Quick Mobile Fix Reviews

I ordered a phone 3 weeks ago, it has not yet arrived and they tell me they will send it soon.

Ordered a phone and expected to receive it within 10 days. Nearly 2 months later - still no phone. I then asked for a refund which was to be processed within two weeks. Nearly two weeks later and still no refund. Absolutely shocking customer service. They have clearly advertised a phone that they do not have. They have used the excuse of Covid as a reason for a delay, however - every company is going through the same difficulties. I would not recommend this company at all. Look elsewhere.

Terrible service, ordered on the 3rd October still no notification of despatch. Requesting a refund which apparently can take 14 days.

good product, phone was in very good condition. But the delivery time was longer than expected.
name: orife okiemute ada
QMF ID:236205

Good communication and was super quick with their payment - even though I gave them the wrong number!

I have nothing but good things to say about the company and their customer service levels. The phone arrived within 2 days and when I accidentally ordered another phone in error they were happy to refund me. I didn t ask them about this as I was going to sell on the phone but when it came up in conversati N that I had purchased it by mistake they offered to cancel my order. Everything went really smoothly and I am very happy with my new phone.

Ordered a refurbished iPhone 6 and is in near new condition! Very pleased! Rated down one star simply because my order was delayed and the customer service was average. Was worried as there are a lot of bad reviews but was happy with the service they provided me.

Absolutely shocking people to deal with. Bought iPhone 8 Plus 256gb and they made nothing but excuses for 4 weeks why it could not be sent. Cancelled and was told 14 days to refund. Shock, that didn't happen either. Good job I paid by credit card as had to get my money back through them.

I ordered a phone from this company and required fast delivery, however they never responded to my initial email asking about how long my delivery would take. I then asked for a refund by email when I didn't receive a reply, to which they replied claiming they never received my initial email (to the same email address). However, I have been waiting 2 months for my refund and I'm beginning to think I'll never get said refund. Do not use, untrustworthy company.

Phone in good condition came quickly. Battery not perfect but good enough.

Very quick and easy process of selling my mobile phone, Thank you very much

DO NOT USE they have had my phone for over a week now and I m having to wait nearly 2 weeks to receive payment. Terrible company and you can never get to speak to anybody. I m sure there is something dodgy going on at this place.

Ordered a phone never arrived as promised now no one will answer the phone nor can I get my money refunded bunch of crooks avoid these scum scammers next phone call to the police avoid at all costs

Sent my phone back without it being repaired. Charged me for the repair, Absolute con artists. Some of these Google reviews are made up by them.

AWFUL AWFUL COMPANY - AVOID - CANCELLED ORDER AS PHONE DIDNT ARRIVE IN TIME FOR A BDAY PRESENT AFTER ORDERING ON 23.11.18 - I AM STILL AWAITING A REFUND TRIED CALLING NUMEROUS TIMES NO-ONE ANSWERS THE PHONE REPORTED TO MY BANK FRAUD TEAM

The price of the phone was good. Although it took 2 weeks to arrive rather than the advertised 7 days. The condition of the phone wasn't the best either despite being advertised as in good condition. It was pretty worn around the edges. Ultimately though I would use QMF again.

Do not deal with these people. Sent in a phone for repair expecting a 5 day turnaround - told after 11 days that it would take 4-7 days for the part to arrive then told after 20 days that it would take 2 weeks for the part to arrive. Decided not to go ahead with the repair as they clearly couldn't be trusted and after 5 days still no sign of refund or returned handset. Small claims court and/or trading standards to get involved next.

Whatever you do. Do not use this company to buy a phone.

Replaced just the screen on my Note 4, works perfect.

DONT USE THIS COMPANY, TOOK MY MONEY AN JUST LIED ABOUT RETURNING MONEY AFTER BEEN PROMISED A REFUND.

