I ordered a iPhone 6s Plus for my mum back in October it was great no problems. Anyway I ordered my daughter a iPhone 6s literally a month ago this week well I got the phone 2 weeks later wouldn t charge I sent it back for repair ( which I get no money off my bill and anyway should actually be getting a exchange since it s not even been a month ) took 7 days to fix got it back Monday literally the start of this week and it s not charging again !!! Well this time I don t want the same phone back or am cancelling this is ridiculous worst part I ordered pristine iPhone 6s. Mums was just a basic and it still going worst mistake I have done yet.
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SlowIpadNOTFixed would be a more appropriate name. Two weeks after ordering a replacement screen my iPad mini was returned (quoted repair time was 3-5 days), the new screen they had fitted was also cracked! Now they want me to send it back to them again and will not refund me! Not a chance. ORDER 103633
Phone fit the description of 'broken', but the offer was reduced to less than half of the original after inspection. Payment was then not made in the agreed time frame, and was only made after I asked why it was delayed. Stay away, they rely on a 'might as well' attitude to accepting a lower offer once you've gone to the effort of sending your phone.
I am very pleased with my iPhone XR and it looks like brand new. Speedy delivery.cheap. And I would recommend to anyone who is looking to buy from this website .
Where is my money it s been three weeks today this is a joke and disgraceful service I will be down to your job tomorrow and will get police involved if you don t give me the money I am owed have you ever heard of a bank transfer don t think you are not giving me my money and answer your phone worse customer service I want my money into my account Today
Waited 2 weeks still no dispatch. Told end of next week. I said that s unacceptable and received this reply. Since further investigation it seems they are a cash flow scam and I m in the process of getting a refund via the bank.
Reply from Quick Mobile Fix***
Good Morning
Please accept our apologies for any inconvenience caused. The order is being processed as a priority. The reason for the delay is due to quality control, which has taken longer in this instance. Generally we do this quicker, however, it has taken longer in this instance. Please await dispatch information to follow as the dispatch team finalise the testing process, once they do you will be presented with your tracking information
We understand if you are uanble to wait for your order. Alternatively, we can cancel your order and refund you. Please note that once cancelled we cannot reinstate the order. The refund timeframe is within 14 working days.
Absolute BS stay clear of them.
Kind Regards Amber Customer Services Quick Mobile Fix
Horrible experience so far, and still haven't even received the actual product (refurbished iPhone 7)...... Ordered 28th December to ship UK - Ireland. Should take 5 working days, right? It's the 23rd today, still no product, had to remind them to ship it about 12 working days after order since didn't get tracking ID or any news... They have a great online image, but so far my experience is horrible, have a bad feeling about the phone as well now wouldn't be surprised if it came faulty...
I would love to know as to how some customers are receiving their phones/replacements in 2 days? I have waited nearly a week, considering the amount of Money spent, over 400 pound I d expect the phone to be here by now.
No phone delivered after numerous email promises...had to cancel and like many people on here to date no refund received AVOID THIS COMPANY contacting my bank and trading standards just like dozens of other fleeced customers are in the process of doing AVOID AVOID AVOID PLEASE READ THE REPLY BELOW AS I'VE JUST HAD A EMAIL SAYING 24 TO 48 HOURS BEFORE I GET A REFUND LIARS JUST TRYING TO BUY MORE TIME
DO NOT PURCHASE ANY PRODUCTS FROM THIS COMPANY I ordered a refurbished iPhone 7 from this company. I was informed it would take 7 working days to deliver. This then turned into 14 working days and after numerous emails having to chase they then informed of additional delays. Having read very poor reviews on similar issues I asked for a full refund. They then informed it would take 14 working days for a refund. Again waiting for 14 working days... a considerable period of time after the refund did not come and I am still waiting... I would very much recommend not using, purchasing or dealing with this company at all.
Amazing service! Sent my iPhone to get the screen fixed and got it back within 4 working days. My phone works perfectly! Thee customer service is also pretty good and respond to emails within couples hours. Best prices in the market so far.
