Uber Reviews

Just like every review online says this is a terrible company. This company only cares about making money off of you. This company is not worth supporting find a new ride share app. Run for the hills.

three out of four times uber has gone to the wrong site to pick us up. either the program or what is wrong...

We used UBER extensively during our recent trip to San Francisco, the drivers were always readily available, courteous and they knew the best routes to avoid traffic delays. A+

How they get you - By bringing out some of there puppets and publishing them on social media sites and lure you into the trap of joining the company.
What they DON T tell you - how many have failed and are failing everyday to keep up. Of course, why would they. Would not recommend anyone.
All Uber cares about is how to make money doesn t matter how they do it. You ll be lucky to get your fuel cost most of the days. All you do is add kilometres on your odometer which only leads to quicker car service which you have to pay out of your own pocket. Don t forget about the tolls either... As a driver you pay them, you do get some of it back.. but you pay it first. You only get paid on Kilometres, bad bad luck if you re stuck in traffic. Recently did 7.3kms job in 33 mins and got paid $17.79.
If you re in a taxi, that would have been atleast $30.
Ratings - Mostly people don t even care about ratings.... out of 100 may be 50 will... Very few will rate you good, mostly they just Judge you and take there own frustrations out on you by rating you negatively. When enquired about ratings, you get SLAPPED in your face with the policies.
Support - That team is a big joke. That s just someone like you and me sitting on the other side of the computer & they have been Instructed and Trained to go around the situation in at any cost. Pretty much like our Judicial system. Forget about helping you, they even make you more depressed by blaming the whole situation back on you. I have even receive responses such as, THAT S ALL I CAN DO. HOPEFULLY YOU UNDERSTAND MY SITUATION
Just goes to show even they are fed up of receiving complaints all day and not being able to resolve them in a Justifiable manner.
Uber says it doesn t tolerate any sort of Violence or Discrimination - BOL.LOCKS
- when it actually comes down to helping a Driver Partner (YOU)......... It either goes round and round in a never ending circle or they shut it straight away by SLAPPING the privacy policies on YOUR (DRIVER) face.
When asked about any outcome of My recent experience of DISCRIMINATION, it ended- WE HAVE STRICT PRIVACY POLICY AND WE ARE UNABLE TO PROVIDE ANY FURTHER DETAILS
And because I complained about my problems, I don t get any offers to make extra cash. Friend of mine, sitting right next to me (Uber Driver as well) received a text saying, If you do 20 trips between 4pm-4am, Uber will deposit extra $100 in your account
I did not even get a single offer, email or text for that matter.
I CAN PROVE ALL MY ALLEGATIONS.

But just because I m just a common man like yourself, nobody is even going to CARE what we have to say.

Navigation- One of the worst I have ever come across. so delayed... and the number of times it has taken me to no through roads is unbelievable. I have dashcams to prove everything. stick to google maps.

OVERALL - I WOULD NOT RECOMMEND THIS JOB TO EVEN MY WORSE ENEMIES.
BECAUSE IF YOU HAPPEN TO HAVE A PROBLEM, REGARDLESS THE SITUATION, UBER DOESN T LIKE YOU AND THEN YOU ARE A PROBLEM FOR THE COMPANY.

Uber does not care about military veterans or they're veteran drivers. There's no relationship with their drivers Uber does not care all they see is people as apps that's all. Wilbur's running Uber right now that entity have no soul. Just heartless, soulless, machines just running this company. But we are people we are not machines we are humans hard working people that have families.

Uber, is the worst company I have ever worked for they deactivated me really for no reason and they know it.

Riders, will say and do anything to get a free trip, they don t care about the drivers at all as long as they receive a free trip and the said part is that Uber will take the word of a rider before they would the driver.

Uber, owes thousands of dollars in toll roads that they have never paid me for.

I am filing a lawsuit against them today, they also stole tip money from me, for example how can anyone tip .10 cents when I drove from them at the time they didn t have a 20% tip ratio they only had $1 to $20 tips.

They re the most crooked company I have ever worked for.

I had over 10,000 rides over 5,000 Emoji s and over 7,500 great comments from riders I also had a 4.98 rating driving for them for over two years.

I m not bitter all I want is what they owe me and nothing more, so sense that I have given them every chance to pay me back and they won t I have to sued them in court $5,000 is a lot of money to me, it might not be to them but it is to me, I worked for it and I should get paid for my hard work to try and help build up the Uber name.

Riders believe me what I am about to tell you Lyft, is a far better company than Uber, and much cheaper fares as well.

So Lyft up and ride with Lyft I promise you that you will love the drivers and the company.

