I'm unsure of how this company have got anything m...

I'm unsure of how this company have got anything more than 1 star. The website states next day delivery. Upon placing your order a confirmation receipt is received which advises it can take upto 7 WORKING DAYS for your order to be processed. Clearly misleading. I've emailed and chased them and some 3 weeks later I am still waiting for the mobile phone. Seeing as I had not received any device I enquiried for a refund but was advised that a refund would not be processed until 14 days. With this in mind, I would have had a balance raised on my credit card, of which I am incurring interest, with no device even being dispatched. There is no contact number - everything is done by email, and the response and helpfulness is anything but helpful or effective. Basically they take your money and keep you waiting, or locked, or attempt to keep you locked in by refusing to do an immediate refund. The owner is a multi-millionaire and does not give a dam about the customer satisfaction. Seriously, by the time I get my product, I'd be due a contract upgrade from my provider. STEER WELL CLEAR. Does not meet company objective, does not meet customer satisfaction, does not meet their own timeframes set.

Following on from the above review...I placed my order on 14/02/2020, advised I would receive my produce in 7 days. On 25/02/2020 I was told it would be dispatched by the end of the week. I chased again today last week and today I have been told my order should be dispatched within the next 7 days. Total con. Rip off. I've requested a refund and been told this may take upto 14 days. Lets see if the company are able to process a simple refund?

By way of further update as of today 19/03/2020 - QMF have advised to contact their customer services team via email....This has been the email account I have constantly been in touch with as their is no phone number.
Again, I was told I would receive my refund within 14 days. I haven't. I've emailed and been told it will be provided on or before 16 April. So despite cancelling my order before any device was dispatched, having allowed some 3 weeks for them to dispatch the device, I'm now having to wait atleast 6 weeks to get my money back. DISGUSTING. This company have been publicised in the Ilford Recorder. I've told the company that I want my refund and have not got it. I simply want my money back and nothing else to do with this company. I'm now having to log a claim via the county court to get it back.

Further update 24/04/2020. I ended up having to issue a court claim via MCOL to obtain my refund. The company have been issued with the court claim documents and given a timeframe to settle the matter, yet appear to have not met this either.