AVOID at all costs. There is nothing quick about Q...

AVOID at all costs. There is nothing quick about Quick Mobile Fix as I sent my device to them 7 weeks ago for a screen repair and I'm now being ignored. In fairness, their website does say MOST device repairs will take between 24-48 hours and I did get an email (after I had to prompt them for an update) to say the parts were on back order - which is funny because in my industry 'the part is on back order' means 'we've forgotten all about it so I'll just go order it now.'

I have had to continuously ask for updates, the phones never work when you try to call and I receive generic emails to say someone will get back to me within 24 hours - they never do. This has been going on for almost 2 months and I'm yet to receive a reasonable response. I honestly believe my device has been sold to someone else or has been stolen by a fraudulent company (along with my money).

Please don't use Quick Mobile Fix and if you're having the same problem I am, I strongly recommend getting in touch with Citizen's Advice who will then point you in the direction of Trading Standards and Action Fraud.

I know I'll be getting a generic response from QMF to say they're sorry to hear about this and a member of the team will be in touch shortly etc etc but I really don't buy it - you can't be sorry to hear about something through a google review when there's a 15-chain email conversation about the issue - mainly me talking to myself but it has definitely been received, read and opened multiple times because I have an open tracker on it. I don't know what this company are playing at, I just want my device and a full refund back so I can get it repaired properly by a reputable repairer.