Terrible customer service. I ordered an ex demo i...

Terrible customer service. I ordered an ex demo item which was listed as in stock and paid for next day delivery. A week later I chase them and am told they were out of stock and should have been emailed about this, but wasn't (they apologised for that at least). Customer services said they would swap it for a new one instead if they could, but can't because "that is how the system works".

Amazingly they don't even have a complaints procedure, won't be buying from them again, not that I was able to this time....