I love uber, because of uber I can pay bills and work when no one else would hire me. But it sure would be nice to be able to resolve issues over the phone. Email only is limited. I love uber.

I wish there's Lyft in London. Was at LHR airport, encountered a horrible driver during midnight ride that almost got me killed, & the customer service people are horrible.. Don't bother.

After 5,000 trips as driver, Uber has fired me for refusing to take passengers to their drug dealer of choice. Their decision is final and without getting full details from my side. So much for new Uber Corp mantra of making Uber better for drivers. When badly behaved adults can make false statements and leads to such events its sad day from a justice and fairness perspective.

When you fire people BEFORE getting all the facts shows how badly behaved drunk or high customers are far more important to Uber than drivers. Drug users and drunks are a source of revenue, regardless if their actions are breaking the law or not. The drivers are just a disposable asset that can be dumped at anytime without good cause, let alone facts from the driver, and being fair is out of the question. Awesome double standard!

Good job protecting the safety of your drivers and promoting drug trafficking via Uber services. Clearly Uber Corp profits and $3 cancallation fee are more important than protecting drivers from dangerous drug trafficking areas.

Here's looking at you Uber CEO Dara Khosrowshahi Keep up the great work, supporting drug users rights! Should I post the dash cam video on YouTube? Looking forward to driving with Lyft, Amazon, etc.

Uber is a slavery job in 21th Century, very shameful San Francisco county allowed this slavery to its own resident , Uber should ban for ever

This company lets their drivers make fraudulent claims for cleaning fees. Also, the employees who handle these claims do not even know the company policies. Uber is charging $80 for light vacuuming and drying of this drivers seat cover although their policy plainly states that this type of mess may at most be charged up to $50. Never using this service again. Beware of this fraud people!

In short the drivers are thinking that they're really making the bucks. In long, you're working to break even. The maintenance and work on the car doesn't come from Uber. Guess who's pocket? You see them all the time thinking they can drive on the red painted Muni lane. Motorcycle SFPD waiting and licking their chops to get them. Uber is no cab company were you turn on certain street. *Burp burp* Red and blue on rear view mirror. You just work for free giving away twenty in town rides to covered cost of citation.

Fyi this is an engineering building... if you are seeking assistance go to Uber Support @ Daly Blvd.

Terrible, my driver demanded that I give him cash, or he wouldn't let me out.

After receiving your last email regarding facemasks and how they are absolutely mandatory or one will be removed from the app I will no longer spend any money with your company. You have gambled, and I believe you will lose when all of this is over. With all due disrespect forget your company. I have a feeling that local taxi cab companies are excited to hear about your draconian rules.

I've been driving for Uber probably about almost a year now in my town where I live and it's always seem to work out alright other than the fact that sometimes at night I'd go pick up somebody and no one was ever there but a few weeks ago I had a miscellaneous vehicle charge for $33 so basically my payout for that week was minus $11 I only drove a couple people to the airport that week after I got off of work and I have sent multiple emails try to do everything I can to call someone and I haven't got any response but it's silly because normally they respond back within a few hours on the app but now that I'm like what the hell is this charge for they don't respond at all so there's other ways to make side money I'm done with Uber they are a bunch of crooks

Uber is the worst company to work with , service is the worst i have ever received.

Yesterday morning I was unable to get Uber Pool ride because I was told over and over again that my phone and my email are being used by another account. It's my account and nobody is using it. I'm the only one who is using this number and email and it is my account and from this phone I am using right now. I have been using my account as a driver and a rider for last 2.5 years here in the US and abroad so it can't be used by anybody else but me. Anyhow, even after I called Uber's Help Center the kid was humming and yumming she couldn't put a complete thought together and did not know who to turn to for help after numerous waiting periods. So I wasn't able to get my account restored for some reason and due to no fault of mine. Anyway I figured will take a taxi. I was on my way to get a Hertz rental so I can drive for Uber. I took a taxi. I paid that taxi $19.35. (Wait until you hear about Hertz. Check my review under their location on Bryant Street.)

Far away from professional.

When my credit card was changes by routine, its hard to go through and update all accounts.
I never got a notification that the old card had to replaced after not beeing actual any more.
They locked my card/account. I dealed with their support and they said everything should be allright again, but nothing worked.

Then i needed a ride, nothing was fixed so i had problems to get away on time.
The support of uber did nothing.

Just cannot recommend any of their support.

Zero sympathy for your corporate job losses or drivers not getting fares. Now you know how the real taxi drivers felt when you illegally came in and stole their jobs. What comes around goes around. Ain't karma a b.....

