Janet J Review of Uber
I was trying to become an Uber Driver/Uber Eats de...
I was trying to become an Uber Driver/Uber Eats delivery driver and I started the online application process on August 14th- I uploaded all required documents as requested successfully and quickly and was waiting on my background check. Here I am 3 1/2 weeks later and still no background check clearance so I am unable to go online using the phone app and I have sent approximately 20/25 emails to customer support which are definitely overseas because I get generic response emails with NO answers to my question or problem. The responses have been from someone different every time and of which they have done absolutely no research to my issue whatsoever and just keep telling me to be patient they are working on the background check issue. Seriously? Had just one customer service rep done their job they would have had the problem resolved. Perhaps Uber should think about having customer service support reps in the US that can understand and answer drivers emails/concerns/issues and questions correctly. It should tell you something when a company does not even have a phone number for drivers to call - so we are at the mercy of emails which took me forever to figure how to send due to not having access to my phone app. I gave them only 1 star because otherwise they would not allow me to post this review. They do not even deserve 1 star. Pathetic company horrible experience. I am a Lyft Driver now - onboard process so much better!!!! I highly recommend the same to the rest of you thinking about signing up with this company!!! Do NOT do it!!!! The review says I gave them 2 1/2 starts I did NOT - I gave them only 1 so I could post!!!!
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