Ebuyer

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Purchased Black Friday HP Printer very happy.

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Great to shop with if things are ok, absolute nigh...

Great to shop with if things are ok, absolute nightmare to deal with if something goes wrong. Long story short, after unreasonably lengthy process, they rejected my return claim, indirectly blaming me for damaging the product. A pci-e port came out of my brand new motherboard along with graphic card...

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I hate to leave bad reviews but this does need to ...

I hate to leave bad reviews but this does need to be said. If you order from ebuyer be aware that stock on the website might not match stock on warehouse. I odered an item express delivery and it never turned up. I didnt get any call, SMS or Email about this.

I was told when I called the followin...

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Ordered a Monitor from ebuyer, became faulty a cou...

Ordered a Monitor from ebuyer, became faulty a couple after the 30 day policy. Ebuyer refused to help so lucky I bought it via PayPal, had to open a case then after 2 weeks of messaging up and down they finally decided to take the item back.

Absolute rubbish customer service.

Don t waste your ...

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Been messed around on an order that they happily t...

Been messed around on an order that they happily took payment for and paid extra for next day delivery, as others are saying with their items the item didn't turn up, contacting Ebuyer for them to say "out of stock" when it was purchased in stock with next day delivery. Complete and utter joke.

U...

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Good prices and fast delivery

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Good

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Paid extra for Saturday delivery because I would b...

Paid extra for Saturday delivery because I would be at the house. Sunday night and it still hasn't arrived. no call centre on weekends and get charged to call them anyway. worst service ever. 100% recommend Avoiding them.

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No customer service what so ever, changed my deliv...

No customer service what so ever, changed my delivery address without asking?? wasted too much time with these lot.

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Beware if you have a business account they don't a...

Beware if you have a business account they don't allow returns and will use any excuse.

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Ordered a monitor from them, the price was ok, but...

Ordered a monitor from them, the price was ok, but just after the order was placed, i got a messange that there is no more stock. On a webpagecit didint tell me that... just after i payed for it. Now they took my money and i dont know if ill get a refund in couple days.. i needed that monitor by the...

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If We could give a negative star, we would.

If We could give a negative star, we would.

Used this supplier since they started in 2002, and we started our business about the same time.

Everything was fine for a dozen years, but come to 2020 and their service is just a joke.



You then do not get next day delivery. We try to get answ...

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I also have been buying from ebuyer for over 15 ye...

I also have been buying from ebuyer for over 15 years for various clients and myself, I have even sold products through ebuyer. In general my experience has been positive and my go to place for a good range of products at a good price with good delivery times. (I have not said perfect). I have even ...

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I bought an item from ebuyer at a decent price, HO...

I bought an item from ebuyer at a decent price, HOWEVER: they ran out of stock and therefore won't be honouring the price that they originally had the item at. They'll quite happily take the money from my account and put it into 'pending' though! Thanks Ebuyer, ONE STAR FROM ME! :)

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Firstly, allow me to make myself absolutely clear:...

Firstly, allow me to make myself absolutely clear: do not buy anything from this company. Secondly, allow me to explain why. As a commercially involved entrepreneur who works with computers, I have never been so disgusted with a company s More

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I sent a defective monitor back to Ebuyer inside o...

I sent a defective monitor back to Ebuyer inside of 30 days. Waited four weeks and received an email saying that the RMA had been rejected due to "physical damage". Contacted them and, well, check the picture but spoilers: it was an allegedly removed serial number label (the last message in the chai...

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Perfect!

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Will not recommend..bought a blender but it is lea...

Will not recommend..bought a blender but it is leaking and was told it will be delivered next day but it arrived two days later...I am now stuck with a faulty blender..

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Wish I had read these reviews before buying anythi...

Wish I had read these reviews before buying anything from them. Ordered a screen for them. They have not sent a tracking number. Which is insane if you think about the fact that they send products which are expensive. Have been on the phone for more than 30 minutes to find out what is going on with ...

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Great offers and excellent customer service! Will ...

