Sorabh Garg

Review of Lexus On the Park

Very dishonest pre owned car buying experience at ...

Very dishonest pre owned car buying experience at Lexus on the Park.

Summary:
Their prices are atleast 33% above fair price for a used car.
If you are a first time car buyer or are bad at negotiating you'll regret buying here.
Keep an eye on Autotrader to get competitive prices.
Take someone who has already bought couple of used cars with you, or you'll lose your hard earned money for nothing.

This was my first car and I found the car I was interested in at 2 places: unbranded dealership and Lexus on the Park. Lexus on the Park had the same car listed for 32.5k instead of 25k at the other dealership. I expected to pay more at this place but also expected to have a good car buying experience as well. But it turned out to be horrible once i signed the deal. Once i signed the paper, I ended up getting an appointment to pick up the car in the last 5 mins of the dealership's closing, leaving all of my questions and doubts for another day. I wasn't given the owners manual, safety standards certificate, warranty coverage and other documentation until i looked up on the internet that they should be giving it to me. I had to follow up multiple times and come in twice into the dealership just to get the correct owners manual, since Thomas Homewood wanted me to keep 2013 manual instead of the 2014 claiming the car hadn't changed, he ended up picking the manual from another car! It seemed like it was the first car he was selling since he was unaware of the all the documents that go along with the car. I had to search for all the documents on the internet and ask my friends to find out what documents I should be asking for.
I would advise everyone to be very vigilant and not to let the beautiful location and beautiful cars deceive you into thinking that this place will be equivalent to the Lexus brand at all, it is just an unrelated store which has the car you want.
Tom was also looking to have me accept a higher interest rate than the signed deal for the car to build my 'Canadian credit history'. I ended up finding a better auto loan rate at my local credit union, which is ridiculous since dealerships have better rates than banks.
They have atleast 33% markup on the fair price of the pre owned cars but since I was a first time buyer I was sucked into their convoluted sales tactics. I would advise you to take an experienced negotiator/buyer with you, if you value your hard earned money, even if you have to pay them. Take someone with you who has bought couple of used cars themselves or be rest assured you'll be overpaying for the same car for the pleasure of buying from a good looking location and some free snacks.