I have been trying to resolve a "lost item" issue, who NO support from the driver or Uber..... I use Uber for my personal and business. Seriously considering having our company change mandate and to NEVER use Uber again.... nothing feels crappier then no response from anyone.
THIS RATING IS REGARDING INCENTIVES ONLY!
I am an UBER Partner in the SF area. My rating is 4.94. I have been attempting to participate in the hourly incentives. There is a disqualification if the acceptance rating is less than 90%. The problem is that there are usually less than 10 jobs received during the incentive period. I NEVER REFUSE JOBS. The UBER app often does not allow me to accept a job, which gives me a non-accept for that period and knocks me out of the qualification for that incentive period.
After speaking with the phone/email/ and in person support, I've been told that there is nothing that can be done beyond the general trouble shooting efforts, which is not the problem. They did offer me a 1 time exception TWICE. Sound discretionary to me.
There is literally no reason why I would drive to SF and refuse work, knowing that I need to have a 90% acceptance rating. During the 2 - 3 hours that the incentive is set for I generally receive less than 10 jobs. Not accepting 1 job under those conditions automatically knocks me out of the incentive. After the fact I am not even allowed to view the claims that I did not accept the work. This means that at any point, UBER/ The UBER App can say that I did not accept a job and there is no way to challenge or any real recourse. The results end up in me receiving $25 - $35 for the time spent, instead of $75 - $93,50. In essence, an UBER Partner can just be robbed of his/her money.
Who actually benefits from this acceptance rating being part of the metrics for the incentive?
Solution:
- Do away with the acceptance rating and use required location or some other qualifier.
- Keep the acceptance rating as part of the metric but make job acceptance automatic with the driver having to go through functions to "NOT ACCEPT" a job.
need customer service in usa from usa
When i call to uber support who answer my phone somebody leave in india or africa...
Great company and product !! Love that they don't have a phone number, I would much rather email for all my concerns. Love Uber !
Over a week of back and forth with different people to try and get my ok to drive for uber. All I can say is this is the poorest customer service I've ever received in my lifetime from a company, and we are the ones making money for them. No wonder why lyft is taking over, I'm gladly going to lyft and make them money. Nice 2 1/2 star rating for this dwindling company.
Best work day ever. The quinoa salad is to die for!
Excellent business model, great company to work for, much better than taking the bus, and everything is all autonomous in the app. It gets too much bad press bc it puts the union workers and taxi cab companies out of business. If you haven't used Uber yet I highly recommend it
Horrible customer service. They completely blow you off and do not respond even if you've reached out to them on various platforms. They do not care about their customers safety and well being, just look at how their set up is. You can't even reach them! This has happened more than once at this point. I've been a customer since the very beginning, but due to their awful treatment I won't be using them anymore. I'd literally rather walk than use Uber.
Pakistan me buhat ziada nuksan ho raha ha riders is very bed very misbehaving or koi drivers ko rate nhi karta fares buhat low hain petrol r very expensive
Great Company to Drive while I was in transition to my dream career. Thanks Uber!
I find it incredibly hard to believe that a multi million dollar conglomerate like Uber does not have a working telephone number. this is beyond me. I was overcharged 5 $40 on a $20 ride and they refused to refund me. I am over Uber, if they do not refund my money I will definitely unsubscribe and move my business to lyft considering that I am a loyal customer
WHAT A JOKE!
Got a ride in SF and all the driver did was complain the entire time!
I don;t wanna hear about the issues you're having with your employer and i shouldn't have to pay MORE to have "quite mode"
Why is Prop 22 dangerous? Well, it changes our current legal base minimum which is $15/hour plus reimbursed expenses, to less than $6/hour - while reducing their requirements for reimbursement. It prevents us from legally organizing our own unions and collective bargaining contracts with the companies. And worse yet, it is nearly impossible to change or overturn the law if it passes, requiring a vote of 7/8ths of the California legislature to change it. So essentially, we would be stuck with this law forever!
But what can you do? Start talking with your friends, family, and customers about this dangerous initiative and why it hurts drivers. We have already changed public opinion on the reality of Uber and Lyft as companies, and asking people to support us by voting NO is how we will turn the tide on this horrible ballot initiative as well. To help you understand, we have also put together this list on what the dangers for Prop 22 are for
Nobody believed we could get this far on these issues - and we can when we fight together. We know that together we can beat the companies dangerous law and win real progress for drivers, and lay the groundwork for our union beyond.
