Lexus On the Park Reviews

Almost four years after and you guys never ceased to be amazing all around!!!

From the moment I rolled in the service bay area, got a very nice welcome smile and a strong firm handshake from BENSON! Amazing how he brought back and reminded me of last year's conversation.

I got to hand it to you Benson, your customer service is authentic, genuine and sincere. Please do not hesitate to ask the ever forgiving Kevin if you need a validation, no kidding!

Right off the bat, my welcome arrival was further elevated by Cathy and Nicole, as if waiting just for me to arrive. "Thank You So Much Cathy" for always accommodating my crazy service schedule request even on the shortest of notice.

And just when I thought it couldn't get any better, Greg delivered the "bad news" on a $ilver platter $prinkled with all kind$ of option$ and $olution$ plus the why'$ with no cherry on top! How dare you Greg!

Not at all the day and budget I planned and expected, but the kind of personalized customer service felt more like a "homecoming event" to always look forward to, except the spending part, Sorry Greg, nothing personal!

Apologies for making this "well deserved" review this long as doing it otherwise would not be fair to you all of you guys.

Thank You All So Much!

So happy and super grateful to be one of the newest members of the Lexus family with my recent purchase of my Certified Pre-Owned Is 350.
Fadi Z was instrumental in making this deal happen. He is knowledgeable, attentive and fair and he found me a gem of a vehicle. An extra special touch was the product walk through upon pick up with the delivery specialist Josie; who outlined the 350's features and had me navigating the extensive controls with ease. I will most definitely recommend Lexus on the Park ...

Long service and recall ...great coffee and free ev rental

I was very happy with the service at Lexus on the Park. The salesperson Thomas Homewood was informative, pleasant, attentive to my questions and followed up to make sure I was happy with the car and the service. The service department has been excellent in maintaining the car. I have since recommended this dealership and Tom to my colleagues.

Great service and great selection. Definitely recommend Stephen if your looking for a great salesman to get you the car you want. The dealership is run professionally and is very welcoming.

RX 350 is the car to own, and Lexus on the park is the dealership provides the best service. Thanks Connor and your team! You rock!

The staff at LOTP are always friendly, attentive and go above and beyond to exceed my expectations. Top notch service, don't go anywhere else to buy your car!

Recently bought a vehicle from Lexus on the Park. Staff our welcoming, friendly, and customer service focused. For the short time I dealt with the dealership (dealing with different departments) you can tell they strive for customer satisfaction. I have nothing bad to say as I haven t experienced anything negative. I would just say give them an opportunity for your business if your in the market for a Lexus. Thanks Alex and team for a great buying experience.

I just got my Lexus IS300 from Lexus on the Park. We are just loving the whole experience (car included)
The help, the attention I received was above and beyond my expectations.
Farzad (AJ) Jafari and Kathryn McKenzie were such an immense help in getting me, my vehicle. They made things so easy and seamless from making the deal to insurance to getting me the keys, it was a great and enjoyable experience.
I highly recommend this dealership and especially these 2 individuals, they were so and kind and I was always kept in the loop. I will certainly be getting my next vehicle here.

Purchased a used Toyota car from here. When I came to pick it up there were still some spots in the car that weren t cleaned such as the back which had hair and other stuff there. Had to ask them to clean the spots properly. My overall feeling is that before I purchased the car service was good but after that the aftercare was not that great.I was disappointed because my expectations were high due to it being a dealership that sells luxury vehicles. If it was a different dealership such as ford or Mazda I wouldn t be as disappointed. Would not come back here. Try Downtown Lexus as the service they provided was superior.

Very dishonest pre owned car buying experience at Lexus on the Park.

Summary:
Their prices are atleast 33% above fair price for a used car.
If you are a first time car buyer or are bad at negotiating you'll regret buying here.
Keep an eye on Autotrader to get competitive prices.
Take someone who has already bought couple of used cars with you, or you'll lose your hard earned money for nothing.

This was my first car and I found the car I was interested in at 2 places: unbranded dealership and Lexus on the Park. Lexus on the Park had the same car listed for 32.5k instead of 25k at the other dealership. I expected to pay more at this place but also expected to have a good car buying experience as well. But it turned out to be horrible once i signed the deal. Once i signed the paper, I ended up getting an appointment to pick up the car in the last 5 mins of the dealership's closing, leaving all of my questions and doubts for another day. I wasn't given the owners manual, safety standards certificate, warranty coverage and other documentation until i looked up on the internet that they should be giving it to me. I had to follow up multiple times and come in twice into the dealership just to get the correct owners manual, since Thomas Homewood wanted me to keep 2013 manual instead of the 2014 claiming the car hadn't changed, he ended up picking the manual from another car! It seemed like it was the first car he was selling since he was unaware of the all the documents that go along with the car. I had to search for all the documents on the internet and ask my friends to find out what documents I should be asking for.
I would advise everyone to be very vigilant and not to let the beautiful location and beautiful cars deceive you into thinking that this place will be equivalent to the Lexus brand at all, it is just an unrelated store which has the car you want.
Tom was also looking to have me accept a higher interest rate than the signed deal for the car to build my 'Canadian credit history'. I ended up finding a better auto loan rate at my local credit union, which is ridiculous since dealerships have better rates than banks.
They have atleast 33% markup on the fair price of the pre owned cars but since I was a first time buyer I was sucked into their convoluted sales tactics. I would advise you to take an experienced negotiator/buyer with you, if you value your hard earned money, even if you have to pay them. Take someone with you who has bought couple of used cars themselves or be rest assured you'll be overpaying for the same car for the pleasure of buying from a good looking location and some free snacks.

