I have bought items from ebuyer many times and alw...

I have bought items from ebuyer many times and always been pleased but I never had need to return anything. When I did I discover they are not such a great company after all. See if you agree?

I purchased a new monitor for my laptop. I Receive lots of delivery info and arrives safely exactly as expected.
After trying it out I decided not suitable after one days use.
Request return on the item as NOT SUITABLE having used it for 7 hours. Authorised by ebuyer although at my cost; fair enough.
Two weeks later ebuyer say that return is not allowed as item opened. But I say distance rules mean I should be allowed to return within 14 days. ebuyer tell me that I am not eligeble as I am designated a business customer. Although I am a business I was not aware of these implications.
ebuyer offer a 80% refund or return the item. I ask for it to be returned.
After over a week of hearing nothing I contact ebuyer to see when item will be delivered. ebuyer tell me that it was sent a week ago.
ebuyer present proof of delivery in the form of squiggle signature - not mine.
I raise the matter of non delivery with ebuyer. They tell me they will investigate.
nothing happens for a week so I chase and call. They are sorry and will investigate.
I decide to call the courier Yodel. They tell me that they can't tell me much as It is ebuyer's order.
Few days later I try yodel again and manage to speak to someone that tells me that parcel was delivered to a neighbour 20 houses/500 metres away as per the address provided by ebuyer.
So I go and see recipient and they tell me that they refused the delivery.
I write lengthy email to ebuyer explaining full story. To me it is clear that the courier has seen the opportunity to sign for the item and then trouser it.
ebuyer very concerned and will investigate... I sigh
Nothing progresses
ebuyer write to me and say that I contacted Yodel several days ago and did not inform them and therefore they cannot help me further.
I write letter to ebuyer explaining that the dates of me contacting Yodel and finding out their mess and informing them was about 30 minutes. I provide their emails as evidence. I make it clear that I want a refund or the monitor ordered 9 weeks earlier. I tell ebuyer that if demand not met within 48hr I will raise my case with media programmes watchdog and you and yours.
Within two days I get a message from a different part of ebuyer customer services explaining that a refund will be sent promptly.
I receive paperwork from ebuyer indicaating refund and two days later a refund is deposited to the bank.
No further explanation comes from ebuyer.

Lessons learnt:

customers: if you don't get delivery updates then maybe your delivery has gone missing.
customers: Try googling ebuyer poor customer service before using this or other company. Establish their reputation before using.
ebuyer: Why authorise a return that is not eligible?
customers: Read the terms and conditions and dont assume that they will play fair.
customers: Avoid Yodel.