Gordon Review

Ordered a 6' tree (via Walmart site) with multi-colored lights. About a week later got a tree with all clear lights. The tree also was only 6' with a tall base (it just wasn't what we thought). Forget trying to contact them. I've tried calling both numbers listed on their site multiple times - nobody answers. Tried using live chat - not available but you can send an email - that nobody ever answers. W O R S T customer service (none actually).

I ordered a 2-pack ornament set, and when I opened the package only 1 out of 2 pieces was in the box. The ornament was poorly packaged, so it broke during shipment. The item I received looks nothing like the picture online. To return the item I have to pay return shipping.

I had an order that I needed to return I called before sending my order back and was told that would be fine and that she made a note that I would be sending it back. I followed my tracking on my return package and waited the three weeks their site suggested. I still had not received my return so I contact the company and was told that I should expect my refund 7-10 business day after that. It is now been longer than 10 business days and still no return. Do yourself a favor and save your money.

Staff is wonderful to work with and always a delight!

I'm in the same boat as everyone else. Ordered a LED Christmas Tree through Amazon on Dec. 4th and it was supposed to arrive between the 10th and the 14th. Now it was supposed to arrive by the 17th. The USPS tracking number on Amazon is a false tracking number. Contacting Amazon to get a refund. Someone is making tons of money by not shipping items! Avoid like the plague at all costs!

At least refunds through Amazon is extremely easy! I guess that is the silver lining in all of this.

Ordered a Christmas tree ornament. When trying to track the shipment. USPS advise they had no record of the number. Called Walmart who I ordered it through and Christmas Central. Sent three e-mails to both companies. Left a phone message with Christmas Central. Neither company returned my calls or e-mails. Item still has not arrived, was supposed to arrive on December 9th. When you call Christmas Central you are put on hold for about thirty minutes and then they tell you they can't answer your call, leave a call back number. Customer service is lousy here.

Beautiful there, would go back again, pleasant people.great for the holidays and many lovely decorations.

Ordered 3 items on December 1st. One showed up on December 18th, the second one on December 28th and still have not gotten the third. Terrible customer service, no reply on several emails and several voice mails. Very difficult to get a live person on the phone, when I finally did "we have over 17,000 emails to get through"...

Probably all complaint emails. Do not buy from this company unless you have plenty of time to wait.

Stay away...do not buy from them!!!!!

No stars are given to this company! The Christmas gift arrived with a major piece missing. The company refuses to send the piece or replace the item. Very poor customer service. If you want repeat customers, a company needs to be there for the people who purchase their items! Take a look at the majority of the reviews, pretty sad!!

I ordered 20 sets of pure white led icicle lights. They arrived promptly. All 20 boxes were labeled "cool white". After many attempts of contacting them, at least 3 phone calls and 3 e-mails, I was told that cool white and pure white were one in the same. I said no, cool white has a blue tint and pure white doesn't. At the suggestion from the customer service rep., I tried one string outside and they were as blue as blue can be. She hesitantly sent me a return postage label. They received the lights on Jan. 8th. I tried multiple times starting the 20th or so to find out about my credit. I finally went through PayPal as I heard nothing through Christmas Central. In the end they offered me $20 less than the full refund saying the boxes were all labeled incorrectly and they appear blue in the box but were pure white . Consequently they charged me for return shipping since it was my mistake. I do not recommend anybody purchasing from Christmas Central.

Great company ! They would purchase products from merchandiser from all over the world . Perhaps someone living in your neighborhood . I was fortunate to have worked for them . I admit I made one or two mistakes out of the 10 ,000 orders received a week. They gave a lot of people jobs who were struggling and needed money to eat or get out of the cold . It was not about the money for those people . We shared smiles and laughter . So please don't say anything bad about these people. The world needs more like them . May every man, woman, and child experience a MERRY CHRISTMAS!

I ordered a Christmas tree online on November 30 today is December 13 and they still haven't shipped it! I received and email from this company apologizing for not shipping my order so I call and emailed and guess what!?No answer! Do not buy from them. Fair warning!
Worst customer service ever!! Getting a tree for my kids Today enough waiting !