I left my phone in an uber Friday night, immediately messaged and reached out to return it. I didn't hear back until Sunday, which I got the privallege to speak with 6+ different representatives who each gave me different info BECUASE they obviously don't communicate with eachother...... I wonder why : (

This is the worst customer service I've ever dealt with. I've spoken to a different rep each email I send, and I'm lucky enough to get a response back. I shocked with the lack of service you guys exhibit in times of need, guess taking my money for a fare is enough for you to sleep at night.

My driver has told you guys that he has my phone, you confirmed this with me. I still haven't gotten it despite my multiple efforts to retrieve it. I've missed a flight, I've missed work, I've put more effort into this than I should. You guys are a billion dollar company with the integrity and customer service of a lemonade stand.

EMAIL ME BACK AND WORK WITH ME. I AM INSULTED WITH THE LACK OF SERICE IVE RECEIEVED IN RESOLVING THIS MATTER, ITS INSULTING..... HOW CAN I NOT JUST SPEAK TO SOMEONE TO RESOLVE THIS EASILY?

Do the right thing guys.... It's embarrassing to witness this level of unproffesialism

I have never ever used uber but i have 2 charges on my account from here and i dont even live nowhere near California. I hope ur company shuts down lmao

Worst company ever! They scam their drivers! They scam their riders! They scam everyone! Im not recommend this company to any one stay away!

Don't store your card with the app for this Company! They make unauthorized charges and will never resolve it! Thieves!

If you are ordering Uber eat, you are rolling a dice. We ordered food today but the driver didn't arrive on time or at door. He called once but we missed it and he cancelled on his end and didn't pick up our calls anymore. We called Uber but been told no food and no refund. So basically, Uber put customer in a very bad situation. But on drivers's side, hypothetically, they can call you 2 seconds and cancel you food and take you food away!!!

I was driving on Mission Street, San Francisco when an UBER driver pulled out from a side street and caused a near accident; I had to swerve and brake hard. I glared at him and raised my hands in frustration. He replied by saying 'F..k you', and raising his middle finger. License plate 8LUY952.

Uber ATG held an event for the local design and robotics group in San Francisco and hosted their group with the Lowell High School students robotics team. The office is reminiscent of any tech company, snacks, drinks, beverages and an advertisement video for Uber's autonomous vehicles, both consumer facing and freight services, logistics facing. Kudos to Uber for mentoring the next generation of young roboticists.

People must really hate these guys cause there's always protests in front of the building. That's why I use Lyft.

Aren't we all slaves working for less them we deserve. Thank you Uber to give me a new car, thank you for giving me the opportunity to work, thank you for letting me help the community. Thank you for my fake freedom.

When am I going to realize Uber is using me.
Feeling slaved?
You are the only one that can change it!
No benefits! No retirement! No profit share!

Uber and they service sucks. And if you ever run into any issues. There is no real person to speak with. The response time is horrible. I'll convince as many people as i can not to drive or ride with them

For no reason my account got deactivated.

1600+ deliveries in 3 months and this is how im treated.

Discrimination

No one can explain why

Was also denied a $252.00 cleaning fee for someone throwing up in my car

Where is the customer service?. Unable to clarify where to claim the promotional amount for $15 . The website answer is unsatisfactory and there is no contact that can communicate with you. I felt cheated. No more Uber for me if I am unable to get clarification

my driver cancelled on me and im still charged thats is not freakin fair!because he didnt want to take me across the bridge please fix this now!

I asked Uber to fix my account details as my email address wasn't matching my mobile number. They deleted my account and my mobile number doesn't work anymore. I've tried to explain and get them to fix it to no avail. How can I resolve this?

This company is hot garbage for not treating the drivers with respect and providing proper compensation.

#DELETEUBER
#TANKTHESTOCK

I believe Uber is great company to work for whether as their official employee, driver partner, partnership ETC because it s a very fast growing company in providing taxi services from your phone on a tip of your finger.

Their services as requesting a ride, Uber Eats ETC amazes me each time, I use them. It always reminds me of its inventor on how genius this person is by coming up with such a great idea. Also, I ve heard from unlimited number of their customers/riders on how much they appreciate Uber because it s such a perfect convenience calling on a taxi in a modern way!!!

I will never use Uber again, it is disgusting they way you treat your drivers. Barring your drivers from arming and protecting themselves shows just how heartless and spineless you all really are.

The wind on this part of Market Street is like a hurricane and can knock you over.

They lied about giving me $700 after 100 trips. I did 123 trips and when i went to the office they kicked me out saying i was a liar. They said i already worked there in 2015 but i never did. I was only a customer in 2015. And this was my first time working for uber. Working for Uber is cheap and they take away 30% of are money. They even call for 8 miles and we only get paid like $2 and for a 1/2 miles. NEVER EVER WORK WITH UBER AGAIN!!!!!

