Wayne Gremo

Review of Uber

My rating is for Alexis in customer support!

My rating is for Alexis in customer support!
I have never used Uber but was informed by my bank that they had flagged a $536 charge made to my account..What? Someone got a hold of my card # somehow :( I got the info from the bank yesterday morning 2/25 at 9am as to where the charge was made. I e-mailed Uber support at 10am (had to wait the 3 hour time difference), got an immediate response from Alexis, we went back & forth with a few e-mails & long story short..my bank account was credited the $$ this morning 2/26 at 8:30am!!!!!!
Great job Alexis & Uber, I really wish more companies out there provided such excellent customer service!!!!!