Bought $189.00 Christmas Tree Rotating Stand that doesn't work. Have the tree in the stand all decorated and it won't rotate.

I can not believe YOU CAN GET by with selling such POOR QUILTY stuff... one day this will catch up with you. After calling the company for 45 minutes I was told they would send me a shipping label via email . Still waiting on it two two days later. They don t deserve one star..

My experience was quite unsuccessful. I ordered Christmas lights on December 8, expecting to receive them the next week (shipping is 2-7 business days). On December 9 I received e-mail, saying that the order has been shipped. In reality it was shipped only on December 14, with the delivery date of December 22, when it was already not much sense to receive Christmas lights.
There is nobody in the Customer Service answering the phone (after waiting for 15 minutes the system switches to an answering machine; I tried 4 times), and nobody calls back when a message is left on the answering machine. When I sent a message via Christmas Central web site, I received a reply in 5 days. This makes communication with Christmas Central practically impossible.

I work here. Family owned and well estsblished business. Beautiful merchandise and reasonable policies!

Didn't received my items on time for my daughters birthday. After I ordered them over a month in advance when I finally received items the party was over. Tried calling them since Dec 5 and I left 9 voicemails and no one still has returned my call.

Ordered Christmas tree on Dec 3rd - received email on Dec 7th that tree had shipped - called customer service on the 10th - rep confirmed tree had not shipped. No response received from multiple voice messages or emails to customer service - as of Dec 17 tree still had not shipped!!! This "family owned" company is a prime example of greed with total disregard for their lack of customer service. If you want to have a Merry Christmas and Happy Holidays - DO NOT DO BUSINESS WITH THIS COMPANY.

I have had a similar experience in Dec 2015 as other recent posters. Ordered directly from Christmas Central. I had a good experience when I ordered items in January 2015. Items arrive in good time and UPS tracking number supplied when items were shipped. All went well. December shipping notification stated pkg sent USPS. I was given a tracking # that was not in the USPS standard format. I used Christmas Central help email form and chat to find out what was status of my shipment. No reply to my email and chat was listed as AVAILABLE, but was given the message after I keyed in questions that no representatives were available. I sent them a message to reply to as they requested --- no response. Customer service w/ Christmas Central appears to have gone down hill --- or can't keep up w/ December orders. In any case, other companies make this work. Christmas Central either can't or doesn't invest the resources necessary to keep up.

The wired ribbon I ordered arrived in a package not a box. Both rolls of the ribbon were mashed. DO NOT MAIL RIBBON ON ROLLS IN A PLASTIC BAG. MAIL THESE ITEMS IN A BOX. I will never order from you again. Wish I had read other peoples reviews then I would not have ordered from you. It is pitiful how you receive the buyers money and could care less how the order arrives. DO NOT BUY FROM GORDON COMPANIES anyone reading this review.

My package arrived on Friday 12/2. When I opened it, it had ornaments that were supposed to be shipped to Atlanta. I called and sat on hold with a recording telling me that there was one customer ahead of me. As I waited, it somehow became two customers ahead of me, and then four. I finally requested voicemail. I also sent an email that night. It is now Wednesday and I still have heard nothing EXCEPT that tonight I was contacted by a woman in Ontario who received my bulbs that were supposed to be shipped to PA. She had been contacted by somebody in Texas who received her package, and guess what? None of us have gotten a response from the company. Shipping is not difficult, neither is responding to your customers. I will not order from this company again.

Deplorable!

Ordered Xmas lights, wished to return BEFORE the holidays, un-opened.................attempted for weeks to get information such as return address, etc. to allow for return shipping.................

When returned, I did not think to get proof of return, so now continually claiming they never received item, therefore out the cost.

Slow, lacking, service response in all respects!!