Do not go near this company.You will be waiting for months on end for either your product or a refund.The quickest way for you to get your refund is to contact your bank or credit card company, who will issue a chargeback.This will bypass any stressful communication between you and the company.Quick Mobile fix is very quick to respond to emails, but you will learn that they are very good at fobbing off the customer.
These guys are great, i ordered my daughter an iphone good condition, came on the exact date it should have possibly earlier by a day or 2 , something happened i sent it back to be fixed they was really responsive and had her phone fixed and back to me within 10 days, shes extremely happy
Purchase a mini iPad 2 from quick mobile fix ( ID215207).
Excellent service and excellent product. Refurbished product was described as very good but turned out to be absolutely spotless. Highly recommend Quick Mobile Fix
This has got to be the worst company you could ever deal with. They take nearly a month to dispatch your order. When it does finally arrive, it is faulty. Virtually impossible to speak to any one at their shocking non existent customer service department. Then to finish off the whole nightmare experience, they won t refund your money, it s been over a month, and the excuses are laughable. I ve had to take up the refund issue with the bank. Quick Mobile Fix, YOU ARE A COMPLETE JOKE OF A COMPANY. If you re thinking of using them, THINK AGAIN, for the sake of your sanity, and bank account. Zero Star rating is too high
I ordered an Iphone 7 over 3 weeks ago, still no phone! I was advised at the time of ordering that it would be dispatched within 7 working days. 3 emails later and they still can't tell me when it will be dispatched. My advise is DO NOT use this site, customer service is shocking. There is nothing quick about this company. There are much more reliable and faster companies out there. I only gave this 1 star because zero is not an option!
QMF ID: 204561 Ordered a refurbished iPhone X and it was as good as new. Literally could not tell it had even been used. Great product, price and service.
DO NOT TRUST - UNRELIABLE AND INCOMPETENT. After purchasing a refurbished phone from them in February it stopped working this month. In my initial contact with them I stated I had moved house and I enclosed my new address on the email confirmation they requested and on the outside packaging. Now if, as they state, it is company policy to only get a change of address through email I cannot understand why the person I was in initial contact with didn't explain this. They company had my phone for over a week with no real updates on repair progress or what the problem was with the phone. The next contact made was to inform me that my phone had been shipped... to my old address 400 miles away in Scotland! I contacted them immediately to try to stop the delivery but every member of staff I spoke to about the issue refused to acknowledge that the company was at fault, claimed there was nothing to be done, and only continued repeating their original message - this is the address we have and here is your tracking number (which didn't work for the first 36 hours). My phone arrived at my old house and even when I tried to get the company to send a free postal label to my old house to have the phone sent directly back to me (at cost to the company as it was due to their error) the only offer was for my phone to be sent back to them and for them to try resending it - I did not feel they were competent enough to achieve this and am now having to pay for the postage despite them being at fault. I have been without my phone for two weeks now and have lost work due to my lack of phone. Only leaving one star because I have to!
UPDATE: I had a person from my old address post the phone directly to me (the company refused to cover cost unless I sent it back to them to resend to me). The phone has arrived today and is once again broken!!!!
I brought 2 iPhone 6s for my nephew and me and we are so pleased with them. The condition I selected was good and that they were. I also told them I could get a better deal on eBay so they gave me a discount which made them cheaper which was good. I also got a couple of screen savers for reviewing them on Trust Pilot so if I ever upgraded I would choose Quick Mobile fix first and see what they had to offer.
