Flight Network Reviews

Fraud !! Cheaters !! Money eaters !! What not ..... I booked air tickets for my inlaws on 21st March 2020 and due to covid the flight got cancelled. Its been more than 7 months, they have not given the refund. Everytime I call customer service, they say refund is in process.

NEVER EVER BOOK ANY TICKETS WITH THEM !! BIG SCAMMERS

Poor performing website and dodgy customer reps who charge you over and above the ticket price by a wide margin by lying about the limited seats left.
Found WJ flight from YYZ to LV for $300 but website kept timing out so called into a rep for help. He insisted he could not see that price on his system (while i kept refreshing and saw it) and that there was only one seat left for $550 which I had to buy right away through him.
In spite of my complaints about the website and the price i could see, he pushed and misled me into buying that ticket at his marked up price.
The company is so shady in their practices now that they did not auto-email me a receipt with the price until i phoned in to ask for one a week later.
In doing so, the new rep issued me 2 receipts - 1 for the WJ fare of $300 which surprised me and a separate one for $250 for a service fee!!!
There was no explanation for this non-disclosure; the rep said i could take it a lawyer if i wanted to but said i agreed to pay $550 on record.

Definitely felt manipulated in a bad situation - this is not a fair way to dupe a customer into paying a markup to the travel site. Company has become untrustworthy and will lose it customer base.

Fantastic service and the best prices, I will continue to be a loyal customer!

So far booking was a pleasure. The next step will be flight experience. That is pending.

Amazing and the cheapest fares for me and my daughters. Thank you

Giving the 1 star rating purely on the basis of a preliminary call to inquire about the cancellation policy. Waited for 40 mins on call and no response form them. I wonder if I eventually buy up ticket and need to cancel it how much of a headache it would be just to connect with these guys. Sorry to say, but you just lost a potential customer.

The customer service is abysmal. Tried calling them and they kept bouncing me around and ultimately abruptly ending my call

They make some nonsense excuses to make me call for the confirmation for my flight despite me paying all my fees and later they tried to charge me more than what is shown on the bill. Disgusting

Raymond (the agent) was fantastic and extremely professional. He gave me really good tips too.

Enjoyed my experience once again with Flight Network, I highly recommend them to you if you are planning a trip in the future.

I booked a flight from Toronto to Nashville with the return and had a number of issues.

I was notified of a schedule change and tried to get a hold of the person who sent the e-mail. I called several times over the course of a week and left voicemails. None were returned. I ended up staying on hold with one of their customer service reps until they tracked her down and essentially forced her to answer my call. It was a simple schedule change and the time taken to clarify it was excessive. She also admitted to not checking voicemails - how is this professional?

Next - my flight was literally changed without my consent. The return flight I booked was from Nashville to Chicago, 40 minute layover, and then Chicago to Toronto. If this had been done for an actual reason such as overbooking, weather, etc. I would understand, however, there was no reason. After approx 7 e-mails and more voicemails left (so clearly she's still not checking them) she finally responds saying the layover is too short. I booked this flight knowing of the short layover ? In addition, these flights were booked with a friend and her flight was NEVER changed...

Her reply to this also outlined to speak to the airlines directly. So... I spent 2.5 hours calling the airlines to try and get my original flight back

Overall - horrible experience and I had to fix every issues myself.

I had a complicated problem and 'Gabriel' went to extraordinary lengths to help me resolve the various issues. He was fantastic!

No help offered to customers dealing with the global pandemic situation. Called and told me to call back within 7 days of the flight. Very uncomfortable and difficult to deal with. Will never use this company again

FRAUDSTERS -- avoid at all costs! My airline said I would be eligible for a full refund since my flight got cancelled, but would have to go through Flight Network to obtain the refund. The agency put me on hold for more than 6 hours and never replied to any of my emails.

I'm not alone either -- look online and you will find a few dozen customers who have been waiting for refunds for more than 6 months. I will definitely be filing a complaint with the consumer protection agency.

