Lexus On the Park Reviews

This dealership is not a simple buy and sell relationship. It is an exceptional experience of a purchase, no one rushed us or pushed us to ink the deal. From the moment you walk in one feels welcomed.
The complete purchase experience is all about long term relation with both parties not just a simple buy and sell. I would and will be buying my next vehicle from them again and again.
After visiting 4 Lexus dealership for a vehicle of our liking RX 350 Sports 3, we ended up at Lexus on the Park, We were to Meet Weidong Wen, who did an awesome job in explaining the vehicle with the Drive test. We agreed upon a Purchase number and were greeted from John Desousa and Stefani Kossingou who took over for rest of the details of Financing. It was the most warm welcome we felt compared to the other 4 dealership we visited. The paperwork was swift and never did we feel pushed or rushed.
After a few days we went to pick up the vehicle and met with Rene Dhinsa Vehicle delivery specialist, who walked us through all the features of the Vehicle and kept asking if we needed more clarification or questions, he took his time and we are now enjoying our new vehicle. This is my 6th vehicle the other 5 were " here is the keys and the vehicle is in the parking lot, see you.
One thing is for sure I live 4 minutes to a Lexus dealership in Kitchener and went to Lexus on the Park to purchase our new vehicle. That should summarize a lot.

wide selection of vehicles ..good follow up service

Having just picked up my 6th Lexus from this dealership, I just wanted to pass on a short review as to how consistently good the service is at this dealership. Nick, Kathryn and Josie were all fantastic!

Thanks Alistair for running a dealership that makes it so smooth and convenient to trade up to a new car every time!

Rented a car from Discount Car Rental situated inside Lexus On The Park, and was given great service! Very courteous staff!

As always great service today at Lexus on the Park. Good advice and I was kept well informed. Thanks for the great service I ve come to expect.

Recently contacted the dealership about, a particular pre-owned. I was put in touch with Sonia. Let me just say what a fantastic consultant. No sales pressure tactics, very well informed, and incredibly polit.

Terrible and irresponsible dealership. I get CT200h 2 years ago at lexus on the park and use their auto cash wash service all the time. 3 months ago when I went to do the car wash as usual, my front window was broken by the cash wash machine.
I reported to Lexus on the park right away and was told they were not responsible for any car wash damage, even if it is made by their own car wash system. They even tried to argue that damage was there before. Eventually I spent hundreds on a new, no-name window.
I will not recommend anyone to get a car here.

Fantastic staff...very helpful. I've been to a lot of dealerships, and this is one of the best. Clean, courteous, and professional.

Just want to share my wonderful experience with Kevin Loth at Lexus on the Park on Nov.28/18 with the purchase of my 2017 Lexus RX350.
At the start of our encounter, Kevin was completely forthcoming with the fact of what was available to meet my requests for the type of Lexus I was wanting to purchase.
I was already the proud owner of a previous Lexus vehicle and was wanting to stay attached to the Lexus family.
Kevin's personable approach was greatly appreciated. His informative explanations were a great help with the decision I made with my choice of Lexus. Kevin's humour was super in that I felt relaxed during the negotiation.
Not feeling pressure with such an important decision, our salesman/client relationship was very fruitful and rewarding right to the final steps of my purchase.
I drove away with a warm confident feeling with this important transaction under my belt.
I am a very satisfied customer thanks to Kevin's amicable approach to salesmanship.
What a great asset Lexus on the Park has with Kevin Loth on the sales team!!! Carol Malvis, Barrie ON

I had the best experience dealing with Weidong Wen and his manager as well as the service people at Lexus On The Park. They were great dealing with my needs and wants in a Lexus. Would highly recommend them and I will be bringing my friends there from now on.

One word Amazing! I look forward to my next visit to Lexus On the Park. The staff are nice and always professional, Service Advisors are thorough . Cedric is my salesman and he has what it takes to maintain customer loyalty. He is proactive and very knowledgeable about the vehicles and resources to get information when I need it. I would recommend him to anyone.

Incredible service from sales team. Have bought multiple cars from John De sousa and keep coming back.

Bought my Lexus RC F from AJ. He provided excellent customer service and I would highly recommend doing business with him.