Is very disappointed this time dealing with these. Had no problem with phones I ve order. This time been waiting nearly 3 weeks for phone. Which was for my daughters b day. Which has now come and gone. Been told I m priority and be dispatched 2 to 3 days. Still no sign. Getting send the same messages and even a wrong message. I ve just requested a refund
S Chong QMF ID 206038 Bought an A condition refurbished iPhone 7, came within 10 days as promised, aside from small marks on vibrate button it was clean, faultless and you could have thought it was brand new! I would recommend based on this experience
do not buy from this company i placed an order on 23rd October (its 22/11 now) this was cancelled and I was promised a refund within 14 days, no refund yet and after several ignored emails I have received an answer back saying there is issues wit the account team and the refund will be with me on the 10th December. i have been on to citizens advise and trading standards who are investigating but looking at all reviews it has taken people months and months to get a refund
Do not touch this company. Bought a phone that, when we received it, was faulty. I sent it back as advised, heard nothing until 3 weeks later when they tried to bill me for faults on an unused phone that we bought from then. Now I have heard nothing in 2 weeks.
I am now on working day 18 since the order was placed and the payment was took the day after. Still my order is untrackable, customer service it's not helpful and I got 2 days left for the birthday the item was meant for as present. Emails are responded after a couple of days and are never really clarifying or reassuring. This may have been the most horrible online shopping experience I ever had considering the amount of money taken almost 3 weeks ago. I am now thinking they DO NOT HAVE any of the item displayed on the website, they just take the money and wait for the right item to come in, to then refurb it and send it. Absolutely an awful experience. I DO NOT RECOMMEND
Order a phone, cancelled the order the next day. Got an email to say someone would be in touch in 24 hours a couple days later and I m still waiting for a refund!!! Rang several times with no arnser!!!!
I ordered a phone for my son's birthday and i asked if the process could be speeded up, was told no. So i chased on a daily basis, still no phone. Passed the expected delivery date and still no phone, cannot get through on the phone constantly engaged, no one bothers to reply to emails promptly, was once told i would get a call back ... that was over a week ago ... guess what NO CALL !!!!!!!!!!! im out of pocket and i have an upset son. This company simply does not care, all they want is your money ... i now expect that as i have made my thoughts known, i wont get my money back as there will be more rubbish excuses ... well take note Quick Fix ... i WILL take legal action.... UPDATE 5/7/18 ... EMAIL FROM SOMEONE AT QFM CALLED RAZAUL STATING THAT MY ORDER HAS JUST BEEN CANCELLED AND I WILL HAVE TO WAIT 10 - 14 WORKING DAYS FOR MY MONEY ..... GUESS WHAT QFM .... LEGAL ACTION COMMENCES TOMORROW AND IM NOW GOING TO BBCS WATCHDOG, THE PAPERS, THE POLICE, TRADING STANDARDS AND IM GOING TO COME DOWN TO ESSEX AND PROTEST OUTSIDE YOUR COMPANY AND CAUSE AS MUCH HASSLE FOR YOU AS I CAN ........ YOU WANT TO PLAY HARDBALL ..... BRING IT ON!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
UPDATE ..... 5/7/18 21.06 ....QFM HAVE FAILED TO REFUND MY MONIES .... I HAVE NOW PROCESSED A CLAIM IN THE COUNTY COURT ..... BBC WATCHDOG NOW INVOLVED, I HAVE ALSO INFORMED THE POLICE, QFM ..... WATCH THIS SPACE .... I WILL TAKE THIS ALLTHE WAY !!!
10/7/18 LEFT A MESSAGE BY THE SUPPOSED CUSTOMER SERVICE MANAGER PROMISING TO REFUND ME ..... YAWN YAWN YAWN ..... ANOTHER FIB!! ANYWAY SO QMF .... I HAVE REPORTED THIS TO THE BANK OF SCOTLAND AND THEY IN TURN HAVE CONTACED VISA ...... I HAVE ALSO ISSUED COURT PROCEEDINGS AGAINST QFM AND THEY SHOULD BE DELIVERED TO YOU ANY DAY NOW .... IM NOT GOING AWAY .........
The iPad that I ordered did arrive within a week and was the correct spec. However, it has a really poor quality screen repair, to the point where you can see the touch grid that's embedded in the screen. I only need the device for app testing but if it was a personal device, it would be going back.
iPhone arrived with an inferior screen (a cheap replacement which didn't work properly). Took over 3 weeks of negotiation for them to accept it back. Still not received a refund despite the phone being received by the company over 2 months ago. Having to go through my bank for a chargeback. UPDATE 10th FEBRUARY - still no communication from them and no refund!
