Orange fish

Review of Uber

Unfortunately, our experience with Uber Eats has b...

Unfortunately, our experience with Uber Eats has been very poor. After using the service for months on end and seeing a very positive increase in sales, we were very happy with the way Uber was helping us being new customers to our business. However, after a series of emails and phone calls back and forth with an account manager regarding a request to increase the delivery boundaries back to their old size, our account was closed. For a long time Uber was able to deliver our orders to customers online to five miles away. All of the sudden however, the distance practically got cut in half and many customers contacted us and asked why they could no longer order on Uber Eats. We called Uber in an attempt to gain some answers as it was a surprise to us but unfortunately we did not receive an answer that made sense. Subsequently, after contacting them again, our account was permanently closed because they felt as though e violated them by contacting them and requesting an answer which we believed we deserved. We understand that companies often have to change their practices and we know that Uber likely had a good reason for making the delivery boundaries smaller. However we did not appreciate being left in the dark on this matter and we only wanted an answer as this change hurt our sales greatly.

We are very sad that our business partnership with Uber has come to an end. We know why the team decided to shut down our account, however we do not believe it was fair as it was unjustified and the customer support was very poor. If we had received a thorough explanation from the beginning, we likely could have avoided the entire situation.

As an immigrant living in Canada and the owner of a small business, I am disappointed with the lack of empathy I received from Uber. The language barrier can be very difficult sometimes and in this case, I believe that it had a large part in the removal of our business from Uber Eats. I was only trying to do what was best for my business. When Uber makes a decision that alters my sales, I feel that it is my responsibility to find out why the situation has changed. I was merely trying to do my job.

We know that we are partially at fault for the closure of our account. We acknowledge that. We know that we reached out too many times to the Uber support team and that they felt that we had crossed the line. However, when we don t receive answers, we believe it is our obligation to make sure all decisions are justified. We also do not believe that we were treated daily by the account manager that handled our situation. She was very rude and unprofessional and it is sad to think that if we had a more understanding account manager, our business would still be open on Uber Eats.

We always hope to cooperate with you to stay in ubereats and maintain friendly relations with Ubereast , but unfortunately we have been retaliated by Rachel Obront account manager, who has always occupied the power of misconduct, venting Rachel personal feelings at work, very unprofessional and immoral. We are very disappointed with this, why Ubereast hired this account manager, Because Rachel Obront power is in the company's position, I will go to the public opinion upside down, deliberately destroy the reputation of the restaurant, say some of our very serious problems, and let others think that we are not good, Rachel plays like a child. not letting a company survive, but also let local guests not get more concessions. To be honest, we are very perfect in cooperation with other skippedishes fooddora doordash, so we are bullied by rachel Obront personally, we still love Ubereast company. I hope to get help from senior leaders Boss CEO and resume cooperation as soon as possible.

Thank you for reading.

The Orange Fish Team
Orange fish sushi house mississauga Ontario Canada