The service at Lexus on the Park is unrivaled, simply the best in Toronto.

My husband & I are from the Niagara region & decided to purchase the vehicle from this dealer. We were met by Connor Houston , our sales rep who went "above & beyond" excellent customer service. Thank you Connor for making our car purchase experience a memorable one!!

Was helped by Kevin at Lexus on the Park. Amazing customer service and such a great person to deal with. Not pushy and really wanted to help me find a car that I loved. He did but unfortunately he wasn't able to get within my budget. When I did find the same car at another location, I let Kevin know and he was so happy to hear that I got my dream car. Would highly recommend working with Kevin. He listens and tries to help you find exactly what you need.

Leased Lexus IS 300 from Lexus on Park. Had delightful experience with sales, Ali Brisson who was a real pleasure to work with, not only was she obliging but she delivered on all things she promised. Financing dept , plus delivery coordinator were all pleasant & easy to work with. Chose Lexus on park for location but pleased with service overall. Dr B King

It was great & satisfied experience from quote, trade-in my past vehicle and special deal for me. Fadi Zaatar has great personality and very helpful throughout my entire experience. He is extremely knowledgeable and a great person to work with. I highly recommended seeing Fadi when you are looking for perfect Lexus.

Great people to deal with. The service is fantastic. Koodos to all the guys and women in service. The people in sales are also great to deal with.

I would like to thank Fadi for our latest purchase. The transaction was dealt in a very professional manner and Fadi was great from the initial visit to the dealership to the delivery of our car.
Thanks again !!!

Stopped by lexus on the park this weekend, and was pleasantly surprised. Great facility, and friendly staff. Cedric was exceptionally helpful and diligent in providing all the information I was interested in! Thank you Cedric. I look forward to returning, and making a purchase.

The employees of this Lexud dealership truly understamd customer service.

I had an phenomenal experience with everyone at Lexus - Steven the sales representative gave me the best options in the most professional manner - He went out of his way to ensure that I was completely satisfied before I made the commitment - Sherry, Luana and Christine contributed to the super experience. Lexus on the Park is extremely lucky to have associates such as these. Completely satisfied and happy with my purchase.

Benjamin Momayez: Excellent service
This was our first time at Lexus on the Park. We were shopping for another Lexus as our old one had 480,000km and was 14 years old! Ben was very friendly, professional and extremely knowledgeable.! He answered all our questions. His service was impeccable, making sure that all our needs were met Michael and I really appreciated his personal attention to all the fine details! Thank you Ben for making our purchase and experience flow so easily, and effortlessly. We are loving our new Lexus, it is so comfortable and luxurious! Mary (Marishka) and Michael Glynne

I recently purchased a 2010 Lexus RX450H hybrid SUV and am sharing my buying experience. I was not prepared to make a decision that night and was very impressed with Andrew. Not only did he take the time to do a highway drive with me; but back at the sales office, we reviewed the mechanical history and several times he went to the service department to get answers. I never felt pressured and I also have to give credit to Sean Johnson who gave me a fantastic price for my trade-in, a Ford Fusion hybrid with 320,000 km. Part of my decision to make the purchase was the sense of care I got from the dealership, as the SUV was serviced at Lexus on the Park. I met with Greg Mugford the service advisor and sensed he had a lot of pride in maintaining the vehicle. I even brought in the 'recalls' from Transport Canada and these had all been taken care of. Also I never felt any pressure from Lazar Lazarovski the finance manager when showing me the extra coverage if I wished to purchase them and a day later I decided to purchase the rust module after researching this on my own. So if you want a great experience without pressure, Andrew is your salesperson to go to and Sean is more than fair with his final approval of the deal. I highly recommend the team at Lexus on the Park.

Great cars and great customer assistance. Fadi Zaatar was the salesperson who handled our request. Fadi was knowledgable and extremely helpful. Found us the exact car that I had been looking for, explained all options and helped us choose the best for us. Never felt any pressure or sales trick; instead, Fadi was like your closest friend who gives you the best advice. Even when we insisted on replacing a minor fabric part of the interior, he managed to get it done within 2 days. Gave us a good trade-in deal too. Highly recommended place.