This is a terrible company to transact with. I ordered a iPhone 6s plus on the 29th of November and still have not received the item. I have sent several emails to them and they have given several untrue information . They advice me on the 23rd of December that the iphone has been dispatched but when I called the dispatched company they said quick mobile fix just made a Prealert but the physical item has not been process or sent to them. It is more than 16working days of purchase.

This company ruined my daughter's Christmas because it's a Christmas present for my daughter
They are not reliable and I will never use them again and will not recommend the company even to my enemy to transact with.

Absolutely terrible service. DO NOT USE THIS COMPANY. 2 months and still no phone repair. Communications appalling. Their customer service phone line is constantly engage or you are on hold for 1 hour plus. They ignore your email requests. Be warned

I am very happy with the service I've received from this company. The item came as detailed on the order and within the time frame stated for delivery. Quick and efficient!

Amazing! I had bought an iPhone from here for the first time ever and honestly i think when I need a new phone I ll go back. The best price I could find for the phone and it was in brilliant condition when arrived. It arrived in the estimated days which for my phone to be dispatched was between 5-7 working days and it was delivered on the 7th working day from a great next day delivery company. I d recommend this company to anyone looking for a refurbished phone.

THIS COMPANY ARE NOT TO BE TRUSTED. they have had my phone for four weeks now - no sign of it coming back. They don t respond to calls or emails. Lots of others are having similar issues.

PLS AVOID THIS PHONE COMPANY. ALL POSITIVE REVIEWS ARE PAID REVIEWS. The worst Company ever to deal. I have been on phone for almost every day for couple of hours just to get my money refunded for a dodgy phone which they delivered. It's more than a month today and I'm still waiting. I'm going to contact Trading Standards now and make sure this CON factory is closed forever. PLS AVOID THIS PHONE COMPANY.
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THIS COMPANY IS LIKE A PLAGUE. PLS DON'T BUY ANYTHING FROM THEM. I purchased my phone in April and returned it due to battery fault. I was chasing for my refund which never happened. Complaint has been raised to Action Fraud. They are investigating this FRAUD company. I'm already in the process of getting my refund through another resources. Once I receive that I'll update this post. IN THE MEANTIME PLS AVOID THIS COMPANY.

Ordered a Samsung S7 edge on the 13th October with an expectation of dispatch within 10 days, after 2 weeks there was no sign of it and therefore decided to cancel the order. Was informed I would be refunded within 14 days however this is now the 17th November and still no sign of the refund .
Thankfully ordered by credit cart

I highly recommend Quick Mobile Fix I sold my iPhone to them and I got the price I was offered and the money was in my bank not longer after they had received and checked my phone that I had sent them. Any questions I asked them were answered promptly

UPDATE - order number has been provided by email, also provided on trust pilot which you then stopped replying to and then reported me for spam - so I hope by providing the order number in here again you will actually action it. We ll see - order number 249084.

Quick Mobile Fix is an absolute scam. They quoted me the highest price for my phone and free returns so I chose to sell my phone to them. Two weeks later I receive part of the money I was expecting. I have emailed them everyday for a response and only once they emailed back to say they sent me a new revised quote and that I accepted it. I DID NOT RECEIVE ANY REVISED QUOTES AND DID NOT ACCEPT ANYTHING OTHER THAN THE ORIGINAL PRICE. They have lied, kept part of my money and my phone and won t get back to my emails. I have reviewed them on Trust Pilot and they have reported my reviews as spam! They are regulated by the FCA but don t have a complaints process and do not get back to emails within 24 hours as they state. I email everyday and no response by email for over 2 weeks! Do not buy or sell they are scammers! Still waiting to get this resolved!

Waited twenty seven days for a product I was told I would receive in fourteen. I cancelled my order and was told I would receive my refund in fourteen days. That should have been 13th April. I was then told my refund wouldn't be processed until 28th May! This company are conning people out of their hard earned cash. Do not order from them. I have taken further action.

