Uber Reviews

was laid off and or fired after working for Uber eats for over two years, background check. and The information they used was inaccurate

Been attempting to contact a person at SF HQ regarding bugged rating caused by one merchant. My UberEATS has been deactivated fraudulently and cannot get a reason or phone call from anyone to properly dispute guaranteed rating drop caused thereby. All I keep getting is form responses that do not address the issue.

If somebody could contact me that would be fantastic.

I am Uber driver and I am VERY disgusted the company and can't wait to leave it. Not just the company ripping off drivers by charging them 30% for each ride - they do not provide absolutely anything back, period! Drivers have to pay for gas, buy a car, insurance, car maintenance and many more.
Customer service is so useless and unprofessional that I cannot even describe it but any Uber drivers can proof it.
Uber don't have even a phone numbers for drivers or riders to call at least in case of emergency. Uber owner gives ZERO benefits of any kind to drivers so the company that is $64 billion dollars in value don't want to spend pennies while making billions?!!!
Shame, shame, shame on GREEDY owner! unfortunately I have special reason to work for this terrible company for couple of months more but I cannot wait to get out - they treat drivers as SLAVES - period! I regret the day I started working for this company

Horrible business. Communication is terrible. They hire overseas people to give non-answers to questions that really do not help you whatsoever. No safety for passengers, driver's get ripped off and are not supported by the company. Take a taxi or maybe try Lyft (I am not sure if they are the same... if they are, then stay away from them too). Anyway, find the alternatives to Lyft.

Your support staff is a joke very unstable culture at the support center they can t speak English your company is loosing a lot of money you would think your new CEO is making you a ton of money this company is falling apart who are your investors Chris Sacca uneducated ppl

Even one star is two stars too many I was ignored today and the driver refused to pick me up and now they are refusing to refund me the money that they stole they hide behind it application an email back and forth so they don't actually have to talk to you it is a pretty chickenshit operation don't ever use them

You are absolutely 100% the very best at being the worst at Customer Service. For such a large company it is disgusting that your Customer Service is this atrocious. 10 times worse than anything I've ever experienced in my entire life. With millions of complaints about Customer Service, one would think that Uber would get the message loud and clear. Nope. Complaint after complaint. Well they're bleeding market share to Lyft and Uber just reported their quarterly results where they lost 5 billion dollars. How a corporation loses 5 billion in 3 months should be beyond comprehension, but at Uber they must run their financial department just like their Customer Service department. I feel terrible for drivers and consumers since Uber treats them like garbage.

I appreciate having the supplemental income and flex schedule, but this company has a lot to work on, and they are not for their drivers at all. I have had many issues, from app problems to not paying correctly, now having the worst customer and driver experience I hope no other passenger or driver has to experience. And all Uber does in the interim is send generic responses. Think 2x before signing up

They need a phone number for their drivers. But they are ripping us off so that's why it's no number

Uber is great for riders, but horrible if you are a driver. They are very unresponsive and impossible to reach. They have no contact number, only an email address, and the replies sent are prefabricated templates to address general questions, they provide no actual assistance. I will recommend everyone use Lyft instead of Uber as their customer service and rider support are horrendous.

Eh.. Bad company to work for with low pay.. but excellent service.

Worked for them for six months. Rude, oppressive staff, violent customers, and then they don't pay you what they owe you.

They also encourage you to buy things you don't need at prices you can't afford. I had people laugh about the interest rates on their cars.

Who doesn't Uber treat poorly... Female employees? Drivers? Riders?

I've been a driver and a rider and as a driver was asked to agree to new terms and conditions weekly and as a rider have frequently been frustrated by the unreliability of drivers... Recently I requested a ride, a driver accepted and then he drove away from me for 30 minutes... in that time I tried to cancel but wasn't able to without paying a late fee, despite that the driver was never going to pick me up. After 30 min he cancelled (without any penalty) and I was able to call another, but that that pony I was already in a lyft).

Then, come to find Travis Kalanick verbally abuses his own Uber drivers.. it all goes to show it can be as bad as I pondered when the really nasty allegations started coming out months ago... go with a competitor, any other competitor!!!

Worthless driver support. THEY DON T EVEN HAVE THE ABILITY TO CALL AND SPEAK TO A HUMAN BEING.