The niceties at LOTP end when the sales transaction is complete. The PDI was not done when I went to pick up the car. The car was delivered with less than a tank full of gas. When I got home, I noticed scratches on the rear bumper and when I called, I was told that there were no scratches when I took delivery of the car. The General Manager and the General Sales manager didn t have the decency to respond to my email.

Fadi was very patient and thorough as he explained the lease process. My emails about details for closing the purchase were answered promptly. He successfully retrieved cd"s left in my trade-in. Fadi was very polite and went out of way to secure the exact model and version I desired, despite the scarcity of inventory, reserved on its way from Japan. Thanks Fadi!

10 stars for you,

Received an awesome customer service from Mr. Abid Shivji last week when I went to Lexus on the Park. I don't have any appointment with him but he took me right away and answered all the questions I have regarding my warranties and service package. Aside from that, he was the only person who was able to tell me where I should go for future services which was my issue since I bought my Lexus from Toyota on the park. I definitely felt the LOVE. That is what you call quality customer service, understanding your client's needs. Keep it up! muahhh

i had my car serviced there and found staff to be outstanding!! they are very professional and go out of their way to make u feel prized. my favorite lexus dealer by far.

Both myself and my wife have had the pleasure of dealing with Larry Danziger in the purchase of our vehicles from Lexus on the Park.
He is such a professional and he looks after everything, all the details. He covers it all. I will definitely deal with him again when we change vehicles.
He is a 'mensch"

I had the pleasure of working with Tom Homewood. Tom was an absolute pleasure to work with. He always welcomed me with a smile and had energy and passion that was contagious. Tom went above and beyond to make sure I got everything I wanted while staying within my budget. Thank you Tom and Lexus On The Park!

Had a session with Josie Allen to review the features of my new RX350 on January 25th, 2018. Josie was very knowledgeable, and extremely patient with the many questions I posed. I left feeling more confident, and I'm enjoying this new purchase even more so than before. Thanks Josie, your knowledge and pleasant demeanor were greatly appreciated!

Kevin Fam is an amazing service advisor! He is honest and honestly provides the best customer service. He goes above and beyond to ensure that his customers are taken care of and happy.

I came to get my GPS fixed. He booked the appointment and ensured everything was ready to go for Saturday. Very happy with the service. Highly recommend going through him and getting your service completed at Lexus on the Park!

Great customer service, just recently bought a vehicle through Andrew! The entire sales team and staff at LOTP have been extremely helpful and professional. Recommend anyone thinking of purchasing a new/used Lexus to visit LOTP and ask for Andrew, you won't be dissapointed!

My wife and I visited to learn about our options in the Lexus line and spent a few hours with Lexus Consultant Kevin Loth. Kevin was extremely accommodating in every respect. We test drove 2 vehicles and learned all about the relative merits for us of different models and financing options. Kevin, you were great, hugely well informed and we felt comfortable with you through out. Thank you Kevin!

Absolutely amazing level of attention and professionalism when we bought our RX350. Rene Dhinsa takes car buying to the next level as he took the time to make sure we bought the right car for the right deal. This dealership and Rene really demonstrate the quality of the Lexus brand.

I would like to take this opportunity to thank the salesman. David Lee, for his excellence customer service, patience and professional assistance.

Went into Lexus On The Park knowing that I probably wouldn't purchase the vehicle I came to see but Fadi helped made sure that wasn't the case. From the moment I stepped in the IS250 he made sure I knew what I was in for and what to expect with this vehicle. Very transparent and knowledgeable rep that ensure that I got my way with the purchase. Lexus made the purchasing process as smooth as possible. Definitely confident in my purchase. Thank you Fadi.

Just bought a used car here. I love the vehicle, I got a good deal and they did a thorough safety and cleaned the car up nicely as expected. However, my experience trying to pick up my car was horrible. The salesperson I had, Fadi, stopped paying attention to emails after I put down a deposit so didn t see when I requested new plates instead of a transfer. They went ahead and transferred my plates in the wrong name (even though the financial adviser Sam said they were getting me new plates days earlier) so when I arrived, I had to wait for it to be fixed. They told me it would only be half an hour and I ended up waited for 2 HOURS with no updates at all. None of my calls were answered and Sam didn t pick up my calls until the car was actually ready, and even then, he took another half an hour to come get me to organize payment. Fadi didn t even contact me until I already had picked up the car. Just very disorganized and unprofessional, it felt like I was only constantly being contacted and updated until I put a deposit down, after that they didn t care because they had the sale. I wouldn t have been so upset if they had just told me the truth about how long it would be. I also overheard someone else s pickup being messed up. Wouldn t buy a car here again. They apologized only to ask me to remove my 1 star review.

