Alex Johnson

Review of Ebuyer

I sent a defective monitor back to Ebuyer inside o...

I sent a defective monitor back to Ebuyer inside of 30 days. Waited four weeks and received an email saying that the RMA had been rejected due to "physical damage". Contacted them and, well, check the picture but spoilers: it was an allegedly removed serial number label (the last message in the chain is my explanation as to why this is nonsense) and they even go on to ask me if I had a photograph of the monitor which I had returned to them! Eight hours after my last message I receive the monitor back from Ebuyer. Yes, they had already shipped the monitor back on the basis that a sticker was missing, without verifying the monitor's serial number or applying basic common sense. I had to argue that I had not intentionally removed the label (as explained, it wouldn't make any sense) and that a label does not typically become accidentally removed from a stationary appliance after three weeks of use. Do you think I would have to seriously argue this completely ludicrous point with Amazon, Scan or PC World? No I wouldn't. Ebuyer didn't even bother to look at the serial number which would confirm further that I have no reason to remove the sticker, as the number matches. I also assume that, as they classified this as physical damage caused by myself, that they voided my warranty on this basis.

I'll be getting in touch with any other party in sorting this out because all contact with Ebuyer customer support about this, and other issues I've had with the return, has been a massive practical joke. Everybody I've mentioned this to has been in disbelief over this. Four weeks since I sent them the monitor and I doubt that they even examined the fault in question (fyi: screen flickering regularly with Freesync enabled and HDMI input crashing the monitor).

I would recommend that people do not buy from Ebuyer. Most orders go fine, as should be expected, but if you receive a faulty item it's a gamble whether or not they will do you over and no company which would treat a customer in this way is worth any amount of custom.