Driver email support have no idea what they are doing

My rating is for Alexis in customer support!
I have never used Uber but was informed by my bank that they had flagged a $536 charge made to my account..What? Someone got a hold of my card # somehow :( I got the info from the bank yesterday morning 2/25 at 9am as to where the charge was made. I e-mailed Uber support at 10am (had to wait the 3 hour time difference), got an immediate response from Alexis, we went back & forth with a few e-mails & long story short..my bank account was credited the $$ this morning 2/26 at 8:30am!!!!!!
Great job Alexis & Uber, I really wish more companies out there provided such excellent customer service!!!!!

They lie to their UberX drivers in telling them they will make double what they do if they go into Uber Black service cars.

Love Uber but beware of GoBank. Still trying to get my money from
transfer 11 days ago. Customer service HORRIBLE

Does anyone know how to give this stupid people 00 stars, thanks to let me know.

Used them twice while on an anniversary trip with my wife. Now I'm receiving charges to my card from them. I hope you have better luck than me trying to get in contact with uber. I'll never use then again

Terrible customer service. Claimed I owed three dollars and it was taken out of my bank and would not allow me to schedule a ride. I sent pictures and was not able to use my PayPal. I added the same card from my PayPal and had to pay $3.00 that I had already paid. The csr was useless. I had photos from my bank account to prove that I had paid,I never received an email regarding an issue with my payment, because money has always been in my bank account. I'll be using lift going forward.

Dark Central quarters of our shadow government I suppose

The driver was friendly, the car was clean, took the shorterest route possible and I arrived on time.

Some bad drivers out there who cherry pick. The UBER policy of charging the customer AFTER 5 minutes of waiting is FLAWED and NOT customer friendly. It encourages drivers to accept and then cancel yet still get paid. There is NO system of recourse for the customer, and their internal procedures appear to have no impact to the driver, which is why the practice exists.

Creepy scumbag bastards. Criminal racket of nerds. Fk these clowns.

As a Uber partner driver .they mis lead driver about getting referral promotions. I were told that i will recive $200. Referrals bonus for being brought into partnership. It all a lie. After 30 trips no bonus.you burn more gas then what you earn for driving people around.i had a big trip that was a pay out for 51.00 but i only recieved 21.00 of that money.uber a rip off
UBER MAKE money off drivers AND CORP GET RICH FOR MAKING THE CONNECTION FROM THE COMPUTER. YOU DO ALL THE DRIVING AND ONLY GET A SMALL PERCENTAGE

Uber has the worst support I have ever dealt with, on par with Comcast. I left my keys in an Uber and have not been able to retrieve them. It took 5 emails for them to respond to me, and even after they did, none of the information they gave me was helpful. It is simply impossible for a company of Uber's size to carry out support issues through email. If Uber wants to satisfy its customers it needs a phone systems where issues and frustrations can be solved. If Uber doesn't want to help you with an issue, they don't, they simply don't respond to your emails and you are left helpless with no other options. I will be using Lyft for all of my future rides.

My husband work place. Soo nice people around n place too good.

I was trying to become an Uber Driver/Uber Eats delivery driver and I started the online application process on August 14th- I uploaded all required documents as requested successfully and quickly and was waiting on my background check. Here I am 3 1/2 weeks later and still no background check clearance so I am unable to go online using the phone app and I have sent approximately 20/25 emails to customer support which are definitely overseas because I get generic response emails with NO answers to my question or problem. The responses have been from someone different every time and of which they have done absolutely no research to my issue whatsoever and just keep telling me to be patient they are working on the background check issue. Seriously? Had just one customer service rep done their job they would have had the problem resolved. Perhaps Uber should think about having customer service support reps in the US that can understand and answer drivers emails/concerns/issues and questions correctly. It should tell you something when a company does not even have a phone number for drivers to call - so we are at the mercy of emails which took me forever to figure how to send due to not having access to my phone app. I gave them only 1 star because otherwise they would not allow me to post this review. They do not even deserve 1 star. Pathetic company horrible experience. I am a Lyft Driver now - onboard process so much better!!!! I highly recommend the same to the rest of you thinking about signing up with this company!!! Do NOT do it!!!! The review says I gave them 2 1/2 starts I did NOT - I gave them only 1 so I could post!!!!

Your most of the option in app is only for driver. You do not care about the customer. Driver arrive early and cancel the ride. This is a new business and income whiteout any headache.

