Quick Mobile Fix Reviews

DO NOT USE THIS COMPANY ALL THE 1 star REVIEWS ARE TRUE. No handset received, no communication. TERRIBLE.

Orders iPhone 6 plus two months ago for caught Xmas present. Phone arrived late and broken sent back beginning of December after many promises and LTS of emails they sent the phone back yesterday, apparently fixed, which was a lie still broke and added problems with it. Not responded to my emails for replacement, I don't want it fixed again I want a new one, contacted action fraud and trading standards now and in the process of telling the ilford recorder paper my story as well, should be a shamed of yourself conning people.

Their phone line may are always busy and when you email they give an automated reply with half baked answers. Terrible customer care!!!

Worst experience of my life

Took weeks to come and ask to cancel order for refund they ignored and still sent, Ipad is scratched bad on screen and is slower than my 90 year old nan

Avoid at all costs

Ordered a refurbished iPhone 7 on the 4th of may, 19 days later I've had to cancel my order (which took two days to do so) due to their utter incompetence. All I got was automated emails and empty promises of a said priority list. Complete More

I sent my Samsung Galaxy S3 to Quick Mobile Fix to have its misbehaving power button fixed. Although the lack of email comms to confirm receipt of my device etc. was a little disconcerting, the website provides further information about the progress of the job, and in any case the phone was back within a couple of days.
Unfortunately the repair was not initially successful - in fact it was hard to say whether any work had actually been carried out. After a couple of emails to and from customer services, I was invited to send the phone back at QMF's expense and lo! and behold this time it arrived back fully functioning.
So overall I am happy with the service, but rating four stars only because I had to send the phone in twice before I was satisfied.

Joaquin Bloch
QMF ID: 219741
Brought an iPhone 8 from here and came really fast and was in a really good condition and well worth the money.

Ordered an iPhone X brilliant condition just took a very long time to arrive order Id QFM ID232949 Andy Perkins

I will definitely buy from them again in future. I m happy with my purchase. They mentioned that the order would take up to 10 working days so I waited patiently and my iPhone 6s came in 8 days and its I prestine condition as advertised.

Very satisfied with my purchase. I highly recommend the site.

Excellent service at price much cheaper than a new phone

I purchased a I phone x ID301537 and I ve been pleasantly surprised fast deolivery and the phone was better than expected, I m now planning on sending my old iphone7 to have its screen replaced due the the fantastic service.

Sent a faulty phone, disappointed with poor comms received and the wait of over a month to receive a replacement handset

DO NOT USE THIS COMPANY. I am currently waiting for a refund that is currently stated as being processed on 4th June - 44days after requesting - They clearly state "14 money back guarantee" on their website.
Given the number of negative reviews on TrustPilot, I'm not hopeful. buy it direct site instead. Amazing service and feedback. Have to give 1 star for this review as google don't allow 0 (which is what I want to leave)

The phone I ordered took over a month to arrive. The phone they sent didn't work from the outset, the charging port was faulty and the battery life poor. I was locked down in Spain, and contacted them immediately to let them know there was a problem - I couldn't send it back because I did not have a residents card and therefore could not go out to send it. I said I would do as soon as I was back, and they implied that they would honour the battery warranty because of the lockdown. Once they received it, they said I would have to pay for the return and the repair (a new battery), because there was water damage. There was no water damage. After 26 days and multiple emails, I asked them to send the phone back to me unrepaired, I provided the return address in my original parcel. They sent the parcel back to spain, to a souvenir shop. I now have no phone and no way to get it. An absolute disaster. They cannot be contacted by phone and they do not care about customer service. They might be cheap, and you might get lucky with a good phone, but if there is anything wrong, you will regret using this company.

Very good company to deal with, I was very pleased with the iPhone I purchased from them.
Toni Revan
QMF ID 210296

Ordered an iPhone 7 more than 2 weeks ago still no sign of it having been despatched. Slow to respond to emails and then only to say they have passed it to the responsible department. However, they haven't been slow in taking the money. This may turn into a one star review.

Update cancelled tbe order as still no sign of it and told will have to wait for a refund which will be 2 weeks - based on other reviews it will probably be longer. Reported to Trading Standards.