AVOID THIS SITE. Do not. For any reason. Make a purchase from this website. It s a scam, I am contacting my bank for a chargeback as they are incapable of shipping your item, or refunding your money which they take so very quickly. Cannot get contact from them. POOR SERVICE.

They were late to send out a phone, took two weeks longer. They sent a phone where you couldn t hear anything. I returned promptly. This was all in March this year. They have received the phone back but did not give a refund when they said they would. They then ridiculously said i would receive it by 24th July. To this date 8/8, they still have not given a refund. They are thieves and have been reported as such

Still waiting on the 11th working day they say email us and dont reply say have a chat on txt dont bother texting bk not happy at all will not be using them again just had a response to my rating they said just email our customers care team and thats the boss maybe he should try they rarely respond still waiting after 15 working days asked for my money bk they said it will take 14 working days what a joke in this day in age just spoke to them and they said after waiting from the 27 of Feb would ld have to wait yet another week what a joke company never dealt with such idiots my advice is dont bother they are a joke

Avoid this company, i paid 4 weeks ago for an iphone but i still waiting to recive the phone.

Bit slow on delivery an if you try and call them your waiting ages! but item as described no problems so far

Terrible Service.

24/48 hr repair service i was told but this took 3 weeks just having to do the minor in mending a cracked screen. I had to chase company constantly with no info or update i even went to the site to get my phone back which they refused, they spoke through intercom telling me they wouldnt give me a temporary phone. Very stressful as i am pregnant with no phone and i was going away on holiday where i had to buy a temp one elsewhere. Very disappointed

PLEASE AVOID THIS COMPANY. Keep lying eg. manager will call me back to rearrange my phone order.

and nothing happened. I ve waited almost one month now as they said it will take 5 or 10 working days over and over again. Customer service is terribly bad. Never answer the phone or live chat. Ridiculous.

I ordered a grade A iPhone X. Having read more bad reviews than good about Quick Mobile Fix, I began to get really worried and thought I had lost my hard earned money. However, despite waiting 8 days for the phone to arrive I was really impressed with the quality of the phone. Literally a few minor scratches on the screen that are hardly visible but everything else is literally brand new. I like how they included a USB charging cable as well as a pin for the SIM card and a screen protector. The phone comes with a 12 month warranty and I couldn t find any other place that could beat the price! The only downfall would be the delivery time but I have to say it was well worth the wait. This company isn t a con. Their customer service and communication is excellent and when I emailed them about the delivery time frame they responded within a few hours! After sending another email asking about my order, I received an email from Jodie within 1 hour. Overall, a great company that provides high quality phones at bargain prices! Thank you Quick Mobile Fix! (ID210756 )

Superb service and very quick. I was recommended to use by a friend who also had excellent service. I researched for myself on the website and asked a number of questions via the livechat service also which was really helpful and reassuring. Sent away the iPad mini using the all-inclusive postage service and iPad was returned 48 working hours later, together with free screen protector, new case and stylus. For me, brilliant service and idea and will most certainly use again should the need arise. Many thanks to all at QMF.

Where is my Partial
I should have it by now
ID324155 GRAHAM CORCORAN
10 SAXWOOD AVENUE
MANCHESTER M9 8GS

Do not buy from this company. They took my money and failed to send me my purchased phone. Communication is poor. I had to pursue a chargeback from my bank to get my money back. SCAMMERS.

professional and efficient. A refurbished handset identical to a new one

I am sorry to have to leave a poor review for this company but we have had a poor experience with them when selling our old iphone 7+. We purchased a phone from them which was fine and we also sold an old iphone 7+ for some cash- the figure More

AVOID, DO NOT USE THIS COMPANY. I bought a used IPhone 6s in September 2018, when I received the phone it was faulty and the screen was unresponsive. The phone had a label saying checked by a technician before dispatch which indicates poor quality control.

I emailed customer service and returned the phone for a full refund instead of processing the refund I was sent an email saying your phone will be repaired and sent back.