Uber Eats customer service line for partners is a sham. I've been requesting a call back from an account manager for two weeks, called four times, and no-body has called me back. What sort of partnership is that that you can't even get a call back? Mr. Khosroshahi - fix this.

There were no rides available. So I used Lift with no issues. Then I noticed two charges from Uber on my account (when I never got a ride). No customer support whatsoever to dispute those charges!!! Am I just suppose to eat that $51.44 and act like nothing happened? As a global company, you think they'd have a customer support number where you could talk to a human and resolve your issues, but NO!! I recommend Lift over Uber any day!!

During Covid-19 pandemic I have noticed gig workers have been put in a difficult situation. I say it is time for Uber to step up and take responsibility your drivers are Uber workers and deserve to have employee benefits. Your drivers should have the same rights as any American. It's time to step up and help your Uber drivers. Help your Uber drivers during Covid-19. Hard dedicated drivers have made your business it's time to give back or at least give a helping hand. Uber drivers are employees. It's time to show respect for your drivers.

Riders are charged for cancellation, but drivers are not. Customer service is poor. Not recommended.

The help support is too bad waoo I worked so hard and my payment was not made to me and there is never an immediate support to the drivers

terrible customer service. I sat a museum for an 1 and a half as Ubers kept accepting my requests then completing other routes than canceling. I sent them a complaint email, and email they gave me and it wasn't a valid email. NEVER USE UBER

8 out of 10 times the drivers show up with no info at all about our intended destination, totally useless app for them. Just spent 30 minutes standing on a major intersection corner in 97 degree heat calling a moron driver with zero ability to speak even basic English or read a map. Finally cancelled and rebooked and the new fare was $5 more. When that driver showed up, no data at all a out where I was going. Going back to professional drivers in taxis, Uber lets any idiot in a car work for them and clearly their app is garbage.

Failed to deliver half my food: Order #4D2F6 I called the help number, spoke to someone, got put on hold, then dumped to a recording telling me to call back later. Calling the driver, just goes to UBER voicemail. Trying to get a partial refund and will need to go get food elsewhere.

Uber is a really badly run company that doesn't seem to know which end is up. Not much good I can say about them and their 'operation' if you could call it that.

I was an Uber driver and I try to call them and they do not answer the phone and my email was not returned. Worst customer service ever !

The only two things I don't like is the cut drivers pay. But mostly I wish there was a number we could actually talk to someone

Not only have uber store my phone(uber credit) but there driver robbed me and they claim that there not responsible for it then who is he is driving for you and then when I tell then that I'm done with them and that they are a piece of sh** they disable my account and refused to give me my 275 dollars back that I purchased in uber credit so not I have to sue because they don't want to take responsibility for not making sure there drivers are not convinced felons or they don't have a criminal record so I say we all need to boycotts uber and sue them into non-existence

I'm a delivery driver for UberEats in Las Vegas. It's frustrating not being able to send an email or call Uber to speak to a manager. The local office deflects and slow walk their responses. My particular issue is so involved I don't want to bore anyone. Let's just say it has to do with payout I believe are grossly incorrect. I would like to speak with the CEO or upper manager about "transparency" because I'm not seeing it here or through the Uber help app. Just deflection after another, and my questions/concerns still go unanswered!!!

Drove for them and i used them.... horrible company.

Definitely worth a visit if you have a friend who works here

Ridiculous services I don't recommend. This kind off service you are not covered if you get in accident. Too bad you will suffer whole your life. Stay away from this cheap abused service

Uber just used driver for growing company like post modern slavery and Northampton 70% net profit for Uber but driver just 30% net profit why ???? Where s humanity? Where s fare business? Where s law for support worker in United state? All rolls fake and all law just support big company. Time to change. Dara khosroshahi I try to contact you more than 1 years but never answer me I told you if don t answer me I make big group to protest to Uber because all drivers really owner Uber and you working for drivers so you should answer if you don t understand I come show you to change post modern slavery and see humanity power.

Terrible operation. No way to talk to a real person and and online help only answers the questions UBER WANTS TO ANSWER NOT YOUR QUESTIONS. Make a mistake and there is no way to cancel or change your trip. Tried to set up a trip for 3 days from now and UBER sent the driver IMMEDIATELY. Driver was here in 3 minutes. Just 3 days early. And it cost me $5........ I will never deal with a company that refuses to talk to customers and provides no way to resolve issues that are not on the small UBER list of issues. Even the instructions to cancel your account through the app doesn't work.

