Grayhawk Homes, Inc Review

I can only speak for the new office in Charleston SC. They have property in the area that is amazing and we were really excited to speak to them. They were friendly and even their basic packages were nicely upgraded. We were told to look on their website for possible plans or to bring our own. All the plans had prices to build on their website. I knew what the property cost because I saw their listing on the website, that is the listing that drew is to them initially. This is where it starts to go bad, we sat down and they started with "what is your budget"? I hate telling someone what I can afford up front. I reluctantly gave them our budget and we started working on a plan we liked. We got done and they said we could sign a contract or wait, I told them I couldn't sign anything until a price was worked up. A few days later we got a price, just a price, I asked why it cost what it did and where the numbers came from and their response was "we don't do that". I asked if the discount was there and if they subtracted for things we didn't want and what upgrades I asked for added what amount. Of course "they already took into account all that" and if I wanted they would give me the prices now. I said it didn't matter because all they have to do is make the numbers match their final number. The biggest problem I had was the price was magically the absolute top of my budget and of course some of the design upgrades we mentioned couldn't be added until we signed a contract and they would cost more. I told them forget it I wasn't interested anymore. They asked why and I said "transparency". I can't buy something so expensive on blind faith

i have had issues with everything in my house to include FOUNDATION! Would not purchase another house from this builder. Very poor marksmanship.

This company is known for its beautiful homes and and wonderful superintendents.

Talked with Steve H. And he was very informative about the 3 different house plans we were undecided about. Yep... I was a little spastic trying to figure it all out. He answered all 10000 questions I had. Great guy to work with.

I moved in October,2016. So far my experience with GrayHawk Homes has been exceptional.

In the 15 months we have lived in our house, almost half of that time has been spent with ongoing repairs. Within a week of moving in, the flooring in the kitchen had to be replaced due to a leaking dishwasher (though the plumbers sent in to determine the problem did not find that the dishwasher was the problem). Since the 3 sets of plumbers did not figure out that the dishwasher was the problem, the floors were replaced, only to be damaged by water a second time...the floors were ripped up and replaced again, this time with a new dishwasher. Along with flooring, new cabinets had to be made and installed because the original cabinets were warped. That problem was finally solved.

We began to notice water spots in the ceiling downstairs under the master bath. A contractor was sent in to determine where the water was coming from. After replacing a gasket in the tub of the master bath, the ceilings and sheetrock were torn out and replaced, and the painters (sloppily) repainted. A small crack from the installation of the tub was also repaired...sort of.

The grout around the soap dishes in the master bath's shower cracked and the grout around the tub in the master bath cracked. Another contractor was sent in to repair the grout. The grout around the tub has begun cracking again less than 4 months after being repaired.

The flooring in the dining room buckled, though not from water (surprise!). The flooring company, who knows my children's names at this point, showed up and ripped up the flooring. Because they didn't have enough flooring to repair our floors, we were left with concrete for the better part of a week until new flooring could arrive.

Last week my wife noticed more water spots in the exact same area of the living room ceiling and walls that were previously repaired due to a leak in the master bathroom. The calls to Grayhawk were not returned, so I called today and hope to hear back from them.

Mark, the new superintendent, has been extremely helpful in trying to resolve all of the issues, and he has said that they will continue to perform warranty work due to the amount of problems we have had. Whether or not that actually happens remains to be seen.

My advice to any homebuyer would be to steer far away from Grayhawk.

Update: heard back from one of the superintendents. He sent in the tile company to repair the grout in the master bath (again). The ceiling was not repaired, nor were the damaged walls.

Called again twice last week and have not heard back from anybody, and none of the superintendents answer their phones. The leak is apparently still not fixed because the water spots continue to grow.

