A yellow cab t boned my daughter, the police came and determined that it was his fault. It has been almost 72 hours now and yellow cab claims will not call me back! They say they are "self insured", but nobody calls you back!
If i could give 1/2 star i would. Taxi driver number 1149 was horrible. He ran our meter up past $77! We we re coming from IAH to our hotel which was about which was about 28 miles away. It took us over 45mins go reach our destination! I set my google maps gps to follow along and he got off the freeway early to take the street. He was missing turns and seemed to be lost the entire time. He was driving 40 in a 60 mph zone. I WILL NEVER TAKE YELLOW CAN AGAIN IN MY LIFE. This is exactly why people use Lyft and Uber.
Dispatch had to repeat msp, location 3 x wondering if they pay attention to what I was saying.. Even spelled it out to him
The driver cancelled my trip and didn't tell me. He called me and asked me where i was going, i told him the galleria, and he said he would be there to pick me up in a few minutes. 30 minutes i waited for this guy! Her never showed up or called or anything! I finally called yellow can and asked them where he was, they told me he cancelled the trip. They were going to rebook me but i told them not to bother and hung up! I got an uber instead!
These guys will employ anything that will grab on to a minimum wage paycheck. The idiot dispatch will tell you things like "I need a physical address", seconds after you tell them the physical address.
Phone system never works.
Cabs smell bad.
Taxi Drivers make better paperweights than they do as a GPS/Taxi Driver.
Cabs are always late.
I've stopped trying to take these guys and started just asking strangers for rides around Houston. Sure its a little dicey, but its worth increasing risk for rape and murder when you actually get to your destination on time, in style, and you don't feel like punching out random babies after dealing with the scum of the earth.
This cab service was very,first time I take this from airport I hope it can't satisfied but it satisfy me better
Try this cab service you won't regret.....very fast,affordable price,satisfaction...I love it
The service could NOT be worse. First ride from IAH said completed, but the driver never showed. Lady next to me waited even longer & her ride was canceled. FINALLY managed to get a human on the phone. Said cabs were on the way but never showed. Booked a second time online. Driver called & said he was 30 minutes away. Hello Uber.
Soo why in this modern day and age would anyone want to use a taxi service when you can call an uber? When I say that this was the worst taxi service I mean the taxi driver was rude and started judging me as soon as I got into the cab by assuming, because I'm black I will not be paying the cab fee. After that he made sure to take the longest route as to make sure to milk as much money out of me(and I know because I checked on uber and the trip was only $28 but this taxi took $46.70) anyways the point is USE UBER!! Its much cheaper ,the drivers are much nicer (because they are jugded on excellent customer service) and you are not going to get threatened jail time
Liar and deceived to rip off from customer.... Initially driver told estimate 60$ for my destination but on arrival bill was 103$ then he added 20$ without any reason and then was asking me for parking fee of 20$ and then again for tip..... Liar Drivers and poor service....... My colleague travelled on another taxi service and paid only 60 $....Yellow Cab Houston charged more than double..... Totally Not Recommended
Lousy service I asked for a taxi I arrive half an hour later than what the seller told me and the driver was grabbing time in the truck for better pay .... I missed my lousy service flight I swear
Terrible experience! I only have cash so a cab is my only option. The drivers have been cancelling my ride and customer service keeps hanging up on me. I've been waiting for almost an hour! I'm beyond upset and will never use Yellow Cab again!
the most unreliable service ever. I reside in Pearland which is a suburb in the south Houston area. I called yellow cab at about 4:20PM on a Tuesday afternoon to go home when I got off from work. After a long, tiring day, I was ready to pay and tip a cab driver to get me there safely as temperatures had dropped to about 40 degrees. I patiently awaited a ride which I assumed was on the way as I was told by a person at the answering service. However, about 40 minutes later, I received a call back from yellow cab and a different person asked me if I was actually going to need a ride. I replied yes, confirming and was confused as to why they would call me and ask such a question, when that was the whole reason I had contacted them in the first place. Frustrated, I continued to wait. Around 5:50, an hour and 30 minutes after my original call, I called back and let a woman know that I was still waiting! She informed me that there was a cab in my area but he hadn't taken my order,..so that was unhelpful. She told me that the next available was going to be dispatched to me. At 6:30 I was fed up and got a ride home from a friend. At 6:50, I received a call from yellow cab in which they hung up before I could even answer. This was definitely a most unfortunate and irritating experience for me. I will never depend on yellow cab Houston again, and will not recommend them to anyone. Thankfully I'm getting a new vehicle soon and will no longer have to.smh.
