Liong Chan

Review of Ebuyer

Staggeringly poor customer service. On Google it i...

Staggeringly poor customer service. On Google it is claimed to be the largest independent online retailer of computer and electrical goods in the United Kingdom . If this is true, then it s a colossal failure of an online retailer of this size. I regretted not checking the reviews on Google before buying on eBay from Ebuyer.

I ordered via eBay an Apple Watch Nike+ on Thu, 17 Oct with delivery on 21 Oct. It wasn t sent so I emailed on morning of 21 Oct to ask for delivery status only to be told there was a stock discrepancy in the warehouse and my item is out of stock. I was offered a cancellation or an alternative non-Nike+ (cheaper) model in a completely different colour. I asked when my purchased model might be back in stock to be delivered and the curt, indifferent and almost indignified reply was simply: Hi, We haven't got a date for stock, this could but a month or even a day. Once I have an update I will let you know. Kind Regards, Jade.

It is disappointing for an online retailer to come up short on delivery in this age and day of raging online commerce but still understandable from time to time. But to learn of Ebuyer s incompetent in its inventory management on eBay is another level. And to add to that an online retailer that can t be bothered to inform customers of their inability to deliver is appalling. If I didn t initiate the first query on 21 Oct I wonder at what point would I learn of the stock discrepancy .

The whole point of buying online is for speed and convenience. Ebuyer has shown to have total disregard and failure to appreciate customers need for these. I have wasted time and effort (the item was meant as a gift on a special occasion) and anyone who wish to have a seamless stress-free online shopping experience would do well to avoid Ebuyer. Any savings in price that Ebuyer may offer is just not worth it - some things in life is priceless.