Quick Mobile Fix Reviews

Could not fault the level of service and attention. Would use again and also recommend to anyone.

I brought 2 hand sets when they arrived They where both faulty When I attempted to send the faulty goods Back I experienced extreme stress as there was know communication nor did they help Or respond to messages I waited about a month before I approached my bank and retrieved my money back I was very disappointed and I would take caution when buying #Never again # very unprofessional

DO NOT USE!!!!!
Awful company, complete liars!! A job for consumer rights people to look into!!
A returned iPad bought on finance and still in warranty but by the time they come to fix it was out of warranty!! After numerous messages asking about the iPad was told it would be returned within 7 to 10 days!! Followed by another message a few days later saying the screen was smashed!!
Messages are now being looked and advice being sought!!

Excellent company I have bought 3 iPhone 6's from Quick Mobile Fix and all have been great quality and delivered quickly.

when I needed my phone to be fix, the agent was really helpful and kind, plus the repair did not cost me a lot of money and they sorted it out super fast

Waiting over 8 weeks for a refund now.
If they have so many refunds to deal with then what does that say about the company????

Trading standards will be informed if I don't get it soon

All round, pretty good. My only grumble would be the time it took from order to arrival (about 10 days). However, they did say it may take that long so I can't really complain.

Phone was in very good condition as described, and came quickly - would have been 5 stars if their courier had not dropped the 'must be signed for' package through the letterbox while someone was in the house.

Should be shut down, this company is ran by a crook, they take money, don't deliver and don't refund, customer services simply copy and paste responses.

Fixed my Samsung galaxy s4 screen in no time, very good work too. They also put on a new screen protector which seems much stronger and durable than any other protecters. Would and will be recommending.

James

this the best I phone I have had & I can say that Quick Mobile Fix is fast on return & I will recommend to all my friends QMFID 232922
Kind Regards Brian Adams

Ordered from them on Monday evening and the phone arrived less than 48 hours later on Wednesday afternoon, amazing turnaround especially given everything that's going on - thanks guys!

QMF ID226465 Pretty good experience with this company. Phone took a few days to arrive and the initial communication wasn't great, however, the phone was a very good price and works perfectly.

Apart from the 15 working days it took to receive my order, which was an iPad... the price and product were spot on... so it balances out..

Ordered two phones, after two days did not arrive was told be another three days. Cancelled order and then took over twenty days with emails sent for my money to be refunded. Still refunded late into account. F king joke.

Ordered an iphone 7 and cancelled my order after 5 weeks as it had not been delivered. Now chasing a refund for a product I never received - with no luck after three weeks. Unreliable and unprofessional.

When buying a refurbished phone you can expect a wait of 2 weeks with no estimated postage time. There is obviously no order tracking and I think they need to update their name to remove the word quick .....

Contacting customer service for information just ends up in a circular unfruitful discussion where they keep quoting the SLA times back at you as opposed to giving precise or granular information.

Personally I would rather stick angry bees up my bum than deal with them again.

My galaxy s7-edge was received by quick mobile fix on the 17th of may to have the screen repaired , I received it by the 1st of June as i was informed that there was a long delay for the parts. The screen had been fixed but had dead cells More

slightly slower service than i expected however good customer service and aftercare. Would recommend.

They advertise stock which they don t have and then male you wait 2 months for a refund, that s providing it actually comes on the date provided. Avoid at all costs, they shouldn t be allowed to trade.

Absolutely awful - avoid at all costs! I ordered from them & was advised they didn t know when I could expect to receive my item. I cancelled it over 8 weeks ago & am still waiting for my refund. Their response is the same, that they don t know when or can be expected & they use Covid-19 as their reason for this. Appalling & unreliable! Don t waste your time! Go to the likes of music magpie who may sometimes be slightly more expensive but you won t be out of pocket.

