Jennifer Huang

Review of Lexus On the Park

Their process leaves much to be desired.

Their process leaves much to be desired.

In a span of three weeks, I had to bring my car back to Lexus on the Park 3 times. Although Lexus does a diagnostic test, they only troubleshoot the issue that was conveyed to them. I was having trouble with brakes so they only looked at that. Gave me my car back with warning lights.

Sent them an email conveying my disappointment in their service and was essentially told that it isn't in their process to look at things that wasn't conveyed. Honestly, I would have been satisfied with a note that they will review their process. I will now go out of my way to other dealerships when needing to service my vehicle.

Edit: in response to Lexus' response. Yes, the Service Manager responded to my email which I sent to him. He informed me that their diagnostic process is not to examine additional details. This leads me to believe that if there was a safety issue with the car, but wasn't conveyed to them, they wouldn't check or inform me. I can imagine the headlines "Lexus car crashes, leaves one critically injured a day after being serviced at dealership".