Uber Reviews

I'm a driver and they provide no help what so ever with resolving issues. I officially hate them

I've driven for and have been a customer of Uber in the past. Never again. #DeleteUber

On 4/14/2020, I attempted to purchase food through the Uber eats app. The payment was processed and debited from my account. Immediately after I received a message on the app saying the the order was canceled by the restaurant, they were no longer taking orders. Another message stated that the funds would be credited back to my account. After 10 days of waiting with no response or update I reached back out to the Uber Support. After my second attempt I finally got a response, on 4/27/2020. I was told that there was a temporary hold on my account because of the canceled order and I should receive the refund within 3-5 business days. It is now 5/10/2020, almost a month later and I still have not received my refund or any further update. Not only that, the customer support is none existent, no numbers to call and no direct online chat. I understand things are moving slower during this pandemic but it should not take a month to receive a $15 refund when I have been a customer and driver on the platform for over 5 years now. That is crazy!!!

Will put you out of work for days over false complaints by customers

The worst customer service experience you will ever have to endure. I m really not a violent person but this building deserves to implode as well as the company itself. Such a terrible terrible company.

Your uber driver almost hit me on the freeway you guys need to hire more professional drivers

Uber Eats stole 40 dollars from me. Placed an order only to realize I typed the wrong address. Immediately canceled. Got charged the money anyway. I called customer service and a very rude person told me they will absolutely not give me a refund. Uninstalled the app immediately. You can make way more than 40 dollars from a customer who orders regularly. But you choose not to. Unethical and dishonest company.

I am or rather I was employed by the Uber eat company until a week ago, when uber, due to criticism I made of its mismanagement to guarantee workers gloves, masks, and alcohol gel, I BLOCKED THE APP. My restaurant and customer satisfaction rate was low 86%. It is seen that telling the truth is uncomfortable for some companies. I advise you now they have many employees because there is a high unemployment rate and many people are doing this work as a mechanism to enter "money" into their homes. Be careful because UBER is manipulating its employees according to their coexistence and needs. And if you make them uncomfortable, for being an honest person and with values they make you out in a second

People are driving for Uber because of convenience and not because they like to. Uber is the worst platform who has no sympathy for the people who actually made them billionaires. Shove it!

I am surprised by the bashing reviews. Uber certainly beats taxis. Uber's rates are much lower, their response faster, and their drivers friendlier and less stinky. But public transportation (buses, trains, and trolleys) often takes about the same amount of total time for a tiny fraction of Uber's cost.

so basically they lie about the bonuses and they are impossible to reach

Very bad employees, Uber is one of the worst company I have ever seen, Miss management,

Someone stole my debit card info and used it to pay for Uber rides. How do you contact these people?

They worries company, they charge the rider 16.8 $ and they give 3.7 $ to drive and 9 $ went to Uber account

Really bad company to work for. They hire people to make trips to give you bad ratings.

Lets all just say that they have no clue about there job.

Uber Eats allows delivery persons to make several stops therefore food is delivered cold, inedible and they don't take responsibility for it. Food components were a mixture of hot and cold that could not be reheated unless you picked out the cold chopped components out of the entree. Furthermore they place blame on the restaurant or driver but do nothing to replace your food or money. If you just burn your money it's the same result but a better experience, at least you'll have something hot.

I left 300 dollars in a Uber driver car and he said he had other rides after me meaning he picked up my 300 and took it and blamed it on his riders I see they are not making enough money to be honest employees so I will be meeting with someone this afternoon

I am tired of contacting Uber support they don t know much and the worst is they don t speak very well English.

uber executives have purposely oriented the company's business model toward fraud and illegality. the executives at Uber want to pay drivers less like independent contractors but make them work more like employees. the laws provide independent contractors with protections that allow drivers to be able to determine whether a task is financially, economically, legally, or physically detrimental. the company cannot force them to work and so do not have to provide any worker benefits such as health insurance, but in my experience, the uber executives have made the app to force drivers to work like employees, with the threat of permanent loss of work and pay for refusing rides even if the task is legally or financially detrimental, even if the company can only earn $1 from the ride and the driver's suffered loss is disproportionately high. hopefully all the corrupt executives will be eventually replaced at Uber

Uber telephone response is most assumptive and inadequate

From the view of riders, it is way better than taxi. However, from the view of drivers, drivers are under paid and sometimes did not get paid for trips they made.

I am try to contact uber for pass 5 days not and no one is replying to me I need to speak to some very very important, I hope they see my this message and I got a reply

Please take away Uber s license from LAX... I m tired of waiting for driver after driver because I live close by in Playa Vista/Marina Del Rey. The drivers always have an excuse when they call
about not being able to find me or any other excuse to cancel my ride because I live close by.... They don t have a local customer phone number so I called the headquarters with no luck. That should be a requirement if they are to do business here or any city... Get tough LAX!
Thanks...

