days for a refund.
No refund.
No reply to my emails.
Now claiming my money back via my credit card.
THEY ARE BASICALLY A SCAM. NO NOT USE THEM.

Absolutely 1st class service from start to finish! I was quoted an offer price for my mobile, then received a reminder email as I'd not sent it due to work commitments.

I posted the mobile and 2 days later received an email stating it had been received and payment would be processed subject to internal checks. Within a few hours I received another mail confirming the payment had been processed and would show in my bank within 3 to 5 working days. Sure enough on the 5th day, the money was in my bank account.

Really impressed and would definitely use this company again and would recommend to anyone whose considering it.

Excellent customer service and one very satisfied customer!

I sent my phone at the beginning of August to sell but I have had no money back on it and you keep saying that it will be sent in the next few days.You are a bunch of thieves and con artists who are not fit to be in business and I am now taking you to the small claims court.

Second time using QFM and the service was just as good and fast as last time. Given it was just before xmas and during the pandemic I cannot fault them.

QMF- ID316773
Darren Davis/Ella Robinson

Phone arrived late and didn't work. Also no reply when I called customer service.

The phone (reconditioned iphone5c) arrived swiftly and was carefully packaged. It was in good condition, as described.

Bought a phone from this website on the 28th of August, the email says that it will be despatched up to 7 working days, and if I haven't received a confirmation of dispatch email by 14 working days I should contact them. I contacted them and was told that my phone would be dispatched on the week of September 16th. I waited and the week passed, no email, I then contacted them again and was told that my phone was ready for dispatch on the 23rd but could be the 25th, I waited again, nothing. I then emailed again and have now been told that my phone will not be dispatched for another 2 weeks. Absolute joke. Having not phone has had a huge impact on my daily life and they have refused any request for compensation.

I will not be using this company again, and I urge other not to unless you want a long wait for your product and no information unless you contact them.

Update: My phone never came, and I am now waiting for a refund.

5 repairs in and I'm still using them. Easy interface, good contact and clear pricing. Will continue to use for sure. Only observation would be they are pricy for multiple jobs.

Buyer BEWARE!!!! Worst, most Stressful customer experience I've ever had!!! I ordered an 'A' grade phone for a birthday present - they sent less than a C grade - it took them a Month to exchange this and 41 emails from me trying to escalate this into a complaint - to this day has never been resolved and was never escalated despite me asking at least 5 times - and to add insult - they don't even read the emails - just give 'standard line responses' We returned everything as requested - they then never sent the charger or the unused free screen which was part of the deal - When I tried to chase this up again so we could at least charge the phone - they then sent the same charger lead and flimsy screen back claiming it was 'compensation for the long wait and appalling customer service!!! - I gave up in the end - I would never buy from this company again.

Don't be fooled by the good reviews, refurbished iphone 5s very faulty; not happy at all.

Truly awful experience. Paid for a phone that didn t arrive. Asked for a refund which is still not returned. Having to use my credit card company to reimburse me.

Frankly, due to the amount of appalling reviews, they should be investigated.

This is the second phone I've had from Quick Mobile and I've had no problems with either. The service is excellent.

Bought an iPhone 6plus for my son and it was in excellent condition to the point of looking brand new for the price I paid I'm very impressed. Delivery was excellent and came earlier than expected. My son is very pleased with his phone and so am I. Would most definitely recommend quick mobile fix for buying refurbished phones they're top class. Well done guys

Hi there, can someone call me back? I have been trying your CC number but it is constantly busy. To cut a looooong story short, I bought a phone on your website on 30 March, sent it back because it is locked.
So now, I want to know if you have received it (sent it last Monday 23April and I will have a phone back that works !!!
I have exchanged so many emails and the service has been inconsistent, very poor, contradictory
My order number is ID158112
Waiting to hear from you URGENTLY!
Delphine Coiro

Do not use this company. They are a complete con. Only awarded 1 star because no stars is not an option.

I bought a phone from them and from their responses it is clear they had no intention of ever dispatching. When challenged, they cancelled the order and have not refunded me. Avoid like the plague!

Outrageously poor and perhaps even laughable Customer service.
Seriously really consider other options before entertaining Quick Fox Mobile there name is a polar opposite of what they actually deliver.

We purchased a 64gb iPhone 6 and received it in the time specified and in the condition stated.

The phone failed shortly after receiving it
Quick mobile fix took weeks to send a replacement

Quick Mobile Fix Sent a second replacement, it failed shortly after receiving it

Quick mobile Fix took weeks to send a third replacement

The third replacement failed immediately and more importinantly was dangerously hot to touch whilst being charged !!! As a qualified sparky my charging device was checked and tested and continues to works safely on other devices.

This has been sent back and are still waiting for a reply weeks after sending it.

If the quality of the phone(s) weren t bad enough we estimate to have been calling Customer services for an update and have been placed on hold for in the region of 10 hours without a satisfactory outcome.

We even have it in writing that they would call before 5 pm on Thursday, it s now Tuesday evening, no surprise ! no phone replacement , no phone call !!!!

We are now perusing through the small claims court for a full refund and have reported to trading standards.

If you have had a similar experience I would urge you to call trading standards to see what your rights our as a consumer and to make trading standards aware that In my case (possibly yours) that a company is acting in this way to a consumer.

I beg you all please please stay away. I purchased a phone for my son last year, it broke so I had to pay for it to be sent back not an issue. I was told the phone could not be repaired so a replacement one would be sent. Countless Emails Fb and Instagram messages and nothing. Oh but they did block me from leaving comments on their FB page and I can no longer send them FB messages screen shots to prove this. Countless screen shots of emails and the very few replies I have got which all day phone will be sent in 3/5 days, 3 months later nothing. Stay away shocking service shocking company.

This is the worst company ever !! I bought a phone foe my daughter 's birthday it arrived after 1 month to my horror it was faulty and had to send it back then to find out they didn't refund me back I chased up with emails as you can't contact them to say refund after 14 days and refund was never actioned we are in October and every month they say due to covid there is delays!! This it absolutely lies !! They are fraudulent company and just taking our money i had to take this with my card provider as I don't think they will ever refund !! Please please don't buy from this company !!