I am sorry to say that this company is operating under very shady business practices. They show a phone as available and very quickly take full payment (in March 2020). Then weeks later, and many 'standard fobbing off' emails later you are still without the phone. I have now given up any hope of ever receiving my phone (it was for my daughter's birthday present, so thanks for ruining that for her QMF) and have requested a refund but have no confidence of this being received in the promised time frame (and why should it take 14 days anyway, it should be instant). Update to this in May 2020, as expected my refund has not been processed as promised and I now have to go to all the trouble of raising a dispute through my credit card. Find another company, it doesn't matter how good the deals look if you don't receive your goods. This is a shocking company, I am going to report them to Trading Standards.

A piece of advice never ever buy from them. I canceled my order and they said I will get a refund within 14 working days They kept saying to be patient with them and they are doing their best. now it has been more that 20 days since the cancelation, I did send them a letter from my solicitor to issue the refund, if they don't I will take them to court.

!!! DO NOT ORDER FROM THIS COMPANY !!!

if i could give this place zero stars i would, ordered with them back in october and after getting tired of waiting, i cancelled my order and requested a refund which they stated would be back in my bank within 14 working days.. and guess what? ITS STILL NOT IN NEARLY A MONTH LATER! save yourself the trouble and DO NOT ORDER FROM HERE

Ordered phone from these people which took ages to get when eventually arrived didn't work. Sent back a month ago and still received nothing from them as yet. Loads of promises though
Hoping to receive it soon.
Cannot rate them

My order came quicker then then the Website said it would which I found amazing. There website is easy to use and has great customer service

I ordered my phone sons iphone before Christmas and still haven't received it today is the 8/1/20. I've send numerous emails and only received a generic one back saying they are looking into it. The last email I sent was a request for my money back, havnt heard a thing. This has got to be the worse service I've ever had.

Great looking phone and delivered quite quickly I will use this firm again and would recommend them to my friends.

Shocking service. I waited over 6 weeks for my new phone to arrive. I then cancelled the order and have been told that the 14 days it would take for a refund has now been increased to 6 weeks. AVOID.

Brilliant service.
Have recommended you to anyone and everyone.
10/10

I have purchased refurbished phones from QMF before and even got phones repair from QMF before, but that is all about to stop.
I purchased a refurbished Iphone 5s on the 16th November 2017 and on the 10th December it stopped receiving a mobile signal.
Sent the phone back to QMF whom assured me this would be fixed in 24 to 48 hours to which was a lie.
with countless phone calls of at least 15 to 30 minute at a time, I keep getting told (our technicians are working extremely hard to fix z problem, which is extremely annoying knowing that they are unable to find the cure to the problem.
So I rang QMF 26/01/18 to speak to a gentleman to tell him that I would like either a replacement Iphone 5s or a full refund, to be told that neither would was going to happen.
I told the gentleman on the phone that I had been with out the phone for well in excess of 6 weeks and that I'm not being unreasonable to ask for a full refund as QMF are unable to fix the phone.
But was told that a refund would take 7 to 10 business days to reach me, but my payment to them took 24 hours.
I have no desire to deal with this company again as they are extremely untrustworthy.

I bought an Iphone 6s , it looks really great and was delivered within 1 week , but the cable that was in the package was broken so I had to buy a new one. Furthermore the battery life is a problem.

Shocking!! Ordered a phone on 25.4.19 eventually arrived 15.5.19 in a terrible state far from perfect! Sent back immediately, the company signed for the return 17.5.19 and we are still today 7.6.19 awaiting a refund, trying to call is impossible, held for over an hour today without success!! Appalling DO NOT USE

19th June.....still no refund and no reply from the company!! As per their response below, the refund was promised by 17th June (a month after having received the item back) yet still no refund!!

Ordered a iphone around 2 weeks ago, heard nothing until I got in touch, and was made promises by some assistants that haven t been kept, I was guaranteed by certain assistants that my phone would arrive by the end of the week and I ve heard nothing, extremely disappointed with the level of service, all I want is the phone ive paid a lot of money for

Very efficient service
Excellent communication
Reliable and very fast
Not too expensive
Would certainly recommend

DO NOT use this company to buy a refurbished phone. I ordered a phone over 6 weeks ago and they keep telling me that it will be delivered 'next week' which they continue to fail to deliver. They have ignored my requests for a refund. Their customer support is terrible - they don't have a phone number and after I missed one call-back from them they have refused to call again. I have been lied to repeatedly about delivery of my order and am seriously regretting ever giving them my money!