I send a message and never respond me, I need my money!!!!!!! They stole my money, BAD SERVICE

Very comfortable and easy to arrange. we have done this a number of times and always met with great success. Thank you very much. Bob and Anna

Really disappointed of this travel agency, We bought tickets with them and they got cancel, so they only offer us credit to book another flight. Finally we decided to book, but they are much more expensive than de airline, even when the airline was increasing prices every second day. So instead of paying a difference with the airline of $1,300, I paid with them $1750..... We are very disappointed and feel robed, unfortunately we don't have a choice..... so my advice, go directly with the airline or find a more trusted agency.

Worst customer service ever!!! Do not recommend at all.

This is 25mins waiting time.and below 5mins waiting time.
Either you guys have to respond by tomorrow or i have to file case against you.

Unhappy with this website. First time Booked an air ticket on this website , the statement/receipt showes clearly the total Cost is $513 in CAD, But actually was charged CAD530. Called the customer service, I was told that because of usd/cad exchange rate issue! What a good explanation!

Excellent Customer Service. Call center agent Sam was very helpful in solving technical issues with my flight and also helped me to find the best flight for my trip. Thank you.

worst experience of my life. cant get though with anyone and when I do. they just hang up. Costumer service is the worst! I hope this company goes bankrupt. And wouldn't be surprised if they did based on all the negative reviews they are receiving.

Horrible 3rd party agent to book tickets. I had to cancel my flight tickets within 20 mins of booking the ticket and their lines were all busy. I finally cancelled my tickets directly with the airline, but flight network withheld $75 per person for refund processing which is insane even though I did all the work to cancel my ticekts. Will never recommend and they have lost a customer.

Booking flights always causes me anxiety. This is the first time trying this site and I was very impressed with the agent and the efficient service. Will definitely use this again.

Made two separate reservations within a few seconds. one went through and was confirmed and other wasn't for which i got a cancellation email after 10 hours(even though it was within the time frame but still caused me inconvenience of choosing the same flight for $200 extra). No issues with the site or navigation as such. But i will not book with flight network again and won't recommend anyone who wants to make two separate bookings for a same flight.

Sounds like I had a similar experience as the rest of the recent reviewers. Flight Network blatantly stole my money, have not been able to get in touch via phone or email for months. Avoid at all costs.

Very slow customer service. They did not send my invoice for a month and then when i reminded them, they sent me an E-Ticket instead of an invoice. After a chat with the call center, I was advised to wait 2 days further.

They advertise 24/7 helpline which does not have any customer service representative beyond office hours.

Will update once my 48 hour window expires.

Extremely bad Customer Service over Phone. Deceptive Price. Dont book with Flight Network.........dont get fooled by low price. make sure you ready to pay extra money at GATE. The Call centre are bunch of arrogant people who wont help and scream and give you attitude.

Still waiting for refund they promised a month ago because of a flight chance. I have called over 20 times now and keep getting mixed responses.
Edit the refund came a few weeks after this!!

It is the cheapest compare to the other.
Fast service!
I will take into consideration when buy fly tickets next time.

I recently had a change in schedule on an upcoming flight within India. I booked a second ticket for the following day and assumed the first ticket would be a write-off. One day, I was contacted by Kim Arora at Flight Network about a time change in the first ticket. When I told her I wouldn't be using the ticket she arranged a full refund for me. Thank you Kim and Flight Network. I have always purchased my flights online with them and have never had anything but great service.

They charged me an extra $33 and after 2 phone calls and a written complaint,3 days later they let me know I would not get a refund,and sent a page of some obsure fine print. I had spent hours looking for the best deal and it turned out that it wasn't. My first and last time with this shady outfit.