I called customer service many times "very difficult as no answer the call" finally spoke to someone who confirmed i will get a refund. I received an email advising me I will receive a refund in 14 working days and i am still waiting, it's been over a month.



I have advised the company I will pursue my refund via the small claims court. Total headache dealing with this company. I will say it again AVOID.

# RESPONSE - MISS LEADING

I AM STILL WAITING FOR MY REFUND AFTER 41 DAYS. I STILL HAVE NOT RECEIVED MY REFUND. I WILL UPDATED MY POST ONCE MY REFUND HAS BEEN CLOSED OUT.

#UPDATE ON 21.11.18 - STILL WAITING for my refund, i was informed by QMF they cannot refund my money back to my card and can ONLY transfer the money directly into my bank account, QMF refused to issue a cheque. I gave my bank details on 13.11.18, received and email from QMF account team advising the refund will finally be resolved on 20.11.18. Obviously the QMF failed again.

I used QuickMobileFix a few times and their service is outstanding!
I sent some iPhones and iPads with multiple faults (broken screens, volume button etc.) and had them back as new within a few days.
It also was cheaper service than in any high street mobile shop!

I already recommended QuickMobileFix to some friends and they are packing up devices to send for screen replacement.

Warning to everyone that tries to buy a mobile they do not send them and emails and calls are a waste of time. I cancelled my order and received emails stating that they are processing my refund yet nothing came from them eventually had to go through my bank and reverse charge them. Bought a phone from music magpie which arrived the very next day. DO NOT USE QUICK MOBILE FIX!

I cant even begin to write how devastated I am and how disappointed my son is!! they have had my ipad for almost a month now! which was supposed to be repaired in 48 hours as they claim! I have no idea how they communicate but they keep asking for the password and they disabled the phone then they need the icloud password to reset the ipad which I didnt have a problem with so I could just get it back!! between every attempt is about a week.. y the time they figure out the password is wrong it takes them a week to email me!!! I email them back on the spot or call them! last thing was i gave the person who answered the phone the icloud ID and password and he confirmed on the spot that it is the correct one and i should have the ipad in 2 days time!!! so almost a week later, i get an email requesting the icloud ID and password!!!! seriously I dont know what they are thinking but excuse me!! anyway, i reply telling them that I have already provided someone with the info.. then i get a reply asking me to confirm the email so they send the ipad.... then I do!!! then i get an email asking for the ID and password so they can carry on!!!! so i am not sure what this is? some kind of silly joke? or what!! and of course I cant get through their number at all..... not to mention that i have asked them to call me on diff occasions since that I am unable to get through to them! so now im left here with my disappointed son, being a terrible mum that promised her son that he will have his iPad back in 48 hours... and its almost a month and i have no idea where his iPad is!! and if this is some sort of spam or joke!

Terrible experience - reported faulty phone after 24 days of receipt (faulty camera microphone), 3 months later I FINALLY receive the 'repaired item' but it's still faulty! They're now not responding to my emails and refusing to refund me despite not providing the product of service I paid for.

DO NOT USE THIS COMPANY! Excuses galore and refuses to refund. Borderline theft!

Hayley Johnson
QMF ID: 198470.

I ordered an iPhone 6s, and despite it taking the full 10 working days (which is only clearly detailed in the payment process, rather than on the product page - slightly confusing), the phone arrived in perfect condition, well packaged and within 24 hours of dispatch.

Terrible service! It's been almost a month and I have still not received my phone repair back and the tracking function on the website denies I have an order. I alerted the customer service team who where less than helpful and extremely dismissive. Extremely poor service! Do not use!

Pretty much in agreement with all the other negative reviews. This actually is my first online review ever, if that gives any indication of my feelings.

Same story as everybody - you order a phone, it doesn t ship in the 5-7 days promised, you chase the, down, they offer you something different to what you ve ordered.

So, this happened, then the phone arrived with a camera lens that was completely misaligned. You ll grow old ever trying to reach them by phone; email is the only way. I suppose the one positive was that they issued the return label quickly; suppose they have lots of practice in this department.