So I ordered 11 packages of icicle ornaments from their website just after Christmas so I could use next year. I didn't receive 1 package til January 19 and the other package didn't arrive til Jan 22nd. I noticed that not only were some of the icicles the wrong shape than they had shown on the pictures in their website, but they sent me the wrong colors as well, even though on their own checklist that came in the package, they wrote that they sent the right number of colors. I immediately emailed customer service to tell them they had written down that they packed the wrong colors and I was in need of the correct colors that I ordered. No answer. I emailed them a few days later. Still no answer. I have tried at numerous times during the day on different days to contact their live help chat, and no one apparently ever is on that thing on their end. So now I am sitting here with the wrong colored ornaments, and no one telling me how I can return them.

I will never order from this company again and will tell everyone to stay well away.

Great store! The store Dave's is the best and my friend is in love with the store manager there.

Dealt with this company through walmart. Ordered lights for a Christmas light parade. Said I was supposed to receive the items by December 17th. Parade is on the 19th now says I won't receive lights until the 24th. This company is a joke and walmart needs to cut relations with them. Very dissapointed.

Great service. Handcraft items are the best. Creative items that will
amaze family and friends.

i am very worried that this may be happening to me as well. I ordered a Santa figurine, and they said it shipped but it hasn't come. Has anyone had a good experience?

Ordered under the premise of 2day shipping. Received one shipping notice that order was shipping out on Dec 7 with no tracking info. Received a second ups notice that package will arrive on the 15th, which is 12 days after I ordered. Also received an apology email about an abundance of orders. They are a Christmas store, how do they not anticipate that this time of year???? Very disappointed, will likely not order again.

The tree itself I ordered last year, & it was fine & what I expected & it worked. Good. This year my spouse & I have been too busy with work & other matters to decorate. He's out of town visiting family & I thought it would be nice to surprise him with a tree glowing in the window when he came home. Set it up, turned it on - nothing. Played with the plug & the switch, then listened closely & heard the motor humming. Took the base apart & found the bulb was dead. After being used for a couple weeks then sitting stored for a year. It's an LED light. I've had $3 LED flashlights rattling around in my purse for a couple years with a longer lifespan. And of course, even if I knew where to get a replacement, nothing's open today. Last tree I had like this lasted for YEARS, I never even thought about it. I wish I still had it, but our basement flooded last year, oh well. Anyway, a word to the wise, you go looking for cheap stuff, that's what you're going to get. Now I have to go rig a solution. It's still a tree, & I can decorate it, but I really got it for the lighting.

I wish I could say horrible customer service but there is NO customer service! they don't return emails and don't answer the phone! False tracking number. This place is a scam and should be shut down!!!

No reason to ever order from Christmas Central or Walmart again!. After deceptive communication with false tracking numbers I was finally able to determine that my order made on 12/03 (and allegedly shipped on 12/04 with a projected delivery no later than 12/11) wasn't even ready for UPS pickup at Christmas Central until 12/11.
The false tracking number made it impossible to discover this until Christmas Central finally revealed the accurate tracking number today. Don't bother trying to complain directly to Christmas Central. They were closed for the weekend and are currently swamped with phone calls: a fast busy signal is all you'll get. I'll update this after I suffer through the return and refund process: just the way I wished to spend my Christmas season

I ordered a 2' prelit Christmas tree on December 7, 2015, was emailed on December 9 saying the package had shipped and supplied with a tracking number. As of December 21 there is no package, 2 attempts at live chat just give you email inquiries which haven't been answered and the phone number for customer service gives you a voice mail which is never answered. The tracking number isn't attached to any shipping service even though the email said it was being sent USPS. Huge mistake ordering from a business that is clearly in over its head. Not poor customer service, no customer service.

Like others, need a negative star! Placed order on Walmart website for 7 packages of battery operated lights. Received fairly quickly but lights worked less than 24 hours. Now they won't respond when I attempt to return and receive credit.

Wish I could bill them for the 14 C batteries that were totally drained!

I bought 3 green garlands right after Thanksgiving, they were suppose to arrive December 3rd. I have still not received them and it is December 15th. I have tried calling Christmas Central, I have left messages and I have emailed them---nada--nothing--no response!!! I will not be doing business with this company again.