I watched a son and his elderly parents go from excitement over a planned outing to sadness when they realized they coukdnt go because the cab wasnt coming to get them. This was even after 1.5 hours and 3 calls to yellow cab. I can totally see why people take uber and lyft. I will definitely let others know that yellow can is not who you want to call...ever.
Wonderful driver. Got me to where I was going in a reasonable time.
This review should be a zero! I took a taxi from the airport and the driver was very
RUN AWAY!!! The Worst! Waited for nearly 2 hours nobody ever showed up. Waste of time
I've had a few occasions to where I ordered a taxi for the taxi driver to never show up. Yellow cab is a very unreliable cab service. I use uber now, so far it has been pretty reliable.
I requested a taxi at 7:51, it's 8:27 now and still waiting. They told me that it was going to be here in 15 minutes though.
Waited two hours in Pearland trying to go from Lubys on Shadow Creek Pkwy to Pearland Medical Center across the street. My wife and I had to walk.
The one star says it all. If I can make it none, I would. This is lousy company with rude customer service. I booked my cab online with specific time of pick up as I was going to the airport. Nobody showed up at pick up time so I phoned customer service. First, she said that my booking was not entered yet. At that time, she was going to find somebody in my area. Secondly, she said that I made a mistake of putting the airport as my pick up address. I said I was holding a print out of my reservation and it has a correct pick up address. I spoke to the supervisor (Cesar) and complained about what just happened. I needed my cab to be on time. He said that they DO NOT GUARANTEE the pick up time! That did it, I got my wife to drive me to the airport.
Terrible business as you can see from the other reviews - here is how it works - you call or go online and place your order for a cab leaving your contact info. If Yellow cab has a cab in the area they pick you up, if not they pretend they never received your order.. no call back, no heads up, nothing - they just leave you standing there waiting. when you call to inquire they say simply "this is how our company works"
stay far far away
The drivers are very rude. I almost lost it last time I took a yellow cab. I had to report him I was so mad. Get better drivers please. Cab# 4464 don't get that one. He was so disrespectful and unprofessional I'm still mad 4 days later.
Ok, I know that this is Houston, and like everything else in Texas, it's HUGE. But come on, I called a cab at 7:40pm at Buffalo Wild Wings over near Channelview off of the beltway. After waiting for an hour I called my wife to just come pick me up. She arrived in 10mins and took us back to her sister's house which was only on the other side of the BW. (I guess I should've called her to begin with) It is now 9:40pm and the cab calls me asking if I was ready. OMG! Are you serious? 2-hrs Later...? Need I say more?
HORRIBLE service! If I could give 0 stars I would. Too long of a story to tell but driver was very rude and argumenative. I ended up getting out before we even left my apt parking lot. Horrible customer service when I called to make a complaint. I will def stick with Uber or Lyft next time!
Worst service in the world . Called 5 hours ahead to schedule a pick at 2 am to the airport. After call 7 time every 10 mins as they requested it . A cab never show up . The customer service representatives are robot , all of them Nasser the same question. Asked for a supervisor and I got a nice answer machine . Not even 1 star
Dispatcher said cab would be 'right there' (major downtown hotel). 20 minutes later, no cab, so yeah, I walked away. They obviously 'flagged' my number because when I called for a cab that night the dispatchers played childish games on the phone (pretending they cannot hear me, etc.).
Find ANY other way to get around Houston. These people are not in the service industry.
I have used Yellow Cab due to wheel chair requirement and I found them to be always late, unreliable, and often unable to even provide a cab. I have doctor appointments to go to and have had to cancel many times due to Yellow Cab. I tried other cab companies ie United Cab and Fiesta Cab and find they are owned by same company. We need new taxi cab competition in Houston. I am joining with others to bring new competition into this city.
Poor service. Called them for a pickup and the taxi never showed up. Flagged down another taxi and he refused to drive us because we were only going 2 miles and the fee wasn't worth his time. After multiple bad experiences i will not use again, I'd rather walk backwards on my hands.