Final insult to injury is that they then take 10-14 days to issue you a refund (I m still waiting myself). Steer clear. I ended up ordering from Lovefone, which definitely was a few pounds more expensive but a totally different and more positive experience overall. I d say with regards to QMF: you get what you pay for. Buyer beware!

UPDATE: May 26th - This gang of thieves still hasn t refunded my money, more than SIX WEEKS after they confirmed having received it. Order number ID154905. You email again and again, they have systems errors , have now processed the refund , etc. But no funds.

It s pretty clear that they are buying positive Google and Facebook reviews by the score. I challenge QMF to prove that more than 5% of their positive reviews are real people. Their Facebook likes. Uff. I give them 1%.

I m making it my singular mission to get these crooks shut down once and for all.

UPDATE: June 8 - I recommend initiating the claim process on day 15 when (not if) they make their excuses about system problems, saying their finance department is looking into it, etc. They ll keep lying and stringing you along otherwise. Sometimes the responses are semi-coherent, sometimes they appear to be written by a moron. Either way, it s always false information that they ll feed you. It must just be part of their business model to hope that people will give up hope of receiving their refund.

Do not use this company.
Now, now, now...where do I even start with this review. I bought 3 phones around November; an IPhone 6 and 2 iPhone 6+s. They arrived swiftly enough, but before I could even breath problems arose. From cameras to home buttons nothing was ever right with these phones. Glitches were rife and the hardware was shoddy with an abundance of scratches, scuffs and cracks. Yet I cajoled with this company valiantly believing that they would soon get it right. But they never did; for goodness sake they once even lost one of my phones in a warehouse and somehow made it seem like I was in the wrong. Now the latest problem has gotten on my last nerve. One of my phones came back from one of its numerous repairs with a small crack near the button which I thought nothing of as I have often seen these kinds of things on other phones from this company. However as time went by the crack got larger and larger despite the fact I never dropped the phone once. When I ask for a repair under the warranty, for some reason in one of their many passive aggressive emails they then say I have to pay. I did not cause this crack in any way therefore why should I have to pay for it. Anyway they've been nothing but unhelpful in this situation. I won't be purchasing anything from this company ever again, and I urge you not to as well. Waste of your time and money. Take your money else where.

Shocking ordered a phone for Xmas 2 weeks before never received the phone so cancelled the order beginning of Jan 2021. Have not received my refund. DO NOT USE THIS COMPANY

Terrible service, had my phone for a month only to contact me after saying they are unable to perform the repair, cannot stress how unhelpful and uncooperative their customer service team has been.

Be very very careful dealing with this lot. 10 days for order to be fulfilled - nope I've been waiting a calendar month without a phone. They then process a refund - takes 14 working days. Can take the money, can't fulfill the order and then process refunds extremely slowly. Awful customer services, awful organisation. Doubt they'll be in business long so suggest not trading with them. Terrible Terrible TERRIBLE

Waited 14 days to be told the phone I ordered was not available . Then waited another 14 days for a refund only to be told on the 15th day it's going to take a staggering further 5 weeks to refund my money for goods I never received ! For it all to be lamed on Covid crisis ! shame on you SLOW FIX MOBILE

I was pleased with the phone I purchased but disappointed that it arrived without a charging lead,
regards if this is standard practice it should be pointed at the time of purchase
regards Artur warner

Terrible terrible company. After 15 days my phone has been despatched and i even requested a refund on day 10 because i was so angry with still not receieving my phone from a company title 'quick' mobile fix. After pestering them about where my phone is they even requested that i stopped emailing them!!! Despite my phone being so late. Terrible customer service and communication and looking at the reviews terrible company in general! DO NOT USE GO ELSEWHERE

Superb experience, posted my iPad 2 with a broken screen on Monday and it arrived back excellently fixed on Thursday.

