Federico Cina

Review of Monclick

renew my review: customer service is definitely no...

renew my review: customer service is definitely non-existent, after calling 100 times a day I never received an answer, I ordered a Miele dryer then I checked the reviews of this seller and I got really scared !!
however, my dryer in 10 days was delivered !!!
After reading the reviews I wanted to cancel the order because I thought it was a real scam, so I sent two PECs where I wrote that if I had not had any answer I would have proceeded legal, more stressed to PayPal that the seller after 4 days from the order had not yet made a living and I wanted to decline the order.
From that moment the customer service called me to tell me that everything was ok, that in 4 days would arrive, in fact on December 24 (Christmas Eve) the dryer arrived and I managed to make the gift to my mother !!
The courier was speaking for the agreed and gentle time in making sure the dryer was not damaged.
So I can not speak badly of my experience, but I can advise you to make you feel immediately by email PEC (as if it were a registered letter) more advice to always pay with PayPal because it is the safest way to get your money back in case you do not receive the Your order!!