PLEASE READ I would not recommend purchasing a grayhawk home. POOR QUALITY LACK OF INTEGRITY. Profanity used by employees on several occasions. POOR CUSTOMER SERVICE. AT FINAL WALK THROUGH there were SO MANY OUTSTANDING PROBLEMS WITH OUR HOME. We were told if we didnt close we would be charged a fee for every day we were late on closing. A LIST of outstanding items that were to be fixed was written WE WERE PROMISED We were promised everything would be fixed if we closed. It hasnt been fixed in fact NO ONE CAN EVEN FIND THE LIST OR OUR ORIGINAL WLAK THROUGH LIST. The screws in both my front and garage doors are missing. We were told "home owners maintenance". Who puts a door handle on with no screws? Answer: Grayhawk! All of the tile in our home is crooked uneven grout lines. The contractors didnt use any spacers. I witnesses it and called to ask was told "it would turn out great". We were promised by one mamger that it would be fixed denied by another. EVERYONE WHO VISITS NOTICES MY BAD TILE JOB. In the laundry room we werr told "once you put your washer and dryer in here it will look right." Really? We had a hole in our carpet. The first time they "fixed" it. Carpet shavings owere put in it to cover it up. We complained.
The next time they fixed it they cut a sqaure and tried to glue it. Finally they came in a replaced that carpet BUT IT IS THE WRONG COLOR and there are areas with NO PADDING. They had to retile my backsplash because is was crooked (all the floor tile bath tile ALL MY TILE IS CROOKED UNEVEN NOTICABLE GROUT LINES) the backsplash was the only tile they would fix AND ITS STIL CROOKED. In the process they bent the leg on my stove. WILL NOT FIX IT. They say we cant prove who did it. On the home owners check list they said ALL houses are built with gutters. They came back and said only 2 stories homes got gutters. We bought a ranch style home. Needless to say I have to put up my own gutters. Water was leaking from overflow into my garage AND FLOODING they finally fixed it after many calls and emails that there was the leak in my garage. Same problem with front door it floods. in the entry outside but even thought they promosed gutters I habe to get my own because i did not buy a 2 story home. The paint is uneven througout my entire house. Some spots not ecen painted. They didnt fix everything we marked during our wlak through. Our kitchen Island is unlevel. It is just poor quality and lack on intergrity period! I plan to have ALL OF MY TILE REDONE MYSELF. They used outdated metal strips on the shower bench. Every time we sit down our legs are scratched. The grout is falling out from in the tile around my tub and shower! YES WE SEALED ALL TILE AND GRANITE! GROUT still crumbling. DO NOT BUY A GRAYHAWK HOME. The vent in my wash room NEVER WORKED. They would not fix it. MY DOORBELL NEVER WORKED. They called alexander electric to fixed then TRIED TO BILL US! I am sure some Grayhawk employee will respond to this post with a quick rebutle. THAT IS FINE BUT WE KNOW THE TRUTH. If we had purchased a $450,000 perhaps we wouldve received better service. FYI our home sold for 230,000 around that. My husband and I are taking it upon ourselves to begin to fix out home. FOR A NEW HOME THIS IS UNACCEPTABLE. I took the liberty of going and viewimg some competitors builds this past week. WAY BETTER QUAILTY. Dave Erickson promised to come and see what the problem was he never did. one manager promised they would fix the tile he said it was HORRIBLE AND HE WAS SORRY FOR THE POOR CRAFTSMANSHIP (he has since been fired) and the tile request denied. I know someone will respond to this. WHAT I SAY IS TRUE. That is why every night I pray for dave erickson and rose anne erickson that God will convict their hearts and they will start to do the right thing by their customers. BECAUSE ITS JUST NOT RIGHT. BECAUSE WHAT THEY ARE DOING IS WRONG. ---- disappointed 1st time home buyer. If I had known then what I know now I would have definitely gone with another builder. Or just bought an older home. Gave 1 star in order to write review.

Overall the value of the home for the price we paid was pretty good. Our only disappointment was that early in the process we had negotiated a price and then during a counteroffer, they changed their mind and reverted to full asking price. Never really received a good answer on why that happened but overall we are quite happy with Grayhawk.

Was told to leave a 5 star review by management while I was employed. There are at least half a dozen current/former employees as well who were told to do the same. If I could delete the post I would because the current rating is too high.

Best homebuilder in Columbus, Ga. Stand behind there homes.