Purchased a refurbished iPhone 6, very happy with it. Good quality, and you wouldn't notice it was refurbed, looks like new. Quick delivery and thank you!.

QMF IDID229576: IPad arrived in good time and in excellent condition, would use this company again.

This company is NOT what it states, they are no way near ''quick''. I purchased a I phone 8 plus for a family member in Nov 2020 but had to cancel due to the delay. They made up lame excuses stating due to Covid-19 related matters and cold/ staff shortage. I have not received a refund till today 2021. AVOID this company. I will be reporting this company to trading standards and action fraud. AVOID and MISLEADING. please do your full research. Does NOT deserve a one star rating. Contact your bank IMMEDIATELY.

Ordered a phone, they rang offering a different phone , which was faulty when it arrived. Trying to return to get a refund proving difficult , hiding behind covid for delay but it really isnt, they have your money so they dont care .very disappointed I'd definitely go else where very poor customer care/service

Phone in perfect working order; son loves it. It arrived a day late, but that was more down to the courier than these guys, so very happy.

just be aware before ordering that it will take 3-5 days before they dispatch the item. This wasn't clear to me and resulted in me stressing for several days trying to cancel the order as their phone lines don't seem to work and email is a slower process. Within 4 days it seems a resolution has been made, still awaiting my refund though.

QMF repaired my water damaged Huawei P10. Quality wise they seem to have done a good job from what I can tell, but LORD ARE THEY SLOW!! I put the phone in the post on the 10th of March, and eventually got it back today, the 17th of April! I paid additional costs, and provided passcode the same day it was requested, yet I've still had to wait over 5 weeks. Probably won't be recommending "Excruciatingly Slow Mobile Fix" to anyone else.

i would avoid using this company ive waited ten days which to be fair is what they say it takes but still hasnt come also they dont answer their emails or phone because i tried and they just cut off better off going cex i wish i looked at the reviews before i bought this phone

Dont use this company, sent phone in to sell to them. The received the phone as I've proof of purchase. No money received despite it being valued, just keep getting told it will be with me in (insert date even further away). Due to this the police will be notified, as will the ombudsmen and a claims court will be raised.
Be warned avoid this company like the plague. They don't like people challenging them and become abusive on the phone. They are criminals.

Order ID: AB90A4

Ordered phone and paid first instalment. Waited 3 weeks. No sign of phone. Time wasters. Buy somewhere else. Still awaiting my money back.

Amazing service and order!! got it between the 3-5 days even on the 4th day amazing service would definitely recommend

Do not buy anything from this company!!! Brought an I pad air on the 13th July 19 (or so I thought) it's now the 29th July and still not received it I stressed when I paid for it I needed it by the 27july as it's was for my son's 8 th birthday on the 27 July tried contacting them buy can never get through and then when you do get through after being on hold for 45mins plus they say hello hello then hang up on you which is bloody frustrating had a email on Thursday 25 promising it by Friday 26 but still nothing arrived so on 27th my son's birthday had to tell him that I bought him an I pad for his birthday and the people had taken the money and not delivered the goods as promised seeing his little face so upset with no present open broke my heart this company doesn't seam to care they take your hard earned cash then don't deliver and completely mess you around wish I'd have read all the bad reveiws before as would have never brought from this company I've now reported them to trading standards and will be pushing my case to BBC watchdog.

Ordered in plenty of time for Christmas. Had to email to chase up order only to be told there is a back log and not gonna arrive in time. Should have been told this when placing order or at least been sent a message to advise of this. Refund has not been given as an option so I can go elsewhere. ....

It is now getting close to 14 working days and I still haven't received the phone. Their phone number never goes through and their responses on email are always apologies and promising me deliveries that do not happen. I regret dealing with this Campany as I am now not even sure if it is a real company or if I have been robbed.

Shocking company,a shambles is being kind.

Order Phone 8/8/2019
Nothing arrives 3 weeks
request refund still nothing and apparently there is a delay with your accounting department.