Yesterday i wait a hour for a cab to come to food town. One didn't show up til 5;00 p.m. I was so mad. I had ice cream and meat to get home. Then they had they nerve to call me ask me what was the cab number that pick me up. I receive three phone from them asking me the same question. They need to put some cab all over Houston . No wondering why people don't like to catch them.They hang at the airports. I guess that's where the money at. I know they are independent . But order mint for to
keep in they pocket . Us the people is what pay they bills. They haven't realize that.
Waited 40 minutes then driver called says couldnt find address, worst taxi or ride service ive experienced. Called customer service and was only given an apology no explanation. Overall deplorable service.
Called a cab at 2:30pm 2 hours later still no cab for now on I will make sure Uber late for work because they kept promising 10 minutes
Very beat up cars. They told me they'll be here to get me in 15 minutes... the guy came in 5 minutes and left because he waited 2 minutes. Didn't honk or anything. I guess I shouldn't have ran to the bathroom before waiting outside. Just call Ace Taxi instead.
You are better off walking over an hour away. I called them nearly three hours ago and still haven't got word of a taxi showing up at my house so I started to walk about an hour ago and finally I'm reaching my destination. Yellow cab is trash has nothing good 4 suburban areas at least
The cabby told wife that she could service him to pay for the ride,she refused and got out and walked ten miles home at one A.M.
Had to trade the cab ride for an ambulance. Goddamn cab took too long now my father is in the emergency room. Dont use them unless you have the better part of the day to burn waiting for them. The person that answered the phone didn't even apologize for taking so long.
5 years ago I had to walk 18 miles to get home after waiting for 6 hours for a cab, they kept saying they would be there but never came. It wasn't until an hour after I walked home that I got a call from some hadji I could barely understand yelling at me that I'm wasting his time cause he was there for 5 minutes waiting. The sad thing was that I cancelled the trip hours earlier.
SCAMMERS!!
I got a cab to go 9 miles and when I arrived at my destination the fare was around $30.00. My card was charged $87.07!!
MAKE SURE YOU GET A RECEIPT AND THE TAXI INFORMATION. YOU WILL NEED IT LATER!
Waited to hours for a cab. when I called and ask about the cab I was hung up on! The worse city I ever tried to get a cab in!
Waited 1 hour 10 minutes for a taxi from this company; the operators kept telling me a taxi was on the way, then finally one told me they still hadn t found a driver but we re looking and said they d have one here in 10 minutes; waited another 10 minutes and still didn t have a driver on the way. Called a local independent taxi driver and he was there in 15 minutes. Never attempting to use Houston yellow cab again.
Made reservations @ 1:15 am on January 27, 2018. African guy called back confirming the trip, and told me to wait in front. I stated that it was raining and he said he was not going to put his life in danger. Now I just got labeled as a predator. Smh. Mind you, it was raining and I had to go to work, so I waited upfront. To mk a long story short, It's 3:07 am still no cab. But wait ... Another call was made to YELLOW CAB. Hold on...the response was unreal....We don't have any drivers. Sooooo what happened to the driver who called me to confirm my trip. Never again. Uber & Lyft from now on. If any corporate employee is reading this, please screen your contractors. These drivers are tainting the Good Name of Yellow Cab. The only reason I gave 1 star is bc I couldn't post my experience without selecting something. Overall my rating is -10, NEVER AGAIN.
Don t make a reservation especially for the airport. They can t actually fulfill your reservation and then you are stuck. Why take reservations if you can t actually send a car at the reservation time also overpriced compared to Uber or Lyft.
Absolutely horrible.overpriced,bad service.i was threatened and received harassing phone calls from a driver
Driver threatened to call the police if we didn't tip him what we wanted. Worst taxi experience ever.
On 12/30 I posted a big thumbs down on Facebook. I had ad service in the past but thought I would give them another try. NEVER AGAIN. Time to try UBER
Terrible systems. No direct representative. Driver told me 5 mins 30 mins ago now im late for work
I didn't Evan want to give them one star. I called them and they said they would notify a cab to head my way. they never showed. I called again and she said they had no one in the area. I'm sorry. I didn't know a taxi service worked that way. they pick you up wen you need them too not because they don't want to.