BUYERS BEWARE of this very shady organization. Poor quality work and will refuse to fix or they will give you a hassle about correcting anything. They ll drag it out until closing and then charges the additional per day fee (which can be costly) if you refuse to close due to deficiencies. I would recommend to get everything in writing but even then it s a hassle. I wouldn t recommend this organization to my worst enemy and I m not exaggerating. I don t have many regrets but I can assure you that doing business with Grayhawk is one of them. Also, all the other complaints about landscaping are completely true and one of the issues that I am having as well.

I am loving my new home. The community is well planned and laid out. My view is awesome!

Buyer beware they sell a crappy house and do not stand behind it they have a 2-10 warranty with more holes in it than swiss cheese and don't get me started on the owner Dave Erickson only cares about you until the sale is complete after that go to hell away

I purchased my home in March 2010 that was built within the same year of which I've experienced issues with caulking of which I addressed with Gray Hawk and was told that their not responsible. During 2010, I had to pay another source $40 to take care of that issue then the retaining wall with poor drainage on one side of the house was failing, at first I was told again that Gray Hawk was not responsible. Later in 2011, I experienced leaks from my kitchen and bathroom sinks. Of which Gray Hawk claimed no responsibility, of which another source cited 'stripped' plumbing that I had to pay him to repair. Afterwards, a light fixture and a smoke detector malfunctioned of which Gray Hawk also claimed no responsibility, I had to pay a separate electric company to replace these items. Recently, I've experienced trouble with all of my phone jacks being inoperable of Gray Hawk claimed no responsibility. After paying another out of pocket expense for repair, it was concluded that a malfunctioned wire caused the phone jack issue. Now, the retaining wall on the other side is deplorable of which the ground is depressed and subject to fall. Yet again, Gray Hawk claims no responsibility. I know of two companies that no longer associate with Gray Hawk and conversed with neighbors expressing concerns with Gray Hawk's quality of work. As a home owner, I expect to pay for repairs as the property ages, but not this amount within zero to 3 years.

If I could give them zero stars I would. Our house has had major foundation issues since it was five years old. We are about to have to deal with the foundation for the second time on a now 13 year old house and will be out well over $30,000- and that s just to stabilize the problem from getting worse- to actually fix it is something we couldn t even start to afford as it would cost much more. We contacted Grayhawk when the foundation issues first occurred 8 years ago and they said it wasn t their problem- and were actually quite rude about us even calling. They never should have tried to build this house on a pile of dirt (or possibly quicksand) they pushed together next to a creek to try to squeeze one more home in the subdivision- and we never should have bought it, but would have liked to think the builder took appropriate precautions building on this location. The house has literally been falling in the creek since it was built- and since it didn t fall in before the check cleared and it isn t their home they could care less. Our neighbor across the street has also had similar foundation issues starting around the same time (5 years old)- so there is clearly a theme and not just our bad luck. They either made a poor decision about where to build a house or built the house poorly- either way, I would stay far far away unless you want to lose your biggest investment!

Awesome floor plan designs and warranty. Grayhawk also provides a huge variety of selections and different levels to fit almost any budget which is great for my clients! I will always recommend :)

The homes are beautiful and very affordable for any family. The landscaping is the only issues I had with the house like they could put a little more effort into the landscaping. Like put a thin level of pine straw which underneath is cement and huge rocks that could of been easily cleared out and then random bushes/shrubs in the front and we have two very small trees planted and then they payed sod for about 3/4 of our property the rest is rocks/weeds/thick brush. For those reason a three rating is sufficient. They offer great warranties and if you follow what was explained to you during the inspection they will come out and fix when your time comes. Please don t buy from here they are all about how the stand by their work which is not true they do the complete opposite. Grayhawk will refuse to fix minor/major issues that occur with your home. All the problems that occurred or be noticed they come back and say that they are not responsible for fixing the issue and that you will the buyer will have to come out of pocket and get it repaired which just blows my mind. I expect a new home to be done correctly and not have to put money in to get issues fixed that should of been done right in the first place. If I wanted too spend a lot of money on a home I would of bought a home that needs work but not a new construction home. If I knew we would have this many issues I would of went with some other builder. Watch out if you use Rose Ann Erickson Realty they are associated with Grayhawk so their interest is with the builder not you.