Impossible to get through on phone,no one answers emails.

DO NOT USE THESE UTTER JOKERS THEY ARE POND SCUM

BEWARE!

Really terrible customer care, unhelpful unprofessional staff who don't understand the meaning of looking after customers.

Replaced faulty phone with another faulty phone and say the replacement isn't under warranty.... utter rubbish!

3rd time using the store 6splus is in perfect condition way better than described fast delivery thank you QMF

I purchased iPhone 6, 2 weeks ago and is not working, very disappointed.

Sent my phone for recycling. My order was placed on Sep 12, I was finally paid on 2 Nov seven weeks after sending them my phone.

I'm genuinely surprised at all of the positive reviews for this company, as my experience was so bad. Let me elaborate:

* There's little to be gained from trying to call this company to get a status update on your order. I tried plenty of times to get through in the seven week period, and only succeeded twice. The first time, a week after placing my order and hearing nothing, I got through to a pleasant lady who told me I'd be paid in a couple of weeks. However, what she said ultimately turned out to not be true. The second time I managed to get through was after about six weeks, to a different lady. After taking my order ID, she hung up on me.

* At least they do respond to emails. However, a correspondence chain involving over 25 emails yielded little information. Typically the responses are not very helpful with fob-off responses like "We'll be in touch as soon as soon as we know more". They didn't.

I was relieved to actually get paid at the end of all of this. I genuinely thought I'd been scammed.

UPDATE: The reply below is symptomatic of communications with this company nobody has got back to me with an update.

I ordered the phone more than a week ago which I have not received. I have now asked for a refund and was told I would be contacted within 24 hrs but have not been.

Update: I cancelled my order on the 17th of Feb and have still not received a refund.

Terrible company. Neither have I received my ordered items or a refund. They keep delaying my refund for weeks. Don t make the same mistake I did.

I didn't think any company could warrant reviews as good as theirs, but seeing as my son's phone was useless anyway, I thought I had nothing to lose. I sent if off about 3pm on a Wednesday afternoon, with a smashed back screen and a non-charging battery. We got it back on Saturday of the same week, looking all shiny and new. Amazing service and I would not hesitate to use them again.

Yet another order from Quick Mobile fix that left me more than satisfied. The speed of delivery is excellent and everything arrived just as stated. Look no further for any mobile phone needs

Took a week to dispatch but very pleased with the refurbished iPhone SE grade A. Had absolutely no problems and looks like new.

Appalling service. Fobbed off with excuses at every turn, I had to hound them to give me my refund for a product that did not turn up on time. No contact phone number. Eventually got a refund nearly 3 months later after threatening legal action. DO NOT GO NEAR THIS COMPANY.

Product supplied was like new better than expected, my only gripe would be that although the advert stated that they aim to dispatch within 7 days, delivery actually took over two weeks from time of order.

Returned phone as there was a problem excellent service phone was returned much quicker than expected and all over an excellent service

I sent off my LG V30 to QMF at the beginning of March. I had dropped it a few days previous and saw a fairly cheap price on QMF for the screen repair that I needed. Only after I had sent it off did I see some of the reviews. Lots and lots of 1 star reviews, people talking about how these people are scammers and that they received broken products. I started to worry a little and when I looked at some of the emails that they had exchanged with me they looked very similar to the ones that other people talked about and said that they had used to stall. However, a few days ago I received an email saying my phone was repaired and today I received it. Yes, they did take over 2 months to repair the phone, perhaps a little too long for a screen repair, but I did receive it today in perfect working order so I'm not complaining.

No customer service whatsoever - no empathy - no help when things went wrong. Ended up carrying out a repair of the phone elsewhere and being really disappointed - not even an apology!!

DO NOT BUY FROM THIS COMPANY.

I d like to start by saying I have never wrote a negative review before, but today was the day!



They are a complete waste of time and to be honest a joke of a company.

Real shame i wasted my time, so I can only offer the advice, please do not waste yours!