The Radio and navigation system of my 2014 Lexus/IS was damaged after the installation of a new battery by CAA. Mr. Asif from Lexus on the Park was able to find the most inexpensive way to get it fixed. He was very helpful and knowledgeable. He ordered the part needed within the time frame he promised and had it installed. I was very happy with the result. Thank you for excellent service, Asif.

Exceeded my expectations. Sales person was the consummate professional. Other dealerships should take note. As a female I was treated with the utmost respect. Other dealerships could learn from this company.

Have been dealing with Greg Mugford for a couple years now and honestly have never been treated so well, I can explain my issues the best I can and if sometimes they don't come out Greg understands and fills in the blanks.
He always has the right thing to say and he really makes my wife and I feel comfortable with what needs to be done.

We have had a lot of cars over the years and have dealt with most car dealers from BMW, Mercedes, Even Toyota.

Nothing comes close to the service we get from Greg.

Thank you Greg.

After visiting multiple Lexus dealerships in the GTA, Lexus on the Park started on a positive and professional note with the receptionist and staff greeting us with a smile.

Kevin was our sales rep, he took the time to go through our needs and provided us with some options. I think it was his calm demeanor and non-pushy attitude which caused us not to haggle much on a deal and we closed the deal within the hour. Ask for him, he'll take care of you guys.

When we picked up our vehicle, Christine took the time to go through all the features extensively. She even advised us to call her if we had any questions in the future.

In all I haven't seen a dealership with the level of detail, professionalism, and product knowledge. They are No.1 for a reason; the employees are trained properly and take pride in the quality product they represent.

Service is super friendly, while leasing process was smooth, fast, efficient. Great dealership!

A++ The sales and service experience at Lexus at the Park is outstanding. Sales representative Andrew Thomas is a great person, very friendly, he explained every single detail about my RX350. Finance manager Lazar Lazarovski offered me the best option available for me, very professional and knowledgeable, the best of the best. Delivery specialist Jesie Allen explained all the features of the vehicle in details, I don't even have to open the manual.
They know what they are doing and they are doing it excellent.
I love LEXUS, Lexus On the Park & my RX350 F-SPORT
Thank You

Such a waste of time and a rip off. One of the sales people contacted me regarding an inquiry i made about one of the vehicles they had in pre owned lot. Made me sit for 20 minutes just to low ball me an unbelievable offer for my trade in. Never again

I've just completed a 4 year lease of an RX 350; I originally bought my first Lexus from them in 1993, (from Scarborough Lexus, before their move). Have owned a Lexus ever since, but not always from them.

Their service has always been outstanding, with problems (usually minor) immediately looked after in a friendly and professional way. I would recommend this dealership with no qualifications.

Noradix

Excellent service at Lexus on the Park and I most definitely recommend for others thanks to my salesperson Andrew Thomas! He was very helpful and knowledgeable, he has a great service background before he entered into sales and was able to answer all of my questions. Andrew always picks up my calls and has made me very happy to purchase my 2016 IS300 instead of the the Audi I was comparing to. I highly recommend Andrew as a salesperson! Thank you for everything.

Went to Lexus on the Park on a family friend's recommendation. Was hooked the moment we saw genuine efforts to arrange a lease on the nearly new 2017 Lexus rx350 blue car that we chose despite the fact that we are newcomers here in the country. From then on kept on liking the people there more and more- had a great time with Peter, Stephanie and Christine-look forward to more.

Fantastic place, great customer service!
This dealership was top notch! Rene Dhinsa went above and beyond to make sure my RX-350 purchase was seamless. He gave me suggestions and his advice, but was in no way pushy what-so-ever. The after sales service was even better. Rene was always available to answer all my queries. i would recommend this dealership (Rene in particular) to anyone who is looking for a new or used vehicle.