We have had a few issues with this company after buying one of their spec homes in Bluffton, SC.
1. Hurricane Plywood Covering that were not cut to length which made prep for Dorian a bit of and adventure.
2. Finding out our countertops are not Granite as advertised in their Spec sheet which most of the Epoxy they used to glue back cracks now turning color. Pictures are not of seams for normal approximation of Stone edges as see in sink/stovetop areas.
3. Having our project Manager quit and only to be told by admin in South Carolina that he was let go and reasoning behind it was my concerns about the home including those of others "Thank you for the honest info Melissa Lee". Come to find out he left and was not fired. Administration did not inform owners in the South Carolina Area and many of us were left without help to resolve warranty issues. This was confirmed when I made a post on the Nextdoor app.
4. Lastly if you climb the ladder for help and are privileged enough to Speak to DavidErickson the president I encourage you to not waste your breath. He has no general care of concern for his clients and maybe it is because their company was acquired by a building company from Virginia with details noted on the web this occurred around November 2019.
5. They also switched out our lighting fixtures without informing us after we had signed our purchase agreement with no delay in our closing on the property. When Dave Erickson asked how I could Confirm this I told him my photos were time stamped and line up with purchase agreement paperwork "DUH".
Please enjoy some of the pictures of problems and quality you can expect from this builder.

Overall Grayhawks build nice houses!, although they push you to be very puntual with meetings, closing date , money , walkthrough etc... but sadly they on the other side dont keep up with that , I ve been in my new house for a month and a week i still have blue tape from the walkthrough around that never got fixed. So i can say they dont keep their word.

Grayhawk is a good building company overall ; they build beautiful homes. However, they could improve on communication skills and keeping their promises on dates, call backs and correspondences to their buyers.

If I could give -100 stars I would. Stay AWAY! Shame on greyhawk homes.

Ralph was is a fantastic agent make u feel like family. Taking time first to see what your needs are. Then with

I would say that Greyhawk did a wonderful job in making sure that we made our closing date. They fixed the issues we pointed out to them, when we did the walk through. Had a great experience from Grayhawk.

The house is very fond of. But bugs seem to inhabit a lot around them, and a while ago, car theft is a bit unstable because of the incident.

My experience with Grayhawk has been great! Friendly and concerned staff who make sure everything is right throughout the entire process. Thanks to Grayhawk for making the buying process a smooth one!

He don't care for his workers and some houses are built poorly and they don't care....

I have not been to Greyhawk Homes nor have I done any business with them.
Jim Hilderbrand

We were so excited for this new home but unfortunately the experience has been less than positive. We have a master shower that we can not use do to the shower floor cracking and the tile cracked ceiling to floor on two sides and of course it is something that they won t fix. We have walls twisting to the point that what was suppose to be nice design features look like they were built by someone blindfolded. There wasn t a thoughtful process applied by the electricians as outlets are just in the wrong place based on practical application of the living space. We even have a nice dip in one ceiling that we now have to just live with. The overall appearance of the house is fine at a quick glance but if you look at the details they are lacking. Some we noticed during walkthrough but most are things that were just difficult to notice until we were moved in. I would caution anyone to inspect the details several times and look closely at everything and do it a few times at different times of the day because bad lighting hides a bunch.

Excellent/Professional/Amazing experience throughout the entire process from choosing the lot, building and closing on my new home..
Highly recommend!!

I bought a Grayhawk home 2 months ago. Do not buy a Grayhawk home! They cut corners everywhere they can. I have to replace the 9 year old Hardie siding because they installed it wrong (minimal nails, no flashing, improper setbacks) and it is failing. Several walls have studs 32" apart. Move along. Find another builder.

We just moved in to a home that they built for us from scratch. So far, we have been very happy.

I was interested in a grayhawk home..Until I saw one a friend had purchased. They weren't happy, quality was horrible and they wont stand behind there work.

I love my home and lot; however, I was not pleased with my service through Grayhawk Homes.
On the day of my inspection, less than an hour before my closing items were not complete, not painted or repaired. The superintendent assured me that the items would be fixed before we closed and therefore in good faith I signed off on my inspection documents. While, he did send photos of things he completed. Things were still not completely done when I returned to the home. I thought I would be able to address the issues with the inspector when he returned, however, Grayhawk used one inspector to walk through the initial inspection and apply blue tape for issues and another to come through and express how he is excellent at remembering every piece of blue tape that he has put in homes over the years, however, because he did not do my initial inspection, he could not confirm that things I expressed concern for were not fixed and I had already signed in good faith. Which led me to infer that this is done intentionally, because I do believe if the gentlemen who initially did my inspection returned, he couldn't have looked me in my face and discarded legitimate issues that had not been addressed.