Cab #312 tried three times to pass in the left breakdown lane at 610 and 59 - as if you can go anywhere fast in the Galleria at 3pm.
If you need wheelchair accessible van or any taxi PLEASE DO NOT CALL
Yellow or United Cab. I called United Cab trying my best to stay away from
Yellow cab and they are the same horrible company. My elderly mother needed
Wheelchair transportation to a very important doctors appointment.I called at 10a for a 12p Pickup and they were a No Show. I'm so mad at myself for trusting this worthless company. Why do you say you provide
Transportation for the handicap and you are a No Show.. ADA should put you out of business.
Here is my complaint to Yellow Cab Houston, to which they never replied. I am still waiting...
18 Feb 2015,
On Thursday 12 Feb 2015, I booked a taxi from my home on xxx to go to 5015 Kirby Drive, Houston 77098. The taxi picked us up at 7.11pm, which I have documented because I called my husband as we got in the car. The journey is 11 miles, and without traffic, should take around 15 minutes. There was some traffic, but nothing out of the ordinary for a regular Thursday night. We headed east on I-10, but instead of going south on 610, the driver made a mistake and turned north on 610, then eventually northwest on 290. When I queried his route he said that he had chosen another way to avoid the traffic. I knew this not to be true (you don't drive north in order to get south!), and it was clear that he was lost. Due to road works, his GPS kept recalculating and when he finally did turn around we ended up going northwest for a while on Hempstead, then east, finally joining up with I-10 at Westcott. However, instead of staying on I-10 and going south on Shepard, (which would have been the shortest route at this point, and which is where I was telling him to go), he did a u turn and went back on I-10, then south on 610, another big detour. We arrived at our destination some 45 minutes (!) after we left home. This, again, I have documented because I called my husband. The meter had been running the entire time, and the driver said we owed him $46. I refused to pay that much, and asked him to please calculate the correct fair based on the pick-up price and the price per mile. He wouldn't do it. Instead, he offered to lower the price to $40, which I still thought to be way too high. We paid him $25 and got out of the vehicle at this point because we felt uncomfortable, and he still wasn't calculating the correct price. We walked over to the restaurant, and he called after us and said that we owed him more money. I said I would call my husband and get him to calculate it for me, which I did, and after a quick Google search my husband told me that the correct fair would be around $30. I then paid the driver another $5, and at this point the driver had finally made the calculations himself and agreed that $30 was approximately the correct fair. Another 15 minutes had passed after we arrived at our destination because the driver had refused to do this in the first place. We were late for our dinner reservation and we were, frankly, frightened by the driver's unprofessional and unfriendly behavior. I asked for a receipt and photographed his license plate. The cab number was xxx, driver number xxx, and trip number xxx. I am not disputing the price we ended up paying, but I would like to file a complaint about the lack of customer service we received. Had I not objected, we would have ended up paying $16 more for a trip we never wanted to take, and for which he never once apologized. He lied to us about trying to avoid the traffic, when, in fact, he was just lost. It was obvious that he was not a local and did not have sufficient grasp of the Houston road map. But it was more upsetting that he tried to cover it up and then charge us for it afterwards! It put a dampener on our evening to say the least. I look forward to hearing from you.
This is a terrible transportation company! I do not recommend using them. I have called and left countless messages requesting that they send me a receipt or at least give me the total amount for the cost of the trip. I have not received one response from them. I will NEVER use this company again. They have the worst customer service I have ever experienced. This company cares nothing about their customers. I have taken my business elsewhere. I suggest you follow suit.
I came in on a greyhound bus at 11pm. Walked out the bus station and strict into this taxi with a driver named james. He said he always sits out side the bus station. Anyways, there were three other people in the cab, we were all going the same direction. He let the three kids out on an 85 dollar tab. Then got lost taking me 15 minutes away from where he dropped them off. Along the way I noticed he drove any where between 10 and 15 mph UNDER the speed limit. During this drive he told me that he wasn't going to charge me for him getting lost, and that whatever I thought was a fair price he'd take it. When we got to the hotel I gave him $30. When he saw how much it was he said that it was an unfair price and that I should a least give him $50 because you know I came from all the way down town. When I told him that if I hadn't got into his cab he wouldn't be making the extra $30, he continued to say how unfair of a price that was. Mind you, my bags were in the back of his car and he wasn't getting out. I gave him the extra $20, and he tried to shake my hand when I was leaving!! Do not trust or get a ride from thus guy.