There was nothing to like. I ordered on Dec 14. A day or two later got email saying order shipped. Could not track order cause it was stated to be shipping USPS. Well on Dec 23 early morning I emailed them asking where my order is, with in an hour of sending I received another email saying my order was being shipped ups overnight. Seems I was forgotten about til I emailed. I ordered two ornaments and a tree topper. The two ornaments were to be gifts to sob and wife. Opened box on Dec 24 and the ornaments were thrown in a big box and not wrapped or secured. So of course one of them fell out smashed. I'm tried several times asap to report it. To this day I have had no response to emails, live chat, phone messages etc... I have found out that Christmas central is part of Dave's Christmas world in western New York. I will be sure to let everyone know how the service sucked and then they can't even acknowledge it. It's a shame for Dave's. Still no resolution and wife is still with out an ornament.

Unsafe workplace: sketchy ladders and lifts,no safety gear for when you go real high.

I ordered fake snow and berry branches (ONE ORDER) and i paid for 3 Day shipping. i got an email from UPS that it will be here on thursday (3 days) then i got another email that it will be here friday (after the 3 day) and i tried calling customer service to see if they are sending them to me separately or what and of course you cant ever talk to anyone in customer service. its so frustrating, whenever i get my items i am immediately returning them for a FULL REFUND! this place sucks!

I wish i had read the company reviews before making my purchase with them through amazon. They are awful. I placed an order and they sent it to the wrong address in the wrong state. When i tried to contact them, i could not reach them. This has the feel of a scam written all over it. DO NOT ORDER FROM THEM!

I ordered a CHRISTMAS tree skirt from CHRISTMAS Central on 12/4/16. It was shipped on 12/7/16. I received it on DECEMBER 27, 2016 - which is AFTER CHRISTMAS. I am not sure why it took three (3) weeks to go from New York to Pennsylvania. I can drive that distance in about 5 hours. I WAS/AM VERY DISAPPOINTED IN THEIR SERVICE. Plus, it took about the same amount of time (3 weeks) for their customer service to reply to an email. As the product was worth $7.99, it was not worth a more expedited complaint. However, I will not be purchasing from them again. BUYER BEWARE!!!

I bought a star tree topper for Christmas. They sent me an angel. I I also paid for 2 day shipping and it arrived over a week later. I have emailed and called and left a message. No return calls or emails. Will NOT buy from here again.

Worst comapny i have ever worked with. Ordered a special ornament for my wife and another for my son. Wifes was smashed into tiny pieces. I sent a lot of emails and called a bunch of times. Do this day i am still waiting for some kind of conversation. Id rather see someone order from a 3rd world country then to use this company. Very dissapointing that i even have to give 1 star. I also tried facebook but same result. They are terrible

Absolutely horrible customer service! Ripped me off on the expedited shipping. Will not arrive till four days later than was promised. Emailed them four times to no avail.NEVER NEVER ORDER FROM THIS COMPANY!

DO NOT ORDER FROM THIS COMPANY. It is a scam and you will not get your product.

Just read all the other reviews- they say it all. This company likes to take your money for expided shipping, but will actually send it out days after their deadline (if they choose to ship at all). No worries though, they will send you a generic apology email about being a family owned business to make it better.

Ordered 4 lighted wreaths for front windows. Shipping date slipped, but that was alright; just planned to introduce them next Christmas instead of using them this year. However, only 1 of the 4 arrived. After the holidays I contacted them but never heard back. Made a second attempt, but nothing. I would advise against trusting this company. Growing pains seems to have overwhelmed customer service.

EDITED 2/10/16 TO ADD:
Upgraded to 4 stars. Company contacted me in response to my emails. Offered to refund my purchase or reship the product; I chose re-ship. Though they've been slow, they have ultimately proved themselves to be an honest company. I would consider ordering from them again (but well in advance of need!).