Issues Not Addressed:
Leaking ceiling in a brand-new home, required a new paint job. They painted the ceiling in a different obvious color. Painted it again in right color and missed 2-3 areas. The inspector told me that's why they left me paint. Considering it was a brand-new house, they wouldn't even fix what they had done wrong upfront. Piss poor customer service, lack of regard for the quality of their work/reputation and my investment.

Blue tape spots noted in inspection that were painted again as a repair, was painted in different color, or not blended with paint already on the wall. The inspector simply told me he couldn't tell the difference. In other words, he did not pay for a brand-new home and therefore, he did not care. As a veteran who s traveled, I've moved into rented spaces that had a better paint job.

They left white sheet rock pieces in my brand-new fireplace. When I mentioned it during inspection to the first inspector put blue tape for it. When the second inspector returned and it hadn't been taken care of, he, told me to unscrew the fireplace myself and take it out.

My bathroom tile squeaks and makes cracking noise when you walk. My bedroom floor squeaks and makes cracking noise so loud you can hear it down stairs in the living room. This is just unreal for a brand-new home.

My bathroom tub window has brown water spots in the paint.

They built a home across the street almost identical in color (siding a slight shade darker) and same color bricks and no other home in the neighborhood has this comparison or issue.

They did not completely take up the black barrier material or stakes out of my yard.

The blue tape is a shady way of improving inspected issues, because everything is not noted. The initial inspector simply put 50 pieces of blue tape. The new inspector tells me he does not know what those 50 pieces represented. Therefore, they are not obligated to fix my issues in a brand-new home.

I sent Grayhawk a certified letter regarding my concerns and they never responded. As my home was already built, I pleaded with them not use the same colors on the new home right across the street and they refused. As it is mentioned I too believe they believe in quantity over quality. As a veteran and first-time homeowner, this was a sore experience for me and my family. It is a hard pill to swallow, knowing you've invested in a brand-new home for a reason and it is not delivered in a brand-new condition. I also believe they could care less about their customers and it is unfortunate. I will never recommend their business to anyone.

Definitely suggest going I. Person. Over the phone they were very friendly but never followed up. Went in person and they were extremely helpful, getting me all the information I had been waiting for.

As a Realtor, it is a pleasure selling Grayhawk New Construction Homes. Buyers have a wide varity of homes and locations to choose from, the Sales Prices are very compatible for nicely upgraded Homes. It is an easy choice for many home buyers, as the homes are Energy Star Certified, which saves tons of money in Utilities and come with a complimentary 2 - 10 Builders Warranty. For Buyers who build a home, I can only say, that the Grayhawk Design Team, will go the extra mile to make the home fit the customer's needs. Great Upgrade Selections for reasonable prices.Grayhawk has a great team, from Designing, to building, to caring about customers after purchase.

From the start I knew this would be a great experience! The quality of home we purchased, the representation we had and the constant customer service we continue to have is perfection. I would absolutely work with Grayhawk again.

The only reason why they are receiving one star is because you have to give one star to conduct review. Terrible business and very poor customer service. Changed our closing date one week out causing chaos with the appliances and household goods deliveries. I stopped by the house and caught the painter painting his truck bed when he should have been painting the house. They blame the delay on a change, however we had asked to do minor changes almost a month and a half later and they said it would delay closing, so we did not get the minor changes done. The office staff are inept and there is a reason they require a computer and that is to google answers. I have filed a complaint with the Better Business Bureau and would not recommend this builder to my worst enemy. I will pen another review after walk through on the 24th of April. Stay tuned.
After the walk through it appeared as blue was an added color. The "customer service" guy used blue tape to annotate flaws and shoddy craftsmanship. I will invite anyone to my home to witness for themselves. Broken molding pieced together and painted over, shoody touch ups, paint peeling, paint spots on floors, all types of debris on molding and looks like they painted the molding in a hair factory, a/c and garbage disposal didn't work. There are still a lot of things they need to correct. I have reached out to Dave and have had no reply. I would not recommend Grayhawk homes to my worst enemy. Funny how Mrs. Erickson claimed to be embarrassed of the home at our closing and has done nothing to save face. From what I have heard from others in the community and industry Grayhawk has an outstanding reputation for disappointing their home buyers.