Victim of fraud and uber has been no help had 2 checks stolen no phone contact to speak with upper management

Well, I really don't like to be penalizes for NOT accepting rides. I found out if I do not accept a ride for two rounds, Uber takes me off line and I have to wait 4 minutes before I can go back on line

This company is dishonest and rotten to it's core. I look forward to the day the algorithm is sold for scrap and the robot fires everyone.

Terrible company. Always offers promotions and they never honor them. For example the popeyes thequavo promo today dec19!

My identity has been stolen and used by someone else to setup an Uber account and you can't even get the idiots in their customer service dept to respond in an intelligent fashion. I will be forced to report them to the FTC and my states Attorney General.

No help from them if you have a safety issue. Their chat never replied. 800 # never replied. Total joke. They Should be ashamed.

Very bad and not very helpful Uber customer service. No point in calling them as the person didn't seem to care.

I had a very bad personal experience with a particular Uber driver named Lyndon Santos. If you live in the bay area in CA, avoid this guy as he is a bad driver and dishonest person. Look for better service elsewhere.

Uber is one of the worst ridesharing services I have ever dealt with. First of all, for the last couple of days I tried to request a Uber and I keep getting an error message saying, "your payment is unavailable at this time." Uber knows that there system cannot afford to be doing things like this, especially when people depend on there services. This is how things get screwed up, especially when I needed their services today.

I was forced to pay $24.00 to go 5 miles...I have tried numerous times to email and call for customer support but to no avail..I have had great experiences in the past but will not be using this company again..this was out of my control and totally unexpected..I feel I was taken advantage ..you have no idea what they are going to charge your card and have no way of contacting anyone if there is a mistake..there are plenty of companies now to provide better customer service..BEWARE!!!! If I could I would give this company a -5 review

I cannot sign in or are able to request a ride from my uber app in my phone. I am also unable to request help from the internet because uber all of a sudden does not recognize my email address or cell phone number. I have tried every way possible to contact uber with no success. IF ANYONE FROM UBER READS THIS PLEASE GET IN TOUCH WITH ME.

I HAVE BEEN TRYING TO TAKE MY FIRST TRIP AS A DRIVER BUT CANT BECAUSE OF UBER!!!!! I can not receive a verification code to my cell phone and I contacted my carrier and they said it was on Ubers end. I HAVE EMAILED UBER 5 TIMES WITH NO RESPONSE!!! It's been two weeks this is the worst customer service EVER!!!

Be careful guys, UBER drivers are trying to take your money. They are picking up pickup requests and never showing up to your location. Then they would cancel the pickup request and charge you a cancellation fee. This happened to me yesterday January 7th 2016. The problem is that there is not a department you can call to speak directly to someone about this and to report it. Be careful out there and never use UBER again. If anyone had this happened to them before, please comment...

Terrible Customer/Driver care, UBER has NO accountability or follow trough. Only concern is turning profits for investors and CEO salary! The IPO valued this company over $100 billion USD, less than 5% of this goes to pay drivers. Zero benefit payments, no salary or social security contributions.
I made the mistake of accepting to drive part time, after being referred by a friend. I completed 400 trips, delivered exceptional service and was promised $3,000 bonus . Now I m getting the run around and all I did was deliver on my commitments as a good driver. I will be filing a formal complaint with the department of Labor in Sacramento and the Better Business Bureau. Companies like Uber deserve to have the business license revoked.

I had my cc# stolen and utilized in CA markets for Uber and for Lyft totaling hundreds of dollars in unauthorized charges. Lyft reversed the charges yesterday--Uber still hasn't even given an initial response!!!!

Uber is not user friendly. They will ban your account without reason leaving you stranded. Terrible company. I know this well because I know some people who drive for Lyft and Uber.

