Matteo Ciarli

Review of Monclick

Although the payment by credit card was successful...

Although the payment by credit card was successful, and that they confirmed that the product would be shipped the same day, this did not happen. After two days I called them to find out what was going on, and they replied that a 'credit card verification' was in progress. I asked them to call me back today to let me know how their 'verification' was going, and I am not been called back. I then tried to contact them to solicit any hitch they had, discovering that their customer service was in operation from 10 to 13 only. After 3 days, I called them back (they never did), to communicate to them that I felt uncomfortable with their way of managing the purchase I made and paid for, and they replied that card checks were in progress of credit ..... When I informed them that I was going to cancel the purchase, after a while I received confirmation. But at that point I asked to take charge of a quick shipment, to recover some of the time they lost, and they replied that they would not. Basically, I found their approach disappointing both in terms of efficiency, communication and professionalism.