Great offers and excellent customer service! Will definitely being shopping here for my Christmas gifts!!

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*copy and pasted my review from trustpilot*

*copy and pasted my review from trustpilot*

Abhorrent company

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On 1st September I ordered a Praktica Z35 bridgin...

On 1st September I ordered a Praktica Z35 bridging digital camera, advertised with a camera carrier included. No problem with camera order -arrived quickly , but no camera bag . After phone calls and emails this company have decided that the offer was wrong and that the carrier wasn't included. Th...

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Cant reach customer service. Very dissatisfied

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If I could give these zero stars I would.

If I could give these zero stars I would.
Ordered a Dyson V8 this morning when they had 49 in stock.

They sent a message later that evening saying they had cancelled my order.
Avoid Avoid Avoid

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Appealing company. Bought a costly OKI professi...

Appealing company. Bought a costly OKI professional printer which didn t work. When returned to them by their own courier they refused to make the repairs because THEIR OWN courier damaged it. We now have a broken printer and no refund. Jaz Milner was the representative who completely refused ...

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1 star is to many, my order was cancelled the mome...

1 star is to many, my order was cancelled the moment I placed it. Thinking it was a system fault I retried, straight away it was cancelled again. No harm no fault as the money did not come of my account.

Until today.... If you cancel an order don't process the payment to just refund it !!!!!! Tho...

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1 star is way to many for this company AVOID !!! N...

1 star is way to many for this company AVOID !!! Not happy at all paid 11.99 for next day delivery on a television item hasnt arrived ebuyer says yodel has it yodel says they havent even recieved it yet !! Wont be using this company again to many lies from them i will be contacting trading standards...

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Brilliant customer service, efficient and friendly...

Brilliant customer service, efficient and friendly over the phone. Would definitely purchase from them again.

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Ordered from here multiple times in the past. Neve...

Ordered from here multiple times in the past. Never any issues and easy to look at old orders even from years ago. Prices are okay but still better to support a business such as this rather than a corporate monster such as Ama....

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Great Customer Service

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Ebuyer is good, ive ordered from there many times,...

Ebuyer is good, ive ordered from there many times, however the Currier they use witch is Yodel is just hopeless though, sent my parcel to wrong depot, tolled multiple conflicting stories...

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Great customer service, resolved my problem quickl...

Great customer service, resolved my problem quickly and efficiently. Would recommend.

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Placed an order on Friday and there was an error o...

Placed an order on Friday and there was an error on the site. Completed checkout, site crashed, never received an email, order number or any confirmation, cart was empty.

No goods but they took the payment. TWICE.

Rang on Monday when they agreed to a refund both payments but said that it will ...

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Nice location, easy access to M62, easy access to ...

Nice location, easy access to M62, easy access to artics

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I have bought from Ebuyer multiple times and it ha...

I have bought from Ebuyer multiple times and it has always been a good service. But what was really impressive was how they handled the return of a faulty component.

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I ordered a gaming monitor from them, it came on t...

I ordered a gaming monitor from them, it came on time no problem. But after plugging it in I realised the monitor had a fault (Stuck red pixels). I contacted eBuyer and they were happy to collect the product and exchange. So the collection driver came 2 days later, when he took the parcel he didn t ...

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Terrible company to deal with! if you need your it...

Terrible company to deal with! if you need your items fast and on time look else were as the team at Ebuyer will let you down , as a business customer of Ebuyer we expect to at least be notified if you are unable to deliver items... we received no email or phone calls and instead had to chase Ebuyer...

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Ordered a product and paid extra for next day deli...

Ordered a product and paid extra for next day delivery and it hasn't even been dispatched what an actual joke of a business, do not bother with this company as they use Yodel delivery, which is the worst there is. Don't waste your time.

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So I've recently ordered a few pc parts in order t...

So I've recently ordered a few pc parts in order to build a pc but had to cancel them as they did not have the other half which I needed in stock. I cancelled my order around an hour after purchasing by calling and asking for it to be cancelled. I was then told on the phone that only a few items cou...