Waited a week for an update on the order, took ages to get back to me. I said that I would cancel my order on Thursday, if I didn't hear back by the Friday evening. Acknowledgement was sent back on the Thursday evening, never heard anything back so I sent an email on the Friday night cancelling my order. Can't wait to see how long it takes to get a refund through. Going to another company who will hopefully be able to process the order before the year's up unlike QMF.

I was given no updates regarding my refund from the company, fortunately I d paid using PayPal credit who resolved the case for me.

In the end I went to another competitor and the phone arrived the day after ordering. So happy days.

Edit: As requested, order ID:
ID220679

The iPhone cases I ordered were great value, looked good and of high quality, in addition the delivery was quick. Another excellent with Quick Mobile Fix!

I broke the screen of my iphone. Having compared the cost of a DIY job against Quick Mobile Fix, I decided on the no hassle route and was not disappointed. Everything went according to how Quick Mobile Fix said it would. Fast and Efficient. Excellent service, including the collection and delivery service. Will use them again, if necessary. Jeff L

I would like to add my comments to those already posted. Does ANYONE have anything good to say about this company? I agree with most others in that it's IMPOSSIBLE to reach them by phone. We have made the mistake of purchasing two phones from them. Both, needless to say, were faulty! It seems the only way to reach anyone is by email and, once any kind of response comes through, it's obvious the person responding has not read my emails..........!! I waited nearly three weeks for a replacement phone - only to receive the one I returned and it still does not function!!
BE AWARE - DO NOT DEAL WITH THIS COMPANY!!

Excellent service at a realistic price. iPad and iPhone repaired zero travel time.

I sent my phone for repair more than 3 weeks ago. They never commit to the further pushed timeline they communicate. It is very frustrating it is never the same person who answers the customer. I am still waiting for my phone to come back from repair... According to them my phone is being repaired for two weeks now!

THIS IS A SCAM. DO NOT USE. you will be conned of your money. The phone service is not usable and they do not respond to emails. DO NOT USE

Sent my ipad to repair the top screen, turn around was quick and got the device back after 48 hours and threw in the new case, I was delighted but after switching on the device, I quickly learned that they broke the LCD screen which was perfectly fine before! No wonder I got the new case !!! Sent the device back again for further investigation but after a week waiting, no respond at all. So I chased them up but they denied the claim and refused to repair it! Offered me petty 5% discount after talking to the manager but still refused to take the responsibility so in the end, I asked them to send the device back. I then submitted the same review to Trustpilot, the review website they used for marketing and guess what, they immediately replied and block my review straight away. If you check the reviews on Trustpilot, only positive ones are allowed on there. Please stay away from this dodgy company and don't make the same mistake like I did!

Received my order a week ago, everything is working well. Condition as it was expected. Going to use this service again. QMF ID: ID240748

DO NOT BUY ANYTHING! THE ONLY WAY I GOT
MY MONEY BACK WAS FROM GOING THROUGH MY BANK TO RAISE A DISPUTE!! NEARLY 3 MONTHS TO GET MONEY BACK!!!!!!!

Great service - phone was return quickly and repair was good quality.

The product itself was as described but was only posted 22 days later so definitely don't expect it to arrive within the 4-7 days that they advertise.

PLEASE PLEASE DO NOT BUY FROM THIS COMPANY. I tried to purchase an iPhone 6s and paid good money. It was a present for my daughter. The phone never came - I tried to contact them by phone and never got through (if you don't believe me just More

Orderd a phone 4 weeks ago and still no phone and no one answering the phone , a truly shocking service ! Do they even exist as I don't know how to get my money back!!

AVOID!!!!!!!! Promised payment originally last Friday, nothing. Then promised Tuesday, shock nothing, 100% garenteed Friday payment , and what a surprise I m still waiting! They bought my phone off me 2 weeks ago and was using money for holiday but that s not happening! So stressed after chasing these cowboys multipul times a day!!

Took over a week to get money from them paid into my account, placed the order on the 4th June, sent phone off next day between 10-11 o'clock, get an email on the 9th saying Your payment for the following order has been processed. Your funds should be in your account within 3-5 working days. But on the site shows payment within 1 working day I didn't get money till the 19th June... And sent emails catching up asking wheres my money at.. Poor service and won't be using again.

