Ordered a laptop for next day before noon delivery...

Ordered a laptop for next day before noon delivery, that got delayed which is understandable, things go wrong.

A week later, still no laptop, delivered to incorrect address. Every day, the person who should be dealing with my case is offline so no-one can give me any information.

I then get promised an email by the end of the day, but nothing. 3 days on the run now. Staff polite but can't offer any help at all.

Very poor service.