Altaf Noorali

The best ever Kevin Fam. Caring, Kind, always running to get things done efficiently. Kevin is my God saviour. Kevin talks to you to make you feel extremely comfortable but his head is in the business of the company. Kevin is simply the best.

I recently purchased a car from Lexus on the Park and was impressed with the overall enlightened atmosphere and the attentiveness and professionalism exhibited by the staff. Kevin was more than helpful getting me into the right vehicle.

SJ, Toronto

Loved my experience at Lexus on the Park! Alex Thomas was absolutely amazing to deal with. He responded all my calls, emails, and texts promptly and checked in during each step of the process. I would recommend Alex and Lexus on the Park to anyone looking to purchase a new car. Everything truly exceeded all my expectations!

NEVER GO THERE!!! I wish there was a 0 star option, as well! They easily ignore their customers . Horrible experience!

Greg Mugford along with Kate and Shanice in service have always displayed an excellent level of professionalism and commitment to the client. I have dealt with Greg as my service advisor for my Lexus RCF from day one and have always had a great experience doing so. He's always gone above and beyond to provide any accommodation and has become a personal friend in the process

I recently purchased the new NX300 back on Nov 2017. The overall purchase experience was amazing, Steve De Silva took care of everything from the initial order in Sept 2017 to the final delivery in Nov. I would strong recommend Lexus On The Park for anyone in the market for a new Lexus.

This is an update to the review below and it refers to service experience I have had with Lexus on the park. I found it so difficult to get an appointment at Lexus on the Park I actually never had my vehicle serviced there after the first free checkup. I had it serviced by Toyota ..... Just as good and way cheaper. At Toyota on the Park they refused to do it but you can go to any Toyota dealer who doesn't have Lexus in house and they are happy to help. Recently I received 2 recalls from Lexus so took them back to Lexus on the Park and at the same time paid for a basic service (they check a bunch of stuff, rotate the tires, and oil change). It costs 328 + tax just for that. Than on top of that there was a fuse blown for the cigarette lighter. $50 to replace a 50 cent fuse you can buy at Canadian tire. The brakes are squeaky when I back up and have been since the car was 7 months old. They told me that even though the car is still under warranty and the brakes had lots of wear left ( only 31k) I would have to pay almost 300 to have them 'serviced'. I guess the warranty doesn't cover much? Anyway I don't know all Lexus dealers nickel and dime like they are desperate for money but it is annoying. Bottom line... $ 528 for an hour's work really. I will continue to go to Toyota in the future. I do want to ad that this negative review doesn't reflect on the individual (service consultant) who booked me in. He and the mechanic were both very professional. I am sure they are just following guidelines from management. If not for them I would have rated 1. Bottom line.... Lexus is a beautiful car and not much goes wrong but when it does don't expect much help... 4 year bumper to bumper warranty means very little it seems.

Purchased a new 2017 RX350 . Kevin Loth was our rep and was able to find one being produced at the factory in the exact colour and interior we wanted. Didn't expect this so late in the year. We were promised delivery within the week after production week and in fact the car was at the dealer the DAY AFTER production. Fantastic customer service all around , which included training on the new vehicle. As a small business man in a busy environment I know how hard it is to maintain the level of customer service i got from Lexus on the park. Not only did we get a fantastic vehicle at a great price, but we truly felt special . Kevin is just a really personable individual and we liked and trusted him. Kevin and the staff made our buying experience wonderful. I can see why Lexus on the park is number 1. :)

I had the worst experience there. We bought the IS 300 from them and Thomas told me we have a promotion on this car, but you can get the car 3 weeks later since we have 3 of this car in our inventory in Toronto. At the end we noticed that the inventory was messed up and they had to get the car from Japan with out letting us know and it takes more than two months to be here. From the first day they lied to me and I had to get my money back since no one even can promise me that I am getting my car even after two months.
Sorry but I will never get back to them and never suggest to anyone to go there.

Wonderful service, Nicole Comefoot was very helpful as well.