Good communication
Parvin Sahari

Fraudulent company be warned never give them your money my flight was canceled by the airline due to COVID airline refunded Flight Network Flight Network then refused to refund my money they claim a credit is being processed but will take 90 days I will never see the credit they need to be driven out of business so more people don t get scammed

I booked my tickets thru FlightNetworks without checking online reviews first and got really concerned after fact. But mine booking turned out perfect. I got cheap price on perfect connection schedules etc. This was my first and only experience with FN, I gave it five stars for this experience alone. For all the negative reviews that others had, I guess it's a thing when it works it works, but when it doesn't then all other factors come in, such as customer service, how quickly they correct an error, etc.

My Westjet flight got cancelled due to COVID-19. If I had booked it with Westjet directly, I would have got full refund. Instead I had to call Flightnetwork so many times and deal with their rude agents, every time I got different answers. They kept brushing me off. Finally, they offered me refund with $45 handling fee!!! Why would I have to pay for a service I didn't receive? The agent told me as he was yelling that I either have to pay $45 or won't get a refund! Unbelievable!!
All their agents are located outside Canada and sometimes have very poor English communication skills.

The worst company to purchase ticket from. I bought the return ticket from Toronto to Edmonton. Once you have given them the money they make it impossible for you to cancel your flight or get your refund for your ticket.
They asked me to cancel my flights by myself and charge me a fee of $75 for cancellation.

The customer service was terrible and the person assisting me had no clue on how to cancel the flights. Worst experience ever. Please don't give your hard-earned money to them.

I really enjoyed the user friendly booking. I found the best price for a rare destination Ttoronto-Bourgas, Bulgaria at the best price. I hope that mysummer vacation will be great. I will use your site again. Tania

My husband paid $100 for correcting his name in the e-ticket which is your fault putting his first name together with his maiden name. Amadorvenezuela Yranon..My husband e mail and called them and they said they can t do anything. What the heck, they are the one who made the mistake so they should correct it without asking money. So you should be ashamed of yourself and credited back the $100 that my husband paid. We chose you knowing that we can save but we are wrong.

It seems when all is right with the world FlightNetwork.com are all tickatiboo - going by all the 3,4&5 reviews
Though with COVID-19 - FlightNetwork.com are a symphony of Deception and Lies

I can personally attest to the latter

Due to COVID-19 our Flights have been cancelled by the Airline (Air New Zealand)
As we booked through FlightNetwork.com we have been advised we must contact the Travel Agency directly to Obtain a Refund

With a multitude of Contact Numbers through Canada, USA & South Africa though seemingly always ending up speaking to someone in India

All our Reference Numbers, E-ticket Numbers, Booking Numbers, Phone Numbers & Email Addresses could not be found.
Even though I had the Booking Confirmation email in front of me.

Our initial booking was done via 'I Know The Pilot' & booked with FlightNetwork.com

We feel this is nothing but Theft
It seems like $3,500 has gone

From $80.60 that I paid and cancel due to covid I get $24 because the rest is not refundable. No sense. They need to close this FRAUD!!!!

Online service sucks but once I called in they helped me so much. They got me my flights and were very patient with my picky flight choices. Just call in to make flights!

My flight was cancel in March 2020 (one year ago) and I received the confirmation email for refund on March 18th, 2020. I am still waiting for the refund!

Rude unprofessional total rip off never use them again

Through my own error I had booked a two leg flight for my B/F and I, but because I was only accompanying him one way, I had to book separately. In the confusion, I booked the first leg the same, but the second was on a different flight. As well I had to change the date of his flight to meet me (in Georgia). The FN rep was SO helpful and competent - she took care of it quickly and efficiently and I ended the call with everything booked just the way I wanted - now i'll be able to fly home WITH my B/F on both legs of our trip! Thank you Flight Network

just awful customer service.
waited over 2hrs on hold and still they couldn't adjust my connecting flight because I had to stay for 3day quarantine at Vancouver.

Can't believe how easy and fast it was to book the flight. We booked early during a seat sale knowing that if the price falls we are protected.