Second time I've used them. Just as quick and great job fixing the screen on my daughter's IPhone 5. Highly recommend them.

The delivery time for our item was extremely long it took about 3weeks to deliver but besides that the phone was in perfect condition no complaints there!

Good delivery service, item came on time
QMF ID: 214542

Scam of a phone company - do not use. All these 5 star rating must be fake. They do not send you the items you purchase, make excuses and do no refund you the money. Had to contact my bank to start a dispute

Excellent service - Mobile Fix repaired by broken screen within 5 days for a very reasonable price, would highly recommend for screen repairs.

Avoid using this company. I waited for delivery for more than 2 weeks, lost my patience, cancelled the order. It has now been more than a month and still no refund from them. I will have to dispute this problem with PayPal. The worst service I have ever experienced.

i have sent five devices off for repair in the last two months and all back nice and quickly and well done.

Starting to think they are running a scam!! Had phone since 12th June for a new screen , no sign of a return. Cannot contact by phone and they have been asking for passwords. Avoid use a company on recommendation not cost may be cheaper but definitely not reputable.

Agyei Owusu

Phone came quick and in decent condition.

QMF ID: 241650

This company is a complete and utter fraud, running a malicious and, in my opinion, a criminal scam that will take your money and use all means to avoid ever refunding you! They couldn't fulfil the product I purchased online. I highly doubt the 'stock' shown on their website was ever accurate in the first place. They took my money in June and to this day I have still not received my refund - for a product they were never able to fulfill! Their probably bogus customer service team repeatedly say my case is being "investigated" urgently by their "finance team" - lies, lies, missed deadlines and malicious delay tactics! I suspect they need our money to prop up their cash flows or else face insolvency.

My Order ID is 173606.

Do not touch these guys, whatever you do.

Purchased a phone that was in stock. There was no way to track the phone delivery or any communication from them, after 10 days I contacted them and asked when the phone would be delivered. Got the same patter as a few customers below about quality control and they could not give a timeframe for delivery, so I asked for a refund. That was on December 14th 2019 and I am yet to receive my refund. Contacted their customer service by email, I ve received no respectful response. They have no phone line, so the only way to get my money back is to see them in court. Think twice as there are better and more reliable sellers of refurbished mobile phones out there. Update received an email response advising of payment by the 14th April 2020, "this is the latest date we are providing". I'm unsurprised that the date came and went, with no refund.

Please avoid. I cancelled my order as they could not deliver in time and now being told have to wait 14 working days for refund. Many many people on social media in same situation. Avoid

This company need to be close down immediately before they kill some 1,they are theives,i paid for iphone 7 since the 3 of this month and have not receive it till now ,when i cantact them, my answer was they will sent it by the end of this week but it seem like everything they are saying is a lie, please dont pay for anything they offer

"THIS IS THE WORST COMPANY"
Don t buy from this company it s a complete waste of time and money, their customer service is terrible. I ordered 2 iPhone 7 grade A bundles and it was not dispatched in the time they said it would be, I had to keep emailing them and asking for it to be dispatched. A few weeks later I received only the iPhones. Didn't even charger and they were not grade A condition, absolutely dissatisfied with this company they take weeks to actually reply and help you out so I would save your time and buy from somewhere else.

Would rate 0 Stars if I could. I now have an email exchange of 15+. All I have asked for is a refund, think about it, if you went into a shop and asked for a refund it'd be the equivalent of asking a goldfish.

Now lets get onto the refund process, I am still waiting my refund. They have told me the 4th of April now the week of the 12th, which by the way is a Friday so what they meant week starting the 8th. Telling me they have a backlog, how is that my problem? Do not "advise" me on a date that you clearly cannot meet. Don't lie to people. Clearly I am not the only one. I am fed up of the lack of care from them whenever I ask.

They reply once a day because they cannot face dealing with all the complaint in one go by the seems of it. I understand relevant authorities are closing in on them and I soon to add my complaint to their list if they do not refund me my money this week, like they say they will.

Order ID ID223912.