The first thing is that the policy of this company in the current situation is not at all in favor of the driver.
All uber and lyft driver should have a commercial license plate Number for the ride.
Uber & lyft not suppose to be deactivat the driver's account. Uber & Lyft are not fair with all drivers .
They're using all drivers like a bubblegum.
The ratings system, account deactivat system of Uber &lyft are unfair and very bad for all drivers and no more feature for all good drivers .
Uber & lyft must have all the information of all riders like mailing addresses and government ID of all riders account holders and must have rider's only photo in driver's app account during the trip.
The supreme court and labor court should take action against the uber & lyft , all uber & lyft drivers have a lot of problems during the trip. The court and law enforcement should solve the all drivers issues.
Horrible. Uber is absolutely the worst company I have ever dealt with.
It's a great place to work. The culture is amazing! Super friendly people!
I work for UBER AND they have many many things wrong that they are not addressing.
1. horrible customer service, as one of their employees i literally have no contact with my superiors, i only receive automated responses...possibly people from other countries just doing their routine.
2. as a driver i cant see the name of the person i am accepting
and i also cant see the distance that rider needs to travel
3. the gps sometimes has me driving back and forth 15+ minutes for short rides...Fix this. Add a waiting time or something or a range allowance, I don't want to be driving back and forth so far, uber doesnt cover the gas costs so its NOT WORTH IT!!
4. The best thing about this job is the diversity of people you meet. from all ages and social groups, all with a currently different story. But I wish uber could remember its not all about the money, its about the TAXI service we provide to get people around safely!
5. The pay is also pretty good, I used to work MTURK on amazon but Uber pays much more. MTURK only paid $6 an hour, less than minimum wage =/ so uber paying average of $20 per hour is really nice
This is the worst company on planet earth. Have been a driver for a year and a half. They arbitrarily blocked my account over an uber lease I no longer have. They told me it would take 24 hours to remove the block. its been 8 weeks, over 200 phone calls, over 60 emails, hung up on over 45 times and they will not fix my account. remove the uber lease tag and have placed a 165 off the top hold on my earnings. Have every piece of info from state and from uber showing I'm not part of anything, own my car, all of it. But they will not remove uberxchange tag from account. This was Oct 2. Since then, I've driven one trip, yet to be paid for it. I'm currently trying to get help from Fox 5 Call to Action in Atlanta. Have all paperwork from state, from uber, from xchange leasing and me.
Worst company ever. I'm going start my own ride sharing company just to take over Uber.
Just hope you do not need to contact support. Because apparently thier support team consists of two people who communicate through tin cans and string. Otherwise, I have no idea what takes so long to get a response assuming they do give you one.
Uber has been Fraudulently charging my credit card for services I never ordered, never used and never received. I was bombarded with charges, one after another. I think they try to pre charge to see if it goes through, then they process tons of charges.
People... check your bank accounts. check your credit card accounts and check them often!
I also filed a complaint with BBB, the Better Business Bureau. Apparently I am not the only one that this is happening to, there is a lot of people.
I order one way ride from 76 Louis Street New Brunswick 08901 to 400 Renassance Blvd North Brunswick 08902 on May 4, 2019 when I looked at my Bank account I was charge 4 times $3.67, $14.79. $14.72 and $9.72 the driver was Joseltito Licence Plate T39EGK I want this to be corrected as from New Brunswick NJ to North Brunswick NJ is less than 2 miles. This is crazy
You guys have to add a phone number. I need to talk to an actual person.
If you can't answer the phone obviously you have something to hide
October 13th October 13th 2018 I went to Walgreens and bought a uber car for $25 when I came out created my Uber account put added a credit card went to go request an Uber ride and it kept on telling me there is a problem with your payment method try it again it wouldn't even let me get into my account is disabled me a locked me out of my account I was stuck stuck at Walgreens until 11 tonight didn't even take my first ride with Uber and they still still have not fixed the issue this is the worst experience I've ever had and I will not use Uber again
Uber Is A Scam I ve Driven For Them For A Month & Have stollen Money From Me Twice Now. I Would Not Refer Anyone To Deliver For Them. And I Am Switching To Lyft
Someone has hacked into my bank account and charged numerous uber rides to my bank account and uber is taking forever to rectify the situation. I cant speak to a real live person all i get is emails telling me to log into my uber account which i dont have smh.
is a terrible company, the play with your money all the time, they only want to make the rider happy, and don't care about the driver
I had a turd come out of my bum that was better smelling and less sh*ty!