Worst cab company ever. Rude drivers. Unethical drivers. Customer service is a joke. Cabs take forever to arrive then want to drive farther so you have to pay larger fare. Overall yellow cab is crap
Over an hour waiting for a cab. Called 3 times and they never sent anyone. Missed my flight, much appreciated.
I need y'all to fix my car Taxi driver 461 rear ended me and y'all still haven't done anything to fix the damages, the operators keep transferring to a number where nobody ever picks up!!! Or they just hang up on me!!!!
Rating should be less than 1 star. I was assured of an on time pick up in a wheel chair accessible van ordered a day in advance. What they won t tell you until they start going down their list of excuses is that they only put in the order 30 minutes ahead of the pickup time. If A van is not available at the time too bad. No pickup. No call to let you know. Nothing. Just a bunch of lame excuses. Obviously we won t be doing business with yellow cab again and will be filing a complaint under the ADA.
On Feb 2 at 330 we arrived at the Houston Airport and grabbed this taxi so we could pick up our dog at cargo. Before entering the cab we told him we had two stops, one to pick up the dog and two to go shopping as our connecting flight was in a couple hours.
As soon as we got in the cab, we could smell alcohol, I got a bad feeling but i let it go. Once we were driving he was talking and started to drive he wasnt making any sense didnt know what really was going on. Once we got our dog he then told us we had to go back to the airport as he cant drive us to our next destination, we were shocked. We asked beforehand and he said sure but then changed his mind. Then overcharged us for the cab. I DONT RECOMMEND THIS COMPANY! Use uber as much as you can or a different company.
My car recently broke down I'm waiting for the parts to come in the mail and for it to be fixed but I needed a way to work my Lyft account is down as well as my Uber so so I figured I would call Yellow Cab this is my third day in a row using them I called to schedule a taxi at 11 this morning it is now 6:30 the time they were supposed to pick me up they're still not here I called them to ask what's going on they said they would send the nearest available cabin to give them 15 to 20 minutes I've been waiting an hour ov been waiting. terrible customer service, rude drivers, if I could rate at 0 Stars I would
OMG Just spent almost 2 hours waiting for cab, finally gave up. I take the cab home every week from getting groceries with my 80 year old mom. When we finished getting our groceries today, i booked online with ztrip like i do every week. I kept getting the notice that the driver was on his way, then i would get a message that the driver had just picked someone up at a distance from me and wanted me to confirm it was me, i chose no, then it asked me to rate my experience so i had to pick the sad face as i had not even been picked up. i called an booked several times, booked on ztrip several times, called customers service and was on hold forever. Finally gave up and had to drag 4 heavy bags of groceries to the bus stop with my elderly mom and wait in the heat for the bus that comes once an hour , so that we can wait for another bus to go the other direction and then carry the groceries 4 blocks home. We live a mile from the store but the bus service coming back from the store is horrible. I was in tears and so desperate i even tried to get customers coming out of the store to take us home but of course they probably that we were crazy.
Terrible service, called for a cab to the airport and to start things off dispatcher could barely speak or comprehend english. After over 10 minutes of trying to get my info she says a car would arrive in 10-15 minutes. Fifteen minutes later I call to get a status update & dispatcher says "if the car doesn't arrive within 15 minutes call back". Fifteen minutes later driver calls & says "I'll be there in 20 minutes", then arrives 35 minutes later. Needless to say I missed my flight & had to sit in the airport for 2 hours for next available flight.
I took the yellow taxi for the first time two times that one day
The first taxi was perfect he took me right away and wasn't doing anything but his job
The second one was on his phone talking to multiple people on the phone didn't know where he was going I had to go on my GPA to explain where he's going he was running out of gas then begain to blame it on me because I was going somewhere far
Then he demanded for me to give him a tip
The first taxi was so good that I came back as a customer but that second taxi I will never come back unless I request my first taxi
i was at work and ordered a cab for a customer,the driver was being disrespectful through the phone with me , when he arrived he was arguing with the customer opened the door for her to get in but then told her that he would not provide service for her. he left so fast that he did not even bother closing the door and drove off with the door open don't know the drivers name but his licence plate was FYM0711
We booked a Yellow Cab or a flight and the guy did not show up, did not call. The clock was running out. We had to call another company.