We purchased our home one year ago. Exactly one year after, we started having issues. Due to the hurricane that passed through, our home had water damage. Come to find out when the home was built the dining room windows were not properly sealed. I had my homeowner's insurance send out an inspector and general contractors who both felt the builders should be able to assist as it was only a year from purchase and due to the way they built the home. I have called Grayhawk multiple times, leaving voicemails, being transferred to the warranty department. Not once did anyone bother to return my call! it's very upsetting that this is how they treat families. They build these homes, that don't sell for cheap, but yet can't bother to return a phone call??? To say that I am disappointed is putting it kindly. I would highly not recommend these builders.

I have been a GrayHawk Home owner for a little over a year now. Words can't describe how good the people at GrayHawk are. During my 1st warranty inspection all my concerns were address and fixed. I wasn't given any excuses, it was flat out taken care of. On my 11th month warranty inspection again, all my concerns were met with "We'll get it taken care of". At the scheduled appt Mr. Robert Kelley came out to see how the work was progressing and did an outstanding job on my walls and paint issues, most of which were courtesy fixes. Also during the appt we found a hole in the bathtub in the upstairs bathroom that I hadn't noticed. Calls were made and an appt will be set on that fix. Aside from GrayHawks service I couldn't be more happy with the House, construction, and materials used. My house is gorgeous, fancy, in a great neighborhood and even better location. Sometimes people have nothing better to do than to be negative, I encourage you to come to the Lexington Hills subdivision and look at a GrayHawk home for yourself. You won't find a better built, energy efficient home on the market!

We love the house. The local crew has been easy to communicate with. Still have a few things to have done. Lester the contractor has been very helpful to get the last few things done. My only complaint is the landscape. The pine straw areas have not been cleaned well before the very thin layer of straw. They just covered loads of rocks instead clearing them. A real mess in those areas.

I love my new home, but I am wondering what the $7000 upcharge for my plot was used for. It was not used to grade, clear, or sod any additional square footage. Now I am having to spend an additional $10,000 in order to get my backyard properly graded, cleared from tree sized weeds and trash left behind by the construction crew and silk fence, and sodded. Such a disservice and disappointing.

I don't know why this is being posted under Scott Davis, my son, but this is a review from me the homeowner Ilona Host.
I bought my home in April of 2013 and love it, the floor plan is awesome, love the Granite Counter Tops, Stainless Steel Appliances, Hardwood entry and Tile in the eat in area and kitchen I like the Chair railing in the Dining Room and most of all I love my Staircase and HUGE Master Bedroom, there is nothing I don't like about this house other than I do not have a Bedroom downstairs and I will have to move one day when I can no longer use the stairs BUT I will most certainly look for another home built by Dave Erickson/Grayhawk. If there is any kind of problem they will come and take care of it and I don't know of too many Builders that do that, It is truly an Energy Efficient Home, my highest power bill was $230 in the hottest time of the year and this month my power bill is $95, and of course it is an ALL Electric home.

I love the home they built for my family and their N. Ivy Park superintendent, Dan, is phenomenal!

Overall the townhomes is nice; however, there were some flaws that were caught in the initial inspection and some were not that the builders refused to fix. I was basically told that since I did not purchase a 200,000 home, I basically got what I paid for. I am already noticing cracks in foundation.

Stay away from this fraudulent company. They will promise the world and deliver on none of it. After being mislead at the new home orientation, it has been 15 months and our punch list is still incomplete. We are promised something from one manager and then denied it by another. No continuity in warranty managers because they fire them for trying to help the customer. Be prepared for them to cut off communication as soon as you try to hold them accountable for their shoddy work. They cut corners everywhere and will look for any excuse to say that it is within acceptable limits. We have door trim that is 3/4 inch off the floor on one side but they say that is acceptable. In what universe?! We don't have a clean wall seam anywhere. Did anyone sand anything before the shoddy paint job that doesn't even cover the drywall mud?! Not from what we see. They can't even get countertops to meet the wall. We sent in a 12 page list of items that needed attention. They have so far refused to fix most of them. As stated earlier. Stay away from this unprofessional company!