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Here to provide training. Very warm welcome ...

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Great items, good prices and always offer good cus...

Great items, good prices and always offer good customer service!

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Great price, Quick service, fast delivery. Very re...

Great price, Quick service, fast delivery. Very recommended shop.

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Had some issues with delivery and a refund but the...

Had some issues with delivery and a refund but they were dealt with reasonably quickly, Ebuyer were not to blame for the delivery it was the courier at fault.

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We bought a new TV through Ebuyer and the delivery...

We bought a new TV through Ebuyer and the delivery was fast and customer service excellent.

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Ordered a laptop for next day before noon delivery...

Ordered a laptop for next day before noon delivery, that got delayed which is understandable, things go wrong.

A week later, still no laptop, delivered to incorrect address. Every day, the person who should be dealing with my case is offline so no-one can give me any information.

I then get pr...

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Would never recommend anyone to buy from these aft...

Would never recommend anyone to buy from these after my experience. On black friday i ordered a graphics card from them free next day delivery. They gave it to Yodel!!! Next day it went out for delivery only for me, after watching my security cams all day, to receive an email saying i had been out a...

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Run fast and far from this company! On 27th April ...

Run fast and far from this company! On 27th April I have ordered a TV which was delivered on time, however the nightmare started after unpacking the item and seeing a considerable crack on the screen. I immediately contacted the customer service line and waited over 30 minutes to get connected. Spok...

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Terrible delivery service mainly because they use ...

Terrible delivery service mainly because they use Yodel which must translate to we always lose your parcel in some language and because ebuyer doesn't care about their customers.

The only delivery service I could select was 3 working days and to arrive Friday 31st May. I ordered on Monday the 27t...

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I'm not happy that I paid extra to have the item d...

I'm not happy that I paid extra to have the item delivered today and it still hasn't arrived (doubt it will arrive) and is probably looking like it will be tomorrow now. If I wanted the item tomorrow then I would have purchased it cheaper from Amazon who definitely do not (or at least have not with ...

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Disappointing and outright insulting.. 1 item miss...

Disappointing and outright insulting.. 1 item missing from my order(25960929), call center staff actually said "we believe that item has been delivered", basically implying that I am a liar. (recorded call).. they are basically ignoring my emails now.

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Awful service, dont bother waste your time. Made a...

Awful service, dont bother waste your time. Made a big order only for next day delivery. They make all the promises but cannot deliver. Useless

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Ebuyer need to drop Yodal as a courier. No attempt...

Ebuyer need to drop Yodal as a courier. No attempt made to make delivery yet marked as no answer. Lies. Won't be using ebuyer again for next day delivery.

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I ordered next day delivery 5 days later still no ...

I ordered next day delivery 5 days later still no parcel, contacted them the woman i spoke to had no customer service skills what so ever. I run a IT company and i will think first before ordering again.

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I will never purchase from Ebuyer ever again. The...

I will never purchase from Ebuyer ever again. They really don t know their arse from their elbow. I placed an order last Friday and requested next day delivery (paying extra). The order was accepted all the paperwork was emailed including confirmation of despatch informing me of Yodel delivery. ...

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I have used Ebuyer for personal items aswell as fo...

I have used Ebuyer for personal items aswell as for business use and never really had an issue. Jo is very helpful and always happy to help! Overall, customer server is great, products can be a little pricey at times, but this is where you need to do your own research and maybe ask if they can match...

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Had a very good experience with Ebuyer recently, h...

Had a very good experience with Ebuyer recently, had an issue with a delivery and the staff were very helpful and friendly. 100% would buy again :)

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Friendly staff

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Great customer service, friendly and efficient!

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Lies, false allegations and threating Behaviour!

Lies, false allegations and threating Behaviour!


The PC came a few day later but unfortunatley the lights on the front of the case were inoperative, the internal lights did not fuction with the rear control buttons and and the itself PC was overheating.
The PC had only been out of the box for ...

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Disappointing experience

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The company dealt with my order swiftly but the de...