I honestly don t know how this company is even allowed to exist. So I took a 5 minute trip down the road, first of all the driver went the wrong way, so it took over twice as long as it should have, and when I arrived I noticed that the driver had been hiding the pay meter, then he uncovored it and it showed 14 dollars, FOR A 5 MINUTE RIDE???!!!. Also the driver was asking me to give him 20 dollars because he wanted a tip for having to wait maybe 3 mins at the most for me to come out and get in the cab, although he already ran up the meter to 5 dollars during the wait which he admitted to. I refused to give him 20, I handed him 10 because the trip should have been no more than 6, and he begged me to give him 2 more dollars so I did. This company and it s drivers are all scam artists that charge over double sometimes triple the price of uber/lyft and they have messed up old cars and horrificly poor drivers and expect people to pay a fortune for absoulte garbage. Also the african driver was racist to me when I got out and left, he s lucky i m an easy going guy because at the very least I would have reported him, and if he caught me at a bad time well, let s just say it wouldn t have ended well. In conclusion, AVOID YELLOW CAB AT ALL COSTS!!
yellow cab never showed up, and they never called. horrible! I'm in the Med center for crying out loud!
Only gave one star for the sake of it cus they don t even deserve that one star.
Drivers need to learn how to be polite AND punctual or else this company will run out of business.
Take some tips from Uber and Lyft!
verbally insulted by driver Wayne Hunstad over a miscommunication. first and last time calling yellow cab. don't bother.
Cab driver started the meter off at 3$ before we even drove. Rip off! Pulse he was rude from the start like he hate his job. Yellow cab is horrible! Everyone go with lyft or Uber! It s cheaper and way better!
I called Yellow Cabs of Austin at 8:15 a.m. on Saturday July 2, 2016. They said they would have someone out shortly-10 minutes. I called back at 8:45 a.m. and they apologized and said they would have someone immediately. No one showed up and it was 9:20 a.m.
I downloaded Uber, they showed up in 5 minutes but unfortunately I missed my non-refundable flight.
Disgusted with YC of Austin. 0 out of 5
Jordan David
At 1:00am they left me and my 9 year old son wait for over an hour without picking us up. After calls every 15 minutes we decided to use another ride (thanks Uber!)
I called LIBERTY CAB due to Yellow cab reviews and they sent me Yellow cab anyway! The guy didn't know the city and almost got hit on the on-ramp. I'd rather walk next time.
worst service ive ever experienced first of all i called at 530 am and told them to be here at 330 pm so i called to make sure at 3 and the lady told me that nobody had responeded to my pick up so i was late for work and at 730pm the cab called and said imoutside are you kidding me never again so i called to complain and the lady hung up on me and told me to quit calling
So I went up to 2 of your cabs in the last 15 minutes and both of them wouldn't give me a ride no wonder more people take uber
The taxi cab driver is nice to my aunt and me
He help with water and foods
Horrible drivers! I literally had one barely miss my front bumper! He pulled out in front of me, zero blinker! I took a picture of his cab.. will be reporting to the city and police! He nearly caused an accident!!!
I was quoted $15 for a fare for just a few blocks. Expensive for just a fee blocks, but Uber was backed up so I gave it a shot. The cab was disgusting inside. The nexr day, I checked my credit card statement, he quoted me $15, I tipped $2 for a short ride, I was charged $20. It is no wonder why cab services are dying to such a superior service such as Uber. I won't be getting in a cab again.
Called at 6:00 AM for 645 Handi cap or ADA Cab Service. At 730 After multiple call backs, they finally admitted that they do not guarantee ADA or Handicap service but maybe theyd come
Called back again 745 to see if there was any chance, and they were finally honest and said no. Its mind blowing that a company exists like this with what seems to be policy of bad service and ignoring the handicapped. They also have contract drivers, who have to rent the cab to drive it. Whether you work for them, or get a ride, you will be treated poorly. One of the worst companies in America as far as service is concerned. I hope they arent profitable.
If I was a more litigious person, Id sue the pants off them, instead, im leaving a review here, so that people who care, might try and find other services.