The detailed explanation of the newly purchased vehicle was remarkable. Thanks to Rene Dhinsa, the delivery specialist who made the supposedly heavy introduction easy and light. The extra help from Lazar Lazarovski on the craw control functionality made the highlight of the day. Lastly, thank Weidong Wen for making the deal happen.

I went looking for a used car at Lexus on the Park and wanted to share my experience. In the end I did not purchase the vehicle because we couldn't come to an agreement on the price. However the sales staff were great and made the experience very pleasant and comfortable from beginning to end. They kept in touch regularly to discuss pricing and other details. They even let me know the vehicle had been sold, instead of just vanishing like other dealerships will do. I have bought several vehicles in the past and it has sometimes been a good and sometimes a bad experience, however the experience at LOTP was exceptional and deserved to be mentioned.

Stephen DaSilva has helped my family and I on our car purchases for the last 15+ Years. Very knowledgeable and a pleasure to work with. Always puts the customers needs first. I would highly recommend him as a representative of Lexus on the Park. Goes over and beyond the clients expectations.

We recently bought our 4th RX from this dealership, and we are from London. We'll keep coming back to see Nick Bales because he is a real gem in the car sales business. He really knows his stuff, and always satisfies our vehicle buying needs with his knowledge and attentiveness. If you are looking for a vehicle, we highly recommend you get it from Lexus on the Park, and see Nick Bales while there!

My Mother and I had a terrific experience with the Sales rep. Cedric Meschino at this location. She is currently looking for a new SUV, and Cedric was able to walk us through all of the details and different package selections that they offer - including all the sales! The gentleman was extremely knowledgeable and charismatic - certainly superior to our past experiences with most other dealerships!

I would highly recommend Lexus on the park, along with Cedric - this type of service and professionalism really helps, and takes a lot of weight and worry off the shoulders.

Steve, one of the sales person is awesome. Love this agency

My wife and I have been faithful clients of Lexus on the park for the last 12 years. Starting from their GM(Alistair) to their sales force and the service department we always had great service. No complaints at all. Recently I decided to buy a new car and again I contacted Alistair who was very responsive and introduced me to Paul Baretto of his Toyota wing. Paul was just as professional as his GM and was able to help me order the car that I wanted. This dealership represents Lexus extremely well and make an effort to satisfy the needs of their clients!

Amazing customer service when in person. But over the phone, not so much. I ve been trying to call for two days now and it seems as though no one works the front desk. I m actually calling them right now for the second time - it s 11:14am, Saturday. I called an hour earlier and the person that did pick up was more interested with the co-worker she was talking to. I can literally hear them talking about a transaction that was going on for nearly five minutes. When she finally remembered I was on the line, I asked for finance and was transferred to a long distance number that seems to not exist.

Thank you So much Ricardo for explaining the specifications about my Corolla. I really appreciated your efforts.

Services are pretty good, better than Don valley North

All across the board positive experiences.

Larry sold me my first Lexus - a 2016 NX 200t back in Sep 2016. It was my first car - so whilst overwhelming, the experience was approached with grace tending to my vehicle requirements. The car is stunning. Drives like a sturdy sedan, but has the size of a compact SUV and is super versatile.

I'm greeted warmly with respect at every service update by Benson. He provides useful information concisely, and is friendly. I've taken in my car for regularly scheduled services about 3 times now, and he's always been punctual for the initial check-in. He connects with Lexus customers.

Just bought an IS350 from the fantastic team at Lexus On the Park The service from start to pickup was truly impressive! Special shout-out to the amazing sales team, Anthony Trasmundi & Alexandrine (Ali) Brisson what a refreshing approach they bring to the table. They first seek to understand my lifestyle, needs, and desire; and then they took the time to guide and steer me to the car that best suit my needs. Instead of immediately steering me to the higher-end model (which I would expect most sales folks would do, given I told them both models were being considered), Ali actually suggested that I should first test drive the IS300 to see if that works for me. I am truly impressed with the professionalism and dedication she demonstrated to ensure I am making an informed decision. Ali also worked very hard to get me what I wanted, and presented different options based on my timeline. The whole experience was so pleasant and enjoyable!

When it came to pick up, the experience was just as equally impressive, Josie spent a lot of her time explaining the features to me, answering all my questions with a smile and being so patient with me as I attempted to figure out the mouse/controller. To top everything off, when I took out the owner's manual at home, I was so pleasantly surprised again that Ali has put little index flags on the manual so I can find things easily. Such attention to detail and her pursuit of excellence is unmatched!

There are at least two other Lexus dealerships closer to home, but I would definitely go back to Lexus On the Park and do business with Anthony and Ali again and again. Highly recommended!!