I sent my phone for repair and it's been nearly a month- still no real reason other than waiting for parts. It's a cracked screen- surely you carry screens in stock? I was told the parts would be there within 7 working days- that was 3 weeks ago. Order ID ID154095 . Either fix my phone or return it with a full refund today.
Do not use this company. Late delivery do not fix the phone do not refund you. Had my phone for over 2 months with no communication then suddenly its sent back still broken with no explanation. Disgusting avoid at all costs.
QMF ID:230833 Emma Cooper Ordered two iphone 7's, one is ok the second the screen doesn't work, Quick Mobile have agreed to refund and paid for return postage.
Useless! They did not refund my money. I can not contact anybody. I try to phone them I try to mail them. neither nobody take my call nor mail me back. Disgraceful. F.king joke. It's an Robbery company!!
Returned a iPhone that had scratches 2 months ago. Not got the money back so far. I have sent about 10 mails and tried calling several time. No one picks the phone. I got few emails to say ' will investigate'
Initially sent HTC M8 for a screen repair. There was more damage on the phone following 'repair', including new screen not installed properly, USB charging port stopped working. Had to resend to repair new issues. Now a hairline crack has appeared on screen, and USB power port has stopped working again! Spoke to customer services, they said it was not covered by them - Even though the phone hasn't been dropped etc.
The service isn't as great as it claims to be - Use with caution.
I sent an iPad mini off for repair to these guys as local shops were expensive and they had to send the device away. Well what amazing service. Postage all dealt with. The iPad was returned within a couple of days with a free pen and iPad case/cover. I could track the repair throughout, not that it took long enough to track! Very good value for money too, couldn't find a better price. Would DEFINITELY use again and have recommended already.
Good customer service and products. I bought 2 iphones, one had a faulty battery on arrival and it was replaced quickly and efficiently. Happy and will use again. Order ID208426
If there was a negative rating I would use that. I sent my device for recycling. Below is a summary
4 September 2018 - Device received by Quick mobile fix (QMF)as per Royal mail confirmation. QNF didn't send any acknowledgement email.
Called after two weeks to see what was happening. QMF replied saying we have changed our policy. It now takes 10 days to inspect the device and another 10 to process the payment.
Contacted QMF early October 2018 to find out status of the payment as it stated on QMF website's tracker that the payment had been processed. They replied saying payment processed on 27 Sept and it takes 10 working days to be credited by the bank.
Contacted again on 16 Oct 2018, they said they will get back within a day. No response or update after that.
No one picks up on the phone number on their website. After leaving a review on another website I got a response saying I didn't provide my order reference on the review website. Order reference is there in all my comms.
It has been over a month and a half since I sent my device and still no payment. Unacceptable.
Very poor service and unable to diagnose the issue. It took more then 2 months for Quick Mobile Fix to send my device back. I am surprised they were unable to find problem. When my device arrived, in minutes I was able to see the problem. Customer service is also very poor and lack of calling adds more problems.
Please avoid sending and getting the device fixed. I wish I has option to give negative start rating.
I didn t receive my order after 20 days. I also received no communication about any issues with stock or delays, I had to do the chasing myself, they claim it s issues with quality control but if I was to hazard a guess I d say it s because More
Very poor - ordered a phone for my daughter - never arrived within timescales - they had the cheek to say to me when I asked where it was that it takes up to 10days it s in the terms & conditions as I mailed early as I d had no communications - ( what jokers ) the days tick by nothing - then I say cancel the order and the sorry emails start to flow - now I wait for a refund . I don t hold out much hope , probably going to have to take the legal route . I will update all review sites - I ve learnt a hard lesson here - ALWAYS read the reviews first. ID217130
AVOID AT ALL COSTS. DO NOT USE QUICK MOBILE FIX. After 10 days I enquired as to whether my phone had been dispatched. I was guaranteed over the phone that it was due for dispatch the following day. I was then told that the actual dispatch date was the middle of the following week. This company is clearly run by scumbags,
Ordered and paid then email arrived saying it would be dispatched within 10 days which was to late so l cancelled l was on hold on the phone for 57 minutes so gave up. but was dispatched anyway, l refused delivery and 8 days after refusing delivery l am still awaiting refund l am surprised they are still trading and they should drop the Quick part off their name as there is nothing Quick about them
The phone was not in the package when it got delivered, then they waste your time for 2 weeks so that can t claim yo UPS and they don t give you a refund or replacement phone. It will be great if someone can give information on any other way I can push this further so they don t get away with this.