If you call yellow cab there s a 50/50 chance they ll pick you up. You re better off finding someone else to give you ride. Today I called for a taxi at 1:00pm and waited in the hot sun for about 45 minutes for nobody to pick me up. I tried calling back multiple times for the status of the taxi and never got an update. I ended up taking multiple buses and walking in the hot sun for about 3 hours because my taxi never came in the 20 minute wait as promised. I just got home about 10 minutes ago and could have been home HOURS AGO if someone had came. FIND SOMEONE MORE RELIABLE TO GIVE YOU A RIDE IF YOU NEED ONE!!!
The driver called to confirm but we had already scheduled another taxi to Bush International Airport. When I told him this he called me an idiot. The man should not be dealing with the public. I will continue to do everything possible to avoid using Yellow Cab.
Never call them if i write what i really think about yellow cab i would go to hell
Don't ever ride in this cab! My experience was horrible!
Date is Oct. 8 at 1pm. Yellow cab number 67 cuts me off at airline and 45 north, doesn't use his blinker to get over makes a wide turn into the left lane. Then cuts me off for the 2nd time as he turns on the first street once again with no use of his blinker. I go around him and the guy is on his phone and I call to report this and they place me on hold for 15 with no answer it just hangs up, so I'll voice my opinion this way. THIS IS WHY YOU ARE LOOSING BUSINESS TO UBER, LYFT AND Those types of apps... look at the types of drivers y'all got out on the streets....
No-shows, rude drivers, deliberate longest route traverses... You have zero reason to choose yellow cab. I've used cab services around the world and Houston has by far one of the worst. Just use uber.
The worst ever I called on a Saturday they never came called the next day they Still did not come so I walked home and got Robbed
Worst services ever been waiting more than 2 hours for a taxi with my mom in a wheelchair. My reservation got canceled twice by ztrip. Never again and still waiting.
I am giving one star just because I need to give a rating else 0 stars would be my rating. It was not once but thrice I had this experience from yellow cabs. I generally call the yellow cabs either a day before or at least 12 hours in advance to reserve a cab. When I reserve the cab, everything goes well but when the time comes, no one turns up. When I call the yellow cab service, the response I get is that no driver in my area accepted the reservation. I was stunned with the response. Luckily in all these 3 scenarios, my friends came to my rescue. Since then I decided Yellow cabs contact would be deleted from my phone and would never call then again. I have seen some really good drivers in Yellow cab but as an taxi agency its not reliable. I would not recommend this to someone who gives value to their time.
I will definitely not recommend this cab for my friends. They have no concern for their customers. This was my first time to get a cab so I booked my cab online the night before just to make sure that I will get a cab going to school and get there on time. I phoned costumer service 30 minutes before my pick up time and I was informed that they dispatch a car 15 minutes before the pick up time. So I waited and waited. Nobody showed up at pick up time. I phoned again to find out if the cab is on the way. Then, I found out that nobody is in the area and they do not have a cab for me. They did not even call me to let me know of the situation ahead of time. It is my opinion, of course.
Rizalina Mendiola
this car crossed the red light in st ace westpark and almost strikes me, should get this kind of street people for endangering the life of others.
Rachid was a huge help when I left my cell phone in his cab! Yellow Cab was great!
ok so I work front desk at a hotel maybe like 3 minutes from hobby, we literally are no longer allowed to call cabs/taxi's for our guest.Why? Since I've worked here in May 2012 NEVER ONCE DID A CAB COME ON TIME, and its funny because I would usally call a whole day in advanced and they still managed to be 45min-1hr late, I don't know if they are all just lazy or something. But this a very sad pathetic pattern, I always had to deal with upset angry guest because the cab I called for them was late, so cause if this sad excuse of a cab company, I'm the bad guy to them. Now whenever a guest needs a cab we hand them a sheet of paper with a list of cab numbers so they can call themselves, and I made damn sure yellow cab wasn't on there. WTF YELLOW CAB
I road yellow cab for the first time today to work. They were there on time ,the cab was clean n my driver was friendly. And i book my ride home already thanks to hail a cab app.
No complaints Service was prompt. Driver friendly.
Terrible cab service. Waiting an hour for cab, first driver that called never showed. Another driver picked me up in a van that was a complete smoke box, he had obviously been smoking with the windows up. I wanted to job out of the van! Will never use them again..
yellowcabhouston.com