Thank you for the fantastic job! Lexus On The Park has clearly raised the bar for the industry!

Always receive excellent customer service from KEVIN FAM. The service provided here is amazing!

Customer Delight

From the first visit to the dealership, I was very impressed with the service level and friendliness of all staff. The little extras (popcorn, fresh squeezed juice, etc) were also an unexpected treat. When I decided to do a second test drive, I was pleasantly surprised to have Tom offer to come to my house so that I could test drive from there, instead of having to drive to the dealership. This was a great convenience for me.
Josie was very knowledgeable about all of the features of my new IS 250 and was mindful of providing me with the information I needed while managing to my schedule.
It's a great day when your experience goes beyond expectations.

Passed by Lexus On The Park the other day and was speaking with a young man by the name of Cedric, He immediately offered me a coffee or fresh beverage and greeted me with a smile. Great service, keep it up Lexus On The Park!

Dealing with the people at Lexus on the Park is a true treat. Looking forward to picking up our new NXt tomorrow. Getting a new vehicle is supposed to be a great experience and John and staff make it exactly that - fun and exciting! Thanks for taking care of every little detail.

The staff at Lexus on the Park are an amazing group that offer great service and attention to detail. Cedric's knowledge of the cars made the sales process effortless. Stefanie's attention to detail was appreciated in ensuring the deal closed quickly. On delivery, Josie made sure I was familiar with all the features, and helped with some basic set-up which was greatly appreciated. The whole team is friendly, helpful, patient and they work with you to ensure you are happy with your car, and the experience. They've regularly touched based after the sale to see how I'm enjoying the car and if I have any additional questions. Overall, the dealer does an exceptional job with their clients. Highly recommend.

I was met at reception and when I said my name it was recognized immediately. I met the salesman Mark Easton whom I had dealt with by phone and he introduced me to Christine Nam who spent about an hour with me explaining the details of the car.
I need to get to the bank and Mark drove me, giving great service.

Then spent time with the financial person who was very friendly and helpful.

All in all a great experience

Bought my 2020 Lexus RX350 from Lexus on The Park. Great dealership, very knowledgeable staff. I really want to thank Stephen De Silva for making this experience great. I like his to the point, no nonsense approach. I will refer all my family and friends to Stephen. Thanks again.

Went for a Purchase - things did not work out and we felt as if the Sales person FADY or whatever his name was got offended by my counter offer.
I felt like, I was not being treated well from the beginning since during my conversations with Nixcy over the phone, I always told her that I wanted to buy the NX but then I changed my mind to see the RX350 and Fady once told me - Oh, because you told Nixcy you wanted to see the NX we were preparing accordingly. Well - If the client changes their mind to see a better vehicle that should actually make the salesperson happy and not nagging about it.
Very surprisingly Nixcy, who was coordinating with me all the while on the phone to pitch us in to review the offers at their dealership in person and when we reach there she transferred us over to another salesperson called Fady. Me and the wife were more comfortable dealing with her over the phone hence the reason we went. Sometimes a client needs to see a salesperson that makes them comfy enough and gives them that confidence that they will work with them when they arrive. Anyways!
From the beginning Fady was not friendly enough to provide us the buying experience that one would like to have. In the end, when I did not agree to the numbers (which every client has a right to) since it was not fitting my budget I would have expected Fady to say good bye in a very sporting way rather than giving us that offending look. In turn, I and the wife offered to shake hands before leaving as a gesture that should come from the sales person. They definitely lost my second consideration that i would have returned home and thought about since I really want to buy one of those vehicles.
Highly disappointed!!

We purchased a vehicle through Andrew at Lexus on the Park. He was a complete professional, from first introduction right through the negotiation to purchase. We found him to be very helpful, friendly and had good knowledge of the two vehicles we were considering. We will certainly return to Lexus on the Park because of our experience with Andrew. And we love our new car!

Cedric and John were fantastic. Josie also took the time to walk me through the never ending features of this car. This was my first Lexus and the Sales team was very responsive and made it happen. Bravo Lexus on the Park!

At the beginning, I went to the Lexus Dealer, which was closer to home. I didn't make an appointment in advance. The front desk arranged a sale for me. The service was very cold and told me that there was no room for bargaining. After I came back, I googled that Lexus on the park was the highest rated in Lexus dealer. I made an appointment online this time, and soon sales consultant Alex Thomas contacted me. Because I was busy during that time, I have been in contact with him by email for two weeks and asked him questions. He was very patient and professional, and the email reply was very fast. Due to the full communication in the early stage, when I went to the store for a test drive, Alex prepared everything in advance and received me with enthusiasm. His enthusiasm is very comfortable and reasonable, and will not make people feel stressed. Finally, when I selected the car to buy, Alex helped me communicate with his manager many times and gave me a good offer. I felt very satisfied. And he also followed up and asked after I bought the vehicle. I highly recommend Alex. In addition, Lexus' financial and delivery services are also very good. In the future, I will definitely buy the second Lexus at Lexus on the park. The high score of Lexus on the park is well deserved!
Alex Thomas is an awesome sales consultant at Lexus on the Park who offer me great services. At the beginning, I was too busy to go to the store. Alex communicated with me by email patiently and answered my questions very professionally. Finally, when I Decided to buy RX350, Alex helped me communicate with his manager many times and gave me a very good quotation. I feel very satisfied with Alex and the other staff at Lexus on the park including the financial and delivery consultants. Highly recommend. Lexus on the Park definitely worth the high score evaluation.

