Been waiting for 13 days for the phone I have paid...

Been waiting for 13 days for the phone I have paid for and still nothing I've asked for a refund but still waiting for them to get back to me sent a few emails but not even had one reply. Don't do business with Quick mobile as they are not Quick at replying back to you or sending you your orders but very very quick at taking your money. didn't want to put any stars but you can't post it without leaving one.