Elsie Wong

Review of Lexus On the Park

Just bought an IS350 from the fantastic team at Le...

Just bought an IS350 from the fantastic team at Lexus On the Park The service from start to pickup was truly impressive! Special shout-out to the amazing sales team, Anthony Trasmundi & Alexandrine (Ali) Brisson what a refreshing approach they bring to the table. They first seek to understand my lifestyle, needs, and desire; and then they took the time to guide and steer me to the car that best suit my needs. Instead of immediately steering me to the higher-end model (which I would expect most sales folks would do, given I told them both models were being considered), Ali actually suggested that I should first test drive the IS300 to see if that works for me. I am truly impressed with the professionalism and dedication she demonstrated to ensure I am making an informed decision. Ali also worked very hard to get me what I wanted, and presented different options based on my timeline. The whole experience was so pleasant and enjoyable!

When it came to pick up, the experience was just as equally impressive, Josie spent a lot of her time explaining the features to me, answering all my questions with a smile and being so patient with me as I attempted to figure out the mouse/controller. To top everything off, when I took out the owner's manual at home, I was so pleasantly surprised again that Ali has put little index flags on the manual so I can find things easily. Such attention to detail and her pursuit of excellence is unmatched!

There are at least two other Lexus dealerships closer to home, but I would definitely go back to Lexus On the Park and do business with Anthony and Ali again and again. Highly recommended!!

Thank you for the fantastic job! Lexus On The Park has clearly raised the bar for the industry!