I had a battery replaced. The price quoted was ver...

I had a battery replaced. The price quoted was very reasonable, considering the cost of buying a battery, and the inconvenience and risk of dismantling the entire phone to fit it myself. They say that postage is paid in both directions, and this was what happened.

After the phone was returned to me, I found that the accelerometer was no longer working. They asked me to return to them for investigation, and they decided that this was not caused by their repair. I can neither verify nor disprove that, but I'm inclined to believe them. For this additional shipping to them, and back, they once again arranged this at their own expense. :-)

Their website could be easier to use: It would be much easier to monitor a repair after ordering if they automatically created an account so the customer can log in and see the status of their order. Instead, you have to look up your order reference number and use that. They also have a detailed help page explaining all the different status update messages you should see as the phone goes through various stages of testing and repair, but then they don't use the system instead just using free-text notes that are updated less frequently than you're led to believe.

But overall, it's a "recommend" from me - for repairs. (I've not tried them for buying new or refurbished handsets).