Unfortunately, our experience with Uber Eats has been very poor. After using the service for months on end and seeing a very positive increase in sales, we were very happy with the way Uber was helping us being new customers to our business. However, after a series of emails and phone calls back and forth with an account manager regarding a request to increase the delivery boundaries back to their old size, our account was closed. For a long time Uber was able to deliver our orders to customers online to five miles away. All of the sudden however, the distance practically got cut in half and many customers contacted us and asked why they could no longer order on Uber Eats. We called Uber in an attempt to gain some answers as it was a surprise to us but unfortunately we did not receive an answer that made sense. Subsequently, after contacting them again, our account was permanently closed because they felt as though e violated them by contacting them and requesting an answer which we believed we deserved. We understand that companies often have to change their practices and we know that Uber likely had a good reason for making the delivery boundaries smaller. However we did not appreciate being left in the dark on this matter and we only wanted an answer as this change hurt our sales greatly.

We are very sad that our business partnership with Uber has come to an end. We know why the team decided to shut down our account, however we do not believe it was fair as it was unjustified and the customer support was very poor. If we had received a thorough explanation from the beginning, we likely could have avoided the entire situation.

As an immigrant living in Canada and the owner of a small business, I am disappointed with the lack of empathy I received from Uber. The language barrier can be very difficult sometimes and in this case, I believe that it had a large part in the removal of our business from Uber Eats. I was only trying to do what was best for my business. When Uber makes a decision that alters my sales, I feel that it is my responsibility to find out why the situation has changed. I was merely trying to do my job.

We know that we are partially at fault for the closure of our account. We acknowledge that. We know that we reached out too many times to the Uber support team and that they felt that we had crossed the line. However, when we don t receive answers, we believe it is our obligation to make sure all decisions are justified. We also do not believe that we were treated daily by the account manager that handled our situation. She was very rude and unprofessional and it is sad to think that if we had a more understanding account manager, our business would still be open on Uber Eats.

We always hope to cooperate with you to stay in ubereats and maintain friendly relations with Ubereast , but unfortunately we have been retaliated by Rachel Obront account manager, who has always occupied the power of misconduct, venting Rachel personal feelings at work, very unprofessional and immoral. We are very disappointed with this, why Ubereast hired this account manager, Because Rachel Obront power is in the company's position, I will go to the public opinion upside down, deliberately destroy the reputation of the restaurant, say some of our very serious problems, and let others think that we are not good, Rachel plays like a child. not letting a company survive, but also let local guests not get more concessions. To be honest, we are very perfect in cooperation with other skippedishes fooddora doordash, so we are bullied by rachel Obront personally, we still love Ubereast company. I hope to get help from senior leaders Boss CEO and resume cooperation as soon as possible.

Thank you for reading.

The Orange Fish Team
Orange fish sushi house mississauga Ontario Canada

Uber Eats
What a nightmare. Uber in general Horrible customer service. I used to love using Uber eats until they suspended my account as a result of multiple accounts and outstanding balances on Uber Ride which I have never used. I signed up with Uber for Uber EATS and this how they repay me after the hundreds of dollars I spent ordering through them. I am extremely disappointed. They don't have representatives who answer phones. They prefer to e-mail to save time. How stupid is that. If you enjoy peace of mind, DO NOT USE UBER

In many ways, I have to commend Uber for allowing me as a driver to earn extra income and do it whenever I feel like very seamlessly. The company is not without some pretty significant downsides, however. As a driver, fares are often pretty meager, as low as $3.66 USD per trip for me. This is because Uber takes a ridiculously large portion of the fare for themselves. Now, 25% or less in exchange for maintaining the app and whatnot would be fine, but it's often closer to 50%, which is unconscionable. That's far from the only fare problem, but the bigger problem is that it really feels like driving for Uber amounts to taking out a payday loan to cover eventual repairs on your vehicle. Combined with not making anything to reach a pickup destination and not being able to see where you'll be going until you start the trip at the pickup location, these downsides make driving for Uber a much tougher proposition than it might seem. All of the scandals and ethics issues the company's been embroiled in definitely do not help either. As a passenger, I don't have much to say, as I've only used the service twice as a rider. As a rider, it's quick and convenient, and relatively affordable, although lack of a customer service phone number really hurts. Uber's original goal of easing congestion has done just the opposite now, however. They've basically abandoned that far less profitable goal and essentially just built their own private taxi company. Uber has a long way to go before becoming a "good" company. Right now they're just a necessary evil.

Just sat at an uber pickup location for over an hout and requested twice for an uber and both times the driver cancelled and I was charged for both ride and cancelation fee when my uber drivers never showed up in the first place. Never using uber again.

