Placed an order on Friday and there was an error o...

Placed an order on Friday and there was an error on the site. Completed checkout, site crashed, never received an email, order number or any confirmation, cart was empty.

No goods but they took the payment. TWICE.

Rang on Monday when they agreed to a refund both payments but said that it will take up to a week. No PC parts for me for at least another week while i wait for my money back and I'm now paying interest as they've put me overdrawn.....

Customer services offered a verbal apology but no compensation and were unable to provide confirmation of the refund being processed. Apparently they can't even send a refund remittance notice.