Terrible experience, do not buy from this company, or from them through Walmart. As other reviewers have mentioned, the my item took a very long time to ship, and I was supplied with an incorrect tracking number. I then returned my item, and after 5 phone calls, three phone messages, and two emails, I never received my refund for my returned item. I ended up having to file a dispute through my credit card company in order to get my money back. Dissatisfied is an understatement.

Purchase 13 sets of Icicle lights from the Walmart website. The color wasn't of my liking. Christmas Central does not have the same return policies as Walmart. I was told to ship it back on my own dime ($35) and have had no communication with Christmas central in over a month if the package was received. I have had no credit from the returned. I've called numerous times. Left numerous messages and nothing. No one has returned my call or responded to my emails. Poor poor business practice.

I ordered a $1500 Christmas Tree from this place on 12-815. I then received an email on 12-9-15 with a tracking number. Which happens to be a fake number that doesn't belong to any of the major shipping companies. Called them and received the same ignorance as the other reviewers. No answer....leave a message...no return calls. Had I read these reviews I would have absolutely bought from someone else. I can't believe the other reviews where Sears and Wal-Mart are selling for them off their sites. This is ridiculous. Not one positive review and they have those endorsements. I am out $1500 and have no idea when or if my tree will arrive. How anyone runs a company like this and stays in business is beyond me. This feels like a SCAM. If you decide to buy from them expect the same experience as everyone else.

I actually called back after leaving this review an instead of hitting the option to track my order I actually pressed the option to purchase something....guess what???? They picked up. I blasted the lady and she said they are having computer issues and the tracking numbers that were sent out were in error and that they are internal tracking numbers. She was able to look it up and then put me on hold. Several minutes later she said my tree did not ship. She actually was helpful and had my tree shipped out today expedited.

The problem here is not being able to speak with a human being. If you have these issues try hitting the option to purchase and I assure you they will pick up.

ordered some stockings and christmas ornaments - estimated delivery date was dec 9-14 its the 17th and still nothing has arrived - tried calling at 4.30 and they had me on hold untill 5 pm when i was cut off and told by a recording to leave a message. IF YOU CANT MEET DEMEND FOR CHRISTMAS, DONT CLOSE AT 5. this place is a joke

Ordered lights with brown cable. Got them promptly. They work as expected and price was right. Happy with my purchase and prompt delivery.

I wish there was a way to have a minus star number. I ordered a really expensive wreath and paid to have it expedited to the tune of $60 shipping. Was supposed to be here on the 3rd. Now the 15th. I tried to stop it before it even left when I got their, "we're sorry if your order has been delayed because we have been blessed by so much business." It's signed by a family. If this is family run business, they need to hire some professionals.
So I called UPS to have they stop the order. Well once in transit they can't. but I can refuse delivery which is my latest option. Supposed to be here tomorrow. There is still the argument about who will pay for the shipping to and from, which almost equals the cost of the item. I am bummed.

I placed two large orders of lights after Christmas for the first time from Christmas Central for our house for next year before reading all these reviews. Obviously, after I ordered and THEN saw these reviews, I was extremely concerned that I would not receive my order or that something would be broken, etc. I am the first person to let a company know when they have mishandled something, but I have to say that I was very pleasantly surprised...both my orders have arrived and they are exactly what I ordered. All the lights are working-of course, next year will be the real test run, but so far, so good! I had a great experience and would order again based on my results. The only reason I did not give 5 stars is because the real test will be next year when I test their longevity!

I ordered a set of LED Christmas lights with green wire on Jan. 4th. I was to get the item between Jan. 8th to 13th. The order was actually shipped on Jan. 11th, and I finally got the lights on Jan. 19th.
And what I got was lights with white wires, not green like what I ordered and indicated on the packing list!
I see many negative comments about this company, I should have red them before I ordered.
I am so disappointed, I don't even want to deal with return.

WILL NOT ORDER FROM THIS COMPANY EVER.

I ordered a 4x4 throw rug and I got a pine branch. What happened????!

Horrible place to order from!!! I ordered through Sears & never got my item! The costumer service is terrible & I never got through online or on the phone! Do NOT order from these people!!!

