Angela Kim

Review of Flight Network

Poor performing website and dodgy customer reps wh...

Poor performing website and dodgy customer reps who charge you over and above the ticket price by a wide margin by lying about the limited seats left.
Found WJ flight from YYZ to LV for $300 but website kept timing out so called into a rep for help. He insisted he could not see that price on his system (while i kept refreshing and saw it) and that there was only one seat left for $550 which I had to buy right away through him.
In spite of my complaints about the website and the price i could see, he pushed and misled me into buying that ticket at his marked up price.
The company is so shady in their practices now that they did not auto-email me a receipt with the price until i phoned in to ask for one a week later.
In doing so, the new rep issued me 2 receipts - 1 for the WJ fare of $300 which surprised me and a separate one for $250 for a service fee!!!
There was no explanation for this non-disclosure; the rep said i could take it a lawyer if i wanted to but said i agreed to pay $550 on record.

Definitely felt manipulated in a bad situation - this is not a fair way to dupe a customer into paying a markup to the travel site. Company has become untrustworthy and will lose it customer base.