Been waiting for 13 days for the phone I have paid for and still nothing I've asked for a refund but still waiting for them to get back to me sent a few emails but not even had one reply. Don't do business with Quick mobile as they are not Quick at replying back to you or sending you your orders but very very quick at taking your money. didn't want to put any stars but you can't post it without leaving one.
Awful company awful customer services. Will not answer the phone ignore emails. I spent 8 weeks without a phone for there 24 to 48 hour repair service they then decided they couldn't actually repair the phone. Offered a full refund they then only refunded a partial refund. I had to constantly argue with them to get the promised refund. BEWARE I DONT THINK THEY WILL BE AROUND MUCH LONGER DO NOT GIVE THEM YOUR MONEY.
Why do you remove all your comments from Facebook surely its the consumers right to really see how many bad experience people have actually had with your company rather than you just weeding out the occasional good review.
I'm unsure of how this company have got anything more than 1 star. The website states next day delivery. Upon placing your order a confirmation receipt is received which advises it can take upto 7 WORKING DAYS for your order to be processed. Clearly misleading. I've emailed and chased them and some 3 weeks later I am still waiting for the mobile phone. Seeing as I had not received any device I enquiried for a refund but was advised that a refund would not be processed until 14 days. With this in mind, I would have had a balance raised on my credit card, of which I am incurring interest, with no device even being dispatched. There is no contact number - everything is done by email, and the response and helpfulness is anything but helpful or effective. Basically they take your money and keep you waiting, or locked, or attempt to keep you locked in by refusing to do an immediate refund. The owner is a multi-millionaire and does not give a dam about the customer satisfaction. Seriously, by the time I get my product, I'd be due a contract upgrade from my provider. STEER WELL CLEAR. Does not meet company objective, does not meet customer satisfaction, does not meet their own timeframes set.
Following on from the above review...I placed my order on 14/02/2020, advised I would receive my produce in 7 days. On 25/02/2020 I was told it would be dispatched by the end of the week. I chased again today last week and today I have been told my order should be dispatched within the next 7 days. Total con. Rip off. I've requested a refund and been told this may take upto 14 days. Lets see if the company are able to process a simple refund?
By way of further update as of today 19/03/2020 - QMF have advised to contact their customer services team via email....This has been the email account I have constantly been in touch with as their is no phone number. Again, I was told I would receive my refund within 14 days. I haven't. I've emailed and been told it will be provided on or before 16 April. So despite cancelling my order before any device was dispatched, having allowed some 3 weeks for them to dispatch the device, I'm now having to wait atleast 6 weeks to get my money back. DISGUSTING. This company have been publicised in the Ilford Recorder. I've told the company that I want my refund and have not got it. I simply want my money back and nothing else to do with this company. I'm now having to log a claim via the county court to get it back.
Further update 24/04/2020. I ended up having to issue a court claim via MCOL to obtain my refund. The company have been issued with the court claim documents and given a timeframe to settle the matter, yet appear to have not met this either.