Still waiting for an order placed on 12/06 and allegedly shipped on 12/07. Now 12/17. Also received what is apparently a fake tracking number. Have emailed with no response. Have called and was on terminal hold. Left message but do not expect a return call, given the reviews on this site. Needs a minus star rating.

Wrong tracking #. Got my Christmas lights that I ordered 12/01 on Christmas Eve which is pointless. When Walmart said on checkout they would be delivered by the 16th. False advertising and customer service sucks! Ended up putting return to sender on the package. Waiting on refund....

Don't order from this place. You'll never get your order. Dec 8, 2015 I placed an order
for a small table top tree. Today's the 16th and nothing. I called yesterday and got a rep
that said the shipping guy wasn't going to look my order up...Too busy.

The "tracking numbers" are fake. Shows no such number which is why I called. I called
again today (16th) and got Anna x247 who's supposedly a supervisor. She said I'll have it by
Fri the 18th, she'll call me by 5 with tracking number and will overnight it. We'll see.

I told her of yesterday's call and the busy guy, and reminded her the name of the company
IS CHRISTMAS Central, and if he can't handle the job maybe someone else will. Hire someone without the New York attitude.

I wouldn't even rate this a 1. Had to give something.

Awful experience with this company. Back in 2014 they claimed that a warehouse collapse caused all of the customer service problems.. Fast forward to 2015 and still so many awful reviews--this year there's no warehouse collapse to blame it on.

In my case, I ordered 3 Christmas trees on Nov 28, 2015. I got an email two days later than the trees had shipped. By Dec 18, no trees had arrived. I contacted them, and they told me it has now shipped.. except it's not going to arrive until Dec 28... so much for that.

To add further insult, when the package finally arrives, it has exactly 1 tree of the 3 I ordered. So, not only did my order arrive after Christmas, it was incomplete, and I have to now pay $40 to ship it back to them.

It's now Jan 25, and they never even bothered to ship the other two trees.

Stay FAR, FAR AWAY from this company!!

Unbelievable. Avoid at all costs.

Items were ordered as part of a larger WalMart Christmas order. The day I placed the order, I sent an email asking about the estimated delivery time and offering to pay extra for expedited shipping. A week later I get a response saying that one of the items I ordered isn't in stock any longer. No response on the timing of the order question, but they did sent a tracking number. I checked and the label was created seven days after the order -- the same day they responded to my email. Unbelievable. Avoid at all costs.

All WalMart items shipped promptly, no issue with WalMart. But WalMart should terminate relationship with this terrible vendor.

Dont even bother trying to contact christmas central. Waste of time. This company should be shut down. Got my money back faster by contacting Amazon, with expedited free shipping on new order.

I bought a votive/candle lantern. I received only one part of it. It looks like it has been used. I emailed their sales department and sent pics of the item I was supposed to get and what I did get. I heard nothing back. DO NOT ORDER FROM THEM

I placed an order for 3 items on 11/16/15, as of 11/25, no shipping confirmation received. Called company, CS said it was never shipped, would check w/warehouse and call me. NO call back, did recv shipping conf. 1 item delivered on 12/4, where were the other 2 items (2 garlands, exact same). Called CS on 12/4, told would ship that day, recd two shipping confs, 1 UPS ground, 1 UPS Air. Why were they both not sent UPS air? Rec'd 1 garland 12/8, other garland still not sent. Called CS 12/15- told out of stock on the other garland! Would have to issue a refund. Garland was for two sides of a bridge. No need for just 1 garland. Terrible service, terrible warehouse management, never buy from this company!

This will be my last time ordering from this place. The first year I ordered something they told me that their warehouse has collapsed and that they would be a delay. Ok understandable. Two months later I finally received my order. Fast forward to this year, I ordered several things from them and their wholesale store, Northlight seasonal. I placed orders in August. Christmas Central did fulfill their orders, Northlight seasonal did not. They sent me things because they were out of items. They could have just called and told me that. They guy that answers the phone at Northlight seasonal is a mess. I ordered another tree from Christmas Central in December for next Christmas, its not February and they have sent me the incorrect items twice now. I just want what I ordered, is that so hard.

