First time buying at them and I was extremely disa...

First time buying at them and I was extremely disappointed. I bought iPhone 5s, wanted to give it away as a gift. Received a notice that the phone will be dispatched after 5-7 days.

Well, I patiently waited and the phone arrived. I tried it and keeps saying that the phone could not connect to activation server. I kept trying all days and nothing, I send an email that I'm returning it and need my money back.

I suppose to receive my money within 14 days of my claim. They told me to wait for a month. Definitely I was unhappy coz I needed the same money to buy another phone for a gift. So, I waited for 31 days and still they haven't send my money. I called they just to be told that I have to wait until July to receive my money, imagine the phone was bought in February 2019.

They gave me reason that they have moved card payment provider and refund takes about 8 weeks. They say, if I want to receive my money faster, I have to speak with my card provider. Now I'm waiting for my refund. You suppose to tell me within 14 days that, my refund will takes about 5 months to receive my money. For me to make claim with my bank not after 31 days and night.