Had our Lexus Clean Drive test done today at Lexus on the Park. Excellent service and very quick turn around. We have had exceptional service ever since we purchased our 2009 RX.

I highly recommend this dealership.

Great staff. Great service. Reasonable price
There's also a cafe on premises in case you're hungry!

What a spectacular experience I have had! From the beginning with the SALE of not only one but 2 Lexus vehicles, Ali was very knowledgeable and attentive to my needs. She was quick to respond to all my questions and ease any concerns I had. Moreso, I have to praise her for her communication as she has kept in touch even after we drove away with the cars. I would definitely recommend her to others!

Now, let me comment on my recent SERVICE experience. I had gone in for a routine service appointment when there was an unfortunate incident which resulted in my car being damaged. I was immediately put in touch with Abid, the sales manager. Not only did he personally attend to rectifying the issue, he went above and beyond in ensuring we were properly and fairly compensated for the inconvenience. I hardly doubt any other dealership would have been able to top that of Lexus on the Park!

Rarely does one get great service and a great price. With Mark you do! I've been buying cars from Mark since 2000 when I first walked into the dealership after having gone to two others. Mark didn't know my other quotes but easily beat them WITHOUT any haggling. Better than that, he continues to work for you after the purchase. I refer everyone I know and would never even bother looking anywhere else

I would just like to thank Alex Thomas and the team at Lexus on the Park with helping me get my new car. They couldn't of been more helpful going through with the process especially with it being my first time leasing a vehicle. Excellent customer service from the application process to delivery. Alex was absolutely brilliant and went above and beyond to ensure I had a smooth experience. He was in constant contact throughout the process, always on hand to answer any queries I had. I'm very happy with the service Alex provided and I would definitely deal with him again when my leasing runs out. He made the whole process really easy and I have already recommended him to my colleagues.

Last month I went to Lexus on the Park to view a car I had seen online. However, after realizing its not the car I had hoped for, Mr. Amal the representative showed me another Lexus that I might be interested in. Surely enough I fell in love with the GS and test drove a few of the models. In two days I had purchased the car, and I am very happy. Amal was GREAT and very professional as well as their whole team of staff. I highly recommend Lexus on the Park!

Nice place. When should I buy my first Lexus? Clean!

Leasing a 2017 IS300 from here. I dealt with Tom Homewood, nice guy, and he's been very helpful throughout. Servicing the car is a pleasure here too. Overall my experience with the dealership has been great, I'd recommend this place.

Hello Everyone,
Mr. Hemal, the Lexus Sales Consultant is Excellent in his job. He went above and beyond to show and explain everything about my choice of Lexus RX-350. Hemal made sure that we are fully satisfied for our SUV.

Mr. Rene Dhinsa is an Expert in Lexus Interior system and details about the SUV. Rene kept my SUV serviced fully and upto the date for pick-up.

Ms. Stefani has kept all the documents ready and final for the delivery of my car. She is so helpful for the financing and handover.

Overall, my Experience with the Lexus on the Park was great and happy.
I Recommend "Lexus on the Park " to everyone for their buying of Luxury !

Samir Patel
Toronto

Purchasing our Lexus NK300 at LEXUS on he Park was a comfortable, friendly and seamless experience. Nick and his staff were patient, knowledgeable and helped us get what we considered as "the best possible deal". Before leaving , Rene gave us a thorough "tutorial" on the operation of the vehicle's features. The "after sales" support is also very impressive. This is NOT your average sales experience, this is a LEXUS on the Park experience. Thanks.

Their process leaves much to be desired.

In a span of three weeks, I had to bring my car back to Lexus on the Park 3 times. Although Lexus does a diagnostic test, they only troubleshoot the issue that was conveyed to them. I was having trouble with brakes so they only looked at that. Gave me my car back with warning lights.

Sent them an email conveying my disappointment in their service and was essentially told that it isn't in their process to look at things that wasn't conveyed. Honestly, I would have been satisfied with a note that they will review their process. I will now go out of my way to other dealerships when needing to service my vehicle.

Edit: in response to Lexus' response. Yes, the Service Manager responded to my email which I sent to him. He informed me that their diagnostic process is not to examine additional details. This leads me to believe that if there was a safety issue with the car, but wasn't conveyed to them, they wouldn't check or inform me. I can imagine the headlines "Lexus car crashes, leaves one critically injured a day after being serviced at dealership".

Second purchase at Lexus On The Park. Fantastic team and a fantastic dealership. If you are looking for service and an painless transaction look no further than John De Sousa's team of Tom Homewood and Josie Allen the perfect Trifecta. The experience is truly simple and effective. Very knowledgeable and understanding of my busy schedule and they understand and breathe the customer experience motto. Looking forward to my next purchase.

