Amazing customer service when in person. But over ...

Amazing customer service when in person. But over the phone, not so much. I ve been trying to call for two days now and it seems as though no one works the front desk. I m actually calling them right now for the second time - it s 11:14am, Saturday. I called an hour earlier and the person that did pick up was more interested with the co-worker she was talking to. I can literally hear them talking about a transaction that was going on for nearly five minutes. When she finally remembered I was on the line, I asked for finance and was transferred to a long distance number that seems to not exist.