Ordered a refurbished iphone 6, it arrived the next day in excellent condition. Very peased.

I ordered a mobile phone on 17/01/2020, still haven't received the phone, sent several e-mails but no response. I don't this company has any mobile phone to sell, just collect customers money. STAY WELL AWAY FROM THIS COMPANY!!!

Absolutely awful company. Paid money no phone, cancelled order no repayment. Avoid this at all costs

I have been waiting for a refund from this company for 3 weeks now. After cancelling my order the day after it was placed, I recieved an email to say my refund would be processed within 14 days.

The phone works ok but had a lot of trouble with it being delivered it took I think 3 weeks when it said 3-5 days

My Son wanted his first Mobile Phone, so having read some great reviews on Quick Mobile Fix i decided to buy a refurbished Iphone 8. this phone arrived when expected, well packaged and best of all i have the confidence if the phone fails within 12m i have received a 12m warranty. Great product, great service, i will be returning for future upgrades.

Quick Mobile Fix, is a hilarious name considering the only 'Quick' thing about it is how quickly you realise what a terrible mistake you have made purchasing something from them. If the concept of infinity is true, then I am fairly certain that in a parallel universe, Quick Mobile Fix is actually quick, actually fixes things and offers a good service. However, the Quick Mobile Fix I have been dealing with, is sadly none of the latter.

I wouldn t say it s the worst customer experience you could ever have, (You could pay for a bungee jump and the company forgets to attach you to the bungee cord, or you could pay for a cheese and tomato sandwich and it turns out to be a cheese novichok sandwich) to name a few.

I bought a phone from them a while ago, about a month, it s yet to arrive. I have been calling for about two weeks, but they are yet to pick up the phone, the lady on the online support keeps telling me to bare with them whilst they then disconnect and forget to get back to you. I was going to ask for a refund, but I am a little worried that this request would cause them operational issues which would irrecoverably alter space and time as we know it.

I don t really write reviews for things or services, but Quick Mobile Fix has inspired me to do so.
And I thought, if I am to start writing reviews, lets try and make them useful.

To all potential customers of Quick Mobile Fix, do NOT by any circumstances buy from or utilize the services of, Quick Mobile Fix. Until, they manage to sort out their operations.

To the Directors of Quick Mobile Fix, Leela Emechebe and Mr Chinedu Ken Emechebe, (Yes I did some research) I would like to suggest that you re work all of your businesses processes and try to identify broken processes, bottlenecks and room for improvement. I would then suggest that you have a long hard think about the kind of business you want to operate / create. Do you want to offer a good service? Do you want to survive in the competitive marketplace? Your business needs to CHANGE or prepare for the reckoning of merciless capitalism.

(Also reported them to Trading Standards and the appropriate Tax Authorities)

Very unhappy with the service from this company. They had my phone for over 2 weeks to carry out a screen repair. When I finally got it back the quality of the repair is very poor. The new screen is unresponsive and has made the phone almost unusable which I can only put down to poor workmanship. I deeply regret not paying the extra to take it to Timpsons. Don't make the same mistake!

bought a phone and its taken weeks without delivery and I cancelled the order. I asked for refund and they said 14 days. Is 20days without refund no communication.

they don't have contact number but respond to email since I have got my refund they stop communicating.

they use a company for collecting your money Dividebuy.

Awful company. They took my money but I am still waiting 2 months later for the phone/a refund. They have no telephone number so I am unable to speak to anyone. The online chat is useless. I have reported them to Trading Standards as I do not believe that a company can operate in this way.
DO NOT USE THIS COMPANY

Quoted a good price for my phoneand gave a quick turnround with money in my account in a week

Excellence and professional attitude from start to finish. Price seen on website, booked collection, collected, fixed and returned, clean and tidy within 4 days. Throw in a free pen and free case and this company knows about customer service. Superb, I personally will not use anybody else to look after and repair my electronic equipment. Fabulous!!!!!

Turned up when it was supposed to and was as described.

Delighted with latest phone supplied, exactly as advertised and delivered within a couple of days of placing the order. I have bought two other phones from them previously with no problems.