I just bought a beautiful used Lexus IS 300 from Stephen De Silva at Lexus on the Park. Nothing but high praise for Stephen and the entire buying experience from start to finish. Everyone that we had contact with at the dealership, went out of their way to make us feel comfortable and welcome. The best car buying experience I have ever had and I've purchased at least 12 new cars over the years and a few used ones. When you combine the reliability ratings of the Lexus and the buying experience at Lexus on the Park, this deal was totally TOP LEVEL.

Thank you Stephen and Lexus on the Park
Ross

I drive a long way to have my vehicle serviced at this dealership. I did buy the vehicle there but I keep coming back because of the incredibly efficient and friendly service. I dealt with Brian this time and he was professional, courteous and accommodating to my schedule and 'extra' requests. This is my second Lexus I have had and used Lexus on the Park and I can't say enough about the place!!

A bit difficult to get to because of the Eglinton LRT and next door condo construction now. Very friendly staff.

Wanted to publicly thank Cedric for this amazing service when buying our 2020 RX450h. From our initial e-mail contact Cedric was extremely responsive and helpful. He totally understood what we were looking for in order to close the deal. I highly recommend this dealership to anyone looking for a Lexus.

We had a wonderful car purchasing experience with Andrew Thomas and his manager Sean. Andrew went above and beyond to cater to our needs, and got us a beautiful Lexus GS350 that we did not regret purchasing. The team made sure we are satisfied with the car even a few months after we got it! We wholeheartedly recommend everyone to check out this dealership if you are in the market for Lexus, and we are definitely going back for our next one!

We purchased a new vehicle from Lexus on the park and had an awesome experience. Ricky the sales associate was very professional and answered to all my questions. Front desk associates were very helpful. Thanks to Anika, Luanne and Ricky :)

My experience at this particular dealership was exceptional. I didn t feel pressured or uncomfortable as you usually would when purchasing a vehicle. I personally dealt with Fadi at Lexus on the Park and he was great through out the whole process. I highly recommend going to see him. Making a big purchase can sometimes be stressful but he made my experience just the opposite. Thank you Fadi, i love my new ride!

I visited the dealership and Cedric Meschino went out of his way to help me with my request and was very knowledgeable.

Arrived on site looking for a specific Lexus, used. I advised them when the next one passes through give us a call. Needless to say they never did. Yet I see many of them there.

Purchased a car from Andrew at lexus on the park and have had no regrets. Excellent service without any pressure. 10/10

For many years I have I been able to drive a Lexus vehicle. When service is required it's a very simple procedure to make a call to the Lexus on the park dealership and the appointment is made around your time frame. Once there, you are greeted by an employee who gets all the pertinent info and suggests you have a coffee or a snack in the cafeteria. Vehicle is almost always ready on time. All in all it's a very satisfying experience. So much for service , the sales department is low keyed but extremely professional.Again,all in all, the sales and service department is a very pleasant experience.

Fantastic experience overall!! Picked up our new 2017 Lexus RX 350 this week. Never imagined that we will test drive a car and book it the same day and pick up the car within 48 hours. A special mention for our sales rep Alex and the sales manager Anthony who did everything possible to accommodate us at the last minute. We thought we would be grateful if we got a chance to test drive the car since we reached 30 mins before the closing time. But they both stayed back for 3 extra hours making sure we understood all the features and that we make an informed decision. Alex also offered to take me for another test drive just to make sure I was making the right decision. The team was very accommodating during the delivery allowing us to chose the best possible time slot after work and made sure to go thought most features and tutorials before we drove out (again an hour after the closing time!!). Alex called me 3 days after the delivery to make sure everything was alright with the car and to book another appointment during the weekend if we need to go over some more tutorials. Best experience overall!
Keep up the good job guys!!

Great service. Took my car in for a recall and to check for tire leaks. Brian took care of me today. Great service from others in the past as well.

We just purchased a new 2020 Lexus NX300h , my wife wanted a Blue one, and we looked everywhere but there was none available with the package that we wanted until we came to Lexus on the park. Our sales rep STEPHEN got to work immediately and sure enough he called us the next day with the good news, he found one and he came through with the delivery on the exact day of my wife's birthday.That was fantastic. Thank you STEPHEN and thank you to the all Lexus on the park team.
A special thank you to CHRISTINE, the delivery specialist, she explained all the functions of the car and always available for any questions. THANK YOU
Maria and Antonio

Recently brought my car in for a scheduled service. I couldn't stop myself from writing a review, not for the service quality, but for Mr. Gregory Mugford. He was absolutely welcoming, inquiring what my needs were with regard to the service, and even dealt with me with a smile when i bugged him twice to sent me the service documents via email. This is my second pleasant experience with him and i would love to meet him next time when i come in for a service. I should say, he knows how to exactly deal with the customers. (Great job Man)

Great dealership! Fadi was a great salesman and ensured that we got the best price possible for our car. Highly recommend Lexus on the Park to anyone.

Was looking for a used vehicle to purchase and couldn't have asked for better service. Cedric was attentive to my needs and understood my limitations. Compared to the hassle that I went through at other dealerships, I couldn't have asked for a better experience!