I'm having issues with this company cause someone hacked my email address and is using it in Russia apparently. And trying to get ahold of anyone here at Uber is ridiculous. This company should be bankrupt as bad as it is. What a joke!!

Uber has truly declined in service. 80+ rides 10+ uber eats orders. One driver stole 88$ worth of food. Never got refunded after weeks of follow ups. Ended up deleting my account for both Uber and Uber Eats. It was the worst experience I've ever gone through. I can't imagine another company partially one this big being so awful

Great drivers, prompt service, amazing tech, brilliant people. Uber.

Uber only exists on an app, They have no offices or phones to call for any support what so ever. I'm pretty sure Their San Francisco Office is nothing more than a farce.

Trying to reach ANY HUMAN for a dispute is impossible. Trying to EXPLAIN an issue via e-mail results in the same "I'm sorry for your experience, follow the help suggestions on the website" canned answer. If the website HELPED I wouldn't need to e-mail for HELP. Drivers who do NOT SPEAK ANY ENGLISH should really NOT be providing a service.

I tried multiple times to request an Uber who was a trusted personal friend. I had sedation for a medical procedure and couldn't just ride with anybody. Your mobile app SUCKS and I was extremely inconvenienced. I had to keep cancelling rides be my trusted friend's car wasn't showing up which I was IN already! Why isn't there a phone number to call someone to work this out?? So frustrating and upsetting! I'm moving over to Lyft who doesn't have these issues.

Worst company in the word they cheat investors, drivers, and passengers.

The world should fire them since they have less than 4.6 stars.

You call the number and it says "Phone Messages are incoherent"

JUST READ THE COMMENTS IF YOUF INTERESTED IN THE COMPANY.

- Needs to get highly up-to-date with their billing, software, driver road knowledge, and GPS technologies. The customer's that use the app service everyday will show you in words how well Uber takes care of it's rider's.

They don't care about anybody. I think all the drivers to pick A-day or a week and go on strike. They rip off their riders and a rip off the drivers.

Uber doesnt have phone call that's sad also Uber is violation ADA Law they don't accept deaf driver I am looking forward what going on thanks waste my time Uber

If I could give a zero I would. For the most part I had been ok with UBER until last night. They have no way of being contacted by phone and don't respond to emails with any explanation. Just ridiculous

Dropped my Iphone in an Uber car. Called Uber right away, it took 10 minutes to connect and pass through the security questions. When I asked them to connect me with the driver right away, they said they don't have access to the driver and I have to contact lost and found. I said it may be stolen by a passenger and plz put me in touch with the driver, and every second is crucial, they said this is the procedure. Ridiculous.

I am using uber, but idoneknow why wage go low.,,,, still I didn't fount any things inside car while I'm clean"

Hi sir am driver . Driving in Uber call taxi in India , Chennai. am working in 18 hours am not complete my target 1800 rupee what can't do???????????? Am complete in 1749 rupee

The handling of drivers is very bad
They put me into a phase of severe depression

You download the app to make extra money right? You start driving and after couple of weeks you will know the game.

Honestly, you are not actually earning yes you earn cash but eventually you will spend the cash because you are driving cost

plus if you are in a car accident Uber does not care if you lose you car, they take their money and all they say sorry I m not saying that they should fix or help you fix your car but seriously your probability of being in a car accident is high since you drive too much for just a very little amount of money. You may make 1 thousands a month but lose it in just in couple seconds with a car accident.

Plus your probability of getting traffic tickets is high as well. You earn 100 and pay it within seconds.

Also, their promotions are working better for them not for you, it looks great and you make money but your hard work does not pay enough, instead they earn more.

You do way too many great things but one negative customer gets all the attention you will probably get punished for it. They care more about the rider not the driver.

The app crashed on me, I was working for a promotion that requires to be online to get the offer for couple trips in a row. The app crashed in the middle of the trips and I had to start all over again. Contacted the support but no help even though they can check it in the system reports.

That s my experience driving with Uber, it s nice but you need to do the math and understand how Uber works to know how to actually earn money driving for Uber.

Give it a try don t just make your assumptions based on my experience.
Please like my comment so everyone can sees it.
Good luck.

Took a mini van for 3.3 miles and was charget $107.00. Next time I will call a taxi.

This is my rating for the office rather than a business.
I'm impressed by scale, style and courtesy of staff.

