This is the worst company ever !! I bought a phone...

This is the worst company ever !! I bought a phone foe my daughter 's birthday it arrived after 1 month to my horror it was faulty and had to send it back then to find out they didn't refund me back I chased up with emails as you can't contact them to say refund after 14 days and refund was never actioned we are in October and every month they say due to covid there is delays!! This it absolutely lies !! They are fraudulent company and just taking our money i had to take this with my card provider as I don't think they will ever refund !! Please please don't buy from this company !!