Absolute shambles of a company, bought an item 14 ...

Absolute shambles of a company, bought an item 14 working days ago (3 weeks) and the item is still yet to be dispatched. This item was a birthday present and it has exceeded the birthday by a country mile! I am absolutely disgusted with the whole service, the customer service operatives seemed like my order was a priority when in reality they didn't do anything to speed up the process. I am well and truly gobsmacked that a company can take your money in a instant, yet take 3 weeks to dispatch my product. I have emailed them directly and have been ignored so clearly don't have any decency to tell me that its going to take longer!