989887 wanted to sell my phone, this company offered the best price, 6 weeks of waiting and still they havn't paid me. They never answer the phone when you call. Is this a fraudulant company????. Will be reporting to trading standings.

Still waiting for payment -
Sent my phone to this fraudulent company 3 months ago still not received payment. Will now go through the small claims court to force this discracefull company send my money. I would advice all other people in the same position as me to do the same. Quick mobile fix if you even bother to read this review this is my order ref 989887. Stop scamming hard-working people out of the their well earned money. Clealy you don't understand the meaning of an honest days living.

This company is disgusting, they accepted my order then hold my money nearly 1 month and not sending anything to me, Every time I ask for my order, they will have lots of lots excuse. headache

Wasn't at home when package came, however, it was delivered within the specified time. Good service. Order ID186967

My daughter loves the phone however there as been a couple of issues with it and still no one as replied to my emails that I sent

Bought three iPhones from quick mobile fix - two fine -the last one froze within three days.
Sent it back for replacement - they said it was the main board and to provide them with the password n Apple ID.
Provided went round in circle for 6 weeks - they couldn t check it because it was broken - they kept saying it was going for repair -UNBELIEVABLE
No phone number to ring - emails waste of time. In the end got advice from money saving expert use Resolver - on line complaints handing team- ie legal route. Replacement form received.
They offer 14 returns policy - not worth paper it s written on from my experiences go else,
No faith in company if anything goes wrong

Very helpful! I send my phone to get it check out because of some couldn't make work and they fixed... Second time using their services very reliable company. ID 1874818

I did have to wait longer than the 5-7 day estimated delivery and I did have to chase up customer services. However, I found Quick Mobile Fix responsive and they explained the reason for the slight delay. My phone arrived in about 11 days and other than this delay, I was delighted - perfect as new condition with accessories as described. Overall I am very pleased - it was worth the wait !

Payed for three iPad 2 in october last year for christmas failed to send items took me emailing daily to finally get a response in december a week before christmas to be told that I would be getting full refund with in 14 days and now in January and still awaiting refund constant emailing being told refund being done on one date and never received and now again saying another date and still awaiting

Great service. Super quick and well packaged when returned to me. Highly recommended. Thank you

I ordered a phone from here, it was not dispatched within 14 days,
they did not contact me, so I chatted with them they said it would be the following week, I waited, it did not come. I spoke to them again they said the same thing, I waited, It did not come. So a month after they took my money still didn't have a phone, so i cancelled . It has been around 25 days since my cancellation and still have not been refunded. I went to CEX and found a similar deal. I would give them zero stars if possible, DO NOT USE THIS BUSINESS

Have had 2 phones now the first took 3 weeks to arrive but when questioned about the delay I was answered promptly and good reason given, the 2 arrived within 48 hrs, the phone I wanted wasn t in stock but was offered another and although all my questions were not answered about the alternative I m more than happy and will definitely use quick mobile fix again.

Phone repaired and returned very quickly. Excellent service I would recommend them.

Would NOT recommend. Order confirmation said 7 working days but no phone after 11th working day. Chased and chased, phone eventually arrived, but poor poor customer service.

I original ordered from another website, but had issues. I decided to order from quick mobile fix because of all the positive reviews. They delivered quickly and the phone was described perfectly! It works an absolute treat and I would definitely recommend it for everyone! Probably one of the easiest and quickiest websites available!

very good and professional services! got refurbished ipad 4 and works very well and very pleased with it David Stanistreet QMF: 207214

Excellent service, phone arrived promptly, all as described - would use again

First time using this website after it being recommended by a friend. Amazed with my iPhone 8plus (ID205196), looks like a brand new phone! I will certainly be using this website again and have told all my friends and family about it! Siobhan Goodey

QMF ID: 210731
Surprisingly good service so long as you can wait the time they state for the payments/phone order.

PLEASE DO NOT USE!