Wonderful environment, very helpful service team. Excellent product.

Thank you so much to Mark Easton and his team and Lexus for a fantastic experience!! I love my new car and you treated me like a Queen. I also want to mention how great Christine Nam was. Without her I wouldn't know how to work have of the amazing features in my new NX. Last, but not least, thank you to Stefani Kossingou for assisting me with administrative details. You were knowledgeable and efficient. I would highly recommend this dealership. Their staff goes out of their way to make sure you have an unforgettable customer service experience, each and every time you visit. I look forward to doing business with the for many years to come.

I was in the market for winter tires on my NX200, after checking a few other dealerships including where I got my car,I decided to give Lexus on the Park a call.
I must say it was the best decision I made that day, as from the moment my call was answered to the installation of my tires the experience was nothing less than perfect.
Ali the lovely and very pleasant salesperson who took my first call was outstanding, her level of courtesy and customer service was beyond superior, she made me feel very comfortable knowing she was doing everything possible to not only get me the best price but also to have the work done as soon as possible.
Upon entering the dealership the feeling was exactly the same as on the phone, from the warm and friendly greeting of Marlon the service advisor to Cathy who immediately offered me a coffee, and lastly to meeting Trevor the General sales manager and a very pleasant gentleman who took time to introduce himself to me.
This is what outstanding customer service feels like.
Lexus on the Park your service was excellent.
Thank you Ali, Marlon, Cathy and Trevor for making my experience a great one.

Amazing Staff!!!! Professionalisim 5.0 Stars. They know what they're doing. Very professional, organized, vibrant.Amazing Lexus/Toyota detailer on site. Also had spoken to one of their Lexus dealership consultant Cedric Meschino in helping me choose a suitable vehicle along there many luxury SUVs, coupes and sedans.

Good service depending on who's there to serve you. Like most "luxury" brand stores, people who work there have an attitude. You know it's not just a dealership. A little on the cheap side, have to ask receptionist for hot chocolate packs for the machine, as staff tend to dwell into service offerings purchased for customers. But when it comes to food - we already know - there are no rules

We made the switch to a Lexus truck last year and we will never turn back. Not only do we love the truck but this dealership has the best service EVER. We have mainly dealt with Alistair. He is pleasant and always with a smile on his face. I would have no hesitation referring Lexus on the Park to anyone.

No matter when you call them they don't answer the phone. You have to leave a message and then at some point they get back to you. It takes forever to see someone when you bring your car in. They keep you sitting around forever. It can take a while to pick up your car too.

I have previously purchased both Toyota and Lexus Vehicles at this dealership and had always found them professional and reasonable to work alongside. I initially went in for some body work repair and when they costed it out, I asked Sean to provide me with an estimate of value in the old Lexux. Sean then CAREFULLY led me to an array of vehicles that could suit my current needs and after returning home to think about a decision without any pressure, I returned and made a purchase on a new Lexus and traded in the older model.
Pick up was easy and Josie Allen was very helpful in getting me on my way after explaining some of the current features that my older vehicle did not possess but which the new vehicle certainly did. I will be returning to Josie and the full story of the car's potential could not be grasped in one sitting.
Thank YOu to Sean and Josie.

I have been driving Lexuses since 1989 and have always been a pleased fan, delighted with the reliability and comfort of the car. My wife and I recently visited Lexus on the Park to trade in my 2005 model for a more tech savvy model. We had a wonderful experience and wound up coming home with two Lexuses - a 2017 NX for me and a 2017 IS for my wife. Our Sales Representative was Tom Homewood who was tuned into our needs and our budget and who together with Sales Manager Trevor made our experience a very pleasant and enjoyable one. Tom , went out of his way to please us, often changing his schedule to accommodate us. He was very knowledgable about the car and very patient and helpful in so many ways. We were never high-pressured in any way. We would highly recommend Tom, Trevor, Rene and Josie and the entire Lexus team at Lexus on the Park for making this a fun and exciting experience.

Thank you everyone at Lexus on the Park for the best sales experience I have ever had. This is my 2nd RX350, I have to admit I test drove a few other makes before purchasing it, but once I drove the new 2017 there was no doubt in my mind that I would own another one. Alastair and Mark are truly the best!! Thank you all so much. Susan Booth

I would like to give my review of the top-notched service provided by Fadi Zaatar, Sales Executive.
I recently bought a Lexus GS350 from Lexus On The Park handled by Fadi.
From the initial enquiry of the car, then the test drive and the closing of the deal to the final delivery of the car, every fine details, things that I may not even aware of, were all well taken care of professionally by Fadi.
I appreciate the excellent service provided by Fadi and would highly recommend Fadi as well as Lexus On The Park, to anyone who are looking to buy a Lexus car.

I would also like to thank Christine Nam, Delivery Specialist for her detailed explanation of some of the advanced technical features of the Lexus GS350 that I bought recently at Lexus On The Park.
I can tell Christine is very knowledgeable about the technical features of Lexus cars.
Her patient and detailed explanation really gave me a good start in enjoying the Lexus car.