The worst customer service I have ever encountered in any form.

Being a Uber driver and meeting new people that are diverse and interesting knowing where I am from. Gets into a Great conversation.
Thank you Uber

Sincerely

Sheida

I tried to be a driver, submitted all the required documents and my account kept getting deactivated because they said my inspection was expired but it had been done 3 weeks ago. I talked to their support and they activated my account 3 times and then it got deactivated 3 times. Why is it that your support cannot help? They send out standard template responses and then never do their jobs.

I was a victim of being HACKED!!!

as of 04/09/2018. My account has a different phone number, banking information has been changed. Not only, has my $earnings been taking from me. I, am very angry with the customer support, he stated that I been talking to you for over an hour. It wasn't even 20 minutes, this International Alien was a POS.

It was weird. I, had accepted a ride thinking it was just another customer needing a ride. The guy on the phone said this is uber, are you heading to get Joseph. I said yes, he said go ahead and cancel the ride. It was weird how they hacked into the Uber app and knew where I was and who I was picking up.

I am heading to my law office we have here in my city and going to find out, a way to sue over this identify theft and money being withdrawn from my Uber driver account. I, also am "in fear of my life" due to the fact that my home address is on my Uber account profile and vehicle information.

If, this has happened to you, what steps did you do to file a law suit against this breach of information????

Uber in San Francisco is even worse than it in Toronto where I live and the drivers are not friendly at all. After 2 rides in my San Francisco visit I switched back over to Yellow Cab Taxi which had way better service. Hope AB5 makes Uber bankrupt in California...

Uber Support does not support! I needed help to drive and was given the same useless response over and over again. Ive sent over 20 emails and didn't get an answer. Just more links that gave me the same info i had.!!!!! Why do companies think they can just do whatever they want and short change you!!!!!!

Nakedly exploitative harbinger of "the gig economy", or "you thought contract work was precarious?"

*Driver*

Worst custumer service ever.

Their UberEATS drivers are terrible, leave me waiting for over an hour almost every time and they cancel my orders at least half. Terrible business.

been waiting since monday for Uber to fix my instant pay. They didn't even give me my direct deposit this week. Every time I call I am told to wait 48 hours. I've waited 5 days fix it already.

I tried working for Uber until I realized that this company is making millions out of the sweat of hardworking people. If you choose to work for Uber you will make less than the minimum wage .

One star , and I will not even use Uber service as a passenger now that I know how you guys run the business .poor people

Very bad service uber capatins are not meant to replace any of the bets

Uber has a terrible, terrible website if you need help. I have been charged twice in Mexico City. No help from Uber. I hope Didi will run this terrible company in the ground. It's a $4 charge and not worth my time. But I hope this company is gone within a decade.

Uber doesn't pay detention to its truck drivers owner operators!!!!!!!!!!!!!
Don't do any business with Uber you may not get you money!!!!!!! They come up with the lie that according to their sistem I was late for my pick up! But I have proof from the shipper which is stamp on my paper work with time in and time out! Shipper hold me there for 7 hours! And Uber refused to pay me detention!
DON'T DO ANY BUSINESS WITH Uber !!!!!!!!!!!!!

Uber has extremely dangerous drivers. Case in point, this guy nearly took out myself and another driver doing 85mph in a 55. White 2007 Hyundai Santa Fe, big Uber decal on windshield, male driver, Georgia tag RIZ 1272. Happened on new I-75 Northwest Expressway. I've got HD 60fps video to back it up as well.. I will not use this service again. These crackheads are a giant liability!

Do you like being charged a cleaning fee for sitting in dirty cars on your way to real work?? Then using Uber is the app for you!

Uber has deactivated for cancellations fraud for no reason. I have no Cancellations on my account neither cancellations fee. Customer service are just like robots and go by a script. I spoke with a supervisor over the phone which she was the worse. They can t escalate this issue since the APP showed these cancellation! 5 star driver

They accepted my Amex from someone for $609 apparently without checking ID. I had to cancel my card and file a fraud report. Really? That's unacceptable and just plain stupid!! Looking forward to finding out the results of the police investigation. Amex is awesome and canceled the charge when reported. I cut up my card and waited a week for a new one. If you make a purchase with a credit card and they don't check your ID, report the negligent employee(s) involved. And DON'T get upset if the do check...thank them.

I am using uber in egypt cairo the problem is that support for customer issue with drivers is not dealt with by the professional way and they leave customer deals with uber drivers into which some of them are not professional in dealing with customers and even thieves and no one care when you email your complaints. I thought that this company is respectful but I was wrong I prefer to use local taxi or other companies like careem.