Well what can i say other than a complete and utter useless company please before you read any further, i urge you not to send your device here . it will only cost you your time, patience and will end in several weeks of calls until they send the device back to you... yes ... in the same condition it went in
QUICK fix, spent two weeks apparently working on my screen repair
day 3 , they ask me for 80 quid to repair the microphone. i said no just the screen send it back
day 7 i call. havent even looked at the device
day 8 9 and 10. everyone i speak to says yep will be sent out as soon as we check it
day 11 . they send me the same email asking for microphone payment . although i can see in the procedure notes it already says no to microphone. i say no again
day 12 13 and 14 i call every day to be told yep just put it though testing and its back . yet its obvious they have made no effort
day 15 they call me after my obvious call as normal. oh, we cant fix it . sorry we will send it back
completely incompetent verging on embarassing. avoid avoid avoid
if you could give zero stars it would be zero belive me
Had to chase up delivery as not delivered within advertised timescale. Phone did not work properly (although I've since discovered that the problem is common with the phone I ordered). Returned phone but now there's a problem with a refund - could take up to 8 weeks. Not impressed. Won't be using again.
Informed that delivery would be 3-4 weeks after I ordered. Tried calling to cancel but unable to get through (queue always 15-20 long); waited 45 mins but couldn't wait any longer. Phone arrived after 2 weeks. A week later, phone suddenly shut down during use and wouldn't restart until put on charger. Been ok since but not a good start.
Ordered a iPhone 7 Plus for my daughter it took 3 weeks to come it came today daughter was pleased with the phone but she s not happy with length of time it took to come be quicker ordering things from abroad than this site ..sorry you but you really need to up you game had I looked at your reviews I definitely wouldn t have ordered.
I order a refurb phone over a month ago with the promise it would be dispatched 2-3 working days I waited a week and nothing so I got in touch (I was on hold for 97 minutes...) Any how I was told sorry for the delay it would be with me in 3 days time... A week later nothing this went on for a month. I've had 5 different dispatch dates and delivery dates promised... And nothing every time I've had to get in touch with them to ask where my phone is nothing off them to let me know about the delay.
I've requested a refund which am told will take 2+ days to get sorted by the cancellation department and a further 14 working days to get to my bank. So overall from originally ordering my phone it's been a 10 week nightmare
Just don't bother
P.s quick mobile fix when you leave a comment telling me to email you I have over and over again and nothing has been done to even try and sort out the issue.
This is the second time I've had to use this company, on two separate occasions. Their service is second to none. Great online communications. I would highly recommend this company for any technical problems. Hopefully I will not encounter any more mobile problems, but if I did. Quick mobile fix will sort it.
An update. After complaining, my money was refunded, albeit very late. Nevetheless, it was refunded
Go elsewhere, you have been warned Waiting for a refund that should have been returned within 14 days. No response from the non customer service. Do not use this company. You have been warned. I had ordered a phone for my sons birthday, The order kept getting delayed. I then cancelled the order and was told I would be refunded with 14 days. No response what so ever since despite my repeated emails. Ordered elsewhere, got perfect phone within 2 days.
After purchasing an iPhone 6 a while back from Quick Mobile Fix I realised how poor the battery was and wouldn't last for more than half a day regardless of closing down all my apps and other battery saving alternatives. I sent it back and More
It took much longer than I thought (over 2 weeks) to have my smashed screen been fixed. It was nicer if I could receive update more often, if you have time to wait then it is very good service and very reasonable price.
My phone is taking it time to I was just thinking let me look at reviews wish I looked before I sent off my phone and paid for it. Still don't know if my phone is done no emails nothing at all. So much for they will fix your phone with in More
Worst experience I have ever had in trying to buy something. The product has not arrived and despite promises of returning my money. I have waited since 9th of October. So full two months and no refund. I can't talk to anyone there and only receive emails saying how busy they are. Do not use this company.
Do not use this company - It has been months now that I am due a refund. I email almost everyday to be told I will be refunded in a period of time and of course am never refunded. Unfaithful unfair company. Do not have decency to look back on over 40 emails sent confirming I am due a refund. I am sent automated emails about my delivery date which I do not want. I want my refund and it doesn t seem I will be getting one back. Fraudulent company if that s the case.
Stay well away from this company. Ordered phone beg of Dec told 10 days delivery was waiting over a month. Finally arrived and didn't work. Sent phone back and STILL not received refund being told wait another month then another goes by and told to wait again. Check Facebook and Twitter reviews not just me.