Ordered an iPhone XS and it took over a month to arrive, even though I complained of issues they took three months to respond to allow me to send it back for repair, got another one sent a month later and again same issues with the phone (battery not working, phone keeps freezing etc) so sent back again, this time im told it's tested and gets sent back within 3 days and yet again the phone is still not working. I have sent over 100 emails to them and have asked for a refund as they are not providing a good enough service, yet they refuse and won't even call me to discuss it, instead I'm being sent the same damaged device over and over again. I'm going to trading standards and watchdog today so that no one else is treated like this unfairly. Please save your money and go elsewhere, seems like these guys are scam artists.

Great company! Easy to use website and quick delivery! Will be using again!

Absolute disgrace of a company. Do NOT buy from this place!! I ordered an iPad on the 24th December 2018, they didn t stick to the 10 day delivery period that they state on their order. iPad arrived late January. [unacceptable] iPad was as decribed but just not suitable. Returned the following day. Received an email in February stating I will be refunded within the 30 day refund policy. After exchanging 2 phone calls, numerous emails, trying to speak to a manager twice and a lot of stress and hassle I have been nothing but fobbed off. The 30 day refund policy has now passed and I still don t have my money back. They have now stated they will refund me on the 1st April, 64 days after receiving the iPad back. I have now opened a case with PayPal. This is the worst buying experience and customer service I have ever had. The one star I have rated is far too high!!

Paid more for a GradeA bundle, disappointing. Phone is much slower than all my friends with the same model, camera is much worse (must ve have been fixed with a cheaper repair), discovered the mic has static, calibration is off which is so much hassle. I think they repair old iPhones using cheap and less quality parts and sell them on. Would never suggest buying. Also the bundle only came with the charge cable not plug, and took almost 4 weeks to arrive.

Poor delivery communication and phone quality

My order was due to be dispatched yesterday, and despite several reassurances that it would be dispatched yesterday, it wasn't. This means that it will now be delivered later thanks their original promise of 3-5 days.

I have again asked for delivery information and all I have received is an apology and a vague "I can confirm that your order is due to be dispatched"

So the order is late and I have no idea when I will receive it either.

I hope the communication improves soon as I don't see how I can trust anything at the moment

UPDATE: 6 September 1:23pm

There is still no communication on my delivery. I am severely disappointed with the lack of professionalism

UPDATE: 7 September 10:55am

The order number is 125347. Odd that you need to ask, I would hope that issues like this would be a rarity and not lost amongst many other late deliveries.

As there has still be no delivery, nor any proactive information from Quick Mobile Fix as to when the item will arrive I have just phoned customer services, only to be told that the 3-5 days are now from when the order is prioritised, not from when the order is placed, or even when payment is received ???? The customer service agent also emphasised that "the order would just be 2 days late". Just????? He also assured me that it would be dispatched today or tomorrow. I've heard that all week!!!!

The bar seems to move every day and there seems to be a new rule for their delivery lead times every day too. I am very frustrated and disappointed that this how a company would think that treating a customer is this manner would benefit anyone.

I had thought that the many good reviews I have read before were enough for me to trust this company, I was obviously wrong.

I asked for a manager to ring me so I could voice my concerns and I was promised a call today.

UPDATE: 7 SEPTEMBER 16:26

No call yet, and no firm delivery data either. I've received an email to say it has been despatched via APC, but I've tracked it on their website with the tracking number provided, but the number is invalid. Odd

UPDATE: 8 September 12:30

The phone has just been delivered, 8 days after ordering.

Still no communication from anyone to apologise and no call from a manager, as promised yesterday

There are 2 unsightly stickers on the back of the phone saying not to remove them for 30 days. Not a great look

And to top the bad service, the charging cable is missing in the box!!! I thought the 8 day delay for delivery was due to QC checks? If so why would something as simple as a cable be missed?

I've called them and been holding on the phone for 24 minutes to find out why the cable was not included.

I've not turned the phone on yet

UPDATE: 9 September 9:02pm

Had the phone for a day now and have noticed that the proximity sensor is not working. There is also a light bubble on the bottom of the screen. So unhappy

UPDATE: 10 September 8:51am

Quick Mobile Fix have reported my review to Trustpilot for violating their guidelines.

No call from a manager yet, but an email sent offering an apology and a very small amount of credit to compensate. Not even enough to buy a new phone case.