I had trouble with my bill - it was way more expensive than it should have been and then instead of helping me with the problem Uber support charged me even more than my already over priced bill. And now no one will answer my emails to handle this mess up and now every number I have tried to call to talk to a real live person, all are dead ends. No one picks up and they don't go to voicemail so you can't even leave a message. I am so frustrated with Uber right now. I had never had a problem in the past and I really liked using Uber but now that I know how horrible their customer service is I don't think I will be using them anymore and I would advise others to go with a company that actually cares about their customers.

my account was changed by another person (I change my mail), but my phone number stayed in that account!, and I can not get help from technical support!, I can not believe it !!

Urber is a very bad service they keep stealing money out of my bank account can't get a hold to anyone will never use them again its a dam shame don't use them

this review is unfortunately going too be very bad. being a former uber driver i attempted to get some info relating to pay. i did lose the device i used for uber. There is very little in the way of help available if your not signed into thier app

So if you want to drive with Uber you have to be carful,they are using your personal data and open more then one account in your name and trying to tell you you aren t in your primary account,I m at the local police department and even they told me it s going around.
And the best part is, there is NO phone number you can call, and the emails are automated. no customer service.

The place is a revelation in itself. The cutting edge research they are doing here is to be seen to believe.

many illegal immigrants driving without criminal records, renting profiles to drive .. using fake documents, this company is a big mess

after going to pick someone up, waiting on them, taking them anywhere they want, being very polite and courteous to them, having nice conversation with them, they get out of your car, most of the time not even considering giving you a dollar for a tip, and on top of that give you a less than 5 rating.

My account got hacked and Uber is very difficult to get in contact with. Warning to all do not use Uber as their support sucks! No direct support phone line and emailing is going to take too long especially in a matter when your account gets hacked.

I AM IN A WHEEL CHAIR I ORDERED FROM MY OFFICE BUILDING I HAVE DELIVERY EVERY DAY, THIS LAZY GUY MADE ME COME OUT FOR MY FIRST ORDER HE WOULD NOT GET OUT OF HIS CAR, THE SECOND DELIVERY IT WAS THE SAME GUY WANTING ME TO COME OUT AGAIN. HE TOOK MY FOOD AND ATE IT. STILL CHARGED ME BY LYING ABOUT THE DELIVERY.

Uber barely pays it's drivers enough to compensate for the wear on their vehicles

September 2014 cut the fares and driver's reimbursement by 20%. July 31, 2015 cut it another 15% in South Bay and East Bay. With expenses, barely making minimum wage.

Sends me unwanted Emails. Can not stop ist -->spam killer!

Such a cool culture. Solid black loby is kinda ominous though.

This is the worst driver service ever to exist. Unspeakably disgraceful.

The worst customer service in the world bar none. Impersonal post modern geeks that do not have the social skills to talk to people. The absolute worst.

If you drive for Uber, and purchase a new vehicle, don't expect to use it on Uber for months. Or if the app crashes, it will dump all your approved documents. The support in India wants to help resolve the issues, but never can.

The maps Uber uses are full of errors that leave you embarrassed navigating to a wrong location. The maps also display [ROUTING] INSTEAD of showing destination. The app is an abysmal data hog, so expect your cell bill to triple or more. When you are truly off course, put the destination into Google Maps. It doesn't swap between the Uber app and Google maps, and your cell phone or tablet will need to be restarted every one or two trips.

Uber doesn't really care about your rating, except to weed out poor drivers.

I like uber its a good thing to use to get around places if you don't have a car I will give you guys 5 stars because you guys are currently my favourite taxi but you guys name it uber I love uber hq thanks uber

Modern day slavery!! The worst company in this world! Stay away!

Uber sucks. They over charge customers & take money out of your account unauthorized.

Trying to become a driver. Registered second car, but have been waiting for 2 days to get the car approved. This car belongs to my friend and is already approved! Driver Support is form letters that are slightly modified. LYFT approved the same car in 2 hours!

Oh, and their GUI is a disaster from a user's point of view. The engineers should refund their payment. Crazy bad for a billion $ company.

Uber-Bad Experience in Mumbai

We faced the following

No Transparency on Completionrate cancellations acceptance rate
Manipulation in Summary and Statements
Holding of Payments
App issues
Call center had generic replies
Support center will not disclose

I am moving to OLA.....

i want to work with uber can any one help me about that...

People are using my home address to pick them up. They are not on time and make Uber driver wait. Please take us off of Uber stop 2618 20th St SF We don't use Uber ever. We call a cab.

May i know what is the Uber headquarter email address whereby i can address my issue regarding the unfair treatment from my local Uber administration, Uber Kuala Lumpur.?

Love Uber. So fast, easy, and delightful. Thanks for the lift today Aziz!

