I purchased a phone from Quick Mobile Fix which wa...

I purchased a phone from Quick Mobile Fix which was delivered and was faulty (screen and Touch ID). I returned this to them within 3 days, well within their 14 day money back guarantee. I am then told that the refund will take 10-14 working days to be processed for which I have waited. I am now on the 16th working day still with no refund and no response to my latest e-mails and from their telephone number on all the options given. Trading standards will be the next port of call as I am not confident that a refund will be issued and I wouldn t want anyone else to have to deal with the unsatisfactory service that this company has provided me. Frankly the customer service has been nothing short of despicable. I will keep trying to contact them via phone and e-mail in the hope that I will get my money back.

09/11/18
In response to your reply my order ID is 193150 and it state you have processed a refund which you have not.