UPDATE: 11 September 8:30 am

The battery is also not great. I've asked for a refund now

UPDATE: September 11 9:00 am

I now have a voicemail from a manager to ring back. The general number has been given and I've been holding on for half a hour, so given up. A little too late.

Returns information has been promised via email after speaking to Leilah on chat

PLEASE DO NOT MAKE THE SAME MISTAKE I DID I ordered an iPhone 7 from here on the 4th July. It's now 22nd September and it still hasn't arrived. They keep saying they will dispatch it but it's not true. It came in August (broken) so we sent it back but we still haven't received a new one. Communication is poor and you have to wait hours to get on hold of them on the phone.

I am extremely happy with my purchase. I can t fault quick fix for the product itself. However it didn t take about 2 weeks to arrive. I m extremely shocked at other reviews on here and would never of bought the phone if I had read them beforehand...

Horrible customer service. Waited over a month for the phone and still did not receive it. I requested a refund and they then had the cheek to tell me to wait 14 working days for it. I waited that time and still have not received a refund. This company is unreliable and would not recommend them to anyone unless you wish to be scammed.

Suboptimal customer experience and customer service response time along with delayed refund with inadequate communication. I will unfortunately, report this company to trading standards/citizen advice bureau.

Awful company tried to buy an iPhone for a birthday 2 weeks before the date. Then received confirmation it would take 10 business days. No mention of this at all when buying. Many emails later always a different person replying 3 times I request a cancellation keeps fobbing me off telling me it s close to delivery.... yeah right. Call up, no one picks up the phone.

Ok nice refund is acknowledged they the. advises it could take 14 days to issue a refund when it s a Paypal payment.

They promise a 1yr warrant with the purchase if there service is anything to go buy that would be painful.

All in all one of the most painful companies I have ever had to deal with.

QMF ID: 216035 The first phone I ordered took a good couple of weeks to arrive. The second one came a lot more quickly, within a week. Both in decent condition but one of them doesn t connect to the free WiFi on the tube which can be annoying. Overall I am happy with the service and will only get phones from this site in future.

No complaints at all. Came out to fix broken iPhone screen. Arrived on time, very knowledgeable and efficient. Phone was fixed in 30 minutes and all has been fine since.

AVOID AVOID AVOID....No phone was delivered and no comms. Pay a bit more and get a decent phone and your product.

Fast and easy to use service with quick turnaround of payment straight into my account. Their offer was higher than other services as well. Very pleased and would recommend them.

Avoid this company at all costs, never answer phone, don't hold any stock of items they sell, be prepared for a long wait even if you ask to cancel.

The phone they sent me had a problem, they gave me a free return label, a little bit of trouble with finding my phone after one week of delivery at their place - so I have to wait one more week to get it fixed. HOPEFULLY I will get my phone back - I've read not NOT EVERYBODY GOT THEIR PHONE SENT BACK (see other reviews), and hopefully again, it will be fixed. On the other side, they are quick to reply on emails, they are friendly, so I wish the best and the company will not disappoint me.

I ve brought a few phones and even had my screen replaced with Quick mobile fix and I can t fault them, they are very helpful with any questions I have asked. Would highly recommend this company

I bought a refurbished phone at a very good price, and it was exactly as described. The delivery was fast too. Very pleased!

Bought a phone for my grandaughter's 10th birthday in Aug 2018. Sent back twice, not charging, both times took over 10 weeks to get back. Still didnt charge, promised a replacement. Now in May 2019 snd still haven't got it. Average 1 hour waiting time on phone. Heartbroken 10 year old who asks every day where her phone is. Company lie to you to fob you off. Was told we would receive it on Friday, I emailed on Thurs and it still hadn't been posted. Diabolical company.
False advertising, phone msg states we WILL fix your phone within 24-48 hours. Already contacted Trading Standards and suggest others do the same

I bought a phone from these guys last year. It developed a fault and the had it back, fixed it and returned it in a couple of days.
I therefore trusted them to by another phone for Christmas which has been excellent.
I trust this company, they have excellent communication and have a honest warranty policy.
In a sector with a bad rep this company have not let me down.