Good app but they changed sth and now difficult to get an invoice. Just annoying!

My Uber Driver account was cancelled due to "Fraud" I referred a friend and I fought for what I was promised my referral. The system paid me, then removed the payment. This happened 3 times. The "system" flagged my account.... horrible. To be accused of doing Fraudulent Activity... i regret referring my friends. .. the so called customer service they have is BS! All automatic responses... Uber wake up

I have been using Uber on a regular basis with no problem until yesterday. I wasn't feeling well and left work an hour early. I called for an Uber that never showed up. I waited 10 minutes and then was told the driver cancelled. Two minutes later the car that was supposed to pick me up drove right past me. I called for another car and exactly the same thing happened. The third time this happened I called the driver. I asked him where he was and he said he was sent to an address a mile away. Even though I made sure my pickup address was correct Uber sent all three drivers to the wrong address. At this point I am furious and frustrated. I asked the driver to please pick me up and he refused saying I was "too upset". After waiting 45 minutes I finally took the bus home. Later on I realized that my account has been charged for all three trips I didn't take. I have been given a 15.00 credit that I won't use but they took 25.00 out of my account. I have been emailing over and over and the only response I received was to say I was given a credit. The response also apologized for the drivers, but the drivers didn't do anything. This was a mistake on Uber's part and they are taking no responsibility. Stay away from Uber, they are rip offs.
I am updating this review on 5/29/18 to let everyone know that Uber asked me for my banking information to research what happened and I still have not received a refund. I called my bank yesterday and the woman I spoke to said this happened to her too. I can stop the payments through my bank but will wait until tomorrow to see if Uber is going to do the right thing. The bank lady's response was "That's not going to happen but it's nice of you to try". I wish i had researched Uber's customer service policies before I took my first ride.

Good luck getting help or contacting a human being for support. How can a company focused on a customer mobile app and service just go off the grid. Appalling. You can't simultaneously claim your product is going to help people and then hide from them. Even Google is easier to get a hold of, and I don't pay them directly for anything.

Beautiful office. As you will see in the photo you can not enter without invitation.

So many negative reviews! I love uber! used it in D.C. to get around and it was cheap! Thank you!

I wish i could give NEGATIVE 4 STARS RATING! Uber support is the absolute poorest, saddest attempt to provide "support" and pretending to have a support network available for their "partners"! They outsource to foreigners who dont understand what you are telling them, and repeat the same useless help. It is maddening!

The one star review of Uber has not been earned. I was unable to give a no star review, couldn't post it othrwise. I have tried for the past three weeks to get a ride, that it's not funny. Each time the app would allow me to choose method of payment, route to take and vehicle wanted. Unfortunately that is where it stopped. The following screen would inform me that I could pay for my ride using Android pay. If I were using Android pay that would be a good idea. But I wasn't... So the app would send me back to the what vehicle do you want screen. And the maddening cycle would continue. I have still been unsuccessful in receiving my ride. I am not alone several people in this area have had issues as well. One couple couldn't even get it to except their credit card as method of payment. They finally gave up and called a Lyft.
If these issues aren't fixed you will lose even more customers and money.
The area in question is Lexington, KY.

Any company that won't answer the phone is not a company devoted to true customer service. Uber has more than enough money to have people answering the phones. Their failure to do so does not speak well of its founders.

Your marketing Dept stole my information and mailed snail mail spam to me. Uber Eats wasted my time, in turn lowering it's value to me..and further lowered the score on Google ratings.

I was wrongfully charged for a cleaning expense. In a matter of an hour and a half spanning from whence I was dropped off to when I received the updated email receipt, the company "Uber" made the decision that I somehow owed one of "their" drivers $150. It has not been confirmed that there was an invoice that shows a professional cleaning service detailing that vehicle. The only details disclosed to me where some half shot pictures of what seems to be "vomit" but could have been easily staged. Through no fault of my own or without any consideration to the consumer, "myself", the company "Uber" reserved the right to take advantage of my card on file to compensate what seems to be a scam. Anyone reading this beware, through my in depth research the company "Uber" is solely protected and has reserved their right to take advantage of the riders that instills their hard earned money and trust in them. I will no longer be using this so called company for my transportation needs and I hope this helps anyone to make their decision in this matter.