Really impressed with Quick Fix Mobile. Great phones at great prices. Would highly recommend
ID309188

The delivery was quick and the phone was great, in a very good condition cosmetically and working as it should and at a great price. I would not hesitate to purchase a phone from you again.

Never use this company ! broken handset arrived - sent it back - have been waiting over 2 months for a refund - I've had to go through my credit card company to get money back - there is zero excuse for service like this. I'm hoping trading standard shut you down - what a shower of s*** - ****** AVOID ******

Order ID 236609 Disgusting service. Ordered the phone 3 weeks ago as a gift (which is now long overdue) have been fobbed off ever since. Emailed several times to be told its a quality control issue and would be sent out. Rang customer services was told it would definitely be posted out to me that day, it wasn't. Rang the following day (today) was on hold for over an hour, was top of the queue for 20 minutes with no one answering, when it finally got picked up the said hello twice and put the phone down, didn't give me a chance. So I rang again - absolutely fuming!! The guy who answered said it was in a queue to be dispatched and would be either today or tomorrow. So I said the guy had lied yesterday, but the agent didn't think this was a lie. I must admit i was shouting and really, really angry by now. He didn't help by telling me I wasn't prepared to listen, and didn't understand the technical stuff, and was adamant that telling me yesterday it was going out that day was not a lie. I am still being told quality control issues, but no one seems to be able to explain what that is. I asked to speak to a supervisor but no one was available. I have been offered nothing by way of compensation for this ridiculous fiasco.

QMF ID 200256 Hi there!My experience with QMF every time was great.Fast delivery great price and quality of the electronics was outstanding.I am happy to recommend them to everyone

PLEASE DO NOT USE THIS COMPANY Bought a phone in March, cancelled due to delivery delay, now no phone and no refund. We have been waiting for a refund for over 2 months. Their response is always the same. Tell us we will get it by May 20th still no refund. We will now be taking legal action against this company.

My advice would be to AVOID this company at all costs. What they advertise is very different to what they deliver in my experience. Waited 7 working days for delivery, and recieved nothing. When I contacted customer service I got a generic reply saying dont contact them until 10 working days had expired.
I then got told that the phone will be another 14 working days, due to a delay. I asked to be refunded immediately and was then informed that it will take 2 working days to get approved and then another 14 working days to be processed. I obviously challenged this but just got another generic email stating the same rubbish. Very poor Company and even worse automated customer service. AVOID AT ALL COST!

I would definitely recommend quick mobile fix great prices and love my new phone thank you

Appalling service and lack of communication. Took 7 days to return my phone when in fact it needed no repairs. Full update only provided after chasing them several times. Would not use this service again.

QMF ID: 219816 Leon Sametinger

Great prices, very fast delivery and everything looks & works flawless - perfect experience all in all!

If I could give no stars I would. Ordered a iPhone for my nan for her birthday present. I ordered this on the 28th Jan, I am still waiting and it s now the 12th of Feb, contacted the company and they said and I quote it may be delivered by the end of next week

Absolute joke of a company, how do you expect to do business when I have to wait a month or even more for my delivery?

also I will be making complaints about you anywhere I can.

DO NOT ORDER FROM THEM

Or do, if you like waiting a whole month for your items to arrive.

I ordered a phone one month ago, and they keep saying ur order will be delivered within 3-5 days, dont listen to these, its aload of rubbish

Terrible company, waiting over a month for a screen repair with no answers to my email.

You may as well take your money and set fire to it! I was sold an iPhone 6 that wouldn't even switch on. When it did it would stay on for about 1 minute then the screen turned black, then nothing. I waited 13 days for it to arrive and the disappointment was awful as it was a present for my son. I returned the phone by Tracked parcel but was told there was a delay in deliveries and it hadn't arrived. So the the tracking information, with a date, time and signature must of been a figment of my imagination! After sending them that info I got an email and as if by miracle my parcel had arrived. Currently awaiting my refund, which should arrive within next 7 days or 5 working days (that information depends on who replies to my emails) I have advised them that if my refund does not show up by the 16th August am filing a claim through the Small Claims court. Which I forsee will be happening (according to lots of other review sites) Just Google feedback on this company and its all there. Please do not waste your money with this company as the only thing they do provide is a lot of stress, worry and upset, after taking your money of course. Just a scam!
Update: Dear QMF, you don't need my order number as you have my name and numerous emails from me. Please don't bother replying with your usual generic replies. Just refund my money as I am legally entitled to it as you sold me a broken phone that was not fit for purpose!