Awful company to work for. Impersonal and ridiculously unprofessional.

I think I should update this since they rebated me. I think they did this because of my review, that's why I will only give them a 2. I dont know if there customer service has changed so they're still on the hook for that.

Terrible outsourced customer service! My first trip fee was manipulated to counter a $5 dollar discount. Was charged a toll fee and the original fare was increased to equal a grand total of $5. Its ridiculous that a company of this stature would resort to such petty tactics.

I took one home from school the other night because it was detrimentally cold outside to wait for a bus and rainy weather. The driver was okay at first. Then he started to speed and blew through a red light cutting off several cars. I asked for a refund on account of the drivers behavior.

All of the customer service respondents were from India. They refused. They also refused to put me in touch with their corporate office, despite me displaying to them in an email the local traffic laws in my area.

I don t use uber anymore because your drivers have no etiquette the app is used so we know when they arrive the driver pulled up at 7am (dark outside) honking his horn with his lights blaring in the neighbors front window the neighbor came out and politely asked the driver to turn off his lights he began yelling about attitudes and about how it s not his fault his lights were in her window. I live in a small culdasac full of elderly people and not only is it not a good look it s rude and they shouldn t have to deal with things like this the drover drove a silver caravan Caucasian and extremely out of place speaking to an elderly woman from inkster asking him to turn off his headlights while parked in the middle of the culdasac you guys need to really be aware some people find honking horns playing loud music and having headlights blared in their face uncouth and rude as you should too if it was your elderly mother or grandmother

don't drive for uber or lift it.s bad luck quipped smart..doing other job.

Indian uber service is very very very poor uber apps humble problem
Please upgrade your app

Wish I could give one star. Requested an Uber and had 2 drivers cancel on us. The third one called and said he was 1/2 hour away. What???? Ridiculous!!!!!
Worst experience ever
Have now loaded Lyft and will be using this from now on

I'm a driver. The CEO is a Iranian American that does not give a c*** about the work horses. Customer service is horrible. They lack basic skills of understanding. Mostly from Argentina. They constantly just send your problems to "specialized teams" that just seem automated. Reason is that there are so many problems and complaints from both workers and customers. They will send you to a restaurant that's been closed for 1.5 hrs before you even get the order. Then cancel the order when you get there then wrote you up for it like it was your fault. Someone needs to make a Facebook for all the drives to start a Union. That will wake them up if we all go on strike for a bit. This is only second income for most of us anyhow.

Uber has the WORST customer service. You can't hardly understand the representatives, they don't listen completely to you, they are rude, and they all say the same script and give the same tired solutions that don't always work. They need to learn better people skills and English. Uber only care about themselves ONLY and money. You are better off creating your own transportation service. Sorry company and sorry customer reps. Not to mention the app is always having problems.

2017 january texas
24 year old passenger sarah milburn was paralized when her uber driver ran a red light.uber refuses to pay for her medical bills saying they are just a tech app and not a taxi service
Shame on you uber inc take responsibility for your drivers action
How many hours was that driver on the clock that day? You will fight tooth and nail to release that information because of your toxic corporate behavior

Ridiculous. When I applied for the Topshop mini campaign, I got charged for tolls (even though I never asked to take a toll route). Also, when the wait time starts off at 6 mins for a cab and increases to a 15 min wait 10 mins after requesting the cab, I get charged $10 for cancelling. I then look at the app and their were 6 other cabs around the block from me!!

My number is banned from Uber without having any valid reason. I have gone through their website support procedure and the final reply i got was that it has been done by the computer system and which can not be undone. They cannot help me. And they did not give any clear reason for that.
Very poor customer service.

I wish I could give this place no stars. I'm not even a part of this ride share program, and some driver cussed me out!! He kept calling and harassing me, and when I tried to contact uber, no luck, not even a real human to talk to. Stinking uber, thumbs way way way down

I drove for uber an they dont look after there drivers, they are more concerned about there riders cause my ratings was low, why I dont no because I do my job, I pick people up an get them where they want to go safely, they sent me to this class an I had to pay $60.00, I past the class an they turned my app back on but five days later they turned it back off, I did everything I was told in class, now they sent me another email to go to the class again an I did an now they saying I can't be hired again after I paid $60.00 again, I wish I could talk to someone high up at the uber office cause they are treating there driver partners wrong, its a dangerous job an uber care more about the riders than there driver, every chance I get I will be posting this about uber until I can talk to some one.

Should be closed this company their ratings under 2.5