Steven Cain

Review of Ebuyer

Avoid this company.

Avoid this company.

I have been purchasing and building gaming PC's for family and friends using ebuyer happily for almost 20 years.

I recently ordered a motherboard which arrived in great time, sadly when I installed the motherboard it would not boot. I contacted ebuyer customer support, and after an hour on the phone waiting I was told that my return request would be forwarded on and that I would be contacted with further details.

Later that day I received an email stating that.....due to me installing the motherboard I had voided my warranty and they could not accept the return. The explanation email came after the automated response letting me know that my return had been cancelled.

Lucky for me! I paid with Paypal, and Paypal have great customer service and are currently helping me get my money back from Ebuyer.

Ebuyer do not seem to know or care about UK consumer law for online trading.

Uk consumer rights clearly state. If you have bought a faulty item, or an item that has developed a fault, you have the right under the Consumer Rights Act to ask for refund. If you wish to return a faulty item bought online, you should not incur the cost of returning it.

Further to this ebuyer finally allowed me to return the item after Paypal helping me fight this case.

And here's the kicker!

ebuyer should provide a free returns label, and they did! I got an email asking me to log in to my account to print my free returns label. I went to log in to my account only to get a message after attempting to login letting me know .....

Sorry, the account you are trying to access is now inactive.





Do I care? was I ever going to risk using them again? nope.

Fingers crossed I get my money back, wish me luck.