Building a house is an interesting ordeal, and I was extremely glad to have Steve H working on the inside to ensure that the vision we had in our head turned into the dream we now live in. To say that the whole process of building a house from first meeting to final walkthrough was painless would be a lie (anyone telling you different isn t being honest). There is no way to make something this large, come together without a few hiccups, but it s the knowledge and trust on those you are paying to work through them that makes it bearable.

We started the process of wanting to turn our dream into reality summer of 2019 and that was when we first settled on Grayhawk and met Steve. We had already purchased a lot in Harris Co and had a rough idea of what we wanted. From the initial meeting Steve was up-front, honest, and cared about what we wanted which was re-assuring. We ended up downsizing slightly from one floor plan to another after going through the initial process to allow us to stay comfortably within budget. That was a huge piece of the process that I felt was very transparent and he was great in helping us hit our number while still getting something we were excited about. He told us that while the initial layout we wanted was within budget, because he spent the time to understand what we wanted and how we were looking to customize our build, we would end up over where we wanted to be. Knowing that we looked at some other plans, picked one we liked and signed the contract.

Kristi on the design/decoration team was nothing short of amazing. We added several things that weren t quite in their standard offering, but they had done previously on occasion and it worked out great. She was able to get us the front we wanted (not a fan of brick) with some minor changes as well as working with us to rob the bathroom out of one plan and make it fit in ours (we deleted the master bathtub and went with a much larger walk in shower). Once we got everything nailed down, we got the final numbers back, right on budget and signed the contract.

Then it rained and rained and rained for 3 months, and due to the location of our site and the terrain, the amount of rain we got caused delays that no one could have anticipated. Seriously, the rain just didn t stop long enough in Nov-Jan to get much done. Finally, things got underway with construction and it goes by fast. Slab poured, framing up, trade crews in and out on a daily basis. This is where things got a little frustrating at times, but as a whole we were able to work through the issues and resolve things satisfactorily in the end.

I know many people remember the old regime of Grayhawk and how things were generally handled, and I was nervous about that going into this whole process. During the course of our build, the company was bought by an outfit off the east coast and some changes were made to the expectations and processes of building a home. I had a couple of issues that before the answer would have been the you got what you paid for you see mentioned in several other reviews.

After meeting with the new president (who had been working for Grayhawk a week at the time) my realtor and his broker to go over a couple of large issues I had left from my punch sheet at closing that had not been resolved. The shower tile floor was still crooked after being redone twice, and construction debris still left in my yard after claims they had gone through several times before to clean it. There was a discussion about how he can t change what happened prior, but he was working to make sure that the reputation they had, would not be the one they have going forward. After seeing the work happen, I have to say I hope this is the start of a new future for Grayhawk. I wish the team the best of luck in working to change the image the company has had for several years prior.

Grayhawk Homes take their time in building the house, everything is done right way, no shortcuts. Also the walk thru and one month and 11 month follow ups for warranty works are a great features and Grayhawk initiates these follow ups. Grayhawk personnel are very helpful and did an excellent job at walk thru (specially Rick). We are very satiesfied with our home so far, thank you Grayhawk, cheers!