I have ordered and I phone 6 and charger money has came out of the bank but no email to say when phone will be dispatched anytime I try to email them the email bounces back have taken it up with resolver this company should not be allowed to sell things when they have no intention of sending item totally shocking company will never use again and I will get a refund!!!

This company is fraudulent..... I've sent my phone over 2 weeks ago and still have not received my money and this is after having to go to head office to confirm they received my mobile which they eventually did find and now I'm recieving emails stating that they haven't received my phone. I've been ringing on a daily basis with no one even bothered to pick the phone up. If I don't receive my money by fridayi will be going to trading standards.
I heard they only respond to reviewers so let's see what happens next.

Absolutely disgraceful! I recently sent my phone away for a repair service on my Htc one, when I sent the phone the charger port was defective, I've just received my phone back today 8 days after I initially sent it and it now has a defective unlock button and headphone socket! What a waste of money, I strongly recommend you don't trust these cowboys! Externally disappointed

Ordered an iPhone 5S and a 4S arrived.
Customer Support has been sluggish to say the least and there has been no sign of them wanting to correct such a fundamental error:

Just tried using this company for the first time and won't use again. First I wasted a few days waiting for them to send me the label when it turns out they send you that to print off. They apologised for that. Then poorly worded More

The phone is in perfect condition, both in appearance and functionality. Great service. Quick delivery. I would most definitely recommend.

After having broken my old iphone 6s I ordered a refurbished one from Quick Mobile Fix. It arrived in a very good condition and so far seems to be working well. The only downside was that it took 2 weeks to arrive so if you aren't in a rush then it's worth the wait.
QMF ID: 233379

Good quality products, delivered quickly and efficiently. Would definitely recommend them.

I ordered an IPhone 5S refurbished phone on 2nd Nov. It arrived but was faulty (shadow on screen, poor battery life). I sent the phone back and was promised a replacement. I've been told twice since following it up that it was due for dispatch but has not been sent to me. I have been waiting since Nov 18th for this now and I still have no idea when it will be sent. I have now been assured it will be with me before Christmas, but have received no confirmation that the phone has been sent. I asked for someone to contact me and they promised to call me today - but they failed to do so. I am so upset with the poor treatment - especially after paying 140 pounds for a phone that I am yet to receive.

Received within the 10 working days. Ordered good condition I phone 5S would say it was closer to excellent. Up and running in minutes. Great value. ID 183038.

I've been waiting for my phone almost 2 weeks and still haven't received it. I've sent several emails and after asking for a refund they just keep saying that the item will be delivered in 5-7 days.

Terrible customer service, don't even think on buying from them! I'm still waiting for a proper answer and my money back!
------------------------
Update: It has been more than 10 working days and still haven't received my refund!

Currently trying to get phone back or agreed cash.... slippery customer, beware.

Would definitely recommend for buying a refurbished products

AVOID, TOTALLY DISHONEST - they advertise goods they do not have, take your money then do not refund, even when order is canceled before dispatch when they admit they are unable to fulfil the order! Have been waiting over a month for refund which they keep promising will happen but never does. Have started claim via CC company and registered complaints with Trading Standards, Consumers Association and Citizens Advice.

Awful experience. Paid a lot of money for a phone that I ordered on the 26th of December. After being told it will take up to 7 working days for my device to dispatched, I waited 7 working days.

Emailed them to ask where my device is and they said they will dispatch it next week. Another week goes by and I ask them where is my device. They say the same thing, there is a delay and they will dispatch it next week. ANOTHER week goes by, and still I do not receive my device so I ask them again WHERE IS MY DEVICE. For them to tell me it is still the 5th working day and it will be dispatched NEXT WEEK.

Awful services, awful experience, still waiting for my device. DO NOT RECOMMEND!!

After seeing all the reviews prior I still give them a chance and if you do read this. DO NOT BUY FROM HERE!

I ordered a phone back in October which arrived very late. The phone arrived broken so i returned it. They then sent me the exact same broken phone about 2 weeks later. I asked for my refund which i am still waiting for 5 months later.

I am now opening a small courts claim against them.

I also noticed my previous review for them was deleted.