Hi slowmobilefix here is my order number ID208130 as i said in my email yesterday i am not waiting another month for a refund.
The quickest company I have ever sold a phone to.Agreed price paid promptly into my account with no questions asked.Did not try to haggle price down as most companies in my experience do. Highly recommend using QMF
A pleasing refurbished iPhone, a bit like the famous advertisement that says "It does what it says on the tin" They did supply the advertised iPhone, but I felt that the people skills could be improved hence the 4 stars.
Do not under any circumstance deal with this company. They are not to be trusted. If you try to get your money back or cancel an order then they will not give you your money back for ages. They say 14 days return but 3 months later and still no cash returned. Just don't deal with them plain and simple - bunch of thieves ! If i could give them zero or negative stars I would do.
I bought a iPhone 7 which finally arrived yesterday and I have to say it looks great so will see how it goes. The only problem I have with QMF is the lack of information about availability and supply when purchasing a refurbished phone! If you do not have a particular phone or colour in stock you should advise before purchase is made and not just a vague delivery usually within 10 working days hidden away in the T&C s! The lack of such information when choosing a phone gives you the impression that the phone is available at purchase,and as that was not the case it left me without any phone for 24 days and as I have a disability made it extremely difficult for me. Please QMF make this information available to customers as it might well improve your customer service reviews.
Avoid this company like the plague. I should have read the reviews from other dissatisfied customers but, to my regret, I didn t. I ordered a reconditioned mobile phone from them, for which they debited my Credit Card immediately. Their website states that refurbished phones are dispatched 3-5 working days after payment is made, then delivered the next working day. The email I received with the order confirmation adjusted this by a couple of days, stating: that orders are dispatched within 5-7 working days, but they aim to dispatch quicker. When after 5 days I tried to check the progress of the order, they said that the 5 7 days was just an aim and not a commitment and that it would be dispatched as soon as possible . Finally, they did commit to a dispatch date, however the item was still not dispatched when they had promised. I then instructed them to cancel the order and refund my payment. At this point, they then made some excuses about why the delivery was delayed and tried to assure me that mine was the next one to be dispatched. When it still didn t arrive, they asked for a further 7 working days to resolve it which I said was not acceptable and insisted the order was cancelled and my payment refunded. Finally, they acknowledged the order was cancelled, but said it would take a further 10 14 working days to refund the payment. Needless to say, I am still waiting for a refund. I am now progressing action through my Credit Card provider.
***AVOID*** Order 176033. Very dissapointed in this company - wish I had never heard of them. Order placed 29 June and no phone. After 7 working days was told they would need additional 6 days for quality checks. Asked if I would accept a different colour for faster dispatch, which I agreed. Still nothing turned up. Emailed yet again - this time they said they needed to speak to me and I should call them - but they never pick up the phone! Gave my mobile number and asked them to call me but they didnt. The phone line is constantly engaged which makes me think it's off the hook. Emailed multiple times asking for a delivery date with no success. Then emailed multiple times asking for a refund. Have now opened a case with PayPal to get my money back. If I could give zero stars I would.
AVOID! SCAMMERS! Trying to save others the great of dealing with this company
I ordered an iPhone X on 22 Jan 2020 and after a month of waiting requested a refund instead. Almost 3 weeks later, still no refund and told to expect is at the end of this month - pfft!
Have reported to my bank who are treating as a fraudulent case.
Absolute shambles of a company, bought an item 14 working days ago (3 weeks) and the item is still yet to be dispatched. This item was a birthday present and it has exceeded the birthday by a country mile! I am absolutely disgusted with the whole service, the customer service operatives seemed like my order was a priority when in reality they didn't do anything to speed up the process. I am well and truly gobsmacked that a company can take your money in a instant, yet take 3 weeks to dispatch my product. I have emailed them directly and have been ignored so clearly don't have any decency to tell me that its going to take longer!
quickmobilefix.com