My wife paid for her phone in Oct, received and it was faulty. Sent back in Nov and still awaiting the device. Customer services have been appalling and rude and promised the device would be sent the next day. I have phoned everyday for the last 6 days and this is what they keep saying. Been offered a slight refund but this has not materialised... Very poor service and would never use again!

The order number is 195883. I am fed up with all your lies you tell. My wife even asked for a refund and the person on the phone got funny. This has been very emotionally distressing. Your response is an automated response to everything. I will be contacting other people to report your company as this has gone beyond a joke now!

Do not order, they never answer the phone or emails. I ordered an IPhone 6 plus, order was taking longer than expected so I cancelled, I'm still waiting for the refund, over three weeks now.Quick enough to take money but never give it back when there are issues.

The whole process was quick and simple, work carried to high standard and phone returned within 5 days of posting.

Bought an iPhone 8. Happy with it until it got wet and stopped working at which point we realised that unbeknown to us it had been given a replacement back panel and so was not water resistant anymore. No indication of that in the packaging/blurb that came with the product. Very unhappy. Proceed with caution.

This is the way to buy a mobile phone saves hundreds of pounds QMF ID 208233

Awful company

Ordered goods 12/7

Goods not dispatched by 18/7 too late for me requested refund, 'the phone has to go through checks before it can be dispatched' so what's for sale on their website hasn't even been checked?? What sort of company sells phones in an unchecked state?? The mind boggles

Refund promised by 2/8

No refund still 2/8

Customer service is abysmal
Phone lines always busy
Staff like to send passive aggressive emails

Liars!! Scammers!!! Avoid!!!

If trading standards ain't heard of this shambles itll be a miracle, they'll hear it from me, so will the consumer ombudsman

DO NOT TRUST THIS COMPANY. I first ordered my phone on 1 March. They advertise that they will dispatch within 7-10 days. 11 days on I looked at the tracking data; it said that the order was still being prepared but when I chased their customer service informed me that it had failed quality control - I could wait longer or ask for a refund. However, just to refund your money (even when they have not sent any goods) they inform you that they require 14 WORKING DAYS. 16 working days on I chased my refund only to be told that it will take their finance department another 10 working days to process. I have complained to Trading Standards.

QMF ID: 208190 My Quick Mobile Fix purchase was excellent and my experience top notch thanks!

APALLING ! APALLING ! APALLING !
My 10 year old is still waiting for her mobile phone which was paid for and ordered in early December !!!

Appears to be Virtually impossible to get through on phone. The number just rang out. Last time I tried I was no. 10 in queue. It probably would have taken up to 90 minutes for the number to ring out again.

Refund refused when I requested it last week.

Email requests for details of complaints process not answered.

I have wasted more time with this company than the phone is worth.

Next step is to contact my bank and trading standards.

DO NOT BUY FROM THIS COMPANY!!!
2 months after I ordered iPhone 6 and 15 emails later no phone had arrived. After also not receiving a refund I complained to my bank who have refunded my money and are investigating. They are thieves. They have no phones and steal your money. I can t emphasise enough, DO NOT BUY FROM THIS COMPANY!

Ordered phone 3rd jan, said 7-10 day delivery. Chased regularly, allowed extra due to covid but cancelled after 6 weeks. Now been told wont be refunded til late April. Communications are good but service is shocking.

Like others who have reviewed, I ordered an iPhone 7 plus for my son for Christmas which still hasn't arrived and despite being told it would be despatched within 3-5 working days. I ordered on the 15th December and it is now the 28th More

AVOID THIS COMPANY AT ALL COSTS

their customer service is non existant, they sell phones they do not have in stock, if something goes wrong then you will be tied up for weeks trying to get this resolved.



No One answers the phones and email responses are generic. I have read some positive reviews for them and all i can say is that they were lucky. over 20% of all people are saying avoid......