I bought Lexus CT200. Andrew Thomas was my sales consultant. He is really an honest person. We had a wonderful buying experience. Great person to deal with. Replies promptly and easily approachable. Goes above and beyond when comes to customer service. My next purchase would be at Lexus On The Park. I would highly recommend buyers to ask for Andrew.

We are so happy we came to Lexus on the Park for our new purchase. Everyone we dealt with (sales, finances, product specialists, front desk, sales management) was professional, respectful, courteous and pleasant to deal with. AJ particularly went out of his way to ensure that our experience was positive and his knowledge of the car made this decision an easy one.

From start to finish we were well taken care of and highly recommend the team at Lexus on the Park!

Sonia was absolutely the best!! Very Honest and helpful. If you want to work with a professional and kind person , She is the one!! Definitely recommend her. Thank you for your help :-)

I leased my car and was helped by Fadi Zaatar at Lexus on the park. He is such a great person to deal with. He was helpful and knowledgeable and had a great experience. Thanks again.

It was so nice to buy a car without getting stressed out or annoyed. Benjamin was pleasant to deal with (thanks!), and we left feeling perfectly satisfied with the vehicle we purchased and the price we paid. Such a beautiful dealership as well - would not hesitate to recommend it to my friends & family. Thanks!

This is my second car from this dealership now. Unfortunately, I've had a nails in the tires during my ownership of both cars, but both times this dealership accepted my immediate walk-in to fix the problem.

I want to call out my advisor, Greg Mugford. The reason I insist on Greg helping me over the past 5-6 years is because he always has a wonderful attitude an gives me very honest advice for my car maintenance that I truly value. In addition, he also has a way of alleviating any worries or concerns.

Greg, I want to say thank you! You are amazing!

For the second time I had a nail in my tire, I also want to thank Marco for immediately assisting me with a can-do attitude, despite it being near the closing time of the dealership.

My service had fallen behind but Abid and Greg and the team not only brought me up to speed but the car runs the same as when I first got it. Smooth and silky and spotless inside and out! Great job Lexus on the Park.

I just purchased a car from Lexus on the park. Great experience our special thanks to SHELLER our sales person. Great attitude, attentive and understanding. Thank you Sheller. Great job.

This year we bought a second car from Lexus On The Park.

Andrew Thomas was very helpful with the sales and delivery process, and Christine Nam gave us a full tour of all car features and controls.

Excellent team and pleasure to deal with.

Excellent service. Dealt with BOB Gilbert and he was so professional and friendly. He put the customer interest before anything which made our buying experience pleasant. Every single employee that we interacted with were friendly, helpful and courteous.

My recent experience at this dealership has been positive. Directly dealt with Stephen DeSilva and he took time to explain the details of the purchase. Excellent and a professional service.

I purchased a pre-owned Lexus a few weeks ago and the service was wonderful. Generated by a web inquiry submitted by a relative, Yama Fazli had 2 vehicles ready to be shown + ready for a test drive within a few hours. Yama was well versed about each car model, customer service oriented and very efficient. Purchasing a car is overwhelming and the Lexus team made it less stressful. I would like to send thanks to Stefani Kossingou, the Sr Finance Manager, who was particularly helpful with this piece. Upon picking up the vehicle, it was a pleasure to spend time with Josie Allen to go over all the 'how to's' of the car. I forget mostly everything she told me and look forward to contacting her again to go over things. I highly recommend visiting Lexus On The Park for your next car.

Just purchased the 2021 GX460 executive..This is my 2nd vehicle with them.Sonia was my sales manager and she did an awesome job .Thanks Sonia for such awesome service..I would highly recommend this dealership if someone is buying a Lexus.Their team is really professional....Once again much appreciated excellent service from Sonia and Anthony...Cheers.

I would like to express my sincere and five star gratitude to Fadi Zaatar and Sam Rawlins at Lexus on the Park for their professional, friendly, patient and an amazing customer service. Both Fadi and Sam were very helpful and went above and beyond what I could have hoped for. An excellent experience throughout. Very happy with my vehicle, and the service I received. I would definitely recommend Lexus on the Park.