Last but not the least, my appreciation to the rest of the team at Lexus of The Park, who prepared the car in pristine condition ready for the delivery to me.

Purchased a new ES 350 today from Lexus On The Park. This is my 4th Lexus I have bought but never from this dealer, even though the location is close to where I live. Sean Shalchian was the Sales Consultant I dealt with and was excellent. To be honest I had looked and priced the car at other dealers and told Sean that I did not think I would be buying at this store. Sean told me he was going to change the fact I have not bought there and said I will be buying at The Park this time .He went that extra mile to try and make me a new customer being honest and not pushy.

I had a Lexus to trade. Zafer Sharifi The Preowned Sales Manager handled that part. He was transparent right from the beginning looked at my car and gave me an appraisal . There was no BS from him and he also stated a deal will be made at The Park. I left the dealership that night and said I will need to think about it.

Anthony Trasmundi, The Sales Manager phoned me a few days later (yesterday afternoon) and was with Sean. He was successful after a long talk in luring me back to the dealership this afternoon. I went in saying, I do not think we will make a deal and I will probably buy elsewhere. Anthony ,Sean and Zafer all got together and discussed the situation. and all wanted me to be a new customer of The Park.

It Worked, I Bought. I would recommend this dealership to anyone buying a car. Dealing with all 3 of these people from the different Departments was an awesome experience.

Before buying elsewhere, give this place a chance. Very professional, not pushy in a relaxed atmosphere.

I have been a advocate / driver / owner of BMW for the majority of my driving years. My first visit to LOTP was with my partner who required a SUV for her staging business. (A previous unhappy owner of a BMW 3 series.) We were introduced to John De Sousa by another Lexus owner / friend. I can honestly say from this point on I was sold on their customer service. They way John and the Lexus team handled her trade in to upgrading her to a new RX 350 was exceptional. If I was a gambling man I would go all in to say that my partner will be a Lexus owner for life....
Here's the knock out punch...I may have failed to mention that my cars have been convertibles and the last BMW product I purchased was a Mini Cooper S Cab. I was determined to upgrade to a Mini JCW Cab but was so impressed with the LOTP organization from top to bottom that I now drive a RC 350 and will be in line for their convertible whenever it arrives..Thank you John and LOTP for your excellent service all around.

Excellent test drive and overview of features of models. Also breakdown of financials. Thank you Larry!

Love the atmosphere and sheller is a great sale representative!

My hubby Dave and I had been looking online for a specific combination of vehicle,year,model and color for approximately 2 months.One afternoon he was looking and up popped the exact car we had been hunting for.My husband Dave called the Lexus on the Park number and reached Benjamin Momayez
We live in B.C. and had been searching every province as well as the USA for the car of my dreams.
So when Benjamin was giving all the particulars to Dave in regards to this hard to find vehicle,Dave and I were thinking WE are not going to let this one go.
Dave and Benjamin did the dancin over the phone reaching an agreement on the price that worked for both of us.Then we waited for a day to decide how we were going to collect our prize.
We finally decided to have the car shipped by train, then transported via ferry to our island home.
Benjamin took care of ALL the arrangements.
Obviously we were a bit nervous about purchasing a vehicle over the phone sight unseen so there
were many back and forth phonecalls and texts with questions and such.
All the while, Benjamin was a perfect gentleman and very,very understanding of our concerns,dealing with every question and concern in a most professional manner.We were given a timeline as to when the car was to arrive as well as a description of how the car was to be handled on its journey from Ontario right to our doorstep on Vancouver Island.
We recieved our car 3 days earlier than what was expected and just as Benjamin had told us,the car was in pristine condition .
Dave and I had had a trip planned to visit family in Ontario 3 weeks after recieving our car and Benjamin had invited us to pop in and visit him at the dealership.
We did just that. We wanted to meet the fellow who had held our hand thru the whole process .
When we met this wonderful man,we were greeted with a loving group hug..
He was busy at that particular moment with another client and knowing we hadnt had lunch yet he graciously provided us with a voucher to have lunch at the onsite restaurant.
On our return with our bellies full,we had a chance to sit and talk with this man who now felt like family to us about our excitement and experience of our beautiful car.
Benjamin excused himself for one moment and on his return had the owner of Lexus on the Park, Allistair Baxter with him.
We were introduced to Allistair and again were treated genuinly with respect and not just another car out the door customer.
In conversation with Allistair about our experience Dave had mentioned that the car had arrived with some grease markings etc from the delivery people.
Without a blink of an eye and no questions asked.Allistair graciously suggested to us,to have the vehicle professionanally detailed at home and send the bill to Lexus on the Park.
Wow...
Altho this vehicle will be the last purchase for some time.
We would not hesitate to purchase another vehicle from these folks
They have shown us what true customer service and satisfaction is all about,with their above and beyond
performance.
Thankyou
Benjamin Momayez,Allistair Baxter and Lexus On The Park for the wonderful experience we recieved
in the purchse of our vehicle.