Purchased my home April 2017 and still dealing with shoddy craftsmanship. Spoke with the owner and he claimed my standards were too high and that he was not to blame it was the contractors fault. I have tried to get resolve to no avail. The felt on the roof does not extend to the flashing and still have issues with finishing work. I would not suggest purchasing a Grayhawk home and have actually spoke with others,that have come to look at their homes, that they should do research and have had quite a few look at my home. One mentioned that if you suffer from OCD you could not live in my home as most angles in the home are not 90 degrees. I received praises from them for saving them the pain of dealing with what I have dealt with since April and they looked elsewhere. If only they had quality control. They are unable to build in Opelika and Auburn for a reason. Dave, if you are reading this do the right thing and fix the faults in my home that carries the Grayhawk name, I deserve that. You know it s bad when your own wife say in at closing and claimed her embarrassment for the state of the home.
Deacember had Rocky come in and start doing work on things that Robert told me were below construction standard. Rocky does great work, however he didn t finish as Robert had him going elsewhere on other jobs. On Thursday, January 25th, Robert, Rocky, and another gentleman came in and started working on my home again, mind you I purchased the home in April 2017. They were only here less than half the day. Robert was working on painting and after it dried is when I noticed it wasn t a good match. The shower under the lip is still unfinished, cracks in the grout, uneven doors, my stairs are separating from the wall and have fallen almost 1/4 of an inch, and the painting and sanding that should have been done to construction standard is still unfinished. What a headache trying to get anything done from these guys. I noticed that they would respond to a poor review from a former employee, but can t respond to an individual that purchased a home from them. Please do yourself a favor and don t go down the road I m on by purchasing a home from Grayhawk, you can thank me for that advice later.

Grayhawk made this the most wonderful experience. From the build quality to the wonderful little touches Grayhawk gives their homes, I would recommend them 1000%

After speaking with their realtor to inquire about pricing for a potential build, the Sales Manager, Steve Haygood, assumed I could not "afford upgrades" simply because I inquired about a lower priced home. Needless, to say my husband and I decided not to use Grayhawk Homes. I would definitely NOT RECOMMEND!!

Thank you Jimmy. You are so kind and you know what customers want.

Find another builder. They cut corners in the worst way possible and the homeowner pays the price.

Love the floor plan but the homes are built poorly. The stone under my front door was not finished like the other homes with my floor plan and the manager refuse to finish it. My linen closet is not finished. I first noticed after moving and putting items in the closet. The wood is exposed and again the manager refuse to fix it. Everything should be complete, especially for a $300,000 home. I will find out what needs to be done because this is ridiculous. I only gave it a star to write this review. Never again!!

These homes are not built to last. Quality is not a priority, but quantity is. We ve heard stories from others in the area, but now owning an older home, we are constantly discovering shoddy craftsmanship in our repairs. I am very disappointed with my home, but I am seeing more homes in the neighborhood being built up almost too fast.

Obviously too busy to help people and give them info on there homes I have emailed and replied to there sites for info no calls and emails .shows the end result

These people stole my earnest money ($2000) and refused to do business with my bank (River Bank and Trust) AFTER we had the contract signed with that bank listed in the contract as the funding bank. They only work with their own personal banks when doing construction loans, but they didn't tell me that until after I had put money down and signed the contract. They have also tucked a power of attorney in the contract allowing them to confiscate money from your construction account without your consent at any time during the building process. Several of the reputable banks in the area have stopped doing business with them. This is a fraudulent, dishonest company. Do yourself a favor and avoid them like the plague.

Grayhawk Homes take their time in building the house, everything is done right way, no shortcuts. Also the walk thru and one month and 11 month follow ups for warranty works are a great features and Grayhawk initiates these follow ups. Grayhawk personnel are very helpful and did an excellent job at walk thru (specially Rick). We are very satiesfied with our home so far, thank you Grayhawk, cheers!

It was very good experience, we love the home they built for us. I cant give 5 stars due to issues with landscaping and lawn condition s that were not resolved during purchase or after. But structure, look, assistance with inside issues has been great.

JAH and TBH new home owners in CSG just getting started. Beautiful home and location. If there is a downside it s the clothing closet space or we need to down size!?! I ll be back in 30 days. Want to add the 5th

Do not invest your hard earned money on these cheap and poorly built homes! Major problems around the 6+ year mark. This is one of the worst investments you could possibly make. If you don't believe me just joing any of the subdivision HOA FB pages and search for all the problems these homes have. The builder knows the market and builds cheap, nice looking homes that don't last because of the turn over rate of all the military in the area. Do you self a favor find a good builder spend the extra cash on your investment. GrayHawk, and now I believe Erikson homes are one of the biggest mistakes a homeowner could make.

Homes are very family oriented and maintenance easy oriented. The real agent was very formal and informative. Great looking homes