Buyer BEWARE!!!! Worst, most Stressful customer ex...

Buyer BEWARE!!!! Worst, most Stressful customer experience I've ever had!!! I ordered an 'A' grade phone for a birthday present - they sent less than a C grade - it took them a Month to exchange this and 41 emails from me trying to escalate this into a complaint - to this day has never been resolved and was never escalated despite me asking at least 5 times - and to add insult - they don't even read the emails - just give 'standard line responses' We returned everything as requested - they then never sent the charger or the unused free screen which was part of the deal - When I tried to chase this up again so we could at least charge the phone - they then sent the same charger lead and flimsy screen back claiming it was 'compensation for the long wait and appalling customer service!!! - I gave up in the end - I would never buy from this company again.