Dave and Roxy

Hi I bought a 2017 Lexus RX 350 from Catherine Park at Lexus on the Park and I would like to share my experience. She was very wonderful and helpful. She was amazing to help us out to purchase a RX350 smoothly. I recommend my friend and everyone who wants to buy a Lexus to see Catherine Park. She is wonderful. She will help you to be happy to get your Lexus. I am super happy meeting Catherine Park. She is an amazing woman. Any body wants to buy a vehicle from Catherine Park will be very happy. Thank you very much Catherine Park, I am very happy to purchase my car from you. Happy to meet you at Lexus on the Park.

I was in search in a new vehicle to replace my aging 2000 Odyssey. The other Lexus dealerships I had been to always started off with "what purchasing options are you interested in?" Lexus on the Park, and specifically our Lexus consultant Wei Wen, began the conversation with "How are you today? What are you interested in? We can talk after you have tried the vehicle?". This was so different from every other dealer approach. It completely changed the experience from 'fighting with a dealer' to 'learning from a product expert'. I throughly enjoyed the experience as I tried 2 different vehicles and was given time and information I needed to make the educated choice. I would highly recommend coming to this Lexus and looking for Wei Wen. The next vehicle I purchase will definitely be from Lexus on the Park!

The sales and service experience at Lexus at the Park is outstanding. Everyone I've interacted with (ie/Alistair Baxter, Kathryn Mackenzie etc) know what it means to provide exceptional customer experience. They are quick to respond to all my questions, they work around my schedule, and always provide service options. Every time I go to Lexus on the Park i feel like I'm their most important customer. I wouldn't buy a car anywhere else because I think the service experience is the most important part of the purchase. Thank you Lexus on the Park!

2008 Lexus RX400h is my 1st luxury vehicle purchase. I choose dealership & brand of car based on reputation; location & perceived ease of dealer service access. Lexus is an aspirational brand for myself & dealership has been very good. I got tired of dealing with car dealership service departments that despite customer loyalty seemed to be only interested in pushing service work either too early or unnecessary

Recently, the car I bought from this dealership was hit and scratched in a parking lot. I decided to text Andrew (the sales associate who sold it to me) to let him know and to see if he could do anything. He told me to bring the car in anytime and he'd take a look. I brought my car in later that week (without an appointment) and Andrew did not keep me waiting, he serviced it right away and the scratch looks a lot better now! Such amazing service, a lot of dealers stop caring about the customer after they've made the sale, but Andrew/Lexus on the Park continue to provide great customer service well after the sale. I strongly recommend coming in and asking for Andrew, he will take care of you long after you buy your car, he definitely cares about the quality of your car as well as the customer, he's ready to help whenever (I hope they pay him overtime for all the texts I send him for help after hours!). From my purchase to months after, it's been a pleasure to work with this place.

I bought my Lexus NX200t from this dealership. They were amazing, and tending to my every need and concern right up to me signing the deal. The second I signed the deal, they lost sight of keeping a customer happy. They were after selling the car and that was it. The car payments are not something small, it's a huge chunk of my pay that goes towards covering it. As a new and young car owner, I had many concerns. Initially the car was under my dad's name and due to our own needs, we wanted to change the lease to be under my name. It took me several unanswered emails, phone calls, and appointments in the span of three months to finally meet someone to take care of this. It shouldn't take me three months to get a lease transferred. The response they provided for the delay was that they were getting their wires crossed as to who was calling me back. When I went to meet someone regarding this, they were either too busy to see me or not in that day. Finally, three months later, the lease was transferred over. I let it all go as I just wanted to be done with this issue. Now, a year later, I am back at the same point. I am trying to reach someone who can guide me regarding my Titan coverage, and again, no response. Yet another day has gone by with no call back from any of their financial service managers. I have left messages for Lazar Lazarovski to call me back regarding this issue and he has not called back to address my issue. I would not recommend buying a vehicle here, they only care until you sign for the car. They won't be there when something goes wrong or you need assistance. Please reconsider buying a vehicle here.

We just purchased our 2nd vehicle from Lexus on the park. Our sale person Fadi Zaatar was very easy to deal with and went out of his way to ensure the sales process went as smoothly as possible.

Manager John De Sousa was also very helpful and made sure all our needs were met. the turn around time on delivery was phenomenal!!!

Sherriann Raynor also went above and beyond in making sure we understood all aspects of our new purchase and what additional options were available to us.

I highly recommend Lexus on the park as there sale & service staff always exceed our expectations.

Purchased 2018 IS350 FSport. Absolutely love the car and Mark Easton was a terrific salesman to deal with. Highly recommend dealing with Lexus on the Park. So happy with the gorgeous Burgundy interior.

Great experience dealing with Kevin Loth and Rene Dhinsa during the recent purchase of my Lexus from Lexus on the Park. They answered all of my questions, and were very attentive to my needs. Thanks again and I will definately do business with them again.

I have been dealing with this dealership and its predecessor - and Brian Mitchell -since the late 1980's. Service has always been to a high level of customer service with complete satisfaction. This is why my family, friends and associates keep returning.

Traders in Persia do believe on that "Selling is not the end of a deal, it is the beginning of a commitment". Thank you, Ms. Scheller, for your commitment and following up after sale. #LX570