The company dealt with my order swiftly but the delivery company they used for my order were useless and after a lot of time off work waiting for a delivery that never came I decided to ring the ebuyer customer service and after dealing with Cheryl V she organised it so that I could drive to the del...

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Wonderful service and great prices TV

Wonderful service and great prices TV
Thank you

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Terrible customer service. I ordered an ex demo i...

Terrible customer service. I ordered an ex demo item which was listed as in stock and paid for next day delivery. A week later I chase them and am told they were out of stock and should have been emailed about this, but wasn't (they apologised for that at least). Customer services said they would...

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Bought a computer monitor with next-day delivery b...

Bought a computer monitor with next-day delivery but the item did not arrive. No update from eBuyer. No response to any emails requesting an update. Had to phone them the day after delivery was due to see what was going on and I was told the monitor wasn't even in stock!

Customer service lady was...

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Customers service. . .

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Useless , will not buy anything from them anymore ...

Useless , will not buy anything from them anymore , computer broke after shirt time and they told me to talk to the manufacturer but on their website found I information that they provide you with one year warranty

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Oh where to start. It took them 7 days to update m...

Oh where to start. It took them 7 days to update me how long is warranty on ex display gpu . After being sent redeem code trough gamecupon that they aquired from amd ,just to realise its already been redeemed .How funny ,complain about it 5 days ago and still no answer back...detective work in pro...

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Recently purchased from ebuyer and cannot fault th...

Recently purchased from ebuyer and cannot fault them. Used them many times before and always had great service. Website is very easy to navigate, stock levels are clear and delivery options are excellent. I ve made orders at a weekend and it s arrived the next day which is very efficient and not alw...

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Excellent helpful service from the helpline Kat ...

Excellent helpful service from the helpline Kat made sure my order was sorted and arrived shortly after.

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This company is fast becoming a site not to use. ...

This company is fast becoming a site not to use. Order placed and still 7 days later, because we chose free delivery it still has not been delivered. Free delivery should NOT mean that it is dispatched at the latest possible minute before the 'delivered within 5 working days'! Will not be using th...

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Amazing customer service. Really quick and easy de...

Amazing customer service. Really quick and easy delivery, had a small issue but this was rectified quickly and professionally. Will 100% buying from them again!!

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Order goods and they arrived damaged. Raised the m...

Order goods and they arrived damaged. Raised the matter with seller and provide information as per requested. No contact for next 2 weeks. raised case through PayPal in relation to it. Goods has been sent back and refund proceeds by PayPal. After all my account with eBuyer deactivated with no option...

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Company has no idea what is going on at the moment...

Company has no idea what is going on at the moment. I can resonably understand delays with current events, but I can't understand why they think it's okay to leave customers completely out of the loop. I had ordered a number of of items from them selfs. I hadn't had a single update other then the co...

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Bought a laptop . Arrived on time still works

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I have bought items from ebuyer many times and alw...

I have bought items from ebuyer many times and always been pleased but I never had need to return anything. When I did I discover they are not such a great company after all. See if you agree?

I purchased a new monitor for my laptop. I Receive lots of delivery info and arrives safely exactly as ...

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purchased a laptop in November 2018 and no issues ...

purchased a laptop in November 2018 and no issues whatsoever.

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Great products and service.

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Really dissapointed with my experience with this ...

Really dissapointed with my experience with this company. I have used this company a couple of times in the past and never had any issues. Hence the reason i have used them again. However this time it seems to be a never ending nightmare. I ordered a tv that never turned up. After numerous phone c...

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Terrible wont be using these again been waiting no...

Terrible wont be using these again been waiting now 9 days for a email from replacement department

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Ebuyer dont want sort the issue. My monitor went d...

Ebuyer dont want sort the issue. My monitor went down after 3 monthS, seller are no interested to sort it out, now is over 1.5 months, over 20 emails send to seller and I am waiting for refund, still. I NEVER EXPERIENCE IN MY WHOLE LIFE SO UNPROFESSIONAL AND TERRIBLE SERVICE

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Avoid this company.