Uber has not sent forms1099 nor needed information that I need to file 2019 taxes.
I have spent appox 8 hrs speaking with customer service representatives that
Continue to say, "We expedite, we expedite to office they email to you."
This was 6 weeks ago in January. I called today Feb.19th. spoke with Supervisor Jasper.... and he said the same thing "will expedite".
Maybe some day Uber will expedite my tax information.

First and foremost, I do not have a license, so I used to rely heavily on Uber, but after having a terribly rude Uber driver who drove off, nearly breaking my fingers, which were in his door handle, and nearly driving over my toes, I attempted to contact Uber for assistance, and was blatantly ignored, I have stopped using Uber, for Lyft and have not had another negative experience since. Uber is highly unprofessional and I will not give them any of my business.

I'm a driver and recently purchased a new 2019 vehicle so I could drive more hours for uber without worries. I supplied the info required to uber ( insurance, registration) and learned it takes 2-4 hours for approval. That was 4 days ago. I've called driver support 3 times only to be told " be patient " and that they could not do anything for me. I drive for Lyft also and the approval came in about 10 minutes. I'm expecting Uber's driver appreciation movement is all lip service. Waiting for Uber to be in the national news soon......again.

Terrible it's like 12$ an hour before gas and other expenses

Man I do not know what is happening at the UBER Djalma Batista central in Manaus_Amazonas -Brazil
I made an appointment for a friend to become a driver and the attendant confirmed my full name, but my surprise is not showing my indicated here for me, and to complete I found that the attendant created another email to my friend and did not put my code, he passed my leg, this is absurd if we have a code to be encouraged to invite other people, I took him there I spent gas, for nothing.

Treat drivers like dogs ........ Been driving about 2 years. Drunk customer gets in my vehicle, after I dropped them off. They froze my account. They replied that customer contact them and told them I was to sleepy to drive. What the hell.

I have a 4.9 rating

Completed over 12,000 trips

Uber is the worst company with I have ever done business. With absolutely no customer service that s why I love lyft the are the best ever thank you lyft

I recently had an interview at Uber and although I didn t get the job I was incredibly impressed with the HR staff, the individuals I met with and everyone in the office whom I came into contact with throughout the day. It s obvious Uber is changing and progressing in the most positive way.

The app is having technical issues. Please make it easier to report these issues. Thanks!

Chauffeur by Uber Rides.
I had a lot of Fun, being chauffeur by the best Uber drivers in the world.
The inside of the car had a new car smell very smoke free environment. Most of all the inside and the outside of his car was spotless, super clean car.
I'm making plans, each week to be chauffeur by Uber Rides the best drivers on the planet.
I hope one Million Customers use Uber invite promo code dionnef5ue
To be chauffeur to all their favorite places this week

Uber has some of the most interesting interior design in its offices. Each floor is a city and all meeting rooms are named after significant streets. This was chosen because TK really just loves cities, and they are the heart of Uber's business.

There is one floor with especially wild design, it's mirrored with smoky glass everywhere, like an enormous disco. It's a bit hard to get around in.

I can never get support when I need help. I was an uber eats driver and my ratings went from 100 to 96 all because uber eats support was not there to help me. Now my acct is deactivated for there own fault not mine if I could give zero stars I would. They messing with people lives and financial support. I don't like how they say they will not count late deliveries against you when they have blackouts for 2 hours but they do. Then they don't have real live support even at their headquarters it's a joke. Playing with people lives

The best tech innovation ever in taxi
Industry , better , easy and reliable.!!!

You are very bad as a company I hope you go out of business for your mal treatment of me a former loyal good tipping customer of uber. Your customer service is horrible

I love how easy it is to sign up to drive with Uber. The app is awesome, and it's so seamless! Things just seem to go right for me every time. The corporate office looks really good, even without street view on Google Maps! I really want to visit as soon as I'm able to.

The only thing I wish is: that they would contact me about things that I ask for. Like having legal help when it comes to expanding Uber to my city. They listen to me, but they don't listen to me. I've worked with the local government in Lake Jackson, Texas to create a permit for Uber Drivers, as of 10-28-2015, on my own with no help from Uber, or even Uber Houston.

Just in the past 2 weeks, I've been seeing networking vehicles with Mapping equipment on them. Their support team in Houston never gives me relevant information concerning expansion to my city, getting a corporate job within the company, or having a new Partners building, etc.

No one knows of any legal team member, manager or anything of the sort in Houston, and when you try to get a phone number and or someone over the phone, it's all wrong. And the email support team members, that I am at least privileged to speak with, always give me the run around about things like this. It's as if no one is experienced or innovative enough to actually reach out, dig into the situation, and give relevant advice to their partner drivers and help them when they need help.

I have also left a suggest edit and snuck in a message to whoever it may concern about expansion in my city. I have been in communication about this since September 28, 2015 and I still have not received a proper, relevant, and professional response.