Fadi is the BEST sales guy in Toronto, very cool guy,he listen to your needs and go above and beyond to help you and make you an happy customer, I love this guy,just go see him, you won't be disappointed and you will drive away with a 2021 like me,happy customer

I bought a Lexus NX 300 from David Lee and everything about the whole process was excellent. In particular is the Delivery Specialist, both the arrangement and the person were outstanding. We had Josie Allen as our service staff and she is very very good in following up so far, both the in person briefing and the one-off inquiries I have made so far, both by responding via email and phone call. This is very important because there so much a new buyer can learn and enjoy more from this excellent Lexus car....all in all very good and highly recommended for others .....

I had my first experience with Lexus on the Park about a year ago while looking for a new car. I was immediately introduced to Tom Homewood, who provided us with a tour of the dealership and took us through all available options. I can't say enough about Tom as my sales contact. He was very knowledgeable about my options and provided outstanding service (which continues to date)! No pressure and very accommodating. After test driving the NX 200, I decided to go with that model. Tom went above and beyond to find the FSport and colour package I wanted, and had the car delivered from out of province immediately. Not only have I been impressed with the service at Lexus on the Park each time I ve brought my car back to have it serviced (and especially the fact that I could take a rental car out for the day as opposed to waiting around at the dealership), but Tom continues to follow up to ensure I am enjoying my car and to keep me updated on new options. Everyone at this dealership goes above and beyond to make this a very personable and great experience highly recommended!

Purchase a pre-own vehicle a few ago from Lexus on the Park.
Very unhappy with the deal and the way the car was delivered to me.
Sales person was very untruthful. Overall experience was horrible.
Have purchased a new vehicle from another Lexus dealership this year.
Would not recommend this dealership.

Bought 2016 NX 200 t . My experience was awesome with Ali she really took care of me and now and riding my vehicle. The best experience I have had at a car dealership. Thanks to Ali and lexus on the park for takeing care of me and the great service .you guys are the best.

Lexus On The Park has an exceptional group of staff that all work well with their customers and amongst themselves, just like a family.
There was an unfortunate situation that came up for me and it all worked out well for me after hard work from Fadi my salesman. He is one of a kind and proved himself after he went to bat for me to sort out this challenge. The situation was a very unusual one which I will not go into details, however I got a better deal!!
I also had the pleasure of working with both Anthony and Stefani they are very easy to speak with.
Fadi again, I appreciate all the hard work you have done and now we are in the home stretch.
See you Thursday just after 12 noon!!!

Bought my car here in 2018 but disappointing last service in late 2020. They shampood my engine (on a 2 year old low mileage car) and replaced wiper blades, neither of which was necessary. Did not give me measurements on an alignment allegedly done. Too much upsell; the basic charge for Lexus routine service is already very high. People are all very pleasant but I was disappointed with the very high bill. It was a little better when at least I got a "free" meal while waiting, but I understand that is not possible now.

Great dealership, very accomodating and very friendly. Highly recommended

I got my new Lexus from this dealership , Alexandrine was my salesperson who made a deal done that no one else could do in the other Lexus dealerships, with the high level of honestly and ethical conduct we closed the deal beyond my expectation in terms of time and price. I strongly recommend Lexus on the park as a dealership and Alexandrine as a salesperson.

In February 2020 I met with two remarkable individuals to purchase my first LEXUS. Peter Dcosta from Toyota on the Park was the most helpful, kind and professional with my purchase. I was very happy in my dealings with Zafer Sharifi who was also kind, understanding and professional sales manager at Lexus on the Park. Based on my experience with the service provided, I would gladly recommend anyone to your company.

I had a reservation for a rental car because my was at the body shop . The customer service was very bad. Didnt offer me any assistance to get picked up which is 5 minutes away from my place. I had to walk 30 min to get to there. When I asked what's the address. Telling me to Google lexus on the park. Couldn't understand his words at first. Very disappointed honestly

Worst service ever! Took my 2004 is 250 in because the inside of the car smelled terrible every time I turned my car on. Gave my car in for damage repair estimate and to change the cabin filter. 5 hours later when I came back they claimed that the car smells perfectly and they forgot to do damage estimate. I demanded that I still wanted to change the filter so it turned out that they were just out of them and I was not crazy! i prepaid for the filter and my father picked it up a week later and told me to drive by any time to get it installed quickly. Today I came by to get it installed and none would help me. Claiming that I need to make another appointment or wait until next available tech becomes available. Customer service treated me like i was a begger. I can take my car and money else where!!!

