I wish there was a way to have a minus star number...

I wish there was a way to have a minus star number. I ordered a really expensive wreath and paid to have it expedited to the tune of $60 shipping. Was supposed to be here on the 3rd. Now the 15th. I tried to stop it before it even left when I got their, "we're sorry if your order has been delayed because we have been blessed by so much business." It's signed by a family. If this is family run business, they need to hire some professionals.
So I called UPS to have they stop the order. Well once in transit they can't. but I can refuse delivery which is my latest option. Supposed to be here tomorrow. There is still the argument about who will pay for the shipping to and from, which almost equals the cost of the item. I am bummed.