Stay away from uber freight, they steal money from detention
I m working with Uber over 7 years and I just left Uber office in dc ne the worker there check all documents and she said you can go online and you have access to the airports so I left the office and I went to the airport to find nothing has been done I m still can t access the airport.
I got the BMW 7 Series on Uber Black at San Diego all the way to Las Angels . I have been using Uber Black for years, this is my first time I get such a wonderful new car and a distinguished driver I hope to get BMW 7 series every time I will never leave Uber.
My friend was physically assaulted in an Uber by another passenger which we have on video, and I was still charged the fare despite US being kicked out two blocks up from our pickup and the hysterical woman being driven home. I've reached out to Uber multiple times but they are ignoring me.
How can this be their business practices?
Cool place, wish I worked there. Was just visiting.
Shoddy app/account security. The worst I've ever experienced actually. I have received 10 unwarranted password reset requests in the past few weeks. When I deleted my account finally, Uber informed me that the account is not actually deleted but is deactivated for 30 days which is clearly not what I wanted to do with my account. Thank goodness for Lyft.
I can see why there are SOOOO many 1 stars for this company. If you can not get a hold of anyone & they don't accept text massages, emails or phone calls, it won't be long until Uber will be the new Blockbuster...
My favorite Uber Driver was sacked for driving with an expired license violation which occurred in Oct. 2015
...guessing your background check policy has changed bc...he s been driving since Nov. 2015.
I m NOT convinced this is a major violation ( ...like a DUI or DRIVING RECKLESS... )
...or maybe you can just reactivate his partnership.
I do not know what the problem is that noone can get a straight answer to any question or to fix a problem i just started and already and disgusted at how this support is handing things.
Used Uber 2x over a year ago and need to use it again for business. I have changed my phone number a few times in the last year and am unable to get access to my account due to the new # I have having a previous account linked. I have emailed Uber 3 times and they will not help me unless I can provide a phone number for my account. They say the # doesnt match the email and therefore they are not willing to help me. Crappy customer service. I am going to Lyft.
"THEY ARE OPERATING AGAINST THE LAW!" THEY HAVE OPTED TO BE ABOVE THE LAW AND NOT FOLLOW THE RULES OF AB5.
2 trips, almost 3 in a row cancelled because rides could not fit folding wheelchair. No customer service support to ask what to do.
If I would go into this building, I would be subdued as if I were trespassing.
Horrible experience!! The Uber driver Maria called me and said she wasn't going to deliver my order, for then to be told from Uber eats customer service that they aren't going to give me a refund?? So upset. Finally 2 hours later another Uber driver picked my order up and brought it to me, not the second driver's fault at all. This was poor customer service!!
Uber is Fraud big time. I use to be a driver for this fraudulent entity and I do regret that fact.
Not having access to a mask (they are in my broken car which has been taken to the service center now) or having a medical issue shouldn't strand people every time there is a covid, H1N1, swine flu, etc. issue. Drivers and people should be responsible for their own health, and unilateral responses to vastly different communities is a dubiously effective response.
I wouldn't if I were you. If you have a problem, there's no one to call, no customer service....so.....shady. I had my first and last ride just a couple of days ago: they quoted me a much lower price and charged me over $100 dollars for a ride that went from the Bronx to Yonkers. No confirmation of the ride either. Just try and get a refund, I dare you.
As a Driver, Uber has been the absolute WORST. I have spent 3 weeks getting the run around and not in a car. Lost money, lost time and they lost my bonus. When you have to hire a lawyer due to a bad company, you know it's bad.
I should have know since the CEO and Trump are buddies.
Been trying to call these giys at Corp, but they do NOT take calls for those with issue. They tell you to do it online and that is the same as calling. NO RESOLUTIONS.
uber.com