Avoid this company.

I have been purchasing and building gaming PC's for family and friends using ebuyer happily for almost 20 years.

I recently ordered a motherboard which arrived in great time, sadly when I installed the motherboard it would not boot. I contacted ebuyer customer support, and ...

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Used to be good, but infortunately they use Yodel,...

Used to be good, but infortunately they use Yodel, the cheapest couriers, and the worst. Paid for next day delivery, failed to appear, Yodel incommunicable so I drove to their depot where I was told it was on a delivery van that had broken down. Turned out to be a lie as when I drove to their depot ...

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In short - Not worth 1 star!

In short - Not worth 1 star!
Ordered 'in stock' items over 30 mins before order cut-off deadline and paid extra for next day delivery. Order not even dispatched until 3pm on what was supposed to be the delivery day!
Phoned 'customer service', sat in queue to be eventually greeted by some Muppet re...

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Put an order through online. Accidentally put the ...

Put an order through online. Accidentally put the wrong billing address. The online chat was too slow so called them immediately and apparently you cannot change your billing address on an order... its 2020 not 1999. Had to cancel and reorder.

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When something went wrong, customer service was ve...

When something went wrong, customer service was very poor. The company was unwilling to entertain the idea of a return even though I felt I was within my rights and they failed to provide me the details of their regulator. When I contacted the retail ombudsman, they tried to resolve it with Ebuyer, ...

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Staggeringly poor customer service. On Google it i...

Staggeringly poor customer service. On Google it is claimed to be the largest independent online retailer of computer and electrical goods in the United Kingdom . If this is true, then it s a colossal failure of an online retailer of this size. I regretted not checking the reviews on Google before ...

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Been using this company for components for years a...

Been using this company for components for years and have never had any issues. Had a faulty hdd once, but they sorted out the exchange as quickly and effortlessly as any other company I have used. Always my first point of call for anything IT related. 6 Stars if possible.

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Awful experience, recieved two faulty products wit...

Awful experience, recieved two faulty products within 6 months. Calls to customer service are on a premium line so it will cost you money if you have a problem.

Customer service is hit or miss, some are very helpful. Some are dissmissive or incredibly rude. The tecnicians try to intimidate you wi...

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Very quick service, great card, happy with the per...

Very quick service, great card, happy with the performance and price!

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Terrible used them twice this week, delivery servi...

Terrible used them twice this week, delivery service shocking..Been on hold with Yodel for 44mins its currently 18:32, no delivery received, spoke to Jade in customer services at ebuyer as much use as a chocolate fire guard,. Paid extra for Tuesday delivery, Still not arrived, i will now have to cal...

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DO NOT USE THIS COMPANY WHILST THEY CONTRACT YODEL...

DO NOT USE THIS COMPANY WHILST THEY CONTRACT YODEL TO DO THEIR DELIVERIES. Yodel just lie and give false promises. Be warned do not expect your goods on time if at all. My order number was 26004860. 1 week after placing an order, on a next day service it has still not arrived - I have now cancelled...

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Placed an order and immediately realised wrong del...

Placed an order and immediately realised wrong delivery address. Got in touch straight away but took three attempts to get through via chat and phone. Because I used 'express checkout' apparently they cant change the delivery address!!!! Who came up with that bright idea? It's still less than an hou...

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Worst company I have ever dealt with. 8 weeks now ...

Worst company I have ever dealt with. 8 weeks now I still dont have a refund or my graphics card.

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Never order from them. They are unreliable and unp...

Never order from them. They are unreliable and unprofessional. I was supposed to receive a preorder in November. A month later and after numerous calls complaints not only I have not received it today I got an email syaing that my order might only arrive in January. Customer service only apologises ...

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This company has given me the worst experience pos...

This company has given me the worst experience possible in terms of shopping. I have waited over a month for the item I wanted only for them to push back the delivery of the item without letting people know. I ordered my items in June and they expect me to wait till August. Customer service do not e...

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