One of the worst travel agent, DO NOT BOOK WITH Flight Network

1st time used to buy air ticket as a good rate was provided however the good priced turned out to be an expensive ticket. Called customer service to rectify - line was answered quickly by totally incompetent staff that couldn't provide answers to the price paid. Had to cancel the booking and pay penalty .
When this review posted with 1 star a customer care representative from the company had emailed and apologized for the service and had refunded the cancelation penalty which was a nice gesture hence the upgrade to 4 starts.

****** BE CAREFUL, READ TERMS AND CONTIONS!!!!!!!!*****

These are some of their terms and conditions you should know about:

1) "The Airline reserves the right to change flight times within the same day and to include a stop in the flight, not part of the original itinerary with no option for cancellation or compensation. "

2) It says this at the top of the terms and conditions in the second sentence:
"Many of our fares may allow changes by collecting applicable penalties and a fare difference. Most fares can be canceled for a refund or a future time limited travel credit by collecting the applicable penalties and fare differences"

.......buuutt it says this stuffed in the middle of the terms and conditions:
"You should assume all reservations are non-refundable and non-changeable the moment you make the booking."

...and this under "Package/Charter Schedule Changes"
"All purchases, once confirmed are 100% Non-Refundable/Non-Changeable."

DO NOT TRUST OR BUY FROM THIS COMPANY. This is a scamming company that firstly, is very unprofessional, and secondly, will overcharge you and steal your money.

My fiance and I bought tickets on separate cards through their website, and we did not get a confirmation email for a few hours, so we decided to call them to check if we have our tickets or not; my fiance was actually sent an email saying that there was an issue and that she should call. When she spoke to them, they told her that unfortunately the price of the flight had gone up and that she would have to pay more, EVEN THOUGH THE PRICE ON THEIR WEBSITE WAS STILL THE SAME. She refused, and then the representative retracted his statement, and told her that she would get her confirmation soon. When I called, they didn't even bother mentioning "price has gone up" scheme, and just told me that I would get a confirmation in the next hour or so. After a while, we received the confirmation, but SHE WAS DOUBLE CHARGED FOR THE FLIGHT, EVEN THOUGH SHE RECEIVED ONE TICKET, AND I GOT CHARGED AN EXTRA $30 FOR NO REASON WHATSOEVER.

They only have call centers in India, and not in Canada, (which should scream SCAM), and when we called OVER A MONTH AGO, we were told that we would receive a refund in 4 weeks, AND WE ARE STILL WAITING.

I am disappointed that this is a Canadian company, these people don't have any ethics. I will be escalating my response soon, if we don't receive our money back.

DO NOT TRUST THEM WITH YOUR CREDIT CARDS.

Worst customer service, biggest scam. Don't book with them. It's been over 3 months, still no refund $ back, instead they charge me additional fees.

Absolutely pathetic. Please Please Please stay away from these crooks. They changed my connecting flight on their own without informing and then cancelled my bookings and then when I asked for refund/rebooking they kept transferring me between departments. STAY AWAY. DO NOT BOOK FROM HERE.

Had to cancel a trip and rebook another at the same time. Second booking cost more, I had no problem with that. Cancellation policy: 24 hrs; mine was about 1/2 day past that. One would think there would be wiggle room. Flight network recognized my delema and worked with me. They did charge me a cancellation fee, but not the full amount. I would book through Flight network again. Thank you, Krista, for your patience and sweet understanding!
Lynn Condy.

Very good service and love to be able to use vouchers obtained at an earlier trip when the price drop guarantee kicked in. FlightNetwork has an edge over competition because this feature!

Customer Service call was a delight. The representative was efficient, helpful and polite

1. The estimates for hold times when you call are far from realistic, for example, they tell you 10 mins when it s in fact over an hour
2. The agents are mean and neither helpful nor understandable
3. Today, the line dropped 4 times! Twice of them when I was already talking to an agent after being on hold for over 90 minutes! And none of them thought of calling back. The last agent her name is Sana, I gave her my callback number and asked politely to be called back in case the line drops, but guess what, the line dropped and she never called!
This very disrespectful and frustrating and I don t recommend this

They do not care for their customers. stay away and DO NOT USE THIS AGENCY.