Star tree topper doesn't work & didn't include return instructions

DO NOT ORDER FROM THIS COMPANY! I ordered two trees; one came in damaged and the other was the wrong tree. I have since tried to rectify the matter and the team at Gordon Companies keeps saying a supervisor will get in touch with me. This has been well over 2 weeks ago. I suspect I won't be getting my money back and there will be no resolution.

The wait for customer service phone line is minimum 15 minutes. This have horrible Service. Please do not buy from this company, they have terrible return service. The customer service is not good as well. The customer support is very bad. They speak too rude. They send items late and they take more than 4 weeks to give you refund on the return. Morever you pay returns from your own pocket. I haven't still got my refund yet. I feel this is fraudulent company.
Better to buy from amazon, walmart, target.. atleast you can get money back soon and they assit with return labels too..

I ordered the head of and I received a full santa waving. Do not order from this company. All they want is your money.

Fake tracking numbers, items arrived late, some items were broke. Still waiting on 3 items with an invalid tracking number.

I changed my mind on lights I ordered. The person on the phone was very nice and told me that because it was the busy season, it would take awhile to get my refund after they received them back. It did take a month, but I appreciated their honesty and didn't mind the wait.

I need less starts on this. Purchased 48" Fontanini Holy Family Lighted Nativity Christmas Yard Art-48" Fontanini Holy Family Lighted Nativity Christmas Yard Art on December 8,, 2015, and requested two-day shipping and paid extra for that. Received a tracking number for USPS on 12/9, and USPS website did not recognize the tracking number because it is a much shorter number than the normal USPS tracking numbers, so they sent who knows what tracking number. I have e-mailed christmas Central onced, called them twice, left a message. the second time I called, instead of punchign the button for order questions, the one nobody answers, I hit the button for new order, and voila! a person answers on the second ring. Takes my information, puts me on hold and sends me over to the dusty area of customer service where you can only leave a message that nobody responds to. If you have staff to take new orders, why not put a couple of those people on fixing current orders where you already have the money? I read the alert about the problems they are having, which is fine, and I'd be fine if they sent me a nice note saying they couldn't deliver my product in the time frame requested because of their warehouse issues and refunded me or gave me a schedule that would work so i could choose if I still wanted it. But, no, they just ignore all of these complaints. I have a website and do shipping and customer service. People understand problems and simple explanations and apologies with a quick resolution. But apparently giving back money when you can't fulfill an order is ONLY done when you complain or do a chargeback. So here's the complaint, and i'll head over to Amex and file the chargeback. You guys suck all the joy out of Christmas with your really awful customer service. I recommend "Hug Your Customer" as a great book to read about customer service. Dealing with a problem effectively can earn you a customer for life. Ignoring a problem and hoping it goes away earns you nothing but a customer that will tell all of their friends an family to avoid your business like the plague. Lose one customer and 20-30 potential customers.

NEVER buy from Christmas Central! They CHEAT and LIE!

My grandmother started ordering Christmas signs for her yard and she made a comment to me that one of her orders didn't come in. So I wanted to follow up on the order only to find out that they gave me a false tracking number. Don't bother buying from this company, it's a waste of your money and a scam. I will update this comment if anything happens in the future.

the worst experience ever, broken ChristopherRadko ornament two times, due to unbelievable poor packing, plus the box was too small, and they take forever,10 days for me to receive my package.

horrible customer service, pop up tree arrived with no tree stand, so useless. Can't get through to anyone and they don't return phone calls or emails. I paid for 2 day overnight shipping. Tree arrived in 4 days with no stand. DO NOT ORDER ANYTHING FROM THESE PEOPLE. YOU WILL BE SORRY SORRY! THEY ARE SORRY!

I DO NOT RECOMMEND. Had to involve Pay-Pal to get Christmas Central (Gordon Companies) to ship the items purchased. Christmas Central (Gordon Companies) sent fictitious tracking information to make it seem as though the items shipped. They don't respond to emails or phone calls.