Had an amazing experience at Lexus On The Park. Me and my partner purchased a 2015 is250. Andrew Thomas was our sales guy and he was great. He worked with us to get everything in place and I haven't had any issues since. Would definitely recommend and even though this location is an hour from where we live, we'll make the trip again if ever needed, solely based on the atmosphere & customer service we recieved. Can't say enough good things about our first major car purchase / experience from Andrew at Lexus
On The Park

Stephen De Silva did an excellent job,he did an excellent follow up with persistence to get my deal. Josie Allen's demonstration of the new Lexus with patience was outstanding whereas DVP north Lexus didn't do for my previous Lexus. She took one hour to explain all the features of the Lexus and it was an outstanding service. Sherriann Raynor as a finance manager was very systematic and helpful. Overall I am 100% satisfied with Lexus on the park. If you want to buy a Lexus I strongly suggest anyone to go to Lexus on the park for 100% satisfaction.

Sales and Service at Lexus on the Park was great! Their sales consultant Scott was excellent. Stayed in touch with me periodically for over 2 months until the timing for me to purchase was right. Was never pushy or aggressive yet always helpful, responsive and stayed in touch so when I needed him he was there. He worked very hard to get me the best deal possible and delivered great post sale service afterwards. I did shop around even had quotes from
other Lexus dealers but they couldn t match the support or pricing received at Lexus On the Park. Their sale manager Anthony was also great at pushing the deal forward when I thought it may be too difficult for them.
Highly recommend this dealership, Scott and his manager Anthony.

My experience at Lexus on the Park exceeded my expectations the moment I walked in to the dealership to purchase my car. I was greeted warmly and within moments I was introduced to Kevin Loth who helped me get my car. Kevin's customer service skills are impeccable! Kevin picked up on what I was looking for, right from the get go and helped me through the process. Christine Nam wrapped up the whole process by going over all the details of the car very patiently with me. I felt valued and respected throughout the whole process. If you are looking to buy a Lexus, I would highly recommend Lexus on the Park!

Being a female purchasing her first car on her own (an experience that was important for me to go through), I ve dealt with a number of different dealers and vehicles. Through the process, I ve developed what I would like to call a healthy level of skepticism .
What that means is that when I read all the 5-star, wonderful reviews for Kev and this dealership I decided to not put too much stock into them and decide for myself instead :)

Every Dealer I ve been to see tried to make a quick sale and move cars of their lot by offering to amend / add on, convince me that I didn t really need what I was looking for, etc.

Kevin Loth was the ONLY person I spoke with who stated we will spend time getting to know what you need and drive as many cars as needed until you find what you re looking for .

Once I met Kev within first 15 min, I knew I was going to buy a car from him. If they didn t have the perfect car that day, he was going to find it for me.

Turned out that it took us only about an hour to drive few cars and for me about 15 min to decide once I found the perfect car for me. From there, it can only be described as the best most Harmonious team effort that I experienced. From Stefani and Lazar dealing with me on the finance side with infinite patience, Christine taking me through the best intro to every feature of my car to Samantha making me feel like the most welcome addition to the Lexus on the Park family I couldn t have asked for better.
And it s not easy to impress me to this degree! :)

This is why my suggestion to you would be not to make this your first stop when shopping for new or certified pre-owned cars. You need comparison points go to others and then come here as your last stop!

I was so pleased to be served by ALEX SON, he is a professional sales rep, not giving useless info like usually sales reps do, but he would answer all your questions until you have no doubts it is what you want. Plus ALEX got me a very good deal on their 3days promotion event.

I got RX350, 2017 and super happy with it. RENE was a delivery specialist and I had a hard time memorizing all the great features my car has! RENE was very detailed and showed me each button, signal and sign the car has.

Both Alex and Rene done a great job, and overall the atmosphere in the dealership is great, they would always let you get in first when you open the door, they would offer you coffee or tea and etc. I already referred my friends to Alex. Thank you guys again!