I have used Flight network many times and I have never had any issues. I find it very quick and reliable and always finds me the cheapest flights , I will continue to use it for my bookings. Thanks flight network.

Hello Courtney
It has been a few years since I used your service to travel.
Let me say that I am very satisfied with the service so far.
When i travel I would be able to state further if all goes well.
Nizamudeen Ali

Good job even i did the booking on line but i called more than once to clear fay about the cancellation option it was difficult to talk to someone until i decide to use booking option(1) they transferred immediate to a person which he was very helpful.

Crooks! send me an invoice on one amount, but overcharged my credit card. Let see how flying experience will be.

You can find the cheapest flight here and very easy to book you flight . Thanks flight network

I booked my ticket through flight network but due to COVID restrictions I had to change my flight. Instead of changing flight, Customer Service Rep canceled my ticket and said I ll get refund back. It s been more than 3 months and I haven t got anything yet. Never buy from these scammers, very poor customer service. Flight Network doesn t deserve even a single star.

2nd travel in two years with FlightNetwork, no complain great service I expect a lot more to come and much more frequently!!! Long Live Flight Network!!! Hoorah!!!!

I had a difficult trip to book and the agent Fareen did a great job. I felt like she went the extra mile to make sure I was looked after. Very happy with her the way she handled everything. I hope she can arrange all my future travel plans.

I was trying to find reasonable cost flights to London, UK for my wife and myself and tried numerous combinations of dates. The data came up very quickly and once I had found the perfect combination of timing and price, I checked on the airline's own website and found that the flight would have been more costly if I had booked directly. I truly believe that FlightNetwork provides an invaluable service to consumers

Awful experience, do not honour published prices even after flight was booked and confirmed. Customer service is a joke, no integrity or support.

Worst experience ever. Don' waste your time and money here. Avoid disappointment and hassles. No commitment or service. Wouldn't even know why they charged your card extra.

With the website & ticketing search its very user friendly & provides best rates, I had being using a lot in the past, but shocking when they over charged me & i am not satisfied with their answer, & they do not bother to call back.

This was the second time I used your site and was extremely satisfied at the ease of navigation finding flights with a choice of departure times without having to pay a premium for shorter flights and civilized travel times as well as comparision pricing for alternative days. Short one star only because booking page was not as easy. Errors did not show on my ipad instead the page just froze and it took me two more attempts to book what i wanted. But.... I do and will recommend you to anyone looking for travel. Your prices were comparable if not just a bit better then the other sites I tried and so much easier to use.

The site was very ease to use. Ver efficient service.

I made 2 bookings on two separate days and both Blake and Gabriel were efficient, professional, patient and fast. Well done, I will use you again for future trips.

quick and easy booking
well done

Lowest price found for flights and times. fast checkout experience. Ill update this once I return from my trip. I hope all else runs just as positive and fluid.

During a Global Pandemic this company will refuse to speak with you and will not refund any tickets for flights that you are not allowed to take due to travel restrictions.

Flight Network continues to send flight reminders and calls to update me on my flights even though I have called 4 times and emailed them 7 times that I legally cannot take the flight due to flight restrictions.

Be very wary of this company, once they get your money they won't offer you any additional help. Also if the flight time changes they charge you extra if the price goes up.

Would give 0 stars if it was an option. Worst customer experience ever.

This is my first time buying a from FlightNetwork. I would say the best price you can find online. I have to purchase a rush flight going home considering i could find a better deal but i found a great one.

Never book with them..they lie and say you said you didn't want their refund! They promise to refund and never do! They do not answer your calls or call you back! Be careful it's not worth it.. I forgot to mention their poor English too!

It was a little bit of hustle to get in touch with FlightNetwork but eventually I got my money back for cancelled flights.

Everything went very